{
 "id": "namecheap",
 "name": "Namecheap",
 "category": "developer_tools",
 "website": "https://www.namecheap.com",
 "domains": [
  "namecheap.com"
 ],
 "summary": "Untick Auto-renews under Hosting List, Manage, and let the package expire; Cancel service ends it at once and erases the data. Refunds (30 days, first-time hosting) need a Live Chat or email request after cancelling. Gotcha: the domain renews separately, and a free domain's price is deducted from refunds.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Hosting: turn off auto-renew",
   "applies_to": "Shared, Reseller and VPS hosting packages billed by Namecheap, when you can wait for the paid term to end",
   "who": "The Namecheap account holder (signed in)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your Namecheap account and open Hosting List in the left-hand menu",
     "expect": null
    },
    {
     "do": "Click Manage next to the hosting service associated with your domain name",
     "expect": null
    },
    {
     "do": "Remove the checkmark from Auto-renews every month/year",
     "expect": null
    }
   ],
   "confirm_by": "The Auto-renews every month/year option is no longer ticked",
   "effective": "The package runs until its billing date; unpaid, it is then suspended and cancelled 7 days later (23 days later for Reseller packages)",
   "notice": "Hosting renewals are invoiced 7 days before the billing date",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Hosting: cancel now (and refund)",
   "applies_to": "Active, grace or expired Shared, Reseller and VPS hosting packages, including a first purchase still inside the 30-day money-back window",
   "who": "The Namecheap account holder (signed in)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Hosting List and click Manage next to the hosting service. If the package shows Grace or Expired, instead open Domain List, select All Products in the upper right corner, and click the drop-down arrow next to the Renew button",
     "expect": null
    },
    {
     "do": "Click Cancel service next to the package (for Grace or Expired packages, choose Cancel Service from that drop-down)",
     "expect": "the terms and conditions of the package cancellation"
    },
    {
     "do": "Review and acknowledge the terms, then click Yes, cancel hosting",
     "expect": null
    },
    {
     "do": "For a refund, after cancelling, contact the Billing/Sales team via Live Chat or billing@namecheap.com",
     "expect": null
    }
   ],
   "confirm_by": "An email confirmation once the package cancellation is completed",
   "effective": "The package is cancelled at once and all its data is erased immediately",
   "notice": null,
   "refund": "First-time Shared, Reseller and VPS accounts are eligible for a full refund within 30 days of purchase; a renewal may be refunded if you cancel within 48 hours after it; first-time Dedicated purchases within 1 week of delivery, excluding licenses. Third-party licenses such as cPanel or Softaculous are non-refundable. If the plan included a free domain, the domain's standard price is deducted from the refund; if the refund is smaller, pay the difference or forfeit the domain",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s42"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Dedicated servers",
   "applies_to": "Dedicated server subscriptions",
   "who": "The Namecheap account holder",
   "method": "chat",
   "start_url": "https://www.namecheap.com/support/live-chat/hosting.aspx",
   "steps": [
    {
     "do": "Contact the Billing/Sales department via Live Chat or billing@namecheap.com and ask to cancel the server, giving the reason, your Namecheap username and your Support PIN",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "After the dedicated server is cancelled, all data is deleted from the server",
   "notice": null,
   "refund": "First-time Dedicated purchases are refundable (excluding license prices) within 1 week of the delivery date",
   "fees": null,
   "source_ids": [
    "s19",
    "s14",
    "s20"
   ]
  },
  {
   "channel": "direct_web",
   "label": "EasyWP (managed WordPress)",
   "applies_to": "EasyWP subscriptions",
   "who": "The Namecheap account holder (signed in)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your Namecheap account and open the Apps menu, then the Subscriptions tab",
     "expect": null
    },
    {
     "do": "Find the EasyWP subscription and switch the toggle OFF",
     "expect": null
    },
    {
     "do": "To cancel immediately instead, or to ask for a refund, contact Namecheap Support",
     "expect": null
    }
   ],
   "confirm_by": "The EasyWP subscription's toggle is OFF and turns grey",
   "effective": "With the toggle off, the subscription isn't renewed and is cancelled automatically after the current billing period. An immediate cancellation removes the website and all its content at once, permanently",
   "notice": null,
   "refund": "Contact Support to cancel within 30 days of the subscription's creation, or within 24 hours after a renewal, to get a refund",
   "fees": null,
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s43"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Domains and Private Email",
   "applies_to": "Domain registrations (including a domain bought with a hosting plan), Domain Privacy and Private Email subscriptions",
   "who": "The Namecheap account holder (signed in)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In Domain List, open the domain and switch off the Auto-Renew toggles for the domain and for Domain Privacy",
     "expect": null
    },
    {
     "do": "In the Private Email section, find the subscription for the domain and turn off its Auto-Renew option",
