{
 "id": "mailjet",
 "name": "Mailjet",
 "category": "marketing_sales",
 "website": "https://www.mailjet.com",
 "domains": [
  "mailjet.com",
  "documentation.mailjet.com"
 ],
 "summary": "To stop paying, downgrade to the Free plan in Account Settings; it takes effect at the end of the billing cycle, and annual plans can only downgrade in their last month. Terminate my Mailjet account deletes everything permanently. Prepaid plans aren't refunded, and overage charges bill at renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Stop paying: downgrade to Free",
   "applies_to": "Self-service monthly or annual plans, downgraded to the Free plan",
   "who": "Whoever can open Account Settings; the help article doesn't name the roles",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "From your Mailjet dashboard, go to Account Settings",
     "expect": null
    },
    {
     "do": "Click Downgrade, scroll down to the Free plan and click Select Plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle. On an annual plan, downgrade options only appear in the last month of the annual cycle",
   "notice": "Annual plans: downgrade (or switch to monthly) during the last month of the annual billing cycle",
   "refund": "No refunds on prepaid plans (monthly or annual), except for double payment or an interruption of service due to a technical issue; contact Support about those",
   "fees": "Extra emails sent beyond the plan are billed automatically when the plan renews, and extra usage can't be turned off",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s11",
    "s12",
    "s13",
    "s23",
    "s24",
    "s25",
    "s26",
    "s33",
    "s34",
    "s35"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Close the account (permanent)",
   "applies_to": "Accounts on self-serve plans; custom subscriptions are excluded",
   "who": "Whoever can open Account Settings; the help article doesn't name the roles",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Go to Account Settings and click Terminate my Mailjet account",
     "expect": "Terminate my Mailjet account"
    },
    {
     "do": "Say why you are cancelling and select Continue",
     "expect": null
    },
    {
     "do": "Enter your account password and select Terminate",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: you are redirected out of the application and the account is permanently deleted, with all account information and data",
   "notice": null,
   "refund": "No refunds on prepaid plans (monthly or annual), except for double payment or an interruption of service due to a technical issue",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s27"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Custom subscriptions and contracts",
   "applies_to": "Contract customers on a custom subscription (Service Order)",
   "who": "The contract customer, through its account manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Service Order for the term; contract terms renew as set out there",
     "expect": null
    },
    {
     "do": "Give written notice of non-renewal at least 30 days before the term expires, through your account manager",
     "expect": null
    },
    {
     "do": "To close the account, contact your account manager or open a support ticket: Terminate isn't available on custom subscriptions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term, if notice was given in time",
   "notice": "Written notice of non-renewal at least 30 days before the current term expires",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s14",
    "s28",
    "s29"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade to the Free plan instead of closing: up to 6,000 emails a month, with at most 200 a day",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s5"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade to a lower paid plan in Account Settings; it takes effect at the end of the billing cycle and unused email credits don't carry over",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s2",
    "s3"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing carries a 10% discount on the pricing page; annual plans aren't refunded and can only downgrade in their last month",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s24",
    "s25"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Eligible non-profits get 20% off the subscription: submit a ticket to the Billing & Pricing team in the Support Center with an official document proving non-profit status. It applies to future monthly payments, not annual plans",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s30"
   ]
  }
 ],
 "export": [
  {
   "data": "Statistics and campaign data",
   "how": "Download statistics regularly, before they expire",
   "format": null,
   "limits": "Statistics and campaigns are kept 90 days on Free plans and 13 months on paid plans; data deleted after the limit can't be restored by upgrading",
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "A downgrade takes effect at the end of the current billing cycle; closing the account removes access immediately",
