{
 "id": "masterclass",
 "name": "MasterClass",
 "category": "education_learning",
 "website": "https://www.masterclass.com",
 "domains": [
  "masterclass.com"
 ],
 "summary": "Cancel in a web browser at masterclass.com: Settings, Membership, Cancel Membership, then Cancel Now; a confirmation email follows and access lasts to the renewal date. The app can't cancel. Apple, Google Play, Amazon or Roku purchases cancel there. Renewal charges aren't refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "MasterClass memberships bought on masterclass.com",
   "who": "The account holder, signed in on the web",
   "method": "self_serve",
   "start_url": "https://www.masterclass.com",
   "steps": [
    {
     "do": "Sign in at masterclass.com in a web browser, not the app (on a phone, use a mobile browser and ignore the Go to the App button)",
     "expect": null
    },
    {
     "do": "Open the profile or account menu at the top right, then Settings",
     "expect": "Membership"
    },
    {
     "do": "In the Membership section, click Cancel Membership",
     "expect": "Cancel Now"
    },
    {
     "do": "Select Cancel Now to confirm",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email once the cancellation is processed",
   "effective": "The membership is set to cancel at the end of the current billing period and stays active until the renewal date",
   "notice": "Turn off auto-renewal before the renewal date; renewal charges are not refundable",
   "refund": "Within 30 days of buying, chat with the Support Team to see if you qualify under the 30-Day Satisfaction Guarantee; renewal charges are not eligible for refunds",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s9",
    "s10",
    "s25"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "MasterClass memberships bought in the iOS app through the Apple App Store",
   "who": "The Apple Account that bought the membership",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then MasterClass",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions there is no Cancel button, or an expiration message in red text",
   "effective": "Set to cancel at the end of the current billing period; access continues until the renewal date",
   "notice": null,
   "refund": "Refunds for iOS purchases must be requested from Apple; MasterClass cannot process them",
   "fees": null,
   "source_ids": [
    "s7",
    "s11",
    "s12",
    "s19",
    "s20"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "MasterClass memberships bought in the Android app through Google Play",
   "who": "The Google Account that bought the membership",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "MasterClass"
    },
    {
     "do": "Next to MasterClass, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Set to cancel on the renewal date of the original purchase; the membership stays active until then",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s13",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "MasterClass memberships bought through Amazon",
   "who": "The Amazon account that bought the membership",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On the Amazon website, open Your Memberships and Subscriptions",
     "expect": "MasterClass"
    },
    {
     "do": "Cancel the MasterClass auto-renewal there",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Amazon's return policy applies: in Your Orders, choose Return for Refund next to the MasterClass order",
   "fees": null,
   "source_ids": [
    "s14",
    "s15"
   ]
  },
  {
   "channel": "roku",
   "applies_to": "MasterClass memberships bought through Roku",
   "who": "The Roku account that bought the membership",
   "method": "platform_settings",
   "start_url": "https://my.roku.com/subscriptions",
   "steps": [
    {
     "do": "Go to my.roku.com/subscriptions and sign in to your Roku account",
     "expect": "Active subscriptions"
    },
    {
     "do": "Under Active subscriptions, select MasterClass, then Manage subscription",
     "expect": "Turn off auto-renew"
    },
    {
     "do": "Select Turn off auto-renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until the current billing cycle ends",
   "notice": null,
   "refund": "Roku says no partial-term refunds are provided",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Members who bought on the website can switch to a cheaper plan in Settings > Membership > Change Plan; downgrades start at the next annual renewal date",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The renewal date at the end of the current billing period",
  "data_kept": null,
  "you_lose": [
   "Access to MasterClass classes after the renewal date"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancellations cannot be made in the MasterClass app; use a web browser",
   "MasterClass only acts on cancellation requests submitted or confirmed by the account holder from the account's email address",
   "Renewal charges are not refundable, so turn off auto-renewal before the renewal date",
   "Apple, Google Play, Amazon and Roku handle their own refunds; MasterClass cannot refund those purchases"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "Click your profile or account menu in the top right, then select Settings.",
   "supports": "where the web flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "In Account Settings, find the Membership section and click Cancel Membership.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "On the next screen, select Cancel Now to confirm and complete your cancellation.",
   "supports": "the final step"
  },
  {
   "id": "s4",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "Your subscription will be set to cancel at the end of your current billing period.",
   "supports": "when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "You'll receive a confirmation email once your cancellation is processed.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s6",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "Cancellations cannot be made through the MasterClass app.",
   "supports": "the app cannot cancel"
  },
  {
   "id": "s7",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "If you purchased your subscription through the iOS App Store or Google Play, cancellations must be completed directly through the respective app store.",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s8",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "MasterClass can only process cancellation or data-related requests when they are submitted or confirmed directly by the account holder from the email address associated with their MasterClass account.",
