{
 "id": "nitro",
 "name": "Nitro PDF",
 "category": "productivity",
 "website": "https://www.gonitro.com",
 "domains": [
  "gonitro.com"
 ],
 "summary": "Cancel in the Nitro Admin portal under Manage Subscription before the next renewal term; it ends at the end of the billing period, with refunds only within 14 days of the first order. Order Form plans need written notice to legalnotices@gonitro.com three months before the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Nitro PDF and Nitro Sign Standard plans bought online through Nitro's store (checkout.gonitro.com), billed annually",
   "who": "An admin with access to the Nitro Admin portal",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the Nitro Admin portal",
     "expect": null
    },
    {
     "do": "Open Manage Subscription and cancel, or turn off auto-renewal, before the next renewal term starts",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancellation takes effect at the end of the then-current billing period",
   "notice": "Cancel before the start of the next renewal term, or the subscription renews",
   "refund": "Refunds are given with no questions asked within the first 14 days of the initial paid order, through the Refund Request link on Nitro's refund policy page, and take about 5 to 8 business days to appear; after that, fees are non-refundable once access has been provided",
   "fees": null,
   "source_ids": [
    "t3",
    "t8",
    "e1",
    "e2",
    "e3",
    "e4",
    "e5",
    "e6",
    "e7",
    "e8",
    "f1",
    "r1",
    "r3",
    "r4",
    "r5",
    "p1"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Plus and Enterprise plans, and any plan signed under an Order Form",
   "who": "The customer that signed the Order Form",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Send written notice of non-renewal to legalnotices@gonitro.com at least three months before the current term expires",
     "expect": null
    },
    {
     "do": "Allow for timing: an emailed notice counts from the first Business Day after it was sent",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The agreement ends at the end of the current term if notice is given in time; otherwise it renews for another one-year term",
   "notice": "At least three (3) months before the expiration of the then-current term",
   "refund": "All payments of invoices issued by Nitro are final and non-refundable",
   "fees": "On termination, fees earned or due up to the termination date remain payable, including the full Subscription Fee",
   "source_ids": [
    "o1",
    "t1",
    "t2",
    "t5",
    "t7",
    "t4",
    "t9",
    "t10",
    "p2"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought from an Authorized Reseller",
   "applies_to": "Licenses bought through an Authorized Reseller, including the Classic license, where the reseller takes the one-time fee",
   "who": "The customer that bought the license",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the reseller that sold the license, or your Nitro Account Executive, about cancelling or a refund",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Refund options are discussed with your Account Executive or reseller",
   "fees": null,
   "source_ids": [
    "c3",
    "t6",
    "r2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "discount_program",
   "what": "Volume discounts are available on the Plus plan for larger organizations",
   "evidence": "documented",
   "source_ids": [
    "p2"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data stored in the Nitro Services",
   "how": "Use the Services' download functions before the subscription ends; after termination, Nitro returns data only on an explicit written request received within 30 days, then deletes it",
   "format": null,
   "limits": "Requests for data must arrive within 30 days of the termination date",
   "source_ids": [
    "t11",
    "t12",
    "t13"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the then-current billing period",
  "data_kept": "Under Nitro's Terms of Service, you can ask in writing for your data within 30 days of termination; Nitro then deletes Customer Data stored in the Services",
  "you_lose": [
   "Access to the Services once the billing period ends",
   "Customer Data stored in the Services, after the 30-day request window"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel in the Nitro Admin portal under Manage Subscription; turning off auto-renewal before the renewal term starts stops the next charge",
   "The free trial doesn't bill automatically; you only pay if you choose to buy a plan",
   "Nitro PDF Classic is a three-year license paid upfront that ends after its term and doesn't auto-renew",
   "Order Form (Plus and Enterprise) customers need written notice to legalnotices@gonitro.com at least three months before the term ends",
   "For a reseller purchase, the payment terms in the Authorized Reseller Agreement govern; ask the reseller or your Account Executive about refunds",
   "Download your documents and data before the subscription ends"
  ]
 },
 "sources": [
  {
   "id": "t1",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "this Agreement will automatically and tacitly renew for additional successive one (1) year terms",
   "supports": "order-form agreements renew automatically for one-year terms"
  },
  {
   "id": "t2",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "written notice of non-renewal at least three (3) months prior to the expiration of the then-current Term",
   "supports": "the three-month written notice of non-renewal"
  },
  {
   "id": "t3",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "turning off such auto-renewal should be done before the start of the Renewal Term.",
