{
 "id": "mindbody",
 "name": "Mindbody",
 "category": "business_finance",
 "website": "https://www.mindbodyonline.com",
 "domains": [
  "mindbodyonline.com"
 ],
 "summary": "Ask Mindbody support (phone or online) to cancel at least 30 days before your term ends; after the first 90 days it renews every 30 days. Gotcha: ending a term early doesn't stop the bill, fees aren't refunded, and data access lasts at most 30 days after notice.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancellation request to support",
   "applies_to": "Mindbody business software subscriptions billed by Mindbody (plans start at $79/month per location)",
   "who": "The business that holds the Mindbody agreement",
   "method": "phone",
   "start_url": "https://support.mindbodyonline.com/s/article/How-do-I-cancel-my-MINDBODY-subscription?language=en_US",
   "steps": [
    {
     "do": "Check your agreement or Order Form for your term and notice period",
     "expect": null
    },
    {
     "do": "Export your business data (CSV) as soon as you decide to cancel: access is limited once you give notice and ends when the site is deactivated",
     "expect": null
    },
    {
     "do": "At least 30 days before your contract end date, submit a cancellation request to Mindbody support by phone or online",
     "expect": null
    },
    {
     "do": "If you work with Mindbody's client engagement team, you can contact them instead",
     "expect": null
    }
   ],
   "confirm_by": "Mindbody's support or client engagement team confirms your final service date",
   "effective": "At the end of the current term, when contract billing stops; the agreement otherwise keeps renewing in 30-day periods. Your site is then deactivated",
   "notice": "At least 30 days before the end of the contract term (or as your agreement specifies). The first term is usually 90 days, then the agreement renews every 30 days",
   "refund": "None: payment obligations are non-cancelable and fees paid are non-refundable",
   "fees": "Ending a term early leaves you responsible for all fees for the entire subscription term, still charged monthly",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s20",
    "s21",
    "s22",
    "s25",
    "s13",
    "s17"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Formal notice under the Terms",
   "applies_to": "Agreements under Mindbody's Terms of Service, including Order Forms with their own term",
   "who": "The business that signed the agreement",
   "method": "letter",
   "start_url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "steps": [
    {
     "do": "Write a notice that you are terminating the agreement, at least 30 days before the end of the current term",
     "expect": null
    },
    {
     "do": "Send it by first class registered U.S. mail or overnight courier to MINDBODY, Inc., Attn: Mindbody Customer Support, 689 Tank Farm Road, Suite 230, San Luis Obispo, CA 93401",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The end of the relevant term",
   "notice": "At least 30 days before the end of the relevant term",
   "refund": "None: fees paid are non-refundable",
   "fees": "Terminating early leaves you responsible for all fees owed for the entire subscription term, still charged monthly",
   "source_ids": [
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s19",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "discount_program",
   "what": "Ask Mindbody sales about discounts that fit your studio's size and budget",
   "evidence": "documented",
   "source_ids": [
    "s12"
   ]
  }
 ],
 "export": [
  {
   "data": "Client contact information, purchase history, membership details, visit records, sales reports and staff data",
   "how": "Export your business data before your Mindbody site is deactivated",
   "format": "CSV files",
   "limits": "Once the site is fully deactivated you can no longer access its data. The terms keep it available through Mindbody's standard web services for at most 30 days after a termination notice (except cardholder data and content); a request to Mindbody's data export service must come within 30 days after the termination date, with all amounts paid and an agreed statement of work (SOW)",
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s26",
    "s27",
    "s28",
    "s24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Your final billing date at the end of the contract term, when your site is deactivated",
  "data_kept": "At most 30 days of self-service access after a termination notice; on request within 30 days after the termination date (fees paid, statement of work agreed), Mindbody's data export service provides it. After that Mindbody has no obligation to keep or provide it",
  "you_lose": [
   "Access to the data stored in your Mindbody site once it's fully deactivated"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": null,
  "retention_step": null,
  "tips": [
   "Give at least 30 days' notice before the term ends, or the agreement renews for another 30-day period",
   "Your Order Form can set a different term or notice period: check it first",
   "Ending a fixed term early doesn't stop the bill: all fees for the full term remain due",
   "Export your data as soon as you give notice: the terms keep self-service access for at most 30 days after a termination notice, and a later export needs a request, full payment and an agreed statement of work"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "To formally cancel, you must submit a cancellation request directly to Mindbody via phone or online by contacting Mindbody support.",
   "supports": "how to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "Next, contact the Mindbody support or the Mindbody client engagement team.",
   "supports": "who to contact"
  },
  {
   "id": "s3",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "written notice at least 30 days before your contract end date (or as specified in your agreement)",
   "supports": "the notice period"
  },
  {
   "id": "s4",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "automatically renew at the end of the current term unless the contract is terminated with proper notice",
   "supports": "contracts auto-renew"
  },
  {
   "id": "s5",
   "url": "https://www.mindbodyonline.com/business/pricing",
   "title": "Mindbody pricing",
   "publisher": "vendor",
   "quote": "Cancellation is usually handled in your account or through Customer Support, and may require advance notice based on your agreement",
   "supports": "cancelling may need advance notice"
  },
  {
   "id": "s6",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "Unless otherwise specified in the Agreement, the initial term of this Agreement is 90 days (\"Initial Term\").",
   "supports": "the 90-day first term"
  },
  {
   "id": "s7",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "automatically renews in successive and consecutive 30-day periods (each a Renewal Term)",