   "supports": "only the account holder can have a cancellation processed"
  },
  {
   "id": "s9",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/requesting-a-refund--id--ffUda_F-TPqkca5o9hJc5g",
   "title": "Requesting a Refund",
   "publisher": "vendor",
   "quote": "If you purchased your membership within the last 30 days, log into your account and chat with the Support Team to see if you are eligible for a refund",
   "supports": "the 30-day refund window"
  },
  {
   "id": "s10",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/requesting-a-refund--id--ffUda_F-TPqkca5o9hJc5g",
   "title": "Requesting a Refund",
   "publisher": "vendor",
   "quote": "Renewal charges are not eligible for refunds.",
   "supports": "no refunds on renewals"
  },
  {
   "id": "s11",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/managing-i-os-app-auto-renewal--id--mmtRu67KQ4Gwh7jzDOI5bw",
   "title": "Managing iOS App Auto-Renewal",
   "publisher": "vendor",
   "quote": "Once you complete these steps, your subscription will be set to cancel at the end of your current billing period.",
   "supports": "when an Apple cancellation takes effect"
  },
  {
   "id": "s12",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/managing-i-os-app-auto-renewal--id--mmtRu67KQ4Gwh7jzDOI5bw",
   "title": "Managing iOS App Auto-Renewal",
   "publisher": "vendor",
   "quote": "Refunds for iOS purchases must be requested directly through Apple.",
   "supports": "Apple handles refunds"
  },
  {
   "id": "s13",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/managing-android-app-auto-renewal--id--NLZ0H934Sp29ioySxO44gA",
   "title": "Managing Android App Auto-Renewal",
   "publisher": "vendor",
   "quote": "Once you have completed this process your subscription will be set to cancel upon the renewal date of your original purchase.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s14",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/amazon-subscription-management--id--B8r_D_VlQuGNWUk3KPDsnQ",
   "title": "Amazon Subscription Management",
   "publisher": "vendor",
   "quote": "To manage or cancel your auto-renewal, visit Your Memberships and Subscriptions on the Amazon website.",
   "supports": "the Amazon route"
  },
  {
   "id": "s15",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/amazon-subscription-management--id--B8r_D_VlQuGNWUk3KPDsnQ",
   "title": "Amazon Subscription Management",
   "publisher": "vendor",
   "quote": "You can request a refund by navigating to Your Orders and selecting Return for Refund next to your MasterClass order.",
   "supports": "Amazon refunds"
  },
  {
   "id": "s16",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/roku-subscription-management--id--du65oBsnS12wQQJ16fkrZw",
   "title": "Roku Subscription Management",
   "publisher": "vendor",
   "quote": "If you purchased your MasterClass membership through Roku, your subscription and payments are managed directly by Roku.",
   "supports": "the Roku route"
  },
  {
   "id": "s17",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.",
   "supports": "the Roku steps"
  },
  {
   "id": "s18",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "If you cancel with time left in your billing period, you can use your subscription until the end of the billing period. No partial-term refunds are provided.",
   "supports": "Roku access after cancelling and refunds"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the reason pop-up before the final step"
  },
  {
   "id": "s23",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/upgrading-and-downgrading-your-plan--id---PFhvvqCSwSGPv2EXZiBow",
   "title": "Upgrading and Downgrading Your Plan",
   "publisher": "vendor",
   "quote": "Within Settings, scroll down to the Membership section, and click Change Plan.",
   "supports": "where to downgrade"
  },
  {
   "id": "s24",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/upgrading-and-downgrading-your-plan--id---PFhvvqCSwSGPv2EXZiBow",
   "title": "Upgrading and Downgrading Your Plan",
   "publisher": "vendor",
   "quote": "Downgrades will take effect at the start of your next billing cycle on your annual renewal date.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s25",
   "url": "https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw",
   "title": "Cancelling Your Subscription Renewal",
   "publisher": "vendor",
   "quote": "Log into your account at www.masterclass.com using a mobile browser (not the app). When prompted, ignore the Go to the App button.",
   "supports": "on a phone, cancel in a mobile browser and skip the Go to the App prompt"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Amazon's own pages were not used; the Amazon route rests on MasterClass's help article, and when Amazon-billed access ends is not stated",
   "Whether the web cancel flow shows offers or asks why is not documented",
   "What MasterClass keeps after cancelling, and any data export, are not documented on the pages we read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-read all seven MasterClass help articles plus the Roku, Apple and Google Play pages: every route fact matches",
    "Web route step 1 now says to ignore the Go to the App button when cancelling in a phone browser (new source s25)"
   ]
  }
 },
 "delete_account": {
  "url": "https://privacy.masterclass.com/policies",
  "difficulty": "impossible",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/masterclass",
 "json": "https://stackcut.io/exits/masterclass.json",
 "evidence": {
  "packet_revision": "59639aedd1d100f2a2c9a49f7c1c1d8f7bb5c1bf5a46a4b6005d075aa08b2267",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "masterclass--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
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     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "masterclass--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "masterclass--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "masterclass--amazon--r4",
    "channel": "amazon",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "masterclass--roku--r5",
    "channel": "roku",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}