{
 "id": "network_solutions",
 "name": "Network Solutions",
 "category": "developer_tools",
 "website": "https://www.networksolutions.com",
 "domains": [
  "networksolutions.com"
 ],
 "summary": "Turn off auto-renew in the account's Renewal Center (tick the product, Disable Auto-Renew, Continue, turn off auto-renew) for each product. Domains set to auto-renew are renewed 60 days before they expire. Refunds are case-by-case: within 3 days of a new purchase or 30 days after an automatic renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Turn off auto-renew",
   "applies_to": "Each Network Solutions product in your account (domains, hosting and other services), billed by Network Solutions",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://www.networksolutions.com/my-account/login",
   "steps": [
    {
     "do": "Sign in and click the Renewal Center tab in the left-hand menu",
     "expect": null
    },
    {
     "do": "Tick the box before the product's name, then click Disable Auto-Renew at the top of the page, under the search box",
     "expect": "Continue or Chat with an expert"
    },
    {
     "do": "Click Continue",
     "expect": "the turn off auto-renew button"
    },
    {
     "do": "Click turn off auto-renew, and repeat for every product you don't want renewed",
     "expect": null
    }
   ],
   "confirm_by": "The Renewal Center shows no renewal date for a product whose auto-renewal is off",
   "effective": "The product isn't renewed and lapses when it expires, unless you renew it manually",
   "notice": "Domains with auto-renew on are renewed 60 days before their expiration date, so turn it off before then",
   "refund": "General no-refund policy. Support may consider a refund if you contact them within 3 days of a new purchase (the product is then deleted) or within 30 days of an automatic renewal (the renewal term is rolled back). Issued SSL certificates and premium domains are never refunded",
   "fees": null,
   "source_ids": [
    "ns1",
    "ns2",
    "ns3",
    "ns4",
    "ns5",
    "ns6",
    "ns7",
    "ns8",
    "ns9",
    "ns10",
    "ns12",
    "ns14",
    "ns15",
    "ns30"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Ask support for a refund",
   "applies_to": "A product bought in the last 3 days, or an automatic renewal processed in the last 30 days",
   "who": "The account holder",
   "method": "phone",
   "start_url": "https://www.networksolutions.com/contact-us",
   "steps": [
    {
     "do": "Contact Network Solutions support: chat or call 1-800-361-5712, or sign in to open a help ticket",
     "expect": null
    },
    {
     "do": "Ask for a refund within 3 days of buying a new product, or within 30 days of an automatic renewal being processed",
     "expect": "a case-by-case review"
    }
   ],
   "confirm_by": null,
   "effective": "A refunded new product is deleted from your account; a refunded renewal rolls the term back to its previous status",
   "notice": null,
   "refund": "Case-by-case under a general no-refund policy; issued SSL certificates and premium domains are never refunded",
   "fees": null,
   "source_ids": [
    "ns9",
    "ns10",
    "ns11",
    "ns12",
    "ns13",
    "ns14",
    "ns15",
    "ns16",
    "ns28"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Domains: let them lapse or transfer out",
   "applies_to": "Domains registered with Network Solutions",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://www.networksolutions.com/my-account/login",
   "steps": [
    {
     "do": "To let a domain lapse, turn off its auto-renew in the Renewal Center as above, well before the 60-day automatic renewal point",
     "expect": null
    },
    {
     "do": "To move it to another registrar instead, open the domain's details page and click the Security tab",
     "expect": "the Domain Lock switch"
    },
    {
     "do": "Toggle off the Domain Lock switch, then click Request Auth Code",
     "expect": "the Request Authorization Code pop-up"
    },
    {
     "do": "Choose the reason for the transfer and click Continue",
     "expect": null
    },
    {
     "do": "Use the code to start the transfer at your new registrar",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "When a domain expires, its website becomes inaccessible and its email addresses stop working; it can be bought by someone else as early as 30 days after expiration",
