{
 "id": "nordvpn",
 "name": "NordVPN",
 "category": "security_privacy",
 "website": "https://nordvpn.com",
 "domains": [
  "nordvpn.com",
  "nordaccount.com"
 ],
 "summary": "Turn off auto-renewal in your Nord Account (Billing tab, Cancel next to auto-renewal); the VPN keeps working until the paid term ends. Apple, Google Play or Amazon purchases are cancelled there. Gotcha: cancelling doesn't refund; refunds are only for a first purchase within 30 days, via live chat.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "NordVPN plans bought on nordvpn.com and billed by NordVPN (the same steps cancel NordPass, NordLocker, Dedicated IP and bundles); includes the 7-day free trial",
   "who": "The Nord Account holder (sign in required)",
   "method": "self_serve",
   "start_url": "https://my.nordaccount.com/",
   "steps": [
    {
     "do": "Log in to your Nord Account",
     "expect": "Billing"
    },
    {
     "do": "Open the Billing tab",
     "expect": "Cancel next to auto-renewal"
    },
    {
     "do": "Click Cancel next to auto-renewal (on the 7-day free trial: under Subscriptions, click Cancel next to Free trial)",
     "expect": "Cancel auto-renewal"
    },
    {
     "do": "Select Cancel auto-renewal",
     "expect": "Auto-renewal status changes to off"
    }
   ],
   "confirm_by": "Auto-renewal shows as off on the Billing tab, and a confirmation email goes to the account's registered email address",
   "effective": "The plan stops renewing at the next billing date; the VPN keeps working until the current subscription ends",
   "notice": "None for renewals; on the 7-day free trial, cancel before the trial ends or the paid plan starts automatically",
   "refund": "30-day money-back guarantee on the first purchase only; renewals are not refundable under it (unless local law requires). Request refunds through live chat; cancelling does not refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s23"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "NordVPN subscriptions bought in the iOS or Mac app through the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the NordVPN subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "NordVPN shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": null,
   "notice": null,
   "refund": "NordVPN can't refund App Store payments; they fall under Apple's refund policies",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "NordVPN subscriptions bought in the Android app through Google Play",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "NordVPN"
    },
    {
     "do": "Next to NordVPN, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using NordVPN for the time already paid",
   "notice": null,
   "refund": "NordVPN support can refund Google Play payments that fall within its 30-day money-back terms. Within 48 hours of a payment, you can also request the refund directly in your Google Play account",
   "fees": null,
   "source_ids": [
    "s9",
    "s13",
    "s14",
    "s15",
    "s24"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "NordVPN subscriptions bought through the Amazon Appstore",
   "who": "The Amazon account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel the subscription through the Amazon Appstore, which bills you; NordVPN sends these customers to Amazon",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Ask Amazon: NordVPN sends Amazon Appstore customers to Amazon Support for refunds",
   "fees": null,
   "source_ids": [
    "s9",
    "s22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Subscriptions bought outside nordvpn.com, such as in a physical store, an online shop, or a marketplace like Best Buy or StackSocial",
   "who": "The buyer, through the retailer or reseller",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the retailer you bought from; NordVPN sends refund requests for these purchases to the retailer",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Ask the retailer directly",
   "fees": null,
   "source_ids": [
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Longer plans cost much less per month than monthly billing: Basic is $14.99 a month on the 1-month plan, versus $65.88 for the first 12 months on a 1-year plan (renews at $139.08 a year). Prices from the US pricing page on 2026-09-29",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "type": "downgrade",
   "what": "Basic (VPN only) is the cheapest tier. An active plan can't be downgraded; within the 30-day money-back window you can get a refund, then pick a shorter or smaller plan under Available plans",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s17"
   ]
  },
  {
   "type": "discount_program",
   "what": "Extra discount (15% on top of the 2-year deal) for students, graduates, teachers, healthcare workers, first responders and military",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "NordPass passwords and NordLocker files (bundle plans), before deleting the Nord Account",
   "how": "Export passwords from NordPass and files from NordLocker before you delete the Nord Account",
   "format": null,
   "limits": "Only matters if you delete the Nord Account; deleting it removes NordVPN, NordPass and NordLocker together",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": null,
  "you_lose": [
   "VPN access (and any bundled Nord services cancelled with it) once the paid period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling auto-renewal does not refund anything; a refund must be requested separately through live chat within 30 days of the first purchase",
   "Renewals are charged at the renewal price, which is higher than the intro price",
   "Deleting the Nord Account is a separate step from cancelling; it also removes NordPass and NordLocker data"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription",
   "title": "How to cancel auto-renewal for your NordVPN subscription",
   "publisher": "vendor",
   "quote": "wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your Nord Account.",
   "supports": "direct subscribers cancel in the Nord Account; the plan stops renewing at the next billing date"
  },
  {
   "id": "s2",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription",
   "title": "How to cancel auto-renewal for your NordVPN subscription",
   "publisher": "vendor",
   "quote": "Log in to your Nord Account Open the billing tab: Click cancel next to auto-renewal: Select cancel auto-renewal: Your auto-renewal status will now change to off:",
   "supports": "the cancel steps and what the screen shows"
  },
  {
   "id": "s3",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription",
   "title": "How to cancel auto-renewal for your NordVPN subscription",
   "publisher": "vendor",
   "quote": "You will receive a confirmation email to your registered email account if your subscription cancellation is successful",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s4",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription",
   "title": "How to cancel auto-renewal for your NordVPN subscription",
   "publisher": "vendor",
