{
 "id": "matlab",
 "name": "MATLAB",
 "category": "developer_tools",
 "website": "https://www.mathworks.com",
 "domains": [
  "mathworks.com"
 ],
 "summary": "MATLAB is sold as annual licenses (12 months, maintenance included) or perpetual licenses with yearly Software Maintenance Service. Renewals are bought from a quote or in the License Center. MathWorks publishes no cancel or auto-renewal steps: ask Customer Support through its billing case form or by phone.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Ask MathWorks Customer Support",
   "applies_to": "MATLAB annual licenses and Software Maintenance Service renewals: Standard and Education licenses (renewed from a quote) and Home and Student annual licenses (renewed in the License Center)",
   "who": "The license holder. MathWorks doesn't say which roles can stop a renewal; its contact page handles license administrator changes separately",
   "method": "form",
   "start_url": "https://www.mathworks.com/support/contact_us.html",
   "steps": [
    {
     "do": "Open MathWorks Contact Support and choose Sales, Billing, and Other Questions, then Billing or invoice questions",
     "expect": "Billing or invoice questions"
    },
    {
     "do": "Submit a case that names the license (include the license number) and asks to stop its renewal; or call Customer Support at 508-647-7000, Monday to Friday, 08:30-18:30 ET",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "An annual license gives the right to use the software for a 12-month period. A perpetual license can be used indefinitely; only its Software Maintenance Service is renewed",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "With a perpetual license you keep the right to use the software indefinitely; what you renew yearly is Software Maintenance Service (upgrades, support, online license management). Without it you can't buy or install add-on products",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "For an annual license, the end of its 12-month period. A perpetual license keeps working; maintenance benefits end when the subscription isn't renewed",
  "data_kept": null,
  "you_lose": [
   "Upgrades, support and online license management that come with Software Maintenance Service",
   "The ability to buy and install add-on products, which needs an active subscription"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "MathWorks documents no cancel button: renewals are purchases from a quote (Standard, Education) or in the License Center after signing in (Home, Student annual)",
   "Confirm the license type first: annual and perpetual licenses end differently",
   "Delete my account is a separate request on MathWorks' contact page; the pages don't say it ends a license or its renewal"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.mathworks.com/services/maintenance.html",
   "title": "Software Maintenance Service",
   "publisher": "vendor",
   "quote": "Renew your subscription to MathWorks Software Maintenance Service.",
   "supports": "maintenance is renewed as a subscription"
  },
  {
   "id": "s2",
   "url": "https://www.mathworks.com/services/maintenance.html",
   "title": "Software Maintenance Service",
   "publisher": "vendor",
   "quote": "Standard and Education Licenses",
   "supports": "renewal options for Standard and Education licenses (buy from a quote or request one)"
  },
  {
   "id": "s3",
   "url": "https://www.mathworks.com/services/maintenance.html",
   "title": "Software Maintenance Service",
   "publisher": "vendor",
   "quote": "Home and Student Annual Licenses",
   "supports": "Home and Student annual licenses are renewed separately, after signing in"
  },
  {
   "id": "s4",
   "url": "https://www.mathworks.com/pricing-licensing.html",
   "title": "Pricing and Licensing",
   "publisher": "vendor",
   "quote": "Provides the right to use the software for a 12-month period",
   "supports": "annual licenses run for 12 months"
  },
  {
   "id": "s5",
   "url": "https://www.mathworks.com/pricing-licensing.html",
   "title": "Pricing and Licensing",
   "publisher": "vendor",
   "quote": "MathWorks Software Maintenance Service is included in the annual license fee.",
   "supports": "annual licenses include maintenance"
  },
  {
   "id": "s6",
   "url": "https://www.mathworks.com/company/aboutus/contact_us/renewal.html",
   "title": "Request a renewal quote",
   "publisher": "vendor",
   "quote": "To request a quote on Software Maintenance Service, please complete the form below.",
