{
 "id": "nextiva",
 "name": "Nextiva",
 "category": "communication",
 "website": "https://www.nextiva.com",
 "domains": [
  "nextiva.com"
 ],
 "summary": "Email service@nextiva.com or call Customer Care at 1-800-983-4289 at least 30 days before your service term ends; later notice renews it for another full term. Service is billed in advance per term and prepaid fees aren't refunded. Fees can include an early termination fee. Return rented devices within 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Email Customer Care",
   "applies_to": "Nextiva services billed by Nextiva under its Master Terms (small business and enterprise plans)",
   "who": "The business account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your current service term's end date: notice must reach Nextiva at least 30 days before it",
     "expect": null
    },
    {
     "do": "Email Nextiva's Customer Care Department at service@nextiva.com asking to terminate your services",
     "expect": null
    },
    {
     "do": "Within 30 days after the agreement ends, return all rented devices to Nextiva",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current service term, if notice arrives at least 30 days before it ends; with less notice the agreement renews and termination takes effect at the end of that renewal term",
   "notice": "At least 30 days before the end of the current service term; services otherwise renew for a term of the same length as the initial term",
   "refund": "Prepaid fees and other payments under the agreement are non-refundable and non-creditable",
   "fees": "Charges are billed in advance for each service term. Fees may include early termination fees (ETF) and porting fees. For rented devices you pay for damage Nextiva finds on receipt, replacement if a device is lost or stolen in transit, and shipping",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Call Customer Care",
   "applies_to": "Nextiva services billed by Nextiva under its Master Terms (small business and enterprise plans)",
   "who": "The business account holder",
   "method": "phone",
   "start_url": null,
   "steps": [
    {
     "do": "Call Nextiva's Customer Care Department at 1-800-983-4289 at least 30 days before your current service term ends, and ask to terminate your services",
     "expect": null
    },
    {
     "do": "Within 30 days after the agreement ends, return all rented devices to Nextiva",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current service term, if notice arrives at least 30 days before it ends; with less notice the agreement renews and termination takes effect at the end of that renewal term",
   "notice": "At least 30 days before the end of the current service term",
   "refund": "Prepaid fees and other payments under the agreement are non-refundable and non-creditable",
   "fees": "Fees may include early termination fees (ETF) and porting fees",
   "source_ids": [
    "s1",
    "s2",
    "s4",
    "s5",
    "s7",
    "s8",
    "s9",
    "s14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Annual Small Business pricing (the Core plan shows Save 35%) is for new small business customers with 1 to 100 employees who sign a paid 12-month or longer minimum term. That term renews for the same length unless you give 30 days' notice",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s2"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the service term in which your notice takes effect",
  "data_kept": null,
  "you_lose": [
   "Nextiva services once the term ends",
   "Rented devices, which must be returned within 30 days (you pay shipping, damage, and replacement if a device is lost in transit)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The pricing page says Cancel anytime, but the Terms require notice at least 30 days before the term ends; later notice renews the agreement for another full term",
   "Service is billed in advance for each term, and prepaid fees are non-refundable",
   "Fees can include an early termination fee and porting fees",
   "Return rented phones within 30 days after the agreement ends",
   "Cancellations go to Customer Care by email (service@nextiva.com) or phone (1-800-983-4289)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "contact our Customer Care Department, via email at service@Nextiva.com or by calling 1-800-983-4289 at least thirty (30) days prior to the expiration of the current service term.",
   "supports": "how to cancel, and the 30-day notice"
  },
  {
   "id": "s2",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "The Services will automatically renew for subsequent terms of the same length as the initial term",
   "supports": "auto-renewal"
  },
  {
   "id": "s3",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "providing Nextiva with notice as provided in Section 7.5 of this Agreement at least thirty (30) days before the end of the then-current service term.",
   "supports": "the notice needed to stop renewal"
  },
  {
