{
 "id": "onepassword",
 "name": "1Password",
 "category": "security_privacy",
 "website": "https://1password.com",
 "domains": [
  "1password.com",
  "1password.ca",
  "1password.eu"
 ],
 "summary": "Sign in on 1Password.com, select Billing, then Cancel subscription; it stays active to the end of the billing period, then the account is frozen. In-app purchases are cancelled with Apple or Google. Gotcha: no refunds for past charges or unused time, but you can still view and export your data.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions started on 1Password.com (Individual, Families, Teams, and Business plans you manage yourself)",
   "who": "The individual account holder, or a family organizer, team owner, or member of a group with the Manage Billing permission",
   "method": "self_serve",
   "start_url": "https://start.1password.com/signin",
   "steps": [
    {
     "do": "Sign in to your account on 1Password.com",
     "expect": "Billing"
    },
    {
     "do": "Select Billing in the sidebar",
     "expect": "Cancel subscription (you may need to scroll down)"
    },
    {
     "do": "Select Cancel subscription and follow the onscreen instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription stays active until the end of the current billing period, then the account is frozen",
   "notice": "None; if you cancel during a free trial you won't be charged",
   "refund": "No refunds for past charges or for time remaining at cancellation",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions started with an in-app purchase on a Mac, iPhone or iPad",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the 1Password subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    },
    {
     "do": "On a Mac instead, open the App Store, click your name at the bottom of the sidebar, click your name again, then Subscriptions; select 1Password and click Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "1Password shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s8",
    "s21"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions started with an in-app purchase on an Android device",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "1Password"
    },
    {
     "do": "Next to 1Password, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Accounts whose subscription is managed by a 1Password Business representative",
   "who": "The business customer's account contact",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Account Manager or the 1Password Business team about the terms of your subscription and how to end it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "In team and business accounts, remove team members or guests you no longer need; the change shows on your next monthly or annual invoice. On plans that include a set number of people, removing people within that number doesn't lower the bill",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s22"
   ]
  }
 ],
 "export": [
  {
   "data": "Your vault items",
   "how": "In the 1Password 8 desktop app, select File, then Export, choose the account, enter your account password, pick a format and select Export Data",
   "format": "1Password Unencrypted Export (.1pux) or CSV (CSV covers only Login and Password items)",
   "limits": "Exported files are not encrypted. You can still export after cancelling while the account is frozen, as long as you don't delete it. Accounts that unlock with SSO can't export, and team members may lack the Export items permission for some vaults",
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s23",
    "s24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period; then the account is frozen",
  "data_kept": "Your data stays in the frozen account: you can sign in to view, copy and export it as long as you don't delete the account",
  "you_lose": [
   "Adding new items and editing items",
   "Filling items in your browser",
   "Inviting people to your family or team"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling does not delete your data; deleting the account is a separate step",
   "Only a family organizer, team owner or someone with Manage Billing permission can cancel a family or team subscription",
   "If the last payment failed and Billing Settings are missing, contact 1Password Support to cancel"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.1password.com/manage-subscription/",
   "title": "Manage your 1Password subscription on 1Password.com",
   "publisher": "vendor",
   "quote": "Select Billing in the sidebar. Select Cancel subscription and follow the onscreen instructions. You may need to scroll down to see this button.",
   "supports": "the cancel steps"
  },
  {
   "id": "s2",
   "url": "https://support.1password.com/manage-subscription/",
   "title": "Manage your 1Password subscription on 1Password.com",
   "publisher": "vendor",
   "quote": "Your canceled subscription will remain active until the end of the current billing period, then your account will be frozen.",
   "supports": "when it takes effect"
  },
  {
   "id": "s3",
   "url": "https://support.1password.com/manage-subscription/",
   "title": "Manage your 1Password subscription on 1Password.com",
   "publisher": "vendor",
   "quote": "You can manage the subscription for your family or team account if you're a family organizer, team owner, or part of a group with the Manage Billing permission.",
   "supports": "who can cancel"
  },
  {
   "id": "s4",
   "url": "https://support.1password.com/refund-policy/",
   "title": "1Password refund policy",
   "publisher": "vendor",
   "quote": "We're unable to issue refunds for past charges or for any time remaining on your account at the time of cancellation.",
   "supports": "no refunds"
  },
  {
   "id": "s5",
   "url": "https://support.1password.com/refund-policy/",
   "title": "1Password refund policy",
   "publisher": "vendor",
   "quote": "Free trial: If you cancel during your trial period, you won't be charged.",
   "supports": "cancelling a trial"
  },
  {
   "id": "s6",
   "url": "https://support.1password.com/manage-subscription/",
   "title": "Manage your 1Password subscription on 1Password.com",
   "publisher": "vendor",
   "quote": "If you started your subscription using an in-app purchase on your Mac, iPhone, or iPad, you'll manage your subscription with Apple instead.",
   "supports": "Apple in-app purchases are managed with Apple"
  },
  {