   "supports": "renewals are requested as quotes through a form"
  },
  {
   "id": "s7",
   "url": "https://www.mathworks.com/support/contact_us.html",
   "title": "Contact MathWorks Support",
   "publisher": "vendor",
   "quote": "Sales, Billing, and Other Questions",
   "supports": "the support area for billing requests"
  },
  {
   "id": "s8",
   "url": "https://www.mathworks.com/support/contact_us.html",
   "title": "Contact MathWorks Support",
   "publisher": "vendor",
   "quote": "Billing or invoice questions",
   "supports": "the billing case option"
  },
  {
   "id": "s9",
   "url": "https://www.mathworks.com/support/contact_us.html",
   "title": "Contact MathWorks Support",
   "publisher": "vendor",
   "quote": "508-647-7000",
   "supports": "the Customer Support phone number"
  },
  {
   "id": "s10",
   "url": "https://www.mathworks.com/support/contact_us.html",
   "title": "Contact MathWorks Support",
   "publisher": "vendor",
   "quote": "Customer Support (Monday-Friday) Hours: 08:30-18:30 ET",
   "supports": "Customer Support hours"
  },
  {
   "id": "s11",
   "url": "https://www.mathworks.com/pricing-licensing.html",
   "title": "Pricing and Licensing",
   "publisher": "vendor",
   "quote": "Provides the right to use the software indefinitely",
   "supports": "perpetual licenses can be used indefinitely"
  },
  {
   "id": "s12",
   "url": "https://www.mathworks.com/company/aboutus/contact_us/renewal.html",
   "title": "Request a renewal quote",
   "publisher": "vendor",
   "quote": "Renew subscription to receive upgrades, support, and online license management",
   "supports": "what maintenance includes"
  },
  {
   "id": "s13",
   "url": "https://www.mathworks.com/services/maintenance.html",
   "title": "Software Maintenance Service",
   "publisher": "vendor",
   "quote": "An active subscription is required to purchase and install add-on products.",
   "supports": "add-ons need an active subscription"
  },
  {
   "id": "s14",
   "url": "https://www.mathworks.com/support/contact_us.html",
   "title": "Contact MathWorks Support",
   "publisher": "vendor",
   "quote": "Delete my account",
   "supports": "account deletion is a separate request"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "MathWorks' public pages don't say whether annual licenses or Software Maintenance Service renew automatically, or how to stop a renewal; that would be in the Store Terms and Conditions or the License Center, which need a browser or sign-in",
   "Notice periods, refunds and fees for ending a license aren't stated on MathWorks' public pricing, maintenance or contact pages",
   "What MathWorks sends to confirm a stopped renewal isn't documented",
   "Whether an annual license stops working the day its 12-month period ends isn't spelled out on the pricing page",
   "Prices for Home, Student, Academic and Startup licenses aren't listed on the pricing page, so no cheaper-license comparison is given",
   "Licenses bought through a local MathWorks representative or distributor may follow that seller's terms; those aren't documented here"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "The renewal-quote page is for buying renewals, not ending them: the route now points to Customer Support (Sales, Billing, and Other Questions case form, or 508-647-7000) and says no cancel steps are documented",
    "Added what each license type means when it isn't renewed: annual licenses run 12 months; perpetual licenses keep working and only maintenance lapses",
    "Added the add-on rule (an active subscription is needed to buy and install add-ons) and the perpetual-license way to pay less",
    "Store Terms and Conditions and License Center couldn't be read without a browser or sign-in, so auto-renewal, notice and refund terms stay unconfirmed",
    "mathworks.com shows a bot check to scripted readers, so quotes were confirmed by reading the pages directly; the spot-checker can't read them"
   ]
  }
 },
 "delete_account": {
  "url": "https://se.mathworks.com/company/aboutus/data-subject-access-request-form.html",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/matlab",
 "json": "https://stackcut.io/exits/matlab.json",
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
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   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
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  "routes": [
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    "route_id": "matlab--sales-contract--r1",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}