{
 "id": "nintendo_switch_online",
 "name": "Nintendo Switch Online",
 "category": "gaming",
 "website": "https://www.nintendo.com/us/online/",
 "domains": [
  "nintendo.com"
 ],
 "summary": "Cancel by turning off auto-renewal in your Nintendo Account (accounts.nintendo.com/portal) or in Nintendo eShop on the console, at least 48 hours before the membership expires. It stays active until the term ends, with no refund. Auto-renewal can't be turned back on once off.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Nintendo Switch Online and Nintendo Switch Online + Expansion Pack memberships, individual or family, bought from Nintendo with auto-renewal",
   "who": "The Nintendo Account that purchased the membership; for a family membership that is the purchaser, who need not be the family group admin",
   "method": "self_serve",
   "start_url": "https://accounts.nintendo.com/portal",
   "steps": [
    {
     "do": "Go to accounts.nintendo.com/portal and sign in to the Nintendo Account that bought the membership",
     "expect": "Nintendo Switch Online"
    },
    {
     "do": "Select Nintendo Switch Online",
     "expect": "Cancel Your Pass by Turning Off Auto-Renewal"
    },
    {
     "do": "In the Active Plan section, select Cancel Your Pass by Turning Off Auto-Renewal",
     "expect": "Confirm"
    },
    {
     "do": "Select Confirm to turn off automatic renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The membership stays active until the end of its term, then ends",
   "notice": "Turn off auto-renewal at least 48 hours before the membership is set to expire",
   "refund": "No refunds or credits for the time left on the membership",
   "fees": null,
   "source_ids": [
    "n1",
    "n2",
    "n7",
    "n8",
    "n12"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "The same memberships, cancelled in Nintendo eShop on a Nintendo Switch 2 or Nintendo Switch console",
   "who": "The Nintendo Account that purchased the membership, selected on the console",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Select Nintendo eShop on the HOME Menu, then select the account that bought the membership",
     "expect": null
    },
    {
     "do": "Select your icon in the upper-right corner to open Account Information",
     "expect": "Account Information"
    },
    {
     "do": "On Nintendo Switch 2, scroll down; on Nintendo Switch, highlight Nintendo Switch Online on the left",
     "expect": "Cancel Your Subscription by Turning Off Automatic Renewal"
    },
    {
     "do": "Select Cancel Your Subscription by Turning Off Automatic Renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The membership stays active until the end of its term, then ends",
   "notice": "Turn off auto-renewal at least 48 hours before the membership is set to expire",
   "refund": "No refunds or credits for the time left on the membership",
   "fees": null,
   "source_ids": [
    "n3",
    "n4",
    "n5",
    "n6",
    "n7",
    "n8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Drop the Expansion Pack: the base individual membership is $19.99 a year against $49.99 with the Expansion Pack (family: $34.99 against $79.99)",
   "evidence": "documented",
   "source_ids": [
    "n14",
    "n15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay for 12 months: an individual membership is $19.99 a year, against $3.99 every 30 days on the automatically renewing monthly membership",
   "evidence": "documented",
   "source_ids": [
    "n14",
    "n22"
   ]
  }
 ],
 "export": [
  {
   "data": "Game saves backed up to Save Data Cloud",
   "how": "On the HOME Menu, highlight the game, press the + or - Button, select Save Data Cloud, choose your user, then Download Save Data",
   "format": null,
   "limits": "A download replaces the save data on the console for that game, and the overwritten data can't be recovered",
   "source_ids": [
    "n16",
    "n17",
    "n18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current membership term",
  "data_kept": "Save Data Cloud backups can be regained if you start a new membership within 180 days; saves on the console itself stay usable",
  "you_lose": [
   "Save Data Cloud backup",
   "The other Nintendo Switch Online benefits, such as online play",
   "Service for everyone else in the family group, if yours was a family membership"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Once auto-renewal is turned off it can't be turned back on; buying or redeeming a new membership before expiry extends the term instead",
   "Use the Nintendo Account that bought the membership; on a family membership the family admin may not be the purchaser",
   "Download Save Data Cloud backups you want to keep before the membership ends",
   "A free trial rolls into an automatically renewing paid membership unless you turn off auto-renewal before the trial ends"
  ]
 },
 "sources": [
  {
   "id": "n1",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Visit accounts.nintendo.com/portal and sign in to the Nintendo Account that purchased the Nintendo Switch Online membership plan.",
   "supports": "where to start on the web, and which account"
  },
  {
   "id": "n2",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Select Cancel Your Pass by Turning Off Auto-Renewal in the \"Active Plan\" section. Select Confirm to turn off automatic renewal.",
   "supports": "the web cancel steps"
  },
  {
   "id": "n3",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Select Nintendo eShop on the HOME Menu. Select the account that purchased the Nintendo Switch Online membership plan.",
   "supports": "where to start on the console"
  },
  {
   "id": "n4",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Select the picture of your icon in the upper-right corner to access Account Information.",
   "supports": "the Account Information step"
  },
  {
   "id": "n5",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Scroll down and select Cancel Your Subscription by Turning Off Automatic Renewal.",
   "supports": "the Nintendo Switch 2 cancel step"
  },
  {
   "id": "n6",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Highlight Nintendo Switch Online on the left side of the screen. Select Cancel Your Subscription by Turning Off Automatic Renewal.",
   "supports": "the Nintendo Switch cancel step"
  },
  {
   "id": "n7",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "by turning off auto-renewal at least 48 hours before the membership is set to expire.",
