{
 "id": "mcafee",
 "name": "McAfee",
 "category": "security_privacy",
 "website": "https://www.mcafee.com",
 "domains": [
  "mcafee.com"
 ],
 "summary": "Turn off auto-renewal in McAfee's My Account at least 31 days before an annual term ends (McAfee charges 30 days early), or ask Customer Service; cancel app-store plans with Apple or Google Play. Full refunds: within 30 days of purchase or 60 days of a renewal, not monthly plans.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "McAfee subscriptions billed by McAfee (bought on mcafee.com or renewed by McAfee), including free trials that took payment details",
   "who": "The McAfee account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your McAfee account and, on the My Account page, turn off auto-renewal for the subscription at least 31 days before the term expires",
     "expect": null
    },
    {
     "do": "If you can't, contact McAfee Customer Service and ask them to cancel the renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Annual plans are charged 30 days before the term expires, so turn off auto-renewal at least 31 days before expiration (a reminder email comes 30 days before the charge). A free trial charges at its end unless you cancel before then",
   "refund": "Full refund if you ask within 30 days of the first purchase or within 60 days of a renewal charge; this doesn't apply to monthly subscriptions. In the UK, a partial refund of a renewal for the months left is available after 60 days",
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the McAfee iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the McAfee subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "McAfee shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": null,
   "notice": "For an Apple-billed trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the McAfee Android app (billed by Google Play)",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "McAfee"
    },
    {
     "do": "Next to McAfee, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The mobile app has a free tier, McAfee Security - Free (one device: Wi-Fi Scan, Identity Scan, System Scan)",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "In the App Store, the Standard plan is $29.99 a year versus $2.99 a month (App Store prices on 2026-09-29)",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s7"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": null,
  "data_kept": null,
  "you_lose": [
   "Use of and access to the McAfee service once the subscription expires"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "If an annual renewal already charged, ask McAfee Customer Service for a full refund within 60 days of the charge (monthly subscriptions don't qualify)",
   "Uninstalling the McAfee app does not cancel an App Store or Google Play subscription",
   "McAfee's help center could not be read by our tools; check its article \"Turn off auto-renewal for your McAfee subscription\" for exact menu names"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.verizon.com/support/mcafee-eula-legal/",
   "title": "McAfee Mobile Products End User License Agreement (copy hosted by Verizon)",
   "publisher": "vendor",
   "quote": "inform McAfee of Your intent before the expiration of Your subscription term by updating the auto-renewal information in Your Service account.",
   "supports": "turn off auto-renewal in the account before the term expires"
  },
  {
   "id": "s2",
   "url": "https://www.verizon.com/support/mcafee-eula-legal/",
   "title": "McAfee Mobile Products End User License Agreement (copy hosted by Verizon)",
   "publisher": "vendor",
   "quote": "You are required to notify McAfee to cancel this charge using your Service account or by contacting McAfee customer support.",
   "supports": "the account or customer support can cancel a renewal charge"
  },
  {
   "id": "s3",
   "url": "https://www.verizon.com/support/mcafee-eula-legal/",
   "title": "McAfee Mobile Products End User License Agreement (copy hosted by Verizon)",
   "publisher": "vendor",
   "quote": "If Your subscription was automatically renewed and You request a refund of the subscription price within sixty days of the renewal",
   "supports": "the 60-day window for renewal refunds"
  },
  {
   "id": "s4",
   "url": "https://www.verizon.com/support/mcafee-eula-legal/",
   "title": "McAfee Mobile Products End User License Agreement (copy hosted by Verizon)",
   "publisher": "vendor",
   "quote": "then McAfee will refund the full subscription price to You using the payment information on file in Your Service account.",
   "supports": "the renewal refund is the full price"
  },
  {
   "id": "s5",
   "url": "https://www.gov.uk/government/news/cma-secures-refund-rights-for-mcafee-customers",
   "title": "CMA secures refund rights for McAfee customers",
   "publisher": "regulator",
   "quote": "allowing them to request a full refund of the auto-renewal fee for a period of 60 days from the date the fee is taken.",
   "supports": "the 60-day full refund of auto-renewal fees (UK regulator)"
  },
  {
   "id": "s6",
   "url": "https://www.gov.uk/government/news/cma-secures-refund-rights-for-mcafee-customers",
   "title": "CMA secures refund rights for McAfee customers",
   "publisher": "regulator",
   "quote": "consumers can seek a partial refund of the auto-renewal fee in proportion to the amount of the contract that is outstanding",
   "supports": "partial refunds after 60 days (UK)"
  },
  {
   "id": "s7",
   "url": "https://apps.apple.com/us/app/mcafee-stay-secure-private/id724596345",
   "title": "McAfee: Stay Secure & Private - App Store listing",
   "publisher": "platform",
   "quote": "Monthly Standard Subscription $2.99",
   "supports": "McAfee sells subscriptions as App Store in-app purchases"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Use the web or your device to cancel a subscription from Apple or a subscription that you purchased with an app from the App Store.",
   "supports": "App Store in-app subscriptions are cancelled with Apple"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the notice needed to avoid paying after an Apple-billed trial"
