{
 "id": "notion",
 "name": "Notion",
 "category": "productivity",
 "website": "https://www.notion.com",
 "domains": [
  "notion.com",
  "notion.so"
 ],
 "summary": "A workspace owner downgrades on desktop or web: Settings, Billing, Change plan, pick Free, Continue, give feedback, Downgrade. Paid features last until the billing cycle ends. Plans bought in the iOS app cancel through Apple. Deleting a workspace doesn't cancel the subscription, and each paid workspace bills separately.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Notion paid plans (monthly or yearly) bought on the web or desktop and billed by Notion; each paid workspace is billed separately",
   "who": "A workspace owner",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On a desktop computer or the web (not the mobile app), open Settings in the left-hand sidebar, then Billing",
     "expect": "Change plan"
    },
    {
     "do": "Click Change plan, select the plan you want (Free to stop paying), then click Continue",
     "expect": "a request for feedback"
    },
    {
     "do": "Provide some feedback, then click Downgrade",
     "expect": null
    },
    {
     "do": "Repeat for every other paid workspace you own",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The workspace is downgraded at the end of the billing cycle; paid features stay until then",
   "notice": null,
   "refund": "A full (not pro-rated) refund if you downgrade within three days of signing up for monthly billing or within 30 days for annual billing (EU customers: 14 days on monthly plans). It isn't automatic: contact Notion in the app or by email, from the workspace owner's or billing email. Members added by mistake: prorated refund if you ask within three days of the invoice, after removing them",
   "fees": null,
   "source_ids": [
    "n1",
    "n2",
    "n3",
    "n4",
    "n5",
    "n6",
    "n7",
    "n8",
    "n9",
    "n10",
    "n11",
    "n12",
    "n13",
    "n44",
    "n45"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Notion subscriptions bought in the Notion iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap Notion, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Subscriptions shows an expiration message and no Cancel button",
   "effective": null,
   "notice": null,
   "refund": "Request refunds from Apple: Notion sends App Store purchases to Apple for cancellations and refunds",
   "fees": null,
   "source_ids": [
    "n14",
    "n15",
    "n16",
    "a1",
    "a2"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Notion subscriptions bought on Android through Google Play (Notion's payment help also says the Android app doesn't take payments at this time)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play and click Manage next to Notion",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription and follow the prompts",
     "expect": null
    }
   ],
   "confirm_by": "The subscription in Google Play is no longer set to renew",
   "effective": "You keep access for the time you have already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "n14",
    "n17",
    "g1",
    "g2",
    "g3"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade to Free and keep the workspace with limits: workspaces with two or more people get up to 1,000 blocks, 10 guests, 7 days of page history and 5MB file uploads",
   "evidence": "documented",
   "source_ids": [
    "n18",
    "n19",
    "n20",
    "n21"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change to a cheaper paid plan the same way (Settings, Billing, Change plan); it takes effect at the end of the billing cycle",
   "evidence": "documented",
   "source_ids": [
    "n3",
    "n5"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove members: you keep the paid seats until the end of the billing interval, and the bill drops at the next billing cycle (not prorated mid-cycle)",
   "evidence": "documented",
   "source_ids": [
    "n22",
    "n23"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves up to 20% compared with monthly",
   "evidence": "documented",
   "source_ids": [
    "n24",
    "n25"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "The Plus Plan (with a 1-member limit) is free for students and educators",
   "evidence": "documented",
   "source_ids": [
    "n26"
   ]
  }
 ],
 "export": [
  {
   "data": "All pages in the workspace you can access, with the files uploaded to them",
   "how": "Open Settings; under Workspace select General, then Export all workspace content. Notion emails a download link",
   "format": "HTML, Markdown, or CSV (for databases)",
   "limits": "Exports can take up to 30 hours; the link expires after 7 days; pages you can't access (such as other members' private pages) are left out; owners can switch off Disable export under Settings, Security if exports are blocked",
   "source_ids": [
    "n27",
    "n28",
    "n29",
    "n30",
    "n31",
    "n32"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing cycle",
