{
 "id": "mullvad",
 "name": "Mullvad VPN",
 "category": "security_privacy",
 "website": "https://mullvad.net",
 "domains": [
  "mullvad.net",
  "mullvadvpn.net"
 ],
 "summary": "Mullvad sells prepaid account time, not a plan with a cancel button: stop topping up and the account expires when its time runs out. To delete the account, email support@mullvadvpn.net. A 14-day money-back guarantee applies, except to cash and crypto payments.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Prepaid time: stop topping up",
   "applies_to": "Mullvad accounts topped up on the website or with a voucher or scratch card",
   "who": "The account holder (the account number is the only login)",
   "method": "self_serve",
   "start_url": "https://mullvad.net/en/account",
   "steps": [
    {
     "do": "Log in to the Account Status page on the Mullvad website with your account number to see how much time is left",
     "expect": null
    },
    {
     "do": "Don't top up the account again; it expires when its paid time runs out",
     "expect": null
    }
   ],
   "confirm_by": "The Account Status page shows the time left and whether a payment has been processed",
   "effective": "When the paid time runs out; the Mullvad VPN app shows a notification starting three days before the credit expires",
   "notice": null,
   "refund": "14-day money-back guarantee, except for cash payments (anti-money laundering rules) and crypto payments. The FAQ points to Mullvad's refund instructions page for how to ask",
   "fees": null,
   "source_ids": [
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account by email",
   "applies_to": "Any Mullvad account you want deleted",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@mullvadvpn.net and ask for your account to be deleted",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "14-day money-back guarantee, except for cash payments (anti-money laundering rules) and crypto payments. The FAQ points to Mullvad's refund instructions page for how to ask",
   "fees": null,
   "source_ids": [
    "s1",
    "s5",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "discount_program",
   "what": "Pay with an accepted cryptocurrency for a 10% discount. Mullvad says it never has sales, and a year of time costs the same monthly rate as paying month to month",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s8",
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the account's paid time",
  "data_kept": "A Mullvad account is only an account number and the time remaining on it. Payment transaction IDs are deleted after 20 days, some payment information is kept for seven years from the end of the fiscal year under law, and support emails are erased after 70 days. What happens to the account record after deletion isn't documented",
  "you_lose": [
   "VPN use once the account time runs out",
   "The account number, which is the only login"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The account number is the only login: there is no username, password or email address on the account",
   "Deletion is by email only; no self-serve delete option is documented",
   "The app's Buy more credit button sends you to the website to pay; vouchers are redeemed in the app",
   "Resellers (Inet, Webhallen, ProxyStore, SerialCart, Laptop with Linux, Amazon) sell scratch cards with an activation code, a one-time top-up rather than a subscription",
   "Refunds don't cover cash or crypto payments"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://mullvad.net/en/help/faq",
   "title": "Mullvad help: FAQ",
   "publisher": "vendor",
   "quote": "To request deletion of your account, email support@mullvadvpn.net.",
   "supports": "how to request account deletion"
  },
  {
   "id": "s2",
   "url": "https://mullvad.net/en/help/faq",
   "title": "Mullvad help: FAQ",
   "publisher": "vendor",
   "quote": "Log in to the Account Status page of our website.",
   "supports": "where to see time left and payment status"
  },
  {
   "id": "s3",
   "url": "https://mullvad.net/en/help/faq",
   "title": "Mullvad help: FAQ",
   "publisher": "vendor",
   "quote": "If you get a message saying your account has expired, your payment is the problem.",
   "supports": "accounts expire"
  },
  {
   "id": "s4",
   "url": "https://mullvad.net/en/pricing",
   "title": "Mullvad pricing",
   "publisher": "vendor",
   "quote": "Feel free to top up your VPN account for an entire year, or just pay month to month for the exact same rate.",
   "supports": "top-up model and no annual discount"
  },
  {
   "id": "s5",
   "url": "https://mullvad.net/en/help/faq",
   "title": "Mullvad help: FAQ",
   "publisher": "vendor",
   "quote": "except for cash payments due to anti-money laundering regulations, as well as crypto payments.",
   "supports": "the refund exceptions: cash and crypto"
  },
  {
   "id": "s6",
   "url": "https://mullvad.net/en/pricing",
   "title": "Mullvad pricing",
   "publisher": "vendor",
   "quote": "But if you're not satisfied with our VPN service, we offer a 14-day money back guarantee",
   "supports": "the 14-day money-back guarantee"
  },
  {
   "id": "s7",
   "url": "https://mullvad.net/en/pricing",
   "title": "Mullvad pricing",
   "publisher": "vendor",
   "quote": "We accept cash, Bitcoin, Bitcoin Cash, Monero, bank wire, credit card, PayPal",
   "supports": "accepted payment methods"
  },
  {
   "id": "s8",
   "url": "https://mullvad.net/en/pricing",
   "title": "Mullvad pricing",