   "quote": "You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.",
   "supports": "the same route covers NordPass, NordLocker, Dedicated IP and bundles"
  },
  {
   "id": "s5",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Visit our article about cancelling the auto-renewal of a NordVPN subscription if you wish to stop the NordVPN services after your subscription ends.",
   "supports": "service stops after the subscription ends"
  },
  {
   "id": "s6",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "The guarantee applies only to your initial subscription purchase. Once your subscription renews, it's no longer eligible for a refund under this policy (unless local laws require otherwise).",
   "supports": "refunds: first purchase only, not renewals"
  },
  {
   "id": "s7",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "To request a refund for your payment, contact our customer support team via live chat available at the bottom of the page.",
   "supports": "refunds are requested through live chat"
  },
  {
   "id": "s8",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19744837091217-Does-NordVPN-have-a-free-trial",
   "title": "Does NordVPN have a free trial?",
   "publisher": "vendor",
   "quote": "NOTE: Unless you cancel before the 7-day trial ends, your chosen plan will begin automatically, and you'll pay the price shown when you started the trial.",
   "supports": "the free-trial notice"
  },
  {
   "id": "s9",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription",
   "title": "How to cancel auto-renewal for your NordVPN subscription",
   "publisher": "vendor",
   "quote": "If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below",
   "supports": "app store purchases are cancelled with the store"
  },
  {
   "id": "s10",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store.",
   "supports": "Apple refund terms"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s13",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Refunds for payments made through the Google Play Store can be requested through NordVPN's customer support, provided they fall within the refund terms outlined above.",
   "supports": "Google Play refund terms"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s16",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like Best Buy or StackSocial), please contact the retailer directly regarding the refund.",
   "supports": "retail and marketplace purchases go to the retailer"
  },
  {
   "id": "s17",
   "url": "https://nordvpn.com/pricing/",
   "title": "NordVPN pricing",
   "publisher": "vendor",
   "quote": "Basic Save 52% $5.49 per month /mo $139.08 $65.88 for the first 12 months. Sales tax may apply. Savings: intro vs. renewal prices. Renews at $139.08/year.",
   "supports": "1-year Basic intro price and renewal price"
  },
  {
   "id": "s18",
   "url": "https://nordvpn.com/pricing/",
   "title": "NordVPN pricing",
   "publisher": "vendor",
   "quote": "Basic Save 0% $14.99 per month /mo Billed every month.",
   "supports": "monthly Basic price"
  },
  {
   "id": "s19",
   "url": "https://support.nordvpn.com/hc/en-us/articles/38531143175953-I-want-to-downgrade-my-NordVPN-subscription",
   "title": "I want to downgrade my NordVPN subscription",
   "publisher": "vendor",
   "quote": "Unfortunately, you cannot downgrade your active subscriptions. To downgrade a subscription, you must first request a refund according to our money-back policy.",
   "supports": "downgrade rules"
  },
  {
   "id": "s20",
   "url": "https://nordvpn.com/student-employee-discount/",
   "title": "NordVPN student and employee discount",
   "publisher": "vendor",
   "quote": "The deal applies worldwide to students, graduates, teachers, healthcare professionals, first responders, and military officers. Pick an extra 15% discount for you",
   "supports": "occupation discounts"
  },
  {
   "id": "s21",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19477434542865-How-to-delete-my-NordVPN-account",
   "title": "How to delete my NordVPN account?",
   "publisher": "vendor",
   "quote": "you will lose all access to the information that is saved in your NordPass and NordLocker accounts; thus, you should export your passwords from NordPass.",
   "supports": "what to export before deleting the account"
  },
  {
   "id": "s22",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.",
   "supports": "Amazon Appstore refunds go to Amazon"
  },
  {
   "id": "s23",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19744837091217-Does-NordVPN-have-a-free-trial",
   "title": "Does NordVPN have a free trial?",
   "publisher": "vendor",
   "quote": "Click \"Billing\" in the left-hand menu. Under \"Subscriptions,\" click \"Cancel\" next to \"Free trial.\"",
   "supports": "how to cancel the 7-day free trial"
  },
  {
   "id": "s24",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account.",
   "supports": "Google Play refunds within 48 hours of the payment"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "NordVPN's Terms of Service and Privacy Policy (my.nordaccount.com, nordvpn.com) couldn't be read, so data retention after cancelling isn't confirmed",
   "Amazon Appstore steps aren't confirmed on Amazon's own cancel page, which couldn't be checked",
   "Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page",
   "Whether retail or coupon-code subscriptions auto-renew, and how to stop them, is not documented",
   "Whether the Nord Account cancel flow shows a retention offer is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Amazon route refund now says to ask Amazon Support (s22)",
    "Nord Account cancel step adds the free-trial button: Cancel next to Free trial (s23)",
    "Google Play route refund adds the 48-hour refund in Google Play (s24)"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.nordvpn.com/FAQ/1521982312/How-can-I-delete-my-account.htm",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/nordvpn",
 "json": "https://stackcut.io/exits/nordvpn.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "NordVPNの解約方法（自動更新のキャンセル）",
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   "checked_on": "2026-10-05"
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   "language": "de",
   "market": "DE",
   "title": "NordVPN kündigen",
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   "checked_on": "2026-10-05"
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   "page": "https://stackcut.io/nl/cancel/nordvpn",
   "checked_on": "2026-10-05"
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  "docs_checked_on": "2026-09-29",
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  "verification": "docs",
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  "routes": [
   {
    "route_id": "nordvpn--direct-web--r1",
    "channel": "direct_web",
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   },
   {
    "route_id": "nordvpn--google-play--r3",
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    "channel": "amazon",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}