{
 "id": "make",
 "name": "Make",
 "category": "productivity",
 "website": "https://www.make.com",
 "domains": [
  "make.com"
 ],
 "summary": "An Owner or Admin opens Org, My Plan, Subscription, then Cancel subscription in Manage. The plan runs to the end of the monthly cycle or annual term, then the organization moves to Free; unused credits don't carry over and there are no cash refunds. Pausing is an alternative.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Make paid plans for an organization (such as Core, Pro and Teams), monthly or annual",
   "who": "An organization Owner or Admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in, open Org in the left sidebar, then the Subscription tab in My Plan",
     "expect": "The Manage section"
    },
    {
     "do": "In the Manage section, click Cancel subscription",
     "expect": null
    },
    {
     "do": "In the dialog, give the reason for cancelling and review the features you'll lose",
     "expect": null
    },
    {
     "do": "The Free plan supports only one team: if asked, select the team to keep, then confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "Make emails you to confirm the cancellation; until the cycle ends, Renew subscription undoes it",
   "effective": "At the end of the current monthly billing cycle or annual term: you aren't charged for the next month and can use the plan until then; then the organization moves to the Free plan",
   "notice": null,
   "refund": "No cash refunds",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s34",
    "s35",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause instead of cancelling: an Owner or Admin opens Org, Subscription (My Plan), clicks Pause subscription in the Manage section and picks a period; the subscription and scenarios are paused",
   "evidence": "documented",
   "source_ids": [
    "s2",
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "type": "free_plan",
   "what": "The Free plan costs nothing and allows up to 1,000 credits a month, with a 15-minute minimum interval between runs",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s11"
   ]
  },
  {
   "type": "downgrade",
   "what": "Choose a lower tier under Compare Plans on the Subscription tab; unused credits move to the new plan for the next month or year",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying annually saves 15% or more",
   "evidence": "documented",
   "source_ids": [
    "s14"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Make for NGOs gives selected nonprofits a 12-month license that can be renewed",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  }
 ],
 "export": [
  {
   "data": "Scenarios (as blueprints)",
   "how": "Open the scenario in the Scenario Builder, click the three dots in the upper right corner and select Export blueprint",
   "format": "JSON file (.blueprint.json)",
   "limits": null,
   "source_ids": [
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of that month's billing cycle, or the end of the annual plan term",
  "data_kept": "Cancelling moves the organization to the Free plan, where you keep access to your scenarios. You can have only one free organization: any further organization you cancel becomes unlicensed and can't run scenarios until it subscribes again. Deleting a profile or an organization is permanent",
  "you_lose": [
   "Paid-plan credits and limits: the Free plan allows up to 1,000 credits a month and a 15-minute minimum interval between runs",
   "Unused credits: they don't transfer to the Free plan",
   "Extra teams: the Free plan keeps only one"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only one organization per account can be on the Free plan: cancelling a second paid organization leaves it unlicensed, and its scenarios can't run until it subscribes again",
   "Pausing (Org, Subscription, Manage, Pause subscription) stops the subscription and scenarios for a chosen period instead of cancelling",
   "If a payment fails, there are 7 days to update the payment method (Org, My Plan, Payments, Finish payment) before the subscription is cancelled automatically",
   "Deleting your profile also deletes the organization if you are its only user, and can't be undone; Make suggests cancelling and moving to the Free plan instead to keep your scenarios",
   "Only an organization's owner can delete it (username, Profile, Organizations tab, three dots, Delete), and deletion is permanent",
   "Export scenario blueprints before deleting anything"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.make.com/en/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you cancel your subscription to Make, your paid plan will run until the end of that month's billing cycle or the annual plan term.",
   "supports": "cancelling and when it takes effect"
  },
  {
   "id": "s2",
   "url": "https://help.make.com/pause-your-subscription",
