{
 "id": "onshape",
 "name": "Onshape",
 "category": "design_creative",
 "website": "https://www.onshape.com",
 "domains": [
  "onshape.com",
  "cad.onshape.com"
 ],
 "summary": "Paid plans renew automatically. The Terms of Use require written notice to Onshape at least 60 days before the term ends (and cancelling at least 30 days before renewal). No refunds; access lasts to the end of the billing cycle. Export your files first, because Onshape may delete your content.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Paid subscriptions under the Terms of Use",
   "applies_to": "Paid Onshape subscriptions: Standard and Professional (billed annually) and Enterprise",
   "who": "The customer that holds the subscription",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your subscription term and renewal date in your account profile at cad.onshape.com",
     "expect": null
    },
    {
     "do": "Export the files you need first: the Terms make you responsible for exporting Content before cancelling",
     "expect": null
    },
    {
     "do": "Send Onshape written notice that you are cancelling and not renewing, at least 60 days before the current term ends. Professional and Enterprise users can use Contact Support in the Help (?) menu; others can use the Contact Us form on onshape.com and pick a category from the dropdown",
     "expect": null
    },
    {
     "do": "Keep a copy of your notice and any reply",
     "expect": null
    }
   ],
   "confirm_by": "Not stated in the Terms of Use; keep a copy of your written notice and Onshape's reply",
   "effective": "Access to the paid service continues through the end of the current billing cycle; no refund is due",
   "notice": "At least 60 days' written notice before the current term ends (Section 5(a)). Section 6(c) separately says renewal charges apply unless you cancel at least 30 days before the Renewal Commencement Date; giving notice 60 days ahead meets both",
   "refund": "Payments are nonrefundable, with no refunds or credits for partially used periods (Section 6(e)); Onshape may give credits at its sole discretion",
   "fees": null,
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s11",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan for non-commercial use only. All documents created on the Free plan, and their content, are public",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s21"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "No-cost Education plan: students and educators get professional-grade CAD free of charge",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s19"
   ]
  },
  {
   "type": "discount_program",
   "what": "Discovery Program: qualified pros can try Onshape Professional free for up to 6 months",
   "evidence": "documented",
   "source_ids": [
    "s4"
   ]
  },
  {
   "type": "discount_program",
   "what": "Startup Program: qualified startups and entrepreneurs can get professional licenses at no cost",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Part Studios, parts, assemblies, drawings and sketches",
   "how": "Right-click a Part Studio, Assembly or drawing tab and click Export; to export several at once, select them in the Tab manager",
   "format": "Parts and assemblies: Parasolid, ACIS, STEP, IGES, PVZ, JT, Rhino, glTF, GLB, OBJ, 3MF and STL. Drawings: PDF, DWG, DXF and DWT. Sketches: DWG and DXF",
   "limits": "Exported files don't contain features or parametric history; there is no documented whole-account export",
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s11"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Onshape may permanently delete all Content in your account after you cancel. Deleted Content may persist in backup copies for a reasonable period of time.",
  "you_lose": [
   "Content in your account, which Onshape may permanently delete",
   "Your password and related profile information, on termination"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The Terms describe cancelling by written notice to Onshape, not an in-app cancel button",
   "Give notice at least 60 days before the term ends; the payment-method renewal clause also needs cancelling at least 30 days before the Renewal Commencement Date",
   "Export files before cancelling: Onshape may permanently delete all content afterwards, and exports don't keep parametric history",
   "Documents created on the Free plan are public, so moving private work to a Free account exposes it",
   "The iOS and Android apps don't sell subscriptions in-app, so there's no App Store or Google Play route"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.onshape.com/en/pricing",
   "title": "Onshape Pricing",
   "publisher": "vendor",
   "quote": "For non-commercial use only. All Onshape Documents are accessible to the public.",
   "supports": "the free plan and its limits"
  },
  {
   "id": "s2",
   "url": "https://www.onshape.com/en/pricing",
   "title": "Onshape Pricing",
   "publisher": "vendor",
   "quote": "Onshape offers the following commercial plans, billed annually",
   "supports": "commercial plans are billed annually"
  },
  {
   "id": "s3",
   "url": "https://www.onshape.com/en/pricing",
   "title": "Onshape Pricing",
   "publisher": "vendor",
   "quote": "Onshape also offers a Free plan for non-commercial projects, and a no cost Education plan for students and educators.",
   "supports": "the education plan"
  },
  {
   "id": "s4",
   "url": "https://www.onshape.com/en/pricing",
   "title": "Onshape Pricing",
   "publisher": "vendor",
   "quote": "Qualified pros can try Onshape Professional free for up to 6 months with the Discovery Program.",
   "supports": "the Discovery Program"
  },
  {
   "id": "s5",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "Customer's paid Onshape subscription will automatically continue.",
   "supports": "subscriptions renew automatically"
  },
  {
   "id": "s6",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "at least sixty (60) days' written notice",
   "supports": "the 60-day written notice before the term ends (Section 5(a))"
  },
  {
   "id": "s7",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date",
   "supports": "the 30-day deadline before renewal (Section 6(c))"
  },
  {
   "id": "s8",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.",
   "supports": "the refund policy (Section 6(e))"
  },
  {