   "supports": "turn off auto-renewal before the renewal term starts"
  },
  {
   "id": "t4",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "all payments of invoices issued by Nitro to Customer shall be final and non-refundable",
   "supports": "invoice payments are not refunded"
  },
  {
   "id": "t5",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "if by email, on the first Business Day after the email was sent",
   "supports": "when an emailed notice takes effect"
  },
  {
   "id": "t6",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "the relevant payment terms in the Authorized Reseller Agreement should govern",
   "supports": "reseller purchases follow the reseller agreement's payment terms"
  },
  {
   "id": "t7",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may send notices to Nitro pursuant to the Agreement to legalnotices@gonitro.com",
   "supports": "the address for non-renewal notices"
  },
  {
   "id": "e1",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "is able to turn off the auto-renewal of the Agreement within the admin portal",
   "supports": "online customers can turn off auto-renewal in the admin portal"
  },
  {
   "id": "e2",
   "url": "https://www.gonitro.com/legal/terms-ecomm?hsLang=en",
   "title": "Nitro eCommerce Terms",
   "publisher": "vendor",
   "quote": "the subscription is canceled prior to the start of the next Renewal Subscription Term",
   "supports": "cancel before the next renewal term starts"
  },
  {
   "id": "e3",
   "url": "https://www.gonitro.com/legal/terms-ecomm?hsLang=en",
   "title": "Nitro eCommerce Terms",
   "publisher": "vendor",
   "quote": "If you cancel a subscription, cancellation takes effect at the end of the then-current billing period.",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "e4",
   "url": "https://www.gonitro.com/legal/terms-ecomm?hsLang=en",
   "title": "Nitro eCommerce Terms",
   "publisher": "vendor",
   "quote": "Refunds are provided on a no questions asked basis any time within the first fourteen (14) day period",
   "supports": "the 14-day no-questions refund on online purchases"
  },
  {
   "id": "e5",
   "url": "https://www.gonitro.com/legal/terms-ecomm?hsLang=en",
   "title": "Nitro eCommerce Terms",
   "publisher": "vendor",
   "quote": "all subscription fees are non-refundable once access to the Services has been provided.",
   "supports": "fees are not refunded after access is given"
  },
  {
   "id": "e6",
   "url": "https://www.gonitro.com/legal/terms-ecomm?hsLang=en",
   "title": "Nitro eCommerce Terms",
   "publisher": "vendor",
   "quote": "the applicable subscription will automatically renew for successive renewal terms of the same duration",
   "supports": "online subscriptions renew automatically"
  },
  {
   "id": "e7",
   "url": "https://www.gonitro.com/legal/terms-ecomm?hsLang=en",
   "title": "Nitro eCommerce Terms",
   "publisher": "vendor",
   "quote": "the settings made available in the customer admin portal (if applicable)",
   "supports": "the settings for auto-renewal are in the customer admin portal"
  },
  {
   "id": "r1",
   "url": "https://www.gonitro.com/legal/refund-policy?hsLang=en",
   "title": "Nitro Refund Policy",
   "publisher": "vendor",
   "quote": "If you cancel within fourteen (14) days of your initial paid order for the Product.",
   "supports": "the 14-day refund window"
  },
  {
   "id": "r2",
   "url": "https://www.gonitro.com/legal/refund-policy?hsLang=en",
   "title": "Nitro Refund Policy",
   "publisher": "vendor",
   "quote": "please reach out to your Account Executive or reseller to discuss potential refund options.",
   "supports": "refunds on reseller or sales purchases go through the Account Executive or reseller"
  },
  {
   "id": "c1",
   "url": "https://www.gonitro.com/legal/pdf-sign/product-specific-terms/pdf-classic",
   "title": "Nitro PDF Classic product terms",
   "publisher": "vendor",
   "quote": "offered as a three (3) year license version of Nitro PDF which is payable by Customer upfront",
   "supports": "Classic is a three-year license paid upfront"
  },
  {
   "id": "c2",
   "url": "https://www.gonitro.com/legal/pdf-sign/product-specific-terms/pdf-classic",
   "title": "Nitro PDF Classic product terms",
   "publisher": "vendor",
   "quote": "Upon expiration of the Initial Term this Agreement will automatically terminate",
   "supports": "the Classic agreement ends after three years and does not renew"
  },
  {
   "id": "c3",
   "url": "https://www.gonitro.com/legal/pdf-sign/product-specific-terms/pdf-classic",
   "title": "Nitro PDF Classic product terms",
   "publisher": "vendor",
   "quote": "the one-time upfront fee to be paid by Customer to Nitro (or an Authorized Reseller, as applicable)",
   "supports": "the fee can be paid to an Authorized Reseller"
  },
  {
   "id": "p1",
   "url": "https://www.gonitro.com/pricing?hsLang=en",
   "title": "Nitro PDF pricing",
   "publisher": "vendor",
   "quote": "All subscriptions are billed annually, providing cost predictability for your budgeting.",
   "supports": "subscriptions are billed annually"
  },
  {
   "id": "p2",
   "url": "https://www.gonitro.com/pricing?hsLang=en",
   "title": "Nitro PDF pricing",
   "publisher": "vendor",
   "quote": "Subscription plan with volume discounts available for larger organizations requiring enterprise-grade features",
   "supports": "volume discounts on the Plus plan for larger organizations"
  },
  {
   "id": "o1",
   "url": "https://www.gonitro.com/legal/terms-of-service/overview-1",
   "title": "Nitro Terms of Service overview",
   "publisher": "vendor",
   "quote": "When subscribing to Nitro Services you will sign an Order Form that contains the Nitro Services in scope.",