   "title": "Pause your subscription",
   "publisher": "vendor",
   "quote": "Navigate to Org on the left sidebar, then to the Subscription tab in My Plan.",
   "supports": "where subscription settings are"
  },
  {
   "id": "s3",
   "url": "https://help.make.com/pause-your-subscription",
   "title": "Pause your subscription",
   "publisher": "vendor",
   "quote": "Only users with the Owner or Admin role can pause the subscription.",
   "supports": "the roles that manage the subscription"
  },
  {
   "id": "s4",
   "url": "https://help.make.com/delete-your-profile",
   "title": "Delete your profile",
   "publisher": "vendor",
   "quote": "consider canceling the subscription and downgrading to a Free plan in case you still want to have access to your created scenarios",
   "supports": "cancelling means moving to the Free plan and keeps scenarios"
  },
  {
   "id": "s5",
   "url": "https://help.make.com/change-your-subscription",
   "title": "Change your subscription",
   "publisher": "vendor",
   "quote": "These terms don't apply when downgrading to the Free plan.",
   "supports": "moving to Free is handled separately from paid downgrades"
  },
  {
   "id": "s6",
   "url": "https://help.make.com/pause-your-subscription",
   "title": "Pause your subscription",
   "publisher": "vendor",
   "quote": "In the Manage section, click Pause subscription.",
   "supports": "the pause button"
  },
  {
   "id": "s7",
   "url": "https://help.make.com/pause-your-subscription",
   "title": "Pause your subscription",
   "publisher": "vendor",
   "quote": "select the period to pause",
   "supports": "choosing a pause period"
  },
  {
   "id": "s8",
   "url": "https://help.make.com/pause-your-subscription",
   "title": "Pause your subscription",
   "publisher": "vendor",
   "quote": "I understand my subscription and scenarios will be paused",
   "supports": "what a pause does"
  },
  {
   "id": "s9",
   "url": "https://www.make.com/en/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 1,000 credits/mo",
   "supports": "the Free plan's credits"
  },
  {
   "id": "s10",
   "url": "https://www.make.com/en/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "15-minute minimum interval between runs",
   "supports": "the Free plan's run interval"
  },
  {
   "id": "s11",
   "url": "https://help.make.com/organizations",
   "title": "Organizations",
   "publisher": "vendor",
   "quote": "By default, the organization is on a Free plan",
   "supports": "organizations can sit on the Free plan"
  },
  {
   "id": "s12",
   "url": "https://help.make.com/change-your-subscription",
   "title": "Change your subscription",
   "publisher": "vendor",
   "quote": "Compare Plans",
   "supports": "where a lower tier is chosen"
  },
  {
   "id": "s13",
   "url": "https://www.make.com/en/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "When you downgrade we will transfer all your unused credits to the new subscription.",
   "supports": "credits carry over on a downgrade"
  },
  {
   "id": "s14",
   "url": "https://www.make.com/en/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Save 15% or more",
   "supports": "the annual discount"
  },
  {
   "id": "s15",
   "url": "https://help.make.com/ngo-program",
   "title": "NGO program",
   "publisher": "vendor",
   "quote": "with a license for 12 months, with the opportunity to renew after the initial period",
   "supports": "the NGO license"
  },
  {
   "id": "s16",
   "url": "https://help.make.com/blueprints",
   "title": "Scenario blueprints",
   "publisher": "vendor",
   "quote": "In the upper right corner of the Scenario Builder, click the three dots",
   "supports": "where the export is"
  },
  {
   "id": "s17",
   "url": "https://help.make.com/blueprints",
   "title": "Scenario blueprints",
   "publisher": "vendor",
   "quote": "Export blueprint",
   "supports": "the export menu item"
  },
  {
   "id": "s18",
   "url": "https://help.make.com/blueprints",
   "title": "Scenario blueprints",
   "publisher": "vendor",
   "quote": ".blueprint.json",
   "supports": "the export format"
  },
  {
   "id": "s19",
   "url": "https://help.make.com/what-to-do-if-your-payment-fails",
   "title": "What to do if your payment fails",
   "publisher": "vendor",
   "quote": "There is a seven-day grace period to update your payment method",
   "supports": "the grace period after a failed payment"
  },
  {
   "id": "s20",
   "url": "https://help.make.com/what-to-do-if-your-payment-fails",
   "title": "What to do if your payment fails",
   "publisher": "vendor",
   "quote": "your subscription is automatically canceled",
   "supports": "automatic cancellation after the grace period"
  },
  {
   "id": "s21",
   "url": "https://help.make.com/delete-your-profile",
   "title": "Delete your profile",
   "publisher": "vendor",
   "quote": "the whole organization will be deleted together with your profile",
