{
 "id": "motion_array",
 "name": "Motion Array",
 "category": "design_creative",
 "website": "https://motionarray.com",
 "domains": [
  "motionarray.com"
 ],
 "summary": "In My Account, Plan & Billing, open the Breadcrumbs menu, choose Change Plan, then Renewal settings at the bottom of the pricing page and Continue to cancel. Paid access lasts to the renewal date. Gotcha: afterwards paid assets can't go in new projects, and Team Plans cancel only through support.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel renewal on the website",
   "applies_to": "Individual Motion Array plans (Everything, Video Templates, AI Voiceover), billed monthly or yearly",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://motionarray.com/account/subscription/",
   "steps": [
    {
     "do": "Sign in, click your profile icon in the top-right corner and select My Account",
     "expect": "Plan & Billing, in the left-hand sidebar"
    },
    {
     "do": "Click Plan & Billing, then in the My subscription section click the Breadcrumbs icon and choose Change Plan",
     "expect": "the pricing page"
    },
    {
     "do": "At the bottom of the pricing page, click Renewal settings",
     "expect": "Continue to cancel"
    },
    {
     "do": "Click Continue to cancel and follow all the prompts to the end",
     "expect": null
    },
    {
     "do": "On a phone: tap the person icon at the top right, pick Plan & Billing in the navigation box, open the 3 dot menu, choose Change Plan, then Renewal settings",
     "expect": null
    }
   ],
   "confirm_by": "Plan & Billing shows a message with the date your account will be set to free",
   "effective": "You won't be charged again; paid access lasts until your next renewal date, then the account becomes a free membership",
   "notice": null,
   "refund": "Only if you cancel within 14 days of a purchase or renewal and haven't downloaded or generated anything, used the software or exported a video in that time: ask support within those 14 days. Otherwise no refund for the remaining time",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Team Plans, through support",
   "applies_to": "Motion Array Team plans (2 to 7 seats, for companies with fewer than 50 employees)",
   "who": "The Team Plan admin",
   "method": "chat",
   "start_url": "https://help.motionarray.com/hc/en-us",
   "steps": [
    {
     "do": "Open the chat in the Motion Array Help Center (or write in through motionarray.com/contact) and ask support to cancel the Team Plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Only within 14 days of a purchase or renewal, with no downloads or software use in that time",
   "fees": null,
   "source_ids": [
    "s9",
    "s17",
    "s18",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Continuity plan: for $9.99 a month you keep the license for assets you've already downloaded and can post new work with them, and the Premiere Pro plugins stay licensed and watermark-free. You can't download anything new or again. Only for active paying subscribers",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "type": "free_plan",
   "what": "Free membership: after the paid term ends you can still download free products, but not use paid assets in new projects",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Your next renewal date (the end of the period you paid for); then the account is set to free",
  "data_kept": "The account stays as a free membership, and you can upgrade back to premium at any time",
  "you_lose": [
   "Using paid assets in new projects (finished work you created and published while paying stays covered forever)",
   "Watermark-free premium plugin effects: they show a red X or logo watermark, including in earlier projects that use them",
   "Downloads of anything except free products"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The cancel option is on the pricing page, under Renewal settings at the bottom, reached from Plan & Billing, Change Plan",
   "After Continue to cancel, follow all the prompts to the end",
   "Team Plans can only be cancelled by contacting support",
   "Work published while you were paying stays licensed forever; new projects can't use paid assets once you're on free",
   "Premium plugins get watermarked after you downgrade, even in older projects; the $9.99 Continuity plan avoids that",
   "Refunds need a request to support within 14 days, and no downloads in that time"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "Click on your profile icon in the top-right corner of the page.",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "In the left-hand sidebar, click Plan & Billing.",
   "supports": "the Plan & Billing page"
  },
  {
   "id": "s3",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "In the My subscription section, click on the Breadcrumbs icon > Change Plan",
   "supports": "the Change Plan step"
  },
  {
   "id": "s4",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "You will be redirected to the pricing page.",
   "supports": "what you see next"
  },
  {
   "id": "s5",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "At the bottom of the page click Renewal settings",
   "supports": "the Renewal settings step"
  },
  {
   "id": "s6",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "Click Continue to cancel and follow all the prompts",
   "supports": "the final step"
  },
  {
   "id": "s7",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "After going through this process, you will not be charged again. You will also retain paid access until your next renewal date.",
   "supports": "when it takes effect"
  },
  {
   "id": "s8",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "If you cancel your paid account, you are no longer allowed to use your downloads in new projects.",
   "supports": "downloads after cancelling"
  },
  {
   "id": "s9",
   "url": "https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan",
   "title": "How Do I Downgrade Or Cancel My Plan?",
   "publisher": "vendor",
   "quote": "Team Plans can only be canceled by contacting the support team, which you can do from the Help Center chat here.",
   "supports": "the Team Plan route"
  },
  {
   "id": "s10",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994783074333-Did-My-Downgrade-Work",
   "title": "Did My Downgrade Work?",
   "publisher": "vendor",
   "quote": "You can confirm this on your Plan & Billing page.",
   "supports": "how to confirm"
  },
  {
   "id": "s11",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994783074333-Did-My-Downgrade-Work",
   "title": "Did My Downgrade Work?",
   "publisher": "vendor",
   "quote": "Since you have already paid for your membership, you won't downgrade to free until the payment period has ended.",
   "supports": "the move to free at the end of the term"