     "expect": null
    },
    {
     "do": "Let the domain expire: registrations are final and can't be cancelled",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The domain stays registered until it expires; the hosting cancellation does not end it",
   "notice": "With auto-renew on, Namecheap tries to renew a domain 30 days before it expires, then every 24 hours until it succeeds or the domain expires",
   "refund": "Domain registrations and renewals are final; a new registration may be refunded for a valid reason if you contact Namecheap within 5 days (120 hours), but not for premium domains. Private Email purchases or renewals: contact Support within 7 days after the charge",
   "fees": null,
   "source_ids": [
    "s11",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31",
    "s32",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a cheaper hosting plan by contacting the Billing/Sales team via Live Chat or billing@namecheap.com. Plan changes are prorated: you get a refund or an invoice for the difference",
   "evidence": "documented",
   "source_ids": [
    "s34",
    "s35"
   ]
  }
 ],
 "export": [
  {
   "data": "A full cPanel backup: all account files, databases, email accounts and settings",
   "how": "In cPanel, open the Files section, then Backup. Click Download a Full Website Backup, then Generate Backup; when a green checkmark appears next to the backup, download it",
   "format": null,
   "limits": "By default the backup is saved into your hosting account's home directory; you can change the Backup Destination. Back up before the package is suspended and cancelled",
   "source_ids": [
    "s4",
    "s36",
    "s37",
    "s38",
    "s39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The billing date when auto-renew is off (the package is then suspended and cancelled); immediately when you use Cancel service",
  "data_kept": "Cancel service erases the data immediately. For Shared and Reseller hosting, Namecheap checks whether a backup is still available if you ask to reactivate; a cancelled Dedicated server's data is deleted from the server",
  "you_lose": [
   "Websites for add-on domains and subdomains, and email accounts hosted in the cPanel account, which are suspended and then terminated with the main hosting service",
   "An EasyWP website and all its content, on immediate cancellation"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling the hosting does NOT cancel the domain: turn off the domain's auto-renew separately",
   "Refunds aren't automatic: cancel the hosting package first, then ask Billing/Sales via Live Chat or billing@namecheap.com",
   "Private Email and Domain Privacy have their own auto-renew settings",
   "Plan and billing-cycle changes go through the Billing/Sales team, not a self-serve menu"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "If you don't need your hosting package any more and wish to cancel it, just make sure it has the auto-renew option disabled and let the package expire.",
   "supports": "turning off auto-renew is the standard way to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "Click on the Manage option next to the hosting service associated with your domain name",
   "supports": "the Manage step"
  },
  {
   "id": "s3",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "Disable the \"Auto-renews every month/year\" option by removing the corresponding checkmark.",
   "supports": "the auto-renew checkbox"
  },
  {
   "id": "s4",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "please make sure you back up all the necessary data before your hosting account gets suspended and cancelled",
   "supports": "back up before cancelling"
  },
  {
   "id": "s5",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10567/21/hosting-packages-life-cycle/",
   "title": "Hosting packages life cycle",
   "publisher": "vendor",
   "quote": "your hosting account will be suspended and cancelled 7 days later (for Shared packages, VPS and Dedicated server) and 23 days later (for Reseller packages).",
   "supports": "when an unpaid package is cancelled"
  },
  {
   "id": "s6",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10567/21/hosting-packages-life-cycle/",
   "title": "Hosting packages life cycle",
   "publisher": "vendor",
   "quote": "Hosting accounts are invoiced 7 days prior to the billing date.",
   "supports": "when renewals are invoiced"
  },
  {
   "id": "s7",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "Alternatively, if you wish to have your hosting package canceled at once and all the data erased immediately, you may submit a cancellation request",
   "supports": "Cancel service ends it at once and erases the data"
  },
  {
   "id": "s8",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "Click on the Cancel service button near the package in question if you have an active subscription",
   "supports": "the Cancel service button"
  },
  {
   "id": "s9",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "Review the terms and conditions of the package cancellation, acknowledge them and click on the Yes, cancel hosting button",
   "supports": "the final step"
  },
  {
   "id": "s10",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "You will receive an email confirmation once your package cancellation is completed.",
   "supports": "how to confirm"
  },
  {
   "id": "s11",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "Canceling the hosting account does NOT cancel your related domain name registration",
   "supports": "the domain stays registered"
  },
  {
   "id": "s12",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "choose the Domain List menu in the bar on your left, select All Products in the upper right corner",