   "supports": "a sole user's profile deletion removes the organization"
  },
  {
   "id": "s22",
   "url": "https://help.make.com/delete-your-profile",
   "title": "Delete your profile",
   "publisher": "vendor",
   "quote": "Once you delete your profile, you won't be able to restore it",
   "supports": "profile deletion is permanent"
  },
  {
   "id": "s23",
   "url": "https://help.make.com/organizations",
   "title": "Organizations",
   "publisher": "vendor",
   "quote": "You can delete an organization only if you are the owner of the organization.",
   "supports": "who can delete an organization"
  },
  {
   "id": "s24",
   "url": "https://help.make.com/organizations",
   "title": "Organizations",
   "publisher": "vendor",
   "quote": "You can't undo this action. Your organization will be permanently deleted and it can't be retrieved.",
   "supports": "organization deletion is permanent"
  },
  {
   "id": "s25",
   "url": "https://www.make.com/en/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Credits expire at the end of the term",
   "supports": "unused credits expire"
  },
  {
   "id": "s26",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Only users with the Owner or Admin role can cancel the subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s27",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "In the Manage section, click Cancel subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s28",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "In the dialog, provide the reason behind the cancellation and view the internal features you'll lose.",
   "supports": "the reason prompt"
  },
  {
   "id": "s29",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "The Free plan only supports one team. If relevant, select one team to retain.",
   "supports": "choosing the team to keep"
  },
  {
   "id": "s30",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "we won't charge you for the next month, and you can still use your current subscription until the end of your billing cycle.",
   "supports": "when it takes effect"
  },
  {
   "id": "s31",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "We don't transfer your unused credits to that Free plan.",
   "supports": "unused credits don't carry over to Free"
  },
  {
   "id": "s32",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "each subsequent organization you cancel is set as an organization without a license.",
   "supports": "extra cancelled organizations become unlicensed"
  },
  {
   "id": "s33",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "under this organization until you subscribe to a new plan",
   "supports": "an unlicensed organization can't run scenarios until it subscribes"
  },
  {
   "id": "s34",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "will send you an email confirming the cancellation",
   "supports": "the confirmation email"
  },
  {
   "id": "s35",
   "url": "https://help.make.com/cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If you change your mind, you can click Renew subscription.",
   "supports": "undoing a cancellation"
  },
  {
   "id": "s36",
   "url": "https://help.make.com/change-your-subscription",
   "title": "Change your subscription",
   "publisher": "vendor",
   "quote": "has a no cash refund policy",
   "supports": "no cash refunds"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Make's Master Services Agreement (make.com/master-service-agreement.pdf) isn't quoted as a source here; read in review, it says subscriptions renew automatically for the same period unless you notify Make before a charge, and that fees are non-cancelable and non-refundable",
   "Enterprise contract renewal and notice terms are not on Make's help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Read the Cancel your subscription article: steps now include Cancel subscription, the reason dialog and choosing the team to keep; who is Owner or Admin (s26-s29)",
    "confirm_by: confirmation email, and Renew subscription undoes it (s34, s35); effective: no charge for the next month (s30)",
    "Refund: Make has a no cash refund policy (s36)",
    "Added the one-free-organization rule (extra cancelled organizations become unlicensed) and that unused credits don't move to Free (s32, s33, s31)",
    "Cancel article gap confirmed; level set to docs. MSA renewal terms confirmed but left uncited (PDF)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "make",
  "name": "Make",
  "recipes": [
   {
    "id": "fixed-automations",
    "title": "A handful of stable automations",
    "best_year_one_net": 310
   }
  ]
 },
 "page": "https://stackcut.io/cancel/make",
 "json": "https://stackcut.io/exits/make.json",
 "evidence": {
  "packet_revision": "c297dda8a57125256d009ad539bdc2f5b53e408b7a7963ff2ea7344c6db6064e",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "make--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}