  "data_kept": "On the Free plan, templates and contacts are kept for the lifetime of the account, and statistics and campaigns for 90 days (after a 60-day grace period following a paid-to-free downgrade). Closing the account permanently removes all account information and data",
  "you_lose": [
   "Unused email credits, which do not carry over when you downgrade",
   "Statistics and campaigns older than 90 days, once the grace period after downgrading ends",
   "All account information and data once the account is closed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Downgrading to Free stops paid billing at the end of the cycle; Terminate my Mailjet account is permanent and immediate",
   "Annual plans can only be downgraded during the last month of the annual cycle",
   "Overage charges for extra emails are billed at renewal and can't be switched off",
   "The help article doesn't say closing the account stops a paid plan's billing, so downgrade to Free first",
   "Custom subscriptions can't be closed from Account Settings; use the account manager or a support ticket",
   "The Terms make backing up Customer Data your responsibility: download what you need before closing"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management",
   "title": "Mailjet Subscription Management",
   "publisher": "vendor",
   "quote": "All downgrades are scheduled to take effect at the end of your current billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s2",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management",
   "title": "Mailjet Subscription Management",
   "publisher": "vendor",
   "quote": "Unused email credits do not carry over.",
   "supports": "credits are lost on downgrade"
  },
  {
   "id": "s3",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management",
   "title": "Mailjet Subscription Management",
   "publisher": "vendor",
   "quote": "You can downgrade your subscription to a lower paid plan or to the Free plan.",
   "supports": "the downgrade option"
  },
  {
   "id": "s5",
   "url": "https://www.mailjet.com/pricing/",
   "title": "Mailjet pricing",
   "publisher": "vendor",
   "quote": "You can send up to 6,000 emails per month (with a sending maximum of 200 emails per day).",
   "supports": "free plan limits on the pricing page"
  },
  {
   "id": "s6",
   "url": "https://www.mailjet.com/pricing/",
   "title": "Mailjet pricing",
   "publisher": "vendor",
   "quote": "Annual (10% discount)",
   "supports": "annual billing discount"
  },
  {
   "id": "s7",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account",
   "title": "Deleting your Mailjet account",
   "publisher": "vendor",
   "quote": "Closing your Mailjet account is a permanent step that will completely remove all your account information and data.",
   "supports": "closing is permanent"
  },
  {
   "id": "s8",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account",
   "title": "Deleting your Mailjet account",
   "publisher": "vendor",
   "quote": "Account Settings",
   "supports": "where closing starts"
  },
  {
   "id": "s9",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account",
   "title": "Deleting your Mailjet account",
   "publisher": "vendor",
   "quote": "Terminate my Mailjet account",
   "supports": "the option that closes the account"
  },
  {
   "id": "s10",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account",
   "title": "Deleting your Mailjet account",
   "publisher": "vendor",
   "quote": "the termination option will not be available",
   "supports": "custom subscriptions can't use the option"
  },
  {
   "id": "s11",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042561154-Can-I-get-a-refund",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "there are no refunds on prepaid plans (monthly or annual subscriptions)",
   "supports": "refund policy"
  },
  {
   "id": "s12",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042561154-Can-I-get-a-refund",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "except in the event of double payment or interruption of service due to a technical issue.",
   "supports": "the refund exception"
  },
  {
   "id": "s13",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/13710460449563-How-can-I-prevent-Extra-Charges-overages",
   "title": "How can I prevent Extra Charges (overages)?",
   "publisher": "vendor",
   "quote": "Additional email charges will be automatically billed when your plan renews.",
   "supports": "overage billing"
  },
  {
   "id": "s14",
   "url": "https://www.mailjet.com/legal/terms/",
   "title": "Mailjet Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration",
   "supports": "the non-renewal notice for contracts"
  },
  {
   "id": "s16",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept",
   "title": "How long are my statistics kept?",
   "publisher": "vendor",
   "quote": "If you are using a Free plan and want to keep older statistics, download them regularly before they expire.",
   "supports": "download statistics before they expire"
  },
  {
   "id": "s17",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept",