   "supports": "the path for Grace or Expired packages"
  },
  {
   "id": "s13",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "Please keep in mind that only first-time hosting accounts are eligible for our 30 Day Money Back Guarantee.",
   "supports": "first-time accounts only"
  },
  {
   "id": "s14",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "First-time Dedicated purchases are refundable (excluding license prices) within 1 week of the delivery date.",
   "supports": "the Dedicated refund window"
  },
  {
   "id": "s15",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "Please note that renewals of hosting services may be refundable in case you cancel your hosting package within 48 hours after renewal.",
   "supports": "the 48-hour renewal refund"
  },
  {
   "id": "s16",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "It is required to cancel the hosting account and reach out to our Billing/Sales team via Live Chat or billing@namecheap.com email address.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s17",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "Additional third-party software licenses (like cPanel or Softaculous) are non-refundable.",
   "supports": "licenses aren't refunded"
  },
  {
   "id": "s18",
   "url": "https://www.namecheap.com/legal/general/refund-policy/",
   "title": "Namecheap Refund Policy",
   "publisher": "vendor",
   "quote": "If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price",
   "supports": "a free domain's standard price is deducted from the refund (pay the difference or forfeit the domain if the refund is smaller)"
  },
  {
   "id": "s19",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "To cancel a dedicated server subscription, contact our Billing/Sales department via Live Chat or billing@namecheap.com providing the following details",
   "supports": "how Dedicated servers are cancelled (reason, username, Support PIN)"
  },
  {
   "id": "s20",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/9197/21/how-can-i-reactivate-my-canceled-hosting-package/",
   "title": "How can I reactivate my canceled hosting package?",
   "publisher": "vendor",
   "quote": "After your dedicated server is canceled, all data is deleted from the server.",
   "supports": "Dedicated data deletion"
  },
  {
   "id": "s21",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/",
   "title": "How to cancel an EasyWP subscription",
   "publisher": "vendor",
   "quote": "log in to your Namecheap account and navigate to the Apps menu",
   "supports": "where EasyWP is cancelled"
  },
  {
   "id": "s22",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/",
   "title": "How to cancel an EasyWP subscription",
   "publisher": "vendor",
   "quote": "find the EasyWP subscription you want to cancel and simply switch the toggle OFF",
   "supports": "the EasyWP toggle"
  },
  {
   "id": "s23",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/",
   "title": "How to cancel an EasyWP subscription",
   "publisher": "vendor",
   "quote": "the subscription will not be renewed for the next billing period and will be canceled automatically after the current one",
   "supports": "when EasyWP ends"
  },
  {
   "id": "s24",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/",
   "title": "How to cancel an EasyWP subscription",
   "publisher": "vendor",
   "quote": "Once your cancellation request is processed, your website and all its content will be removed immediately and permanently.",
   "supports": "immediate EasyWP cancellation deletes the site"
  },
  {
   "id": "s25",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/",
   "title": "How to cancel an EasyWP subscription",
   "publisher": "vendor",
   "quote": "30 days from the date of subscription creation or within 24 hours after the subscription renewal and want to get a refund, it is required to contact our Support.",
   "supports": "EasyWP refund windows"
  },
  {
   "id": "s26",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/",
   "title": "Can I set up automatic billing for my Namecheap services?",
   "publisher": "vendor",
   "quote": "Toggle the corresponding buttons for the domain and Domain Privacy",
   "supports": "the domain auto-renew toggles"
  },
  {
   "id": "s27",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/",
   "title": "Can I set up automatic billing for my Namecheap services?",
   "publisher": "vendor",
   "quote": "Find the Private Email subscription associated with your domain name and enable the Auto-Renew option for it",
   "supports": "Private Email has its own Auto-Renew option"
  },
  {
   "id": "s28",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/",
   "title": "Can I set up automatic billing for my Namecheap services?",
   "publisher": "vendor",
   "quote": "The system will attempt to renew your domain 30 days before its expiration.",
   "supports": "when domains renew"
  },
  {
   "id": "s29",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/",
   "title": "Can I set up automatic billing for my Namecheap services?",
   "publisher": "vendor",
   "quote": "The system will try renewing your domain every 24 hours until the renewal is successful or the domain name expires.",
   "supports": "renewal retries"
  },
  {
   "id": "s30",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10045/46/what-to-do-with-an-unwanted-domain/",
   "title": "What to do with an unwanted domain?",
   "publisher": "vendor",
   "quote": "all the domain registrations/renewals are final, cannot be canceled, and are not refundable",
   "supports": "domains can't be cancelled"
  },
  {
   "id": "s31",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10045/46/what-to-do-with-an-unwanted-domain/",