   "id": "s4",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "If you provide notice of termination less than thirty (30) days prior to the end of your then-current term, your Agreement will renew as provided herein",
   "supports": "late notice renews the agreement"
  },
  {
   "id": "s5",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "the termination of your Services will be effective at the end of that renewal term.",
   "supports": "when late termination takes effect"
  },
  {
   "id": "s6",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "We will charge you in advance for each term of service",
   "supports": "billing in advance"
  },
  {
   "id": "s7",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "All prepaid fees being provided to you as described in any quote or order form and other payments by you under this Agreement are non-refundable and non-creditable",
   "supports": "no refunds"
  },
  {
   "id": "s8",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "Fees may also include activation fees, porting fees, early termination fees (\"ETF\"), reinstatement fees, and returned check fees.",
   "supports": "early termination and porting fees"
  },
  {
   "id": "s9",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "within thirty (30) days after the expiration of the Term of any Device Rental Agreement or termination of this Agreement, Customer will promptly return all Rented Devices",
   "supports": "returning rented devices"
  },
  {
   "id": "s10",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "Nextiva cancellation policies are outlined in the Cancellation Policy posted at our Web site",
   "supports": "a separate Cancellation Policy applies"
  },
  {
   "id": "s11",
   "url": "https://www.nextiva.com/nextiva-pricing",
   "title": "Nextiva pricing",
   "publisher": "vendor",
   "quote": "Cancel anytime",
   "supports": "the pricing page's cancel claim"
  },
  {
   "id": "s12",
   "url": "https://www.nextiva.com/nextiva-pricing",
   "title": "Nextiva pricing",
   "publisher": "vendor",
   "quote": "Eligibility for annual Small Business pricing: new small business customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.",
   "supports": "who gets annual pricing"
  },
  {
   "id": "s13",
   "url": "https://www.nextiva.com/nextiva-pricing",
   "title": "Nextiva pricing",
   "publisher": "vendor",
   "quote": "Save 35%",
   "supports": "the annual saving shown for Core"
  },
  {
   "id": "s14",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "All cancellation requests must be submitted in the form of an email ticket to service@nextiva.com or by calling our Customer Care Department",
   "supports": "cancellation goes to Customer Care by email ticket or phone"
  },
  {
   "id": "s15",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "Customer will be responsible for (i) any damage to the Rented Devices as assessed by Nextiva upon receipt",
   "supports": "charges for damaged rented devices"
  },
  {
   "id": "s16",
   "url": "https://www.nextiva.com/legal.html?doc=01",
   "title": "Nextiva Master Terms & Conditions",
   "publisher": "vendor",
   "quote": "the replacement cost of such Rented Devices if it is lost, misplaced, not delivered or stolen during transit, and (iii) shipping/handling costs.",
   "supports": "charges for lost devices and shipping"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Nextiva's separate Cancellation Policy (nextiva.com/legal.html?doc=10), which the Master Terms point to for early termination fees and device charges, isn't confirmed in this guide; it may add rules on refunds, fees or notice",
   "Early termination fee amounts aren't stated in the Master Terms",
   "How to port numbers away from Nextiva, and what happens to call recordings, voicemail and other account data after cancelling, aren't covered in Nextiva's Master Terms",
   "Nextiva's Terms describe cancelling only through Customer Care by email or phone; no online cancellation or confirmation step is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked both routes against Nextiva's Master Terms: the Customer Care email and phone, the 30-day notice, renewal on late notice, billing in advance and non-refundable prepaid fees are confirmed",
    "Added the Terms' rule that cancellation requests go to Customer Care as an email ticket or by phone (s14)",
    "Device charges: the Terms cover damage, loss or theft in transit and shipping, not unreturned devices as stated before (s15, s16)",
    "The pricing page's 'Cancel anytime' is a general line under all plans; the tip about the Terms' 30-day notice stands",
    "Still not re-checked: the separate Cancellation Policy the Terms point to, which holds early termination fee details"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/nextiva",
 "json": "https://stackcut.io/exits/nextiva.json",
 "evidence": {
  "packet_revision": "a79ccf874854b2c38fa719227e0e75246b131ed06d63408345d157d29be51e4f",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "nextiva--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "nextiva--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}