  "data_kept": "Downgrading keeps the workspace and its content under Free plan limits. Deleting a workspace is permanent for everyone in it; Notion keeps database backups that can restore a snapshot of content from the past 30 days",
  "you_lose": [
   "Page history older than 7 days",
   "Guests beyond 10",
   "Extra domains: only one domain keeps working",
   "Automations become view-only",
   "SAML SSO, verified domains, SCIM API and the audit log (Enterprise features)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The downgrade flow asks for feedback before the Downgrade button",
  "tips": [
   "Only workspace owners can view and manage plans and billing",
   "Plan changes only work on desktop or web, not in the mobile apps",
   "Plans renew automatically every month or year until cancelled; yearly plans renew on the same calendar day",
   "Each paid workspace is billed separately: downgrade each one",
   "Deleting a workspace doesn't cancel a subscription: downgrade first",
   "A Business Plan trial started with payment details auto-renews into the paid plan: cancel it from Settings, then Explore plans",
   "Bought in the iOS app? Cancel and ask for refunds through Apple, not Notion",
   "Organizations with more than 100 employees are sent to Notion's sales team; Enterprise contract terms aren't in the help center"
  ]
 },
 "sources": [
  {
   "id": "n1",
   "url": "https://www.notion.com/help/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Only workspace owners can view and manage plans and billing.",
   "supports": "who can cancel"
  },
  {
   "id": "n2",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "You can cancel your subscription by going to Settings in the left-hand sidebar on a desktop computer, then selecting Billing, then Change plan.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "n3",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "Select the plan you want to change to, then click Continue. Provide some feedback for us, then click Downgrade.",
   "supports": "the downgrade steps and feedback prompt"
  },
  {
   "id": "n4",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "Your Notion subscription, annual or monthly, will automatically renew until you cancel it.",
   "supports": "automatic renewal"
  },
  {
   "id": "n5",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "Your account will be downgraded at the end of your billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "n6",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "After you cancel, you'll still have access to all the paid features until the end of your billing cycle.",
   "supports": "access after cancelling"
  },
  {
   "id": "n7",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "No, you can only make modifications to your Notion plan on desktop or web.",
   "supports": "plan changes can't be made in the mobile apps"
  },
  {
   "id": "n8",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "We'll be happy to refund you the full amount (not pro-rated) if you downgrade your subscription within three days of signing up for monthly billing",
   "supports": "the refund window (30 days for annual billing)"
  },
  {
   "id": "n9",
   "url": "https://www.notion.com/help/refunds",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "we can process a refund if you contact us within three days of the date your invoice is issued for monthly billing, or within 30 days",
   "supports": "the refund windows"
  },
  {
   "id": "n10",
   "url": "https://www.notion.com/help/refunds",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "If you were invoiced for members who were accidentally added to your workspace, we can refund the prorated charges if you reach out within three days of the invoice date.",
   "supports": "refunds for members added by mistake"
  },
  {
   "id": "n11",
   "url": "https://www.notion.com/pricing",
   "title": "Notion pricing",
   "publisher": "vendor",
   "quote": "customers in the European Union can receive a full refund for a monthly subscription within 14 days",
   "supports": "the EU refund window"
  },
  {
   "id": "n12",
   "url": "https://www.notion.com/help/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "If you have multiple paid Notion workspaces, you'll be billed for them separately.",
   "supports": "each paid workspace is billed separately"
  },
  {
   "id": "n13",
   "url": "https://www.notion.com/help/billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "If you pay yearly, your plan will renew on the same calendar day you first purchased it for all following years.",
   "supports": "the yearly renewal date"
  },
  {
   "id": "n14",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "Subscriptions you purchase on mobile can be managed through the Apple App Store or Google Play Store.",
   "supports": "mobile purchases are managed in the app stores"
  },
  {