   "supports": "30-day renewals"
  },
  {
   "id": "s8",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "Either Party may terminate this Agreement for any reason or no reason, by giving the other Party at least 30 days' notice before the end of the relevant term.",
   "supports": "30 days' notice before the term ends"
  },
  {
   "id": "s9",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "If you elect to terminate this Agreement early, you will remain responsible for payment of all fees owed for the entire Subscription Term",
   "supports": "fees for the rest of the term"
  },
  {
   "id": "s10",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "All payment obligations under this Agreement are non-cancelable and all fees paid are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s11",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "any notices to Mindbody under this Agreement must be delivered via first class registered U.S. mail, overnight courier, to MINDBODY, Inc.",
   "supports": "how formal notices are sent"
  },
  {
   "id": "s12",
   "url": "https://www.mindbodyonline.com/business/pricing",
   "title": "Mindbody pricing",
   "publisher": "vendor",
   "quote": "Connect with Sales to learn about available discounts that fit your studio's size and budget.",
   "supports": "discounts through sales"
  },
  {
   "id": "s13",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "Before your Mindbody site is deactivated, we strongly recommend exporting and saving your data for your own records.",
   "supports": "export before deactivation"
  },
  {
   "id": "s14",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "Once your site is fully deactivated, you will no longer be able to access the data stored in it.",
   "supports": "no access after deactivation"
  },
  {
   "id": "s15",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "Mindbody allows you to export your business data in standard formats, such as CSV files.",
   "supports": "the export format"
  },
  {
   "id": "s16",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "This includes: Client contact information Purchase history Membership details Visit records Sales reports Staff data",
   "supports": "what can be exported"
  },
  {
   "id": "s17",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "For a period of no greater than 30 days following a notice of termination, Mindbody will make Your Data available to you",
   "supports": "the 30-day data window"
  },
  {
   "id": "s18",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "After such 30 day period, Mindbody will have no obligation to retain or provide Your Data, except as required by applicable law.",
   "supports": "data may be gone after 30 days"
  },
  {
   "id": "s19",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "MINDBODY, Inc., Attn: Mindbody Customer Support, 689 Tank Farm Road, Suite 230, San Luis Obispo, CA 93401",
   "supports": "the notice address"
  },
  {
   "id": "s20",
   "url": "https://www.mindbodyonline.com/business/pricing",
   "title": "Mindbody pricing",
   "publisher": "vendor",
   "quote": "Starting at $79 USD/month per location",
   "supports": "what the subscription costs"
  },
  {
   "id": "s21",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "Your team confirms your final service date.",
   "supports": "Mindbody confirms the final service date"
  },
  {
   "id": "s22",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "Contract billing stops at the end of your contract term.",
   "supports": "when billing stops"
  },
  {
   "id": "s23",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "You'll have access to your data through your final billing date.",
   "supports": "access until the final billing date"
  },
  {
   "id": "s24",
   "url": "https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data",
   "title": "Mindbody Contracts, Cancellation Policies, and Data Exports Explained",
   "publisher": "vendor",
   "quote": "This service is available for up to 30 days after cancellation",
   "supports": "the guide's export window"
  },
  {
   "id": "s25",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "will continue to be charged each month for the remainder of the Subscription Term",
   "supports": "monthly charges continue after an early termination"
  },
  {
   "id": "s26",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "Upon request by you within 30 days following the termination date of this Agreement",
   "supports": "the window to request a data export"
  },
  {
   "id": "s27",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "you have paid Mindbody all amounts owed under this Agreement; and (2) the Parties have an agreed upon a SOW",
   "supports": "conditions for the data export service"
  },
  {
   "id": "s28",
   "url": "https://www.mindbodyonline.com/company/legal/terms-of-service",
   "title": "Mindbody Terms of Service",
   "publisher": "vendor",
   "quote": "available to you through Mindbody's standard web services",
   "supports": "self-service data access after a termination notice"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The exact cancellation request form, phone number and any in-account steps aren't confirmed; Mindbody documents them in its support article How do I cancel my Mindbody subscription",
   "Who at the business may request cancellation isn't stated in Mindbody's terms or its cancellation guide",
   "What happens to Mindbody Payments processing, the branded app and client bookings after deactivation isn't documented in Mindbody's terms or its cancellation guide",
   "Mindbody's cancellation guide says data export is available for up to 30 days after cancellation, while its terms limit self-service access to 30 days after a termination notice; ask Mindbody which applies to your agreement"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Data window corrected: the terms give at most 30 days of self-service access after a termination notice (not after termination); a later export must be requested within 30 days of the termination date, with fees paid and a statement of work agreed",
    "Confirmation: Mindbody's team confirms your final service date; billing stops at the end of the contract term",
    "Fees: after an early termination you keep being charged monthly for the rest of the term",
    "Summary, export step and tip updated to export as soon as you give notice",
    "The support article on cancelling couldn't be read, so in-account steps remain unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/mindbody",
 "json": "https://stackcut.io/exits/mindbody.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "mindbody--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "mindbody--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}