{
 "id": "norton",
 "name": "Norton 360",
 "category": "security_privacy",
 "website": "https://us.norton.com",
 "domains": [
  "norton.com"
 ],
 "summary": "Sign in to your Norton account, open My Subscriptions, choose Cancel Subscription Renewal, click Unsubscribe and decline the offers; protection lasts to the end of the paid term. In-app purchases are cancelled in that app store. Gotcha: each annual charge is fully refundable if requested within 60 days.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Norton 360 bought from Norton, and retail or e-commerce pre-paid subscriptions activated online (they renew automatically after the pre-paid term)",
   "who": "The Norton account holder (sign in required), or Norton support on request",
   "method": "self_serve",
   "start_url": "https://my.norton.com/extspa/account/subscriptions",
   "steps": [
    {
     "do": "Sign in to your Norton account",
     "expect": "My Account"
    },
    {
     "do": "On the My Account page, select the My Subscriptions tab and find the subscription",
     "expect": "Cancel Subscription Renewal or Manage Renewal"
    },
    {
     "do": "Click Cancel Subscription Renewal (or Manage Renewal) next to the subscription",
     "expect": "Plan Renewal"
    },
    {
     "do": "Next to Plan Renewal, click Unsubscribe",
     "expect": "a request for a reason"
    },
    {
     "do": "Select a reason and click Next",
     "expect": "options and offers to keep your subscription"
    },
    {
     "do": "Click No thanks, cancel my subscription, then click Next",
     "expect": "A confirmation message"
    }
   ],
   "confirm_by": "An on-screen confirmation message, then a confirmation email to the account's email address (allow 24 to 48 hours)",
   "effective": "The subscription continues through the end of the already paid term, then ends without renewing",
   "notice": "Cancel any time before the day you are due to be charged; for annual plans Norton emails the renewal price and billing date before charging",
   "refund": "Annual plans: full refund if requested within 60 days of purchase, and within 60 days of each later annual charge. Monthly plans: full refund of the first purchase within 14 days; later monthly charges are not refundable. To ask for a refund, contact Norton Member Services & Support. Germany, the Netherlands and the UK have their own terms, including pro-rated refunds",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s19",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Norton plans bought as an in-app purchase in a Norton iPhone or iPad app, including App Store trials",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Norton subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "Norton shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": null,
   "notice": "To avoid the annual charge after an App Store trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s23"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Norton plans bought as an in-app purchase in a Norton Android app, including Google Play trials",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Norton"
    },
    {
     "do": "Next to Norton, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time already paid",
   "notice": "To avoid the annual charge after a Google Play trial, cancel before the trial period ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s16",
    "s17"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Norton bought as an in-app purchase through the Microsoft Store, or billed by a service provider, retailer or other reseller",
   "who": "The account that pays the Microsoft Store or the partner",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "For a Microsoft Store in-app purchase, cancel or change the subscription in the Microsoft Store",
     "expect": null
    },
    {
     "do": "If a service provider, retailer or reseller bills you, cancel with them; their cancellation and refund terms apply",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Third-party sellers' own refund terms may apply",
   "fees": null,
   "source_ids": [
    "s11",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "retention_offer",
   "what": "The cancel flow may present options and offers to encourage you to keep your subscription",
   "evidence": "documented",
   "source_ids": [
    "s3"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the already paid subscription term",
  "data_kept": null,
  "you_lose": [
   "Norton protection after the paid term ends",
   "Any benefits tied to automatically renewing subscriptions"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After you click Unsubscribe, the flow asks for a reason and may present offers; click No thanks, cancel my subscription, then Next",
  "tips": [
   "Uninstalling the Norton app does not cancel an in-app subscription; cancel it in the store",
   "Cancelling the main subscription's renewal also cancels linked add-ons; cancelling an add-on does not cancel the main plan",
   "Norton support can also stop the renewal on request",
   "A refund is a separate request to Norton Member Services & Support: annual charges are refundable within 60 days of the charge"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN",
   "title": "Stop your Norton subscription from automatically renewing",
   "publisher": "vendor",
   "quote": "On the My Account page, select the My Subscriptions tab Find the subscription you want to manage. Click Cancel Subscription Renewal or Manage Renewal next to your subscription.",
   "supports": "where to start the cancel flow"
  },
  {
   "id": "s2",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN",
   "title": "Stop your Norton subscription from automatically renewing",
   "publisher": "vendor",
   "quote": "Next to Plan Renewal, click Unsubscribe. Select a reason and click Next.",
   "supports": "the Unsubscribe and reason steps"
  },
  {
   "id": "s3",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN",
   "title": "Stop your Norton subscription from automatically renewing",
   "publisher": "vendor",
   "quote": "Note: Norton may present options and offers to encourage you to keep your subscription. If you still want to cancel, click No thanks, cancel my subscription, then click Next.",
   "supports": "the retention step and how to get past it"
  },
  {
   "id": "s4",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN",
   "title": "Norton Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "A confirmation email will be sent to the email address associated with your account. Please allow 24 to 48 hours for the email to arrive.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s5",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN",
   "title": "Stop your Norton subscription from automatically renewing",
   "publisher": "vendor",
   "quote": "Your subscription will continue through the end of your already paid subscription term. After that term, the subscription will end and will not automatically renew.",
   "supports": "when it takes effect"
  },
  {
   "id": "s6",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN",
   "title": "Learn more about your automatically renewing subscription",
   "publisher": "vendor",
   "quote": "You can stop your subscription from automatically renewing any time before the day you are due to be charged by signing in to your Norton account or by contacting us.",