  },
  {
   "id": "s12",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994550969117-Refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "within 14 days from the date of purchase or renewal",
   "supports": "the 14-day refund window"
  },
  {
   "id": "s13",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994550969117-Refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "You have not downloaded or generated any Motion Array products, used the Motion Array software, or exported a video using the software during this period.",
   "supports": "the no-use condition"
  },
  {
   "id": "s14",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994550969117-Refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "please reach out to our support team within the Refund Period",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s15",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994820177949-Can-I-Cancel-At-Anytime",
   "title": "Can I Cancel At Anytime?",
   "publisher": "vendor",
   "quote": "we do not offer refunds for the remaining time after cancellation",
   "supports": "no refund for the remaining time"
  },
  {
   "id": "s16",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994820177949-Can-I-Cancel-At-Anytime",
   "title": "Can I Cancel At Anytime?",
   "publisher": "vendor",
   "quote": "Yes, you can cancel anytime during your subscription and you will still be able to use your subscription until the end of the billing term",
   "supports": "cancel any time; access to the end of the term"
  },
  {
   "id": "s17",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994820177949-Can-I-Cancel-At-Anytime",
   "title": "Can I Cancel At Anytime?",
   "publisher": "vendor",
   "quote": "If you have a Team Plan, and you would like to cancel your Team Plan subscription, please contact support from here",
   "supports": "Team Plans go through support"
  },
  {
   "id": "s18",
   "url": "https://help.motionarray.com/hc/en-us/articles/22284184989341-Motion-Array-Plans",
   "title": "Motion Array Plans",
   "publisher": "vendor",
   "quote": "Motion Array also offers Teams plans designed for companies with fewer than 50 employees, where you can get 2-7 seats.",
   "supports": "what Team plans are"
  },
  {
   "id": "s19",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan",
   "title": "What is the \"Continuity Plan\"",
   "publisher": "vendor",
   "quote": "For $9.99 a month, you can post new work using the assets you have already downloaded from our library.",
   "supports": "the Continuity plan price and use"
  },
  {
   "id": "s20",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan",
   "title": "What is the \"Continuity Plan\"",
   "publisher": "vendor",
   "quote": "Please note that you are unable to download those assets again, nor can you download any new assets.",
   "supports": "the Continuity plan's limits"
  },
  {
   "id": "s21",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan",
   "title": "What is the \"Continuity Plan\"",
   "publisher": "vendor",
   "quote": "The Premiere Pro Plugins will also remain licensed and water-mark-free as long as you maintain this tier of service.",
   "supports": "plugins stay watermark-free"
  },
  {
   "id": "s22",
   "url": "https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan",
   "title": "What is the \"Continuity Plan\"",
   "publisher": "vendor",
   "quote": "the Continuity plan is only available for active paying subscriptions",
   "supports": "who can switch to it"
  },
  {
   "id": "s23",
   "url": "https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade",
   "title": "What Happens If I Downgrade?",
   "publisher": "vendor",
   "quote": "Your access will be limited to downloading only free products from our platform",
   "supports": "what the free membership allows"
  },
  {
   "id": "s24",
   "url": "https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade",
   "title": "What Happens If I Downgrade?",
   "publisher": "vendor",
   "quote": "we do not allow you to use paid assets in new projects",
   "supports": "no paid assets in new projects"
  },
  {
   "id": "s25",
   "url": "https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade",
   "title": "What Happens If I Downgrade?",
   "publisher": "vendor",
   "quote": "Finished products which you created and already published using Motion Array assets are covered forever",
   "supports": "published work stays licensed"
  },
  {
   "id": "s26",
   "url": "https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade",
   "title": "What Happens If I Downgrade?",
   "publisher": "vendor",
   "quote": "Premium plugin effects will bear a red X or logo watermark",
   "supports": "plugin watermarks"
  },
  {
   "id": "s27",
   "url": "https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade",
   "title": "What Happens If I Downgrade?",
   "publisher": "vendor",
   "quote": "This change also affects your previous projects which use our plugin effects and transitions.",
   "supports": "older projects are affected"
  },
  {
   "id": "s28",
   "url": "https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade",
   "title": "What Happens If I Downgrade?",
   "publisher": "vendor",
   "quote": "you can always upgrade back to a premium membership whenever needed",
   "supports": "upgrading back later"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Motion Array doesn't say whether it sends a confirmation email after you cancel",
   "How Business plans (for companies with over 50 employees, with a dedicated account manager) are cancelled isn't documented",
   "Motion Array's help pages don't mention billing through the Apple App Store or Google Play",
   "Motion Array's help pages don't give monthly or yearly prices, or say whether any notice is needed before a yearly renewal"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, 'Did my downgrade work', refunds, 'Can I cancel at anytime', plans, Continuity and downgrade articles: desktop and mobile steps, the Plan & Billing confirmation message, access to the renewal date, the 14-day no-use refund and the support-only Team Plan cancel are confirmed",
    "Team Plans: removed the step to check Plan & Billing afterwards, which the help documents only for self-serve cancelling",
    "Retention step: the help only says to follow all the prompts and describes no offers or survey, so it is now null and the instruction is a tip",
    "Reworded the prices and notice note for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/motion_array",
 "json": "https://stackcut.io/exits/motion_array.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "motion-array--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "motion-array--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}