   "notice": "Auto-renew renews a domain 60 days before it expires; a domain can't be transferred within 60 days of its initial purchase",
   "refund": "Premium domains are never refunded; other refunds are case-by-case",
   "fees": "Recovering an expired domain in its redemption period costs a significant Redemption fee on top of the renewal cost",
   "source_ids": [
    "ns8",
    "ns17",
    "ns18",
    "ns19",
    "ns20",
    "ns21",
    "ns22",
    "ns23",
    "ns24",
    "ns15",
    "ns29"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Website files on Network Solutions hosting",
   "how": "In the hosting control panel, open SFTP & Content Publishing, then SFTP Account Manager for the server address and login; connect with an SFTP client such as FileZilla and download the directory that holds the website files",
   "format": null,
   "limits": null,
   "source_ids": [
    "ns25",
    "ns26"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The product's expiration date, when auto-renew is off",
  "data_kept": null,
  "you_lose": [
   "The website and email addresses on a domain once it expires",
   "The domain itself: it may be bought by someone else as early as 30 days after it expires"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Disable Auto-Renew, a prompt offers Continue or Chat with an expert before the final turn off auto-renew button",
  "tips": [
   "Domains on auto-renew are renewed 60 days before they expire: turn auto-renew off earlier than that",
   "Check each product's renewal date in the Renewal Center: it's usually different from the expiration date, and auto-renew must be off before it",
   "Each product renews on its own: turn off auto-renew for every product you don't want",
   "With auto-renew off, you must renew manually before expiry to keep a product",
   "Refunds are case-by-case and only within 3 days of a new purchase or 30 days of an automatic renewal; issued SSL certificates and premium domains are never refunded",
   "A domain can't be transferred within 60 days of its initial purchase"
  ]
 },
 "sources": [
  {
   "id": "ns1",
   "url": "https://www.networksolutions.com/help/article/managing-auto-renew",
   "title": "Manage auto-renew with Network Solutions",
   "publisher": "vendor",
   "quote": "From the left-hand menu, click the Renewal Center tab.",
   "supports": "where the Renewal Center is"
  },
  {
   "id": "ns2",
   "url": "https://www.networksolutions.com/help/article/managing-auto-renew",
   "title": "Manage auto-renew with Network Solutions",
   "publisher": "vendor",
   "quote": "You can click on the box before your product's name then click the Disable Auto-Renew button at the top of the page under the search box.",
   "supports": "selecting the product and Disable Auto-Renew"
  },
  {
   "id": "ns3",
   "url": "https://www.networksolutions.com/help/article/managing-auto-renew",
   "title": "Manage auto-renew with Network Solutions",
   "publisher": "vendor",
   "quote": "Continue if you wish to turn off auto-renewal",
   "supports": "the Continue choice"
  },
  {
   "id": "ns4",
   "url": "https://www.networksolutions.com/help/article/managing-auto-renew",
   "title": "Manage auto-renew with Network Solutions",
   "publisher": "vendor",
   "quote": "Chat with an expert for further assistance with your product before making a decision",
   "supports": "the retention prompt"
  },
  {
   "id": "ns5",
   "url": "https://www.networksolutions.com/help/article/managing-auto-renew",
   "title": "Manage auto-renew with Network Solutions",
   "publisher": "vendor",
   "quote": "Then, click the turn off auto-renew button.",
   "supports": "the final step"
  },
  {
   "id": "ns6",
   "url": "https://www.networksolutions.com/help/article/managing-auto-renew",
   "title": "Manage auto-renew with Network Solutions",
   "publisher": "vendor",
   "quote": "If you disable auto-renew, you will be responsible for manually renewing your product before it expires.",
   "supports": "what auto-renew off means"
  },
  {
   "id": "ns7",
   "url": "https://www.networksolutions.com/help/article/make-payment-to-renew",
   "title": "Network Solutions Renewal Center guide",
   "publisher": "vendor",