   "supports": "the deadline, and that support can also stop it"
  },
  {
   "id": "s7",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN",
   "title": "Learn more about your automatically renewing subscription",
   "publisher": "vendor",
   "quote": "For annual subscriptions, we send you an email with the renewal price, the billing date, and related details before any charge occurs so that you know it is coming.",
   "supports": "renewal reminder emails"
  },
  {
   "id": "s8",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN",
   "title": "Norton Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60 days of the date of purchase.",
   "supports": "the 60-day refund on annual purchases"
  },
  {
   "id": "s9",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN",
   "title": "Norton Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Each subsequent annual charge is also eligible for a full refund if requested within 60 days of being charged.",
   "supports": "the 60-day refund on annual renewals"
  },
  {
   "id": "s10",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN",
   "title": "Norton Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase. Subsequent monthly charges are not eligible for a refund.",
   "supports": "monthly refund terms"
  },
  {
   "id": "s11",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/v118353120",
   "title": "Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store",
   "publisher": "vendor",
   "quote": "subscribed to a Norton plan through an in-app purchase, you can cancel or change your subscription settings only from Apple App Store, Google Play Store, or Microsoft Store.",
   "supports": "in-app purchases are cancelled in the store"
  },
  {
   "id": "s12",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/v118353120",
   "title": "Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store",
   "publisher": "vendor",
   "quote": "Uninstalling the Norton app from your device does not automatically cancel your subscription. You must cancel or change your subscription settings on the respective store.",
   "supports": "uninstalling does not cancel"
  },
  {
   "id": "s13",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/v118353120",
   "title": "Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store",
   "publisher": "vendor",
   "quote": "To cancel the trial before any charge occurs, you must cancel the subscription before the trial period ends.",
   "supports": "the app store trial notice"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s17",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s18",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN",
   "title": "Norton Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "If you purchased or are billed through a third party (such as an app store, service provider, retailer, or other reseller), different cancellation and refund terms may apply.",
   "supports": "partner and reseller purchases follow their own terms"
  },
  {
   "id": "s19",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN",
   "title": "Learn more about your automatically renewing subscription",
   "publisher": "vendor",
   "quote": "Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets.",
   "supports": "retail pre-paid subscriptions renew and are managed in the account"
  },
  {
   "id": "s20",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN",
   "title": "Norton Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "For add-on subscriptions that are linked to a main subscription, cancelling the renewal of your main subscription will also cancel the renewal of the linked add-on subscriptions.",
   "supports": "the add-on tip"
  },
  {
   "id": "s21",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN",
   "title": "Stop your Norton subscription from automatically renewing",
   "publisher": "vendor",
   "quote": "If you have already been charged and want to request a refund, contact Member Services & Support.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s22",
   "url": "https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN",
   "title": "Norton Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Cancel your subscription contract and request a refund - Germany, Netherlands & the UK only",
   "supports": "Germany, the Netherlands and the UK have their own cancellation and refund terms"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the Apple trial deadline"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Microsoft Store cancel steps were not read on Microsoft's own pages",
   "Which service providers or retailers bill Norton directly, and their cancel steps, are not documented",
   "How long Norton keeps account or Cloud Backup data after the subscription ends was not confirmed; no export steps were researched",
   "Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "All 20 quotes and the cancel steps re-confirmed on Norton, Apple and Google pages",
    "refund: added how to ask (Member Services & Support) and that Germany, the Netherlands and the UK have their own terms (s21, s22)",
    "Apple route notice: cancel a trial at least 24 hours before it ends (Apple, s23)",
    "Microsoft's pages don't describe cancelling third-party in-app subscriptions, so the Microsoft Store step stays general",
    "Negotiation path norton.renewal_flow_offer independently re-checked against cited official sources on 2026-10-06; account eligibility and any specific offer remain unknown."
   ]
  }
 },
 "negotiation": [
  {
   "id": "norton.renewal_flow_offer",
   "route_id": "norton--direct-web--r1",
   "kind": "cancel_flow_offer",
   "channel": "direct_web",
   "method": "self_serve",
   "applies_to": "Direct Norton renewal management; confirm the account billing channel and market.",
   "market": null,
   "start_url": "https://my.norton.com/extspa/account/subscriptions",
   "contact_phone": null,
   "contact_email": null,
   "evidence": "documented",
   "checked_on": "2026-10-06",
   "seen_on": null,
   "source_ids": [
    "s3"
   ],
   "terms": {
    "price": null,
    "currency": null,
    "billing_period": null,
    "discount_duration_months": null,
    "renewal_price": null,
    "new_commitment": null,
    "fees": null,
    "starts": null
   },
   "how": [
    "Open the documented renewal-cancellation flow and review any options presented to keep the subscription.",
    "Pause before accepting an offer or completing cancellation; ask for its full terms."
   ],
   "unknowns": [
    "Whether this account or market is eligible",
    "Any offer amount or duration",
    "Price after an offer",
    "New commitment, start date, and fees"
   ]
  }
 ],
 "delete_account": {
  "url": "https://my.norton.com/extspa/account/privacyoptions",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/norton",
 "json": "https://stackcut.io/exits/norton.json",
 "evidence": {
  "packet_revision": "71b0aab08eafd408890925e29802b1166ab49eae4bb67aba302f236545d4427a",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "norton--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "norton--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "norton--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "norton--reseller-or-partner--r4",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}