{
 "id": "microsoft_teams_essentials",
 "name": "Microsoft Teams Essentials",
 "category": "communication",
 "website": "https://www.microsoft.com/en-us/microsoft-teams/essentials",
 "domains": [
  "microsoft.com"
 ],
 "summary": "Cancel in the Microsoft 365 admin center: Billing, Your products, then the subscription's Cancel subscription. Within 7 days of a start or renewal you can cancel for a prorated credit or refund. After that, turn off recurring billing and keep access until the term ends. Remove any custom domain first; partner-bought plans go through the partner.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Microsoft Customer Agreement (MCA) billing",
   "applies_to": "Subscriptions on a Microsoft Customer Agreement (MCA) billing account bought directly from Microsoft",
   "who": "A Billing account owner or contributor, or a Billing profile owner or contributor. Whoever signed up is automatically a Billing account owner",
   "method": "self_serve",
   "start_url": "https://admin.microsoft.com",
   "steps": [
    {
     "do": "Remove any custom domain you added to the subscription",
     "expect": null
    },
    {
     "do": "Go to the Microsoft 365 admin center. In Simplified view, select Subscriptions; in Dashboard view, go to Billing, then Your products",
     "expect": null
    },
    {
     "do": "Select the subscription that you want to cancel",
     "expect": null
    },
    {
     "do": "On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription",
     "expect": null
    },
    {
     "do": "Within 7 days of the start or renewal: select a reason, add optional feedback if you like, then select Cancel subscription",
     "expect": null
    },
    {
     "do": "After 7 days: select edit the recurring billing settings, then in the Edit recurring billing pane select Off and Save",
     "expect": "Edit recurring billing"
    }
   ],
   "confirm_by": "A cancelled subscription shows as Disabled. With recurring billing off, the expiration date shows on the Your products page",
   "effective": "Cancelling within 7 days ends the subscription now (it shows as Disabled, with reduced functionality until deleted). Turning off recurring billing doesn't cancel: the subscription stays active until it expires at the end of the term",
   "notice": "Turn off recurring billing before the term ends; recurring billing is on by default for card or billing-profile payments. No separate notice period is given",
   "refund": "A prorated credit or refund only if you cancel within seven days after the start or renewal, credited or returned within one to two days",
   "fees": "On an annual subscription paid monthly, you're charged each month for the rest of the term",
   "source_ids": [
    "s1",
    "s3",
    "s4",
    "s5",
    "s6",
    "s9",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s21",
    "s22",
    "s25",
    "s26",
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "channel": "direct_web",
   "label": "MOSA billing account",
   "applies_to": "Teams Essentials subscriptions on a Microsoft Online Subscription Agreement (MOSA) billing account",
   "who": "At least a Billing Administrator",
   "method": "self_serve",
   "start_url": "https://admin.microsoft.com",
   "steps": [
    {
     "do": "Remove any custom domain you added to the subscription. If the subscription has more than 25 licenses, reduce it to 25 or fewer first",
     "expect": null
    },
    {
     "do": "Go to the Microsoft 365 admin center. In Simplified view, select Subscriptions; in Dashboard view, go to Billing, then Your products",
     "expect": null
    },
    {
     "do": "Select the subscription that you want to cancel",
     "expect": null
    },
    {
     "do": "On the subscription details page, in the Subscription and payment settings section, select Cancel subscription",
     "expect": "Options for canceling your subscription"
    },
    {
     "do": "Select Cancel now or Cancel before the next renewal date, then select Next",
     "expect": null
    },
    {
     "do": "Select a reason for cancelling, add optional feedback if you like, then select Cancel now",
     "expect": null
    }
   ],
   "confirm_by": "Your subscription status now shows as Disabled, and has reduced functionality until it's deleted.",
   "effective": "Not stated in the article for the Cancel now and Cancel before the next renewal date options",
   "notice": "Choose Cancel before the next renewal date to stop that renewal. No separate notice period is given",
   "refund": "If you cancel after you start or renew, you receive a prorated credit or refund, credited to your next invoice or returned in the next billing cycle",
   "fees": null,
   "source_ids": [
    "s1",
    "s3",
    "s10",
    "s11",
    "s12",
    "s14",
    "s15",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s27"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a partner or Microsoft rep",
   "applies_to": "Subscriptions on an MCA billing account bought through a reseller partner or a Microsoft representative",
   "who": "The customer, through the seller or partner",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the seller or partner you bought from and ask them to cancel the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "You have seven days to cancel for a pro-rated refund. Subscriptions bought through a proposal from a Microsoft seller aren't eligible for that refund",
   "fees": null,
   "source_ids": [
    "s31",
    "s32",
    "s33"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Users' OneDrive and SharePoint files, plus email, contacts and calendar",
   "how": "Before cancelling, have users save their OneDrive for Business or SharePoint Online files to another location, and export email, contacts and calendar to an Outlook .pst file",