   "publisher": "vendor",
   "quote": "Our accepted cryptocurrencies are discounted at 10% due to lower fees and less administration.",
   "supports": "the crypto discount"
  },
  {
   "id": "s9",
   "url": "https://mullvad.net/en/help/privacy-policy/",
   "title": "Mullvad privacy policy",
   "publisher": "vendor",
   "quote": "Transaction_id is permanently deleted after 20 days.",
   "supports": "payment identifiers are removed"
  },
  {
   "id": "s10",
   "url": "https://mullvad.net/en/help/privacy-policy/",
   "title": "Mullvad privacy policy",
   "publisher": "vendor",
   "quote": "some information must be stored for seven years from the end of the fiscal year.",
   "supports": "legal retention of some payment data"
  },
  {
   "id": "s11",
   "url": "https://mullvad.net/en/help/privacy-policy/",
   "title": "Mullvad privacy policy",
   "publisher": "vendor",
   "quote": "After 70 days, all emails/problem reports sent to our support address are automatically, permanently erased.",
   "supports": "support email retention"
  },
  {
   "id": "s12",
   "url": "https://mullvad.net/en/help/privacy-policy/",
   "title": "Mullvad privacy policy",
   "publisher": "vendor",
   "quote": "we will not be able to provide you with any data since we not store data except payment data.",
   "supports": "what is stored"
  },
  {
   "id": "s13",
   "url": "https://mullvad.net/en/help/privacy-policy/",
   "title": "Mullvad privacy policy",
   "publisher": "vendor",
   "quote": "It is therefore our policy to never store any activity logs or metadata and to have as minimal data retention as possible.",
   "supports": "minimal retention policy"
  },
  {
   "id": "s14",
   "url": "https://mullvad.net/help/no-logging-data-policy/",
   "title": "Mullvad no-logging data policy",
   "publisher": "vendor",
   "quote": "A Mullvad account has two properties: the account number and the time remaining on that account.",
   "supports": "what an account is"
  },
  {
   "id": "s15",
   "url": "https://mullvad.net/help/no-logging-data-policy/",
   "title": "Mullvad no-logging data policy",
   "publisher": "vendor",
   "quote": "we do not ask for any personal information – no username, no password, no email address.",
   "supports": "no login beyond the account number"
  },
  {
   "id": "s16",
   "url": "https://mullvad.net/en/help/faq",
   "title": "Mullvad help: FAQ",
   "publisher": "vendor",
   "quote": "Yes, we offer a 14-day money back guarantee,",
   "supports": "the money-back guarantee"
  },
  {
   "id": "s17",
   "url": "https://mullvad.net/en/help/using-mullvad-vpn-app",
   "title": "Using the Mullvad VPN app",
   "publisher": "vendor",
   "quote": "Starting three days before your account credit expires, you will see a notification in the connection screen.",
   "supports": "the expiry notification"
  },
  {
   "id": "s18",
   "url": "https://mullvad.net/en/help/using-mullvad-vpn-app",
   "title": "Using the Mullvad VPN app",
   "publisher": "vendor",
   "quote": "Click on the Buy more credit button, which will take you to our website where you can buy more time.",
   "supports": "the app sends payment to the website"
  },
  {
   "id": "s19",
   "url": "https://mullvad.net/en/help/faq",
   "title": "Mullvad help: FAQ",
   "publisher": "vendor",
   "quote": "We never have sales, but accepted cryptocurrency payments are discounted at 10%",
   "supports": "no sales; the crypto discount"
  },
  {
   "id": "s20",
   "url": "https://mullvad.net/en/help/partnerships-and-resellers",
   "title": "Partnerships and Resellers",
   "publisher": "vendor",
   "quote": "purchase Mullvad VPN scratch cards that contain an activation code to top up a new or existing account",
   "supports": "resellers sell one-time scratch cards"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Mullvad's pricing, FAQ and help pages don't say whether card or PayPal payments can be set up to repeat, or how to stop a repeating payment; its privacy policy mentions subscription problems in passing",
   "The steps in Mullvad's refund instructions page aren't confirmed here",
   "What happens to remaining time, and how long the account record is kept, after an account is deleted isn't documented",
   "Whether Mullvad time can be bought through the Apple App Store or Google Play isn't stated on Mullvad's help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Refund exceptions: crypto payments are excluded too, not only cash (FAQ)",
    "Split into two routes: let prepaid time run out (self-serve) and delete the account by email",
    "Added the app's expiry notification three days before time runs out, and that the app's Buy more credit button pays on the website",
    "Dropped the annual top-up as a way to pay less (the price is the same); added that Mullvad never has sales",
    "Added the reseller scratch cards as one-time top-ups",
    "Mullvad's refund instructions page couldn't be loaded during review, so its steps are listed as not confirmed"
   ]
  }
 },
 "delete_account": {
  "url": "https://mullvad.net/en/help/faq#119",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/mullvad",
 "json": "https://stackcut.io/exits/mullvad.json",
 "evidence": {
  "packet_revision": "a6d3605917d47c724c678de4d54e506ec6456a3669a510a020110ba01e089614",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "mullvad--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "mullvad--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}