   "quote": "No renewal date will show if the auto-renewal of the product is off.",
   "supports": "how to confirm auto-renew is off"
  },
  {
   "id": "ns8",
   "url": "https://www.networksolutions.com/help/article/check-domain-name-expiration",
   "title": "How to check your domain expiration date",
   "publisher": "vendor",
   "quote": "If your domain already has the auto-renew feature turned on, we will automatically renew your domain 60 days before the expiration date.",
   "supports": "domains renew 60 days early"
  },
  {
   "id": "ns9",
   "url": "https://www.networksolutions.com/help/article/refund-policy",
   "title": "Refund policy at Network Solutions",
   "publisher": "vendor",
   "quote": "At Network Solutions, we maintain a general no-refund policy.",
   "supports": "general no-refund policy"
  },
  {
   "id": "ns10",
   "url": "https://www.networksolutions.com/help/article/refund-policy",
   "title": "Refund policy at Network Solutions",
   "publisher": "vendor",
   "quote": "If you contact us within three days of acquiring a new product, we may consider a refund.",
   "supports": "the 3-day new-purchase window"
  },
  {
   "id": "ns11",
   "url": "https://www.networksolutions.com/help/article/refund-policy",
   "title": "Refund policy at Network Solutions",
   "publisher": "vendor",
   "quote": "Please note that when a refund is issued for a new product, the product must be deleted from your account.",
   "supports": "a refunded product is deleted"
  },
  {
   "id": "ns12",
   "url": "https://www.networksolutions.com/help/article/refund-policy",
   "title": "Refund policy at Network Solutions",
   "publisher": "vendor",
   "quote": "If you reach out to us within 30 days of an automatic renewal order being processed, we may process a refund.",
   "supports": "the 30-day renewal window"
  },
  {
   "id": "ns13",
   "url": "https://www.networksolutions.com/help/article/refund-policy",
   "title": "Refund policy at Network Solutions",
   "publisher": "vendor",
   "quote": "In such cases, the renewal term will be rolled back to the previous status.",
   "supports": "a refunded renewal is rolled back"
  },
  {
   "id": "ns14",
   "url": "https://www.networksolutions.com/help/article/refund-policy",
   "title": "Refund policy at Network Solutions",
   "publisher": "vendor",
   "quote": "Refunds are not available once a certificate has already been issued.",
   "supports": "SSL certificates aren't refunded"
  },
  {
   "id": "ns15",
   "url": "https://www.networksolutions.com/help/article/refund-policy",
   "title": "Refund policy at Network Solutions",
   "publisher": "vendor",
   "quote": "Premium domain purchases are not refundable under any circumstances.",
   "supports": "premium domains aren't refunded"
  },
  {
   "id": "ns16",
   "url": "https://www.networksolutions.com/contact-us",
   "title": "Contact Network Solutions",
   "publisher": "vendor",
   "quote": "1-800-361-5712",
   "supports": "the support phone number"
  },
  {
   "id": "ns17",
   "url": "https://www.networksolutions.com/help/article/transfer-out-of-network-solutions",
   "title": "How to transfer out your domain from Network Solutions",
   "publisher": "vendor",
   "quote": "Click the Security tab.",
   "supports": "where Domain Lock is"
  },
  {
   "id": "ns18",
   "url": "https://www.networksolutions.com/help/article/transfer-out-of-network-solutions",
   "title": "How to transfer out your domain from Network Solutions",
   "publisher": "vendor",
   "quote": "Toggle off the Domain Lock switch.",
   "supports": "unlocking the domain"
  },
  {
   "id": "ns19",
   "url": "https://www.networksolutions.com/help/article/transfer-out-of-network-solutions",
   "title": "How to transfer out your domain from Network Solutions",
   "publisher": "vendor",
   "quote": "Click the Request Auth Code button, and the Request Authorization Code pop-up will appear.",
   "supports": "getting the auth code"
  },
  {
   "id": "ns20",
   "url": "https://www.networksolutions.com/help/article/transfer-out-of-network-solutions",
   "title": "How to transfer out your domain from Network Solutions",
   "publisher": "vendor",
   "quote": "a domain name cannot be transferred within 60 days of initial purchase.",
   "supports": "the 60-day transfer lock"
  },
  {
   "id": "ns21",