   "title": "What to do with an unwanted domain?",
   "publisher": "vendor",
   "quote": "Ensure that your auto-renewal option is turned off",
   "supports": "let an unwanted domain expire"
  },
  {
   "id": "s32",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "a refund if you have a valid reason for requesting a new domain name cancellation — you will need to Contact Us within 5 days (120 hours) after registration.",
   "supports": "the 5-day domain refund"
  },
  {
   "id": "s33",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "Private Email subscription and want to revert the charge - we've got you covered. Please get in touch with our Support Team within 7 days after the charge.",
   "supports": "the Private Email refund window"
  },
  {
   "id": "s34",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/86/21/how-do-i-change-the-service-plan-for-my-hosting-package/",
   "title": "How do I change the service plan for my hosting package?",
   "publisher": "vendor",
   "quote": "To request a hosting plan change, please reach out to our Billing/Sales team via Live Chat or billing@namecheap.com email address",
   "supports": "how to change plans"
  },
  {
   "id": "s35",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/86/21/how-do-i-change-the-service-plan-for-my-hosting-package/",
   "title": "How do I change the service plan for my hosting package?",
   "publisher": "vendor",
   "quote": "All plan changes are processed on a proportionate basis.",
   "supports": "plan changes are prorated"
  },
  {
   "id": "s36",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/",
   "title": "How to create and restore backups in cPanel",
   "publisher": "vendor",
   "quote": "A full cPanel backup includes all account files, databases, email accounts and settings.",
   "supports": "what a full backup contains"
  },
  {
   "id": "s37",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/",
   "title": "How to create and restore backups in cPanel",
   "publisher": "vendor",
   "quote": "Click on Download a Full Website Backup",
   "supports": "the backup step"
  },
  {
   "id": "s38",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/",
   "title": "How to create and restore backups in cPanel",
   "publisher": "vendor",
   "quote": "By default, a full cPanel backup will be saved into your account home directory.",
   "supports": "where the backup is saved"
  },
  {
   "id": "s39",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/",
   "title": "How to create and restore backups in cPanel",
   "publisher": "vendor",
   "quote": "The green checkmark next to the backup name will indicate that backup generation has been completed",
   "supports": "when the backup is ready"
  },
  {
   "id": "s40",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "All the websites for add-on domains, subdomains, as well as email accounts (if any) hosted in your cPanel account will be suspended and then terminated",
   "supports": "what you lose"
  },
  {
   "id": "s41",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/9197/21/how-can-i-reactivate-my-canceled-hosting-package/",
   "title": "How can I reactivate my canceled hosting package?",
   "publisher": "vendor",
   "quote": "Once we receive your request, we will check your account backup availability.",
   "supports": "reactivation depends on a backup still existing"
  },
  {
   "id": "s42",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/",
   "title": "How do I cancel my hosting account?",
   "publisher": "vendor",
   "quote": "the drop-down arrow next to the Renew button",
   "supports": "Grace or Expired packages: Cancel Service is in the drop-down next to Renew"
  },
  {
   "id": "s43",
   "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/",
   "title": "How to cancel an EasyWP subscription",
   "publisher": "vendor",
   "quote": "simply switch the toggle OFF. It will become grey",
   "supports": "the EasyWP toggle turns grey when off"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "How long Namecheap keeps a cancelled Shared or Reseller package's data or backups is not documented",
   "The format of the cPanel full backup file is not named on the backup article",
   "No confirmation is documented for turning off hosting or domain auto-renew"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked all five routes against Namecheap's knowledgebase (cancel hosting, life cycle, money-back policy, EasyWP, auto-renew, unwanted domains) and its Refund Policy: steps, timing and refunds confirmed",
    "Grace or Expired packages: Cancel Service is chosen from the drop-down arrow next to Renew (the step wrongly said to choose Manage)",
    "EasyWP: the toggle turns grey when off, added as confirm_by (s43)",
    "Dropped a 'Not confirmed yet' note about how the Refund Policy page was read; its free-domain quote was confirmed by reading the page directly"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.namecheap.com/support/knowledgebase/article.aspx/303/44/how-do-i-cancel-or-close-my-account-with-you",
  "difficulty": "limited",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/namecheap",
 "json": "https://stackcut.io/exits/namecheap.json",
 "evidence": {
  "packet_revision": "ff797583931840c74635d1337d6cd011432d9c328c33ed59bea6506930fe2d77",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "namecheap--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "namecheap--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "namecheap--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "namecheap--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "namecheap--direct-web--r5",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}