   "id": "s7",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s9",
   "url": "https://support.1password.com/manage-subscription/",
   "title": "Manage your 1Password subscription on 1Password.com",
   "publisher": "vendor",
   "quote": "If you started your subscription using an in-app purchase on your Android device, you'll manage your subscription with Google instead.",
   "supports": "Android in-app purchases are managed with Google"
  },
  {
   "id": "s10",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s11",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s12",
   "url": "https://support.1password.com/refund-policy/",
   "title": "1Password refund policy",
   "publisher": "vendor",
   "quote": "If the subscription for your account is managed by a 1Password Business representative, contact your Account Manager or the 1Password Business team",
   "supports": "business-managed subscriptions"
  },
  {
   "id": "s13",
   "url": "https://support.1password.com/membership-billing-policy/",
   "title": "About 1Password subscription billing",
   "publisher": "vendor",
   "quote": "In team and business accounts, removing a team member or guest will reflect in your next monthly or annual invoice.",
   "supports": "fewer seats lowers the next invoice"
  },
  {
   "id": "s14",
   "url": "https://support.1password.com/export/",
   "title": "How to export your data from the 1Password apps",
   "publisher": "vendor",
   "quote": "Select File > Export in the menu bar and choose the account you want to export.",
   "supports": "how to export"
  },
  {
   "id": "s15",
   "url": "https://support.1password.com/export/",
   "title": "How to export your data from the 1Password apps",
   "publisher": "vendor",
   "quote": "1Password 8 exports to the 1Password Unencrypted Export (.1pux) format or a comma-separated values (CSV) file.",
   "supports": "export formats"
  },
  {
   "id": "s16",
   "url": "https://support.1password.com/membership-billing-policy/",
   "title": "About 1Password subscription billing",
   "publisher": "vendor",
   "quote": "you can still sign in to 1Password.com or the apps to view and export your data, as long as you don't delete your account.",
   "supports": "data stays available after cancelling"
  },
  {
   "id": "s17",
   "url": "https://support.1password.com/frozen-account/",
   "title": "If your 1Password account is frozen",
   "publisher": "vendor",
   "quote": "While your account is frozen, you can still view all your items, copy your passwords, and even copy items to vaults outside your account.",
   "supports": "what a frozen account can do"
  },
  {
   "id": "s18",
   "url": "https://support.1password.com/frozen-account/",
   "title": "If your 1Password account is frozen",
   "publisher": "vendor",
   "quote": "But you won't be able to: Add new items to vaults Edit items Invite people to your family or team Fill items in your browser",
   "supports": "what you lose"
  },
  {
   "id": "s19",
   "url": "https://support.1password.com/delete-account/",
   "title": "How to delete your 1Password account",
   "publisher": "vendor",
   "quote": "If you just want to cancel your subscription, you can do so without deleting your account.",
   "supports": "cancelling doesn't delete the account"
  },
  {
   "id": "s20",
   "url": "https://support.1password.com/manage-subscription/",
   "title": "Manage your 1Password subscription on 1Password.com",
   "publisher": "vendor",
   "quote": "Or contact 1Password Support to cancel your subscription.",
   "supports": "support can cancel if payment failed"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In the App Store, click your name at the bottom of the sidebar.",
   "supports": "where the Apple cancel path starts on a Mac"
  },
  {
   "id": "s22",
   "url": "https://support.1password.com/membership-billing-policy/",
   "title": "About 1Password subscription billing",
   "publisher": "vendor",
   "quote": "your subscription billing will remain the same if you remove people within that set number",
   "supports": "removing people within a plan's included number doesn't lower the bill"
  },
  {
   "id": "s23",
   "url": "https://support.1password.com/export/",
   "title": "How to export your data from the 1Password apps",
   "publisher": "vendor",
   "quote": "If you unlock 1Password with SSO, you won't be able to export your data.",
   "supports": "SSO accounts can't export"
  },
  {
   "id": "s24",
   "url": "https://support.1password.com/export/",
   "title": "How to export your data from the 1Password apps",
   "publisher": "vendor",
   "quote": "If you belong to a team account, there may be some vaults where you don't have the \"Export items\" permission.",
   "supports": "team members may not be able to export every vault"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "What confirms a web cancellation (an email or a status on the Billing page) is not stated",
   "Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page",
   "Whether annual billing costs less than monthly is not shown in the static pricing text",
   "How long data in a frozen (cancelled, not deleted) account is kept is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "All 20 quotes, the Billing > Cancel subscription steps, refund, frozen-account and export facts re-confirmed on 1Password, Apple and Google pages",
    "Apple route: added the Mac path, since applies_to includes Mac purchases (s21)",
    "pay_less: removing people within a plan's included number doesn't lower the bill (s22)",
    "export limits: SSO accounts can't export; team vaults may lack the Export items permission (s23, s24)"
   ]
  }
 },
 "delete_account": {
  "url": "https://my.1password.com/profile",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "onepassword",
  "name": "1Password",
  "recipes": [
   {
    "id": "replace-onepassword",
    "title": "Password manager",
    "best_year_one_net": 22
   }
  ]
 },
 "page": "https://stackcut.io/cancel/onepassword",
 "json": "https://stackcut.io/exits/onepassword.json",
 "evidence": {
  "packet_revision": "cadf4dfdc8871059e155ec7e467f82732d840f574faa375fc0aeec67ca18061b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "onepassword--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "onepassword--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "onepassword--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "onepassword--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}