   "supports": "the 48-hour notice"
  },
  {
   "id": "n8",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Your membership will remain active until the end of its term, and you will not receive any refunds or credits for the remaining time left on your subscription.",
   "supports": "when access ends, and no refund"
  },
  {
   "id": "n9",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Save Data Cloud backup will no longer be available. You can begin a new membership within 180 days to regain access to your save data cloud backups.",
   "supports": "what happens to cloud saves"
  },
  {
   "id": "n10",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "If you have purchased a family membership, the other members of your family group will also no longer be able to use the service when your membership ends.",
   "supports": "family members lose the service too"
  },
  {
   "id": "n11",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "Once auto-renewal is turned off, it cannot be turned on again.",
   "supports": "the agent tip that it can't be undone"
  },
  {
   "id": "n12",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41202/~/information-about-nintendo-switch-online-family-memberships",
   "title": "Information About Nintendo Switch Online Family Memberships",
   "publisher": "vendor",
   "quote": "The purchaser can be anyone in a family group; it does not have to be the account admin for the group.",
   "supports": "who holds a family membership"
  },
  {
   "id": "n13",
   "url": "https://ec.nintendo.com/US/en/membership",
   "title": "Nintendo Switch Online memberships",
   "publisher": "vendor",
   "quote": "The subscription term of your current membership will be extended automatically if you buy or redeem a new membership before the current one expires.",
   "supports": "how to keep going after turning auto-renewal off"
  },
  {
   "id": "n14",
   "url": "https://www.nintendo.com/us/online/",
   "title": "Nintendo Switch Online",
   "publisher": "vendor",
   "quote": "Individual membership (1 Nintendo account): $19.99 USD/year Family membership (Up to 8 Nintendo accounts): $34.99 USD/year",
   "supports": "base membership prices"
  },
  {
   "id": "n15",
   "url": "https://www.nintendo.com/us/online/",
   "title": "Nintendo Switch Online",
   "publisher": "vendor",
   "quote": "Individual membership (1 Nintendo account): $49.99 USD/year Family membership (Up to 8 Nintendo accounts): $79.99 USD/year",
   "supports": "Expansion Pack prices"
  },
  {
   "id": "n16",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41208/~/how-to-download-save-data-cloud-backups-on-nintendo-switch",
   "title": "How to Download Save Data Cloud Backups on Nintendo Switch",
   "publisher": "vendor",
   "quote": "Highlight the icon for the game or application from the HOME Menu. Press the + or - Button to open the software menu.",
   "supports": "how to download cloud saves (first steps)"
  },
  {
   "id": "n17",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41208/~/how-to-download-save-data-cloud-backups-on-nintendo-switch",
   "title": "How to Download Save Data Cloud Backups on Nintendo Switch",
   "publisher": "vendor",
   "quote": "Select Save Data Cloud, then select your user. Select Download Save Data.",
   "supports": "how to download cloud saves (last steps)"
  },
  {
   "id": "n18",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41208/~/how-to-download-save-data-cloud-backups-on-nintendo-switch",
   "title": "How to Download Save Data Cloud Backups on Nintendo Switch",
   "publisher": "vendor",
   "quote": "Save data downloaded from the backup will replace the existing save data on the console for that game.",
   "supports": "the export limit"
  },
  {
   "id": "n19",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "You can continue to use the save data that is saved to your console's memory.",
   "supports": "console saves are kept"
  },
  {
   "id": "n20",
   "url": "https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal",
   "title": "How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "You will lose the various benefits of Nintendo Switch Online if you allow your membership to expire.",
   "supports": "what you lose"
  },
  {
   "id": "n21",
   "url": "https://ec.nintendo.com/US/en/membership",
   "title": "Nintendo Switch Online memberships",
   "publisher": "vendor",
   "quote": "Unless you cancel by the end of the free trial, you will be enrolled in an automatically renewing membership (no Expansion Pack).",
   "supports": "a free trial rolls into a paid membership"
  },
  {
   "id": "n22",
   "url": "https://ec.nintendo.com/US/en/membership",
   "title": "Nintendo Switch Online memberships",
   "publisher": "vendor",
   "quote": "You will be charged $3.99 every 30 days, unless and until you cancel your membership by turning off automatic renewal",
   "supports": "the monthly renewal price, for the 12-month comparison"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How Nintendo confirms that auto-renewal is off (an email or an on-screen status) is not described on the cancel page",
   "The three-month price was not on the pages read",
   "Nintendo's article 'Can I Cancel My Nintendo Switch Online Membership?' couldn't be opened, so what it says isn't covered here"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added an agent tip: a free trial rolls into an automatically renewing paid membership unless cancelled before it ends",
    "Added the 12-month vs $3.99-every-30-days saving to pay_less (Nintendo's membership page shows the monthly price)",
    "Summary: 'Nintendo Account Home' isn't Nintendo's wording; now says your Nintendo Account at accounts.nintendo.com/portal",
    "Re-checked the web and console steps, the 48-hour rule, no refunds, auto-renewal can't be turned back on, family purchaser, Save Data Cloud and prices: all match"
   ]
  }
 },
 "delete_account": {
  "url": "https://accounts.nintendo.com/withdraw/confirm",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/nintendo_switch_online",
 "json": "https://stackcut.io/exits/nintendo_switch_online.json",
 "evidence": {
  "packet_revision": "3c2c034360fac8216b77ad30593775a8fe7cb2ffd2b1dd46b552cb494757538d",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "nintendo-switch-online--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "nintendo-switch-online--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}