   "format": ".pst for email, contacts and calendar",
   "limits": "Users lose access to their data when the cancellation takes effect. Deleting a subscription outright deletes SharePoint and OneDrive content immediately",
   "source_ids": [
    "s7",
    "s34",
    "s35",
    "s36"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "With recurring billing turned off, the end of the term. A subscription cancelled in the 7-day window shows as Disabled, with reduced functionality until it's deleted",
  "data_kept": "Any customer data you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation. Explicitly deleting the subscription deletes SharePoint and OneDrive content immediately",
  "you_lose": [
   "Users' access to their data when the cancellation takes effect",
   "Full functionality once the subscription shows as Disabled, until it's deleted",
   "SharePoint and OneDrive content at once, if you explicitly delete the subscription"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The final step asks for a reason and optional feedback before the confirm button",
  "tips": [
   "Cancel each active subscription separately; the guide says to repeat the steps for all active subscriptions",
   "Remove any custom domain from the subscription before cancelling",
   "Turning off recurring billing doesn't cancel: the subscription stays active until it expires",
   "On a MOSA account with more than 25 licenses, reduce to 25 or fewer before cancelling online; if you can't cancel online, contact support",
   "Annual subscriptions paid monthly keep charging each month until the term ends",
   "Subscriptions bought through a partner or Microsoft representative are cancelled through that seller"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Select the subscription that you want to cancel.",
   "supports": "selecting the subscription in the admin center"
  },
  {
   "id": "s2",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Repeat steps 1 through 6 to cancel all active subscriptions.",
   "supports": "each active subscription is cancelled separately"
  },
  {
   "id": "s3",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Your subscription status now shows as Disabled, and has reduced functionality until it's deleted.",
   "supports": "how to confirm the cancellation"
  },
  {
   "id": "s4",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Turning off recurring billing prevents your subscription from renewing at the end of its term.",
   "supports": "turning off renewal"
  },
  {
   "id": "s5",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "You keep access to your products and services for the remainder of your subscription.",
   "supports": "access until the term ends"
  },
  {
   "id": "s6",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription.",
   "supports": "the seven-day refund window for MCA accounts"
  },
  {
   "id": "s7",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "When the cancellation becomes effective, your users lose access to their data.",
   "supports": "what users lose"
  },
  {
   "id": "s8",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation.",
   "supports": "when data is deleted"
  },
  {
   "id": "s9",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "you must be a Billing account owner or contributor, or a Billing profile owner or contributor",
   "supports": "who can cancel an MCA subscription"
  },
  {
   "id": "s10",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "you must be at least a Billing Administrator",
   "supports": "who can cancel a MOSA subscription"
  },
  {
   "id": "s11",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you cancel after you start or renew your subscription, you receive a prorated credit or refund.",
   "supports": "the MOSA refund"
  },
  {
   "id": "s12",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next.",
   "supports": "the MOSA cancel options"
  },
  {
   "id": "s13",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "select a reason for why you're canceling, provide optional feedback, then select Cancel subscription",
   "supports": "the reason step inside the grace period"
  },
  {
   "id": "s14",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you're using the Simplified view, select Subscriptions.",
   "supports": "where to start in the admin center"
  },
  {
   "id": "s15",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you're using the Dashboard view, go to the Billing > Your products page.",
   "supports": "the Dashboard view path"
  },
  {
   "id": "s16",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.",
   "supports": "the MCA cancel button"
  },
  {
   "id": "s17",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "In the Edit recurring billing pane, select Off, then select Save.",
   "supports": "turning off recurring billing"
  },
  {
   "id": "s18",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you're outside the grace period, you can only turn off recurring billing.",
   "supports": "the path after the grace period"
  },
  {
   "id": "s19",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "On the subscription details page, in the Subscription and payment settings section, select Cancel subscription.",
   "supports": "the MOSA cancel button"
  },
  {
   "id": "s20",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Select a reason for why you're canceling, provide optional feedback, then select Cancel now.",
   "supports": "the MOSA final confirm"
  },
  {
   "id": "s21",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Go to the Microsoft 365 admin center.",
   "supports": "the admin center as the starting point"