   "supports": "larger plans are contracted through an Order Form"
  },
  {
   "id": "pp1",
   "url": "https://www.gonitro.com/legal/privacy-policy?hsLang=en",
   "title": "Nitro Privacy Policy",
   "publisher": "vendor",
   "quote": "you can choose to ask us to permanently delete your personal data.",
   "supports": "deletion of personal data on request"
  },
  {
   "id": "f1",
   "url": "https://www.gonitro.com/frequently-asked-questions?hsLang=en",
   "title": "Nitro FAQ",
   "publisher": "vendor",
   "quote": "A Nitro PDF subscription can be cancelled via the Manage Subscription option within the Nitro Admin portal.",
   "supports": "the Manage Subscription option in the Nitro Admin portal"
  },
  {
   "id": "f2",
   "url": "https://www.gonitro.com/frequently-asked-questions?hsLang=en",
   "title": "Nitro FAQ",
   "publisher": "vendor",
   "quote": "You will not be auto-billed at the end of the trial period unless you choose to purchase a Nitro PDF plan",
   "supports": "the free trial doesn't bill automatically"
  },
  {
   "id": "f3",
   "url": "https://www.gonitro.com/frequently-asked-questions?hsLang=en",
   "title": "Nitro FAQ",
   "publisher": "vendor",
   "quote": "Must download from the App Store and sign-in with Nitro credentials.",
   "supports": "the iPhone/iPad app uses a Nitro sign-in"
  },
  {
   "id": "e8",
   "url": "https://www.gonitro.com/legal/terms-ecomm?hsLang=en",
   "title": "Nitro eCommerce Terms",
   "publisher": "vendor",
   "quote": "apply to the purchase and sale of licenses to the Services through checkout.gonitro.com",
   "supports": "which purchases the eCommerce terms cover"
  },
  {
   "id": "t8",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "a Customer signed up via Nitro's online self-service portal and having access to an admin portal",
   "supports": "who can turn off auto-renewal in the admin portal"
  },
  {
   "id": "t9",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "all fees and other amounts earned by or due to Nitro up to and including the effective date of termination",
   "supports": "fees still owed at termination"
  },
  {
   "id": "t10",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "including (but not limited to) the full Subscription Fee",
   "supports": "the full Subscription Fee stays payable"
  },
  {
   "id": "t11",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "shall in the first instance use to obtain the Customer Data",
   "supports": "download your data from the Services first"
  },
  {
   "id": "t12",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "upon explicit written request of Customer received within thirty (30) days of the effective date of termination",
   "supports": "the 30-day window to ask for data back"
  },
  {
   "id": "t13",
   "url": "https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en",
   "title": "Nitro PDF, Sign, Smart Redact Terms of Service",
   "publisher": "vendor",
   "quote": "all Customer Data stored in the Services and will decommission Customer's active environment",
   "supports": "data is deleted after termination"
  },
  {
   "id": "r3",
   "url": "https://www.gonitro.com/legal/refund-policy?hsLang=en",
   "title": "Nitro Refund Policy",
   "publisher": "vendor",
   "quote": "click on the following link to submit a",
   "supports": "subscription refunds are requested through the Refund Request link"
  },
  {
   "id": "r4",
   "url": "https://www.gonitro.com/legal/refund-policy?hsLang=en",
   "title": "Nitro Refund Policy",
   "publisher": "vendor",
   "quote": "please allow approximately five (5) to eight (8) business days for the refund to appear in your account.",
   "supports": "refund timing"
  },
  {
   "id": "r5",
   "url": "https://www.gonitro.com/legal/refund-policy?hsLang=en",
   "title": "Nitro Refund Policy",
   "publisher": "vendor",
   "quote": "all refunds are made at Nitro's sole discretion or as otherwise required by law.",
   "supports": "refunds are discretionary"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The screens inside Manage Subscription, and any confirmation email after cancelling, aren't described in Nitro's public FAQ or terms; they would be in Nitro's knowledge base",
   "Nitro's refund steps for perpetual licenses name Nitro Pro; whether they apply to Nitro PDF Classic isn't stated",
   "Nitro's pricing page links to its Mac and iPhone App Store apps but doesn't say whether plans bought there are billed by Apple; if so, they would be cancelled in Apple's subscription settings",
   "Nitro's terms don't say how soon after the 30-day request window data is deleted"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Self-serve steps now name the Manage Subscription option in the Nitro Admin portal, from Nitro's FAQ",
    "Order Form route: notices go to legalnotices@gonitro.com; on termination, fees due up to that date, including the full Subscription Fee, remain payable",
    "Refunds: added the Refund Request link, the 5 to 8 business day timing, and that refunds are at Nitro's discretion",
    "Data: download data from the Services first; you can ask for it back in writing within 30 days of termination, after which Nitro deletes it",
    "Added that the free trial doesn't bill automatically; no App Store or Google Play billing is documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/nitro",
 "json": "https://stackcut.io/exits/nitro.json",
 "evidence": {
  "packet_revision": "875ddb6ff89483a8aa2d50406482597123381d37b057904bc82ae6ed3cdb1033",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "nitro--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "nitro--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "nitro--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}