   "id": "n15",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "If you've purchased a subscription through the Apple App Store, you'll need to contact the Apple App Store directly for any issues with your subscription, including cancellations and refunds.",
   "supports": "the Apple route"
  },
  {
   "id": "n16",
   "url": "https://www.notion.com/help/refunds",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "If you purchased a subscription through the Apple App Store, you'll need to contact Apple directly to request a refund.",
   "supports": "App Store refunds come from Apple"
  },
  {
   "id": "n17",
   "url": "https://www.notion.com/help/payment-methods",
   "title": "Payment methods",
   "publisher": "vendor",
   "quote": "Unfortunately, you can't make payments in the Android app at this time.",
   "supports": "the Android app doesn't take payments now"
  },
  {
   "id": "n18",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "If your workspace has two or more people in it, you'll be able to use up to 1,000 blocks",
   "supports": "the Free plan block limit"
  },
  {
   "id": "n19",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "You'll be limited to 10 guests in your workspace.",
   "supports": "the Free plan guest limit"
  },
  {
   "id": "n20",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "You'll have version history for your pages going back seven days.",
   "supports": "page history on Free"
  },
  {
   "id": "n21",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "Each file you upload will need to be 5MB or less.",
   "supports": "the Free plan upload limit"
  },
  {
   "id": "n22",
   "url": "https://www.notion.com/help/members-and-billing",
   "title": "How adding & removing members impacts billing",
   "publisher": "vendor",
   "quote": "billing decreases take effect at your next billing cycle and are not prorated",
   "supports": "when removing members lowers the bill"
  },
  {
   "id": "n23",
   "url": "https://www.notion.com/help/members-and-billing",
   "title": "How adding & removing members impacts billing",
   "publisher": "vendor",
   "quote": "You have access to any existing paid seats until the end of your current billing interval",
   "supports": "paid seats last to the end of the interval"
  },
  {
   "id": "n24",
   "url": "https://www.notion.com/pricing",
   "title": "Notion pricing",
   "publisher": "vendor",
   "quote": "Save up to 20% with yearly",
   "supports": "the yearly saving"
  },
  {
   "id": "n25",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "You save when you choose to be billed yearly.",
   "supports": "yearly billing costs less"
  },
  {
   "id": "n26",
   "url": "https://www.notion.com/pricing",
   "title": "Notion pricing",
   "publisher": "vendor",
   "quote": "The Plus Plan (with a 1-member limit) is free for students and educators.",
   "supports": "the education offer"
  },
  {
   "id": "n27",
   "url": "https://www.notion.com/help/export-your-content",
   "title": "Export your content",
   "publisher": "vendor",
   "quote": "Go to Settings in your sidebar. Under Workspace, select General. Find and select Export all workspace content.",
   "supports": "how to export the workspace"
  },
  {
   "id": "n28",
   "url": "https://www.notion.com/help/export-your-content",
   "title": "Export your content",
   "publisher": "vendor",
   "quote": "You can export all your pages as HTML, Markdown, or CSV (for databases), along with any files you've uploaded.",
   "supports": "the export formats"
  },
  {
   "id": "n29",
   "url": "https://www.notion.com/help/export-your-content",
   "title": "Export your content",
   "publisher": "vendor",
   "quote": "You'll receive an email from Notion with a link to download your files. This link will expire after 7 days.",
   "supports": "how the export is delivered"
  },
  {
   "id": "n30",
   "url": "https://www.notion.com/help/export-your-content",
   "title": "Export your content",
   "publisher": "vendor",
   "quote": "Exports can take up to 30 hours to process, depending on the size of the workspace.",
   "supports": "export processing time"
  },
  {
   "id": "n31",
   "url": "https://www.notion.com/help/export-your-content",
   "title": "Export your content",
   "publisher": "vendor",
   "quote": "Pages that the exporter doesn't have access to, such as private pages of other users, will not be included in the export.",
   "supports": "what the export leaves out"
  },
  {
   "id": "n32",
   "url": "https://www.notion.com/help/export-your-content",
   "title": "Export your content",
   "publisher": "vendor",
   "quote": "toggle off Disable export",
   "supports": "exports can be switched off in Security settings"
  },
  {
   "id": "n33",
   "url": "https://www.notion.com/help/delete-a-workspace",
   "title": "Delete a workspace",
   "publisher": "vendor",
   "quote": "Deleting a workspace doesn't cancel a subscription",
   "supports": "deleting is not cancelling"
  },
  {
   "id": "n34",
   "url": "https://www.notion.com/help/delete-a-workspace",