  },
  {
   "id": "s22",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you added your own domain name to use with your subscription, you must remove the domain before you cancel your subscription.",
   "supports": "remove a custom domain first"
  },
  {
   "id": "s23",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Reduce the number of licenses to 25 or fewer and then use the steps later in this article to cancel.",
   "supports": "MOSA license limit for cancelling online"
  },
  {
   "id": "s24",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you're unable to cancel your subscription, contact support for help.",
   "supports": "support fallback"
  },
  {
   "id": "s25",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you have an annual subscription and are paying monthly, you're charged each month for the remainder of your subscription term.",
   "supports": "annual paid monthly keeps charging"
  },
  {
   "id": "s26",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you cancel during this limited time window, the prorated amount is either credited or returned within one to two days.",
   "supports": "MCA refund timing"
  },
  {
   "id": "s27",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "The amount is either credited towards your next invoice or returned to you in the next billing cycle.",
   "supports": "MOSA refund timing"
  },
  {
   "id": "s28",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/renew-your-subscription?view=o365-worldwide",
   "title": "Renew Microsoft 365 for business",
   "publisher": "vendor",
   "quote": "When you turn off recurring billing for a subscription, it isn't canceled. The subscription remains active until it expires.",
   "supports": "turning off recurring billing isn't cancelling"
  },
  {
   "id": "s29",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/renew-your-subscription?view=o365-worldwide",
   "title": "Renew Microsoft 365 for business",
   "publisher": "vendor",
   "quote": "If you pay for your Microsoft business subscription by using a credit or debit card, or a billing profile, recurring billing is turned on by default.",
   "supports": "recurring billing is on by default"
  },
  {
   "id": "s30",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/renew-your-subscription?view=o365-worldwide",
   "title": "Renew Microsoft 365 for business",
   "publisher": "vendor",
   "quote": "If you're the person who signed up for the subscription, you're automatically a Billing account owner.",
   "supports": "who can act"
  },
  {
   "id": "s31",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "bought your subscription through a Microsoft representative or a reseller partner, you have seven days to cancel and receive a pro-rated refund.",
   "supports": "partner purchases: 7-day refund window"
  },
  {
   "id": "s32",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Contact your seller or partner to help you cancel your subscription.",
   "supports": "partner purchases are cancelled through the seller"
  },
  {
   "id": "s33",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you purchased your subscription through a proposal presented to you by a Microsoft seller, then your subscription is not eligible.",
   "supports": "seller-proposal subscriptions aren't eligible"
  },
  {
   "id": "s34",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Before you cancel the subscription, have users save their OneDrive for Business or SharePoint Online files to another location.",
   "supports": "save files before cancelling"
  },
  {
   "id": "s35",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you explicitly delete a subscription, it skips the Expired and Disabled states and the SharePoint Online data and content, including OneDrive content, is deleted immediately.",
   "supports": "explicit deletion removes content at once"
  },
  {
   "id": "s36",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Export or backup email, contacts, and calendar to an Outlook .pst file",
   "supports": "exporting email, contacts and calendar to .pst"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Microsoft's admin-center cancellation guide covers Microsoft 365 business subscriptions in general and doesn't name Teams Essentials",
   "Microsoft's guide doesn't say when access ends after choosing Cancel now on a MOSA billing account",
   "How to export Teams chats and meeting recordings before cancelling isn't covered in Microsoft's cancellation guide",
   "Reducing licenses and the free version of Teams aren't covered in this guide"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added a route for subscriptions bought through a partner or Microsoft representative: cancel through the seller; 7 days for a pro-rated refund; seller-proposal purchases aren't eligible",
    "Added that a custom domain must be removed before cancelling, and that MOSA accounts over 25 licenses must reduce to 25 first",
    "Fees: annual subscriptions paid monthly are charged each month for the rest of the term",
    "Effective: turning off recurring billing doesn't cancel; the subscription stays active until it expires",
    "Refund timing added for MCA (one to two days) and MOSA (next invoice or billing cycle)",
    "Added export guidance (OneDrive, SharePoint, .pst) and that explicit deletion removes content at once",
    "The Teams Essentials product page also says to cancel in the Microsoft 365 admin center, with a 7-day prorated-refund window"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/microsoft_teams_essentials",
 "json": "https://stackcut.io/exits/microsoft_teams_essentials.json",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}