   "url": "https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain",
   "title": "What happens when my domain expires and how do I renew it?",
   "publisher": "vendor",
   "quote": "Your website will become inaccessible.",
   "supports": "effect of an expired domain on the site"
  },
  {
   "id": "ns22",
   "url": "https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain",
   "title": "What happens when my domain expires and how do I renew it?",
   "publisher": "vendor",
   "quote": "Any email addresses associated with your domain will stop working.",
   "supports": "effect of an expired domain on email"
  },
  {
   "id": "ns23",
   "url": "https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain",
   "title": "What happens when my domain expires and how do I renew it?",
   "publisher": "vendor",
   "quote": "As early as 30 days after expiration, your domain may be purchased by a third party.",
   "supports": "losing the domain after expiry"
  },
  {
   "id": "ns24",
   "url": "https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain",
   "title": "What happens when my domain expires and how do I renew it?",
   "publisher": "vendor",
   "quote": "you will have to pay a significant Redemption fee in addition to the standard renewal cost.",
   "supports": "the redemption fee"
  },
  {
   "id": "ns25",
   "url": "https://www.networksolutions.com/help/article/how-to-download-my-website-files",
   "title": "How to download website files via SFTP",
   "publisher": "vendor",
   "quote": "In the hosting control panel, go to SFTP & Content Publishing section, then click SFTP Account Manager.",
   "supports": "where the SFTP login is"
  },
  {
   "id": "ns26",
   "url": "https://www.networksolutions.com/help/article/how-to-download-my-website-files",
   "title": "How to download website files via SFTP",
   "publisher": "vendor",
   "quote": "Hover your cursor over the directory containing the website files to initiate the download process. Click Download after that.",
   "supports": "downloading the files"
  },
  {
   "id": "ns28",
   "url": "https://www.networksolutions.com/contact-us",
   "title": "Contact Network Solutions",
   "publisher": "vendor",
   "quote": "Log in to open a help ticket",
   "supports": "help tickets need a sign-in"
  },
  {
   "id": "ns29",
   "url": "https://www.networksolutions.com/help/article/transfer-out-of-network-solutions",
   "title": "How to transfer out your domain from Network Solutions",
   "publisher": "vendor",
   "quote": "Choose the reason for the transfer, then click the Continue button.",
   "supports": "the transfer-reason step"
  },
  {
   "id": "ns30",
   "url": "https://www.networksolutions.com/help/article/make-payment-to-renew",
   "title": "Make a payment to renew",
   "publisher": "vendor",
   "quote": "See the renewal date of your products, which is usually different from their expiration date.",
   "supports": "renewal dates differ from expiration dates"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Contract terms on renewal notice, termination fees and data retention aren't confirmed; they would be in Network Solutions' Service Agreement (networksolutions.com/legal)",
   "Cancelling a product outright or closing the account isn't documented in Network Solutions' help center, which covers the Renewal Center's auto-renew switch and support-handled refunds",
   "How long data is kept after a product ends, how support confirms a refund, and whether hosting backups can be downloaded aren't stated in Network Solutions' help pages",
   "No downgrade or pause option is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked all three routes, export and after_cancel against Network Solutions' help articles and contact page; route facts confirmed",
    "Domain transfer: added the step to choose a transfer reason and click Continue",
    "Added that a product's renewal date is usually different from its expiration date",
    "Rewrote the 'not confirmed' notes for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/network_solutions",
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  "freshness": {
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    "route_id": "network-solutions--direct-web--r1",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}