   "title": "Delete a workspace",
   "publisher": "vendor",
   "quote": "Deleting a workspace is a permanent action.",
   "supports": "workspace deletion is permanent"
  },
  {
   "id": "n35",
   "url": "https://www.notion.com/help/delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "We keep backups of our database, which allows us to restore a snapshot of your content in the past 30 days if you need it.",
   "supports": "the 30-day backup window"
  },
  {
   "id": "n36",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "You'll only be allowed one domain; any additional domains won't work.",
   "supports": "extra domains stop working"
  },
  {
   "id": "n37",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "Your existing automations will continue to work, but they'll be view-only.",
   "supports": "automations become view-only"
  },
  {
   "id": "n38",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "SAML SSO will no longer be available and verified domains will no longer be verified.",
   "supports": "Enterprise identity features end"
  },
  {
   "id": "n39",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "SCIM API will no longer be available.",
   "supports": "SCIM ends"
  },
  {
   "id": "n40",
   "url": "https://www.notion.com/help/plan-downgrade",
   "title": "What happens when I downgrade my plan?",
   "publisher": "vendor",
   "quote": "Audit log will no longer be available.",
   "supports": "the audit log ends"
  },
  {
   "id": "n41",
   "url": "https://www.notion.com/help/paid-plan-trials",
   "title": "Paid plan trials",
   "publisher": "vendor",
   "quote": "If you entered your payment information to begin your trial, we'll auto-renew your Business Plan subscription at the end of your trial period.",
   "supports": "trials with payment details convert to paid"
  },
  {
   "id": "n42",
   "url": "https://www.notion.com/help/paid-plan-trials",
   "title": "Paid plan trials",
   "publisher": "vendor",
   "quote": "Go to Settings in your sidebar and select Explore plans to cancel your trial.",
   "supports": "how to cancel a trial"
  },
  {
   "id": "n43",
   "url": "https://www.notion.com/help/upgrade-or-downgrade-your-plan",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "Organizations with more than 100 employees can contact our sales team for more information.",
   "supports": "larger organizations go through sales"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "g1",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play cancel steps"
  },
  {
   "id": "g2",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancellation"
  },
  {
   "id": "g3",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "n44",
   "url": "https://www.notion.com/help/refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "Refund requests must come from the workspace owner's email or the billing email on file.",
   "supports": "who must ask for a refund"
  },
  {
   "id": "n45",
   "url": "https://www.notion.com/help/refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "the additional members have been removed from your workspace before writing in",
   "supports": "remove members before asking for that refund"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Enterprise and sales-assisted contracts: the help center doesn't cover cancelling them, and Notion's Terms and Master Subscription Agreement couldn't be read, so auto-renewal, notice and remaining-term fees for contracts aren't confirmed (no contract route is given)",
   "Google Play: Notion's help says mobile purchases are managed in the Google Play Store, but its payment help says the Android app doesn't take payments at this time; the Google Play route covers any existing Play subscriptions",
   "What confirms a web downgrade (email or billing-page status) isn't documented",
   "When access ends after cancelling through Apple isn't stated on Notion's pages",
   "Whether only workspace owners can export the whole workspace isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "routes[0].refund: refunds must be requested from the owner's or billing email, and mistaken members removed first (new n44, n45)",
    "Notion's Terms and MSA still couldn't be read, so contract renewal and notice stay unverified"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.notion.so",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "notion",
  "name": "Notion",
  "recipes": [
   {
    "id": "published-knowledge",
    "title": "Static public docs or a small internal handbook",
    "best_year_one_net": 132
   }
  ]
 },
 "page": "https://stackcut.io/cancel/notion",
 "json": "https://stackcut.io/exits/notion.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
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  },
  "routes": [
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    }
   },
   {
    "route_id": "notion--google-play--r3",
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}