  },
  {
   "id": "s12",
   "url": "https://play.google.com/store/apps/details?id=com.wsandroid.suite&hl=en_US",
   "title": "McAfee: Stay Secure & Private - Google Play listing",
   "publisher": "platform",
   "quote": "What plans and subscriptions does McAfee offer? McAfee Security - Free ▪ Single device protection ▪ Antivirus Scan* ▪ Wi-Fi Scan ▪ Identity Scan",
   "supports": "McAfee sells plans in its Android app"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "the agent tip that uninstalling does not cancel"
  },
  {
   "id": "s16",
   "url": "https://apps.apple.com/us/app/mcafee-stay-secure-private/id724596345",
   "title": "McAfee: Stay Secure & Private - App Store listing",
   "publisher": "platform",
   "quote": "McAfee Security - Free ▪ Single device protection ▪ Wi-Fi Scan ▪ Identity Scan ▪ System Scan",
   "supports": "the free tier"
  },
  {
   "id": "s17",
   "url": "https://apps.apple.com/us/app/mcafee-stay-secure-private/id724596345",
   "title": "McAfee: Stay Secure & Private - App Store listing",
   "publisher": "platform",
   "quote": "Yearly Standard Subscription $29.99",
   "supports": "yearly App Store price"
  },
  {
   "id": "s18",
   "url": "https://www.verizon.com/support/mcafee-eula-legal/",
   "title": "McAfee Mobile Products End User License Agreement (copy hosted by Verizon)",
   "publisher": "vendor",
   "quote": "Upon expiration or termination of the Service for any reason, You are no longer authorized to use or access the Service",
   "supports": "what you lose when the subscription ends"
  },
  {
   "id": "s19",
   "url": "https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html",
   "title": "McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms",
   "publisher": "vendor",
   "quote": "It automatically renews until you cancel it. We'll charge your payment method 30 days before your annual term expires",
   "supports": "annual renewals are charged 30 days before the term expires"
  },
  {
   "id": "s20",
   "url": "https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html",
   "title": "McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms",
   "publisher": "vendor",
   "quote": "For annual terms, you'll get an email reminder 30 days before you are charged. To avoid charges, cancel at least 31 days before expiration.",
   "supports": "cancel at least 31 days before expiration; reminder email"
  },
  {
   "id": "s21",
   "url": "https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html",
   "title": "McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms",
   "publisher": "vendor",
   "quote": "You can manage your subscription or change your auto-renewal settings through your My Account page.",
   "supports": "auto-renewal is turned off on the My Account page"
  },
  {
   "id": "s22",
   "url": "https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html",
   "title": "McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms",
   "publisher": "vendor",
   "quote": "Full refunds are available if requested within 30 days of your initial purchase or 60 days of a renewal charge",
   "supports": "the 30-day (purchase) and 60-day (renewal) full refund"
  },
  {
   "id": "s23",
   "url": "https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html",
   "title": "McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms",
   "publisher": "vendor",
   "quote": "though this doesn't apply to monthly subscriptions. Check our Refund Policy for details or reach out to Customer Service.",
   "supports": "monthly subscriptions are excluded from the refund; Customer Service handles refunds"
  },
  {
   "id": "s24",
   "url": "https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html",
   "title": "McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms",
   "publisher": "vendor",
   "quote": "You'll need to provide payment details at sign-up, and you'll be charged at the end of the trial period unless you cancel beforehand.",
   "supports": "free trials charge at the end unless cancelled first"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "McAfee's help center (mcafee.com/support) couldn't be read, so its exact menu names, start link and confirmation aren't confirmed; McAfee's product-page terms confirm auto-renewal is changed on the My Account page",
   "Whether access continues to the end of the paid term after turning off auto-renewal is not confirmed",
   "Partner billing (carriers such as Verizon or T-Mobile, and trials preinstalled on new PCs) is not documented on pages we could read",
   "How long McAfee keeps account data after cancelling is not confirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "notice and step 1: McAfee charges annual renewals 30 days before expiry; cancel at least 31 days before (was 'before the term expires')",
    "refund: full refund within 30 days of purchase or 60 days of a renewal, not for monthly subscriptions (was renewal-only, all plans)",
    "Added the free-trial rule and McAfee's own terms (s19-s24, mcafee.com product page) to the direct route; summary and refund tip updated",
    "Still unconfirmed: exact menu names and start URL, whether access runs to the end of the term, partner and carrier billing"
   ]
  }
 },
 "delete_account": {
  "url": "https://home.mcafee.com/",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/mcafee",
 "json": "https://stackcut.io/exits/mcafee.json",
 "localized": [
  {
   "language": "de",
   "market": "DE",
   "title": "McAfee kündigen",
   "page": "https://stackcut.io/de/cancel/mcafee",
   "checked_on": "2026-10-05"
  },
  {
   "language": "nl",
   "market": "NL",
   "title": "McAfee opzeggen",
   "page": "https://stackcut.io/nl/cancel/mcafee",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "777ce9971ec2344e83fc6a0a1c9d5dfd8c020df390c8e8b4ca51d73ed630343c",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "mcafee--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "mcafee--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "mcafee--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}