   "id": "s9",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "through the end of Customer's current billing cycle",
   "supports": "access continues after cancelling (Section 6(e))"
  },
  {
   "id": "s10",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "we have the right to permanently delete all Content in Customer's account",
   "supports": "what happens to content after cancelling (Section 11(c))"
  },
  {
   "id": "s11",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "Customer is responsible for exporting any Content, if Customer so chooses, prior to cancelling its subscription.",
   "supports": "exporting content before cancelling (Section 11(c))"
  },
  {
   "id": "s12",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "Termination of Service also includes deletion of your Password and all related profile information.",
   "supports": "the account data lost on termination (Section 11(d))"
  },
  {
   "id": "s13",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "may persist in backup copies for a reasonable period of time",
   "supports": "deleted content may remain in backups"
  },
  {
   "id": "s14",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "Customer may do so by notifying Onshape at any time",
   "supports": "cancelling by notifying Onshape (Section 11(c))"
  },
  {
   "id": "s15",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "unless and until either Customer or Onshape provides the other with at least sixty (60) days' written notice (prior to the end of the then-current subscription term)",
   "supports": "the 60-day written notice before the term ends (Section 5(a))"
  },
  {
   "id": "s16",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "provided, however, no refund will be due.",
   "supports": "no refund on cancelling (Section 11(c))"
  },
  {
   "id": "s17",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "You can find specific details regarding your subscription within your account profile at cad.onshape.com.",
   "supports": "subscription details are in the account profile (Section 5(b))"
  },
  {
   "id": "s18",
   "url": "https://cad.onshape.com/help/Content/contactus_And.htm",
   "title": "Onshape Help: Contact Us",
   "publisher": "vendor",
   "quote": "Professional or Enterprise subscription",
   "supports": "Contact Support in the Help menu is for Professional and Enterprise subscriptions"
  },
  {
   "id": "s19",
   "url": "https://www.onshape.com/en/pricing",
   "title": "Onshape Pricing",
   "publisher": "vendor",
   "quote": "Students and educators can get professional-grade CAD free of charge.",
   "supports": "the Education plan"
  },
  {
   "id": "s20",
   "url": "https://www.onshape.com/en/pricing",
   "title": "Onshape Pricing",
   "publisher": "vendor",
   "quote": "Qualified startups and entrepreneurs can get professional licenses at no cost.",
   "supports": "the Startup Program"
  },
  {
   "id": "s21",
   "url": "https://www.onshape.com/en/legal/terms-of-use",
   "title": "Onshape Product Terms of Use",
   "publisher": "vendor",
   "quote": "All documents created by a Free Plan User, and all Content contained therein, is made public.",
   "supports": "Free plan documents are public"
  },
  {
   "id": "s22",
   "url": "https://cad.onshape.com/help/Content/exporting-files.htm",
   "title": "Onshape Help: Exporting Files",
   "publisher": "vendor",
   "quote": "To export the Part Studio, Assembly, or subassembly, right-click on the tab and click Export.",
   "supports": "how to export"
  },
  {
   "id": "s23",
   "url": "https://cad.onshape.com/help/Content/exporting-files.htm",
   "title": "Onshape Help: Exporting Files",
   "publisher": "vendor",
   "quote": "Native or standard formats (PARASOLID, ACIS, STEP, IGES, PVZ, JT, RHINO, GLTF, GLB, OBJ, 3MF, and STL).",
   "supports": "export formats for parts and assemblies"
  },
  {
   "id": "s24",
   "url": "https://cad.onshape.com/help/Content/exporting-files.htm",
   "title": "Onshape Help: Exporting Files",
   "publisher": "vendor",
   "quote": "You can export multiple Part Studios, Drawings, or Assemblies simultaneously from the Tab manager.",
   "supports": "exporting several tabs at once"
  },
  {
   "id": "s25",
   "url": "https://cad.onshape.com/help/Content/exporting-files.htm",
   "title": "Onshape Help: Exporting Files",
   "publisher": "vendor",
   "quote": "Note that the downloaded data will not contain features or parametric history.",
   "supports": "exports lose parametric history"
  },
  {
   "id": "s26",
   "url": "https://apps.apple.com/us/app/onshape-3d-cad/id923421284",
   "title": "Onshape 3D CAD on the App Store",
   "publisher": "platform",
   "quote": "PTC Inc.",
   "supports": "the iOS app is published by PTC Inc. (the listing shows no in-app purchases)"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Onshape's public help doesn't show an in-product cancel button or menu for Standard or Professional plans, or which account role can cancel",
   "The Terms don't say how written notice must be sent or to which address; the support and contact routes above are Onshape's general contact channels",
   "How Onshape confirms a cancellation isn't documented",
   "How long deleted content stays in backups isn't specified beyond 'a reasonable period of time'"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the route against Terms of Use sections 5(a), 6(c), 6(e) and 11(c); notice, renewal, refund and access dates confirmed",
    "Clarified the two deadlines: notice 60 days before the term ends also meets the 30-day cancel-before-renewal rule",
    "Added where to send notice (Contact Support for Professional and Enterprise, the Contact Us form otherwise) and checking the term in the account profile",
    "Added export steps and formats from the Exporting Files help page, the Startup Program, and that Free plan documents are public",
    "The App Store and Google Play listings show no in-app purchases, so no Apple or Google route is needed"
   ]
  }
 },
 "delete_account": {
  "url": "https://cad.onshape.com/user/profile",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/onshape",
 "json": "https://stackcut.io/exits/onshape.json",
 "evidence": {
  "packet_revision": "41046dee2e0cdc643924634bf660a3e82c3e0a71ac407f121db95c0a6078d798",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "onshape--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}