{
 "id": "netflix",
 "name": "Netflix",
 "category": "streaming_video",
 "website": "https://www.netflix.com",
 "domains": [
  "netflix.com"
 ],
 "summary": "Cancel on Netflix's Manage your membership page and keep watching until the billing period ends; there are no refunds for partial periods. If a payment partner bills you, cancel with them instead. Signing out or deleting the app does not cancel.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Memberships billed by Netflix",
   "who": "The account holder (sign in if asked)",
   "method": "self_serve",
   "start_url": "https://www.netflix.com/cancelplan",
   "steps": [
    {
     "do": "Open the Manage your membership page and sign in if asked",
     "expect": "Cancel"
    },
    {
     "do": "Choose Cancel",
     "expect": "Finish Cancellation"
    },
    {
     "do": "Choose Finish Cancellation",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email goes to the email address on the account",
   "effective": "You can keep watching until the end of the billing period you paid for; no further charges unless you restart",
   "notice": null,
   "refund": "No refunds or credits for partially used subscription periods",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s9",
    "s11"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Memberships billed by a payment partner or other third party instead of Netflix (there is no cancel option in your Netflix account)",
   "who": "The account holder with that partner",
   "method": "platform_settings",
   "start_url": "https://www.netflix.com/account",
   "steps": [
    {
     "do": "Open the Netflix Account page and look under Membership",
     "expect": "a link or instructions for your payment partner"
    },
    {
     "do": "Follow that link, or contact the partner that bills you, and cancel there",
     "expect": null
    }
   ],
   "confirm_by": "The partner's own confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s4",
    "s8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "ad_supported_plan",
   "what": "Switch to Standard with ads: $8.99 a month in the US, against $19.99 for Standard; it has ads and most, not all, movies and shows. Change it on the Change Plan page in a browser; a cheaper plan starts on your next billing date. Partner-billed accounts may not be able to change plan",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  }
 ],
 "export": [
  {
   "data": "A copy of the personal information Netflix holds about you",
   "how": "Go to netflix.com/account/getmyinfo and follow the instructions",
   "format": null,
   "limits": "It can take up to 30 days after Netflix verifies your request",
   "source_ids": [
    "s17",
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period",
  "data_kept": "Viewing activity, recommendations, ratings, account details, gameplay history and game saves are kept for 24 months after the account closes, in case you restart",
  "you_lose": [
   "Streaming and downloads once the billing period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Signing out or deleting the Netflix app does not cancel the membership"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "Go to the Manage your membership page. You may need to sign in first if you haven't already.",
   "supports": "where to start, and that sign-in may be needed"
  },
  {
   "id": "s2",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "Under Cancel, tap or click Finish Cancellation.",
   "supports": "the final step"
  },
  {
   "id": "s3",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "A confirmation email will be sent to the email on the account.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s4",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "If you don't see the cancellation option in your account, you'll need to cancel the account with your payment partner.",
   "supports": "the partner-billing route"
  },
  {
   "id": "s5",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "If you cancel with time left in your billing period, you can use Netflix until the end of the billing period.",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "We keep your Viewing Activity for 24 months after your account closes",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "s7",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "Signing out of your account or deleting the Netflix app doesn't cancel your account.",
   "supports": "the agent tip"
  },
  {
   "id": "s8",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "you'll need to cancel the account with your payment partner. Go to your Account page and look under the Membership section",
   "supports": "the partner route's first step"
  },
  {
   "id": "s9",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "You won't be charged again unless you restart your account.",
   "supports": "no further charges after cancelling"
  },
  {
   "id": "s10",
   "url": "https://help.netflix.com/en/node/407",
   "title": "How to cancel Netflix",
   "publisher": "vendor",
   "quote": "Also available for 24 months are: Your recommendations Ratings Account details Gameplay history Game saves",
   "supports": "what else is kept after the account closes"
  },
  {
   "id": "s11",
   "url": "https://help.netflix.com/legal/termsofuse",
   "title": "Netflix Terms of Use",
   "publisher": "vendor",
   "quote": "Payments are nonrefundable and there are no refunds or credits for partially used subscription periods.",
   "supports": "the refund policy"
  },
  {
   "id": "s12",
   "url": "https://help.netflix.com/en/node/24926",
   "title": "Plans and Pricing",
   "publisher": "vendor",
   "quote": "Standard with ads: $8.99 / month Standard: $19.99 / month",
   "supports": "US prices of the ad-supported and Standard plans"
  },
  {
   "id": "s13",
   "url": "https://help.netflix.com/en/node/24926",
   "title": "Plans and Pricing",
   "publisher": "vendor",
   "quote": "Ad-supported, all games and most movies and TV shows are available.",
   "supports": "what Standard with ads includes"
  },
  {
   "id": "s14",
   "url": "https://help.netflix.com/en/node/22",
   "title": "How to change your plan",
   "publisher": "vendor",
   "quote": "Go to the Change Plan page in a browser.",
   "supports": "where to change plan"
  },
  {
   "id": "s15",
   "url": "https://help.netflix.com/en/node/22",
   "title": "How to change your plan",
   "publisher": "vendor",
   "quote": "Changing to a lower-priced plan takes effect on your next billing date. You can continue to use the features of the higher-priced plan until then.",
   "supports": "downgrade timing"
  },
  {
   "id": "s16",
   "url": "https://help.netflix.com/en/node/22",
   "title": "How to change your plan",
   "publisher": "vendor",
   "quote": "If you pay for Netflix through a partner or get Netflix as part of a package you may not have the option to change your plan.",
   "supports": "partner-billed accounts may not be able to change plan"
  },
  {
   "id": "s17",
   "url": "https://help.netflix.com/en/node/100624",
   "title": "What personal information Netflix holds about you and how to request a copy",
   "publisher": "vendor",
   "quote": "Go to https://www.netflix.com/account/getmyinfo and follow the instructions.",
   "supports": "how to request a copy of your data"
  },
  {
   "id": "s18",
   "url": "https://help.netflix.com/en/node/100624",
   "title": "What personal information Netflix holds about you and how to request a copy",
   "publisher": "vendor",
   "quote": "It may take up to 30 days from the date we verify your request to produce the requested information.",
   "supports": "how long the data copy takes"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "For partner-billed memberships, when access ends and any refund depend on the partner and are not stated on Netflix's pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Direct route: refund now says no refunds or credits for partial periods (Terms of Use, s11); no-further-charges quote added (s9)",
    "Partner route: applies_to no longer names app stores or TV/phone providers, which Netflix's pages don't; Account-page step now quoted (s8)",
    "Added pay_less: Standard with ads at $8.99 a month vs $19.99 Standard, downgrade from next billing date (s12-s16)",
    "Added export: request a copy of your data at netflix.com/account/getmyinfo, up to 30 days (s17, s18)",
    "after_cancel.data_kept adds gameplay history and now quotes the full list (s10)",
    "Summary mentions no refunds for partial periods"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.netflix.com/account/security",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/netflix",
 "json": "https://stackcut.io/exits/netflix.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Netflixの解約方法",
   "page": "https://stackcut.io/ja/cancel/netflix",
   "checked_on": "2026-10-05"
  },
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   "language": "de",
   "market": "DE",
   "title": "Netflix kündigen",
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   "title": "Netflix opzeggen",
   "page": "https://stackcut.io/nl/cancel/netflix",
   "checked_on": "2026-10-05"
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 ],
 "evidence": {
  "packet_revision": "6e70922b579cab2737a323437bd4aea2ed5ba4e930faa8f3946ac6a62795585c",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "netflix--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "netflix--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}