   "title": "How long are my statistics kept?",
   "publisher": "vendor",
   "quote": "On Free plans, statistics and campaigns are kept for 90 days.",
   "supports": "retention on Free"
  },
  {
   "id": "s18",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept",
   "title": "How long are my statistics kept?",
   "publisher": "vendor",
   "quote": "On Paid plans, statistics and campaigns are kept for 13 months.",
   "supports": "retention on paid plans"
  },
  {
   "id": "s19",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept",
   "title": "How long are my statistics kept?",
   "publisher": "vendor",
   "quote": "If you downgrade from a Paid plan to a Free plan, the 90-day retention limit will apply after a 60-day grace period.",
   "supports": "downgrade grace period"
  },
  {
   "id": "s20",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits",
   "title": "Do you have special pricing for non-profits?",
   "publisher": "vendor",
   "quote": "Mailjet supports eligible non-profit organizations with a 20% discount on their subscription.",
   "supports": "non-profit discount"
  },
  {
   "id": "s21",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits",
   "title": "Do you have special pricing for non-profits?",
   "publisher": "vendor",
   "quote": "The 20% non-profit discount does not apply to annual subscriptions.",
   "supports": "the discount excludes annual plans"
  },
  {
   "id": "s22",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits",
   "title": "Do you have special pricing for non-profits?",
   "publisher": "vendor",
   "quote": "To apply, go to the Support Center and submit a ticket to our Billing & Pricing team.",
   "supports": "how to apply"
  },
  {
   "id": "s23",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/13710460449563-How-can-I-prevent-Extra-Charges-overages",
   "title": "How can I prevent Extra Charges (overages)?",
   "publisher": "vendor",
   "quote": "Extra usage cannot be deactivated.",
   "supports": "overages can't be turned off"
  },
  {
   "id": "s24",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management",
   "title": "Mailjet Subscription Management",
   "publisher": "vendor",
   "quote": "Downgrade options will only be available during the last month of your annual billing cycle.",
   "supports": "annual plans downgrade only in the last month"
  },
  {
   "id": "s25",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management",
   "title": "Mailjet Subscription Management",
   "publisher": "vendor",
   "quote": "Please note, that refunds are not available.",
   "supports": "no refunds on annual billing"
  },
  {
   "id": "s26",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management",
   "title": "Mailjet Subscription Management",
   "publisher": "vendor",
   "quote": "In Account Settings, click Downgrade.",
   "supports": "the Downgrade button"
  },
  {
   "id": "s27",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account",
   "title": "Deleting your Mailjet account",
   "publisher": "vendor",
   "quote": "Once confirmed, you will be redirected out of the application, and your account will be permanently deleted.",
   "supports": "closing is immediate and permanent"
  },
  {
   "id": "s28",
   "url": "https://www.mailjet.com/legal/terms/",
   "title": "Mailjet Terms of Service",
   "publisher": "vendor",
   "quote": "the term for contract customers will be as set forth in the applicable Service Order",
   "supports": "contract terms are set in the Service Order"
  },
  {
   "id": "s29",
   "url": "https://www.mailjet.com/legal/terms/",
   "title": "Mailjet Terms of Service",
   "publisher": "vendor",
   "quote": "at least thirty (30) days prior to the expiration of the then current term",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "s30",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits",
   "title": "Do you have special pricing for non-profits?",
   "publisher": "vendor",
   "quote": "the discount will be applied to your future monthly subscription payments.",
   "supports": "the discount applies to monthly payments"
  },
  {
   "id": "s31",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept",
   "title": "How long are my statistics kept?",
   "publisher": "vendor",
   "quote": "Your templates and contacts are kept for the lifetime of your account.",
   "supports": "templates and contacts are kept"
  },
  {
   "id": "s32",
   "url": "https://www.mailjet.com/legal/terms/",
   "title": "Mailjet Terms of Service",
   "publisher": "vendor",
   "quote": "It is your responsibility to ensure the integrity and security of Customer Data and to regularly backup",
   "supports": "backups are the customer's responsibility"
  },
  {
   "id": "s33",
   "url": "https://www.mailjet.com/legal/terms/",
   "title": "Mailjet Terms of Service",
   "publisher": "vendor",
   "quote": "the term for self-service customers has an initial one month term",
   "supports": "self-service plans run in monthly terms"
  },
  {
   "id": "s34",
   "url": "https://www.mailjet.com/legal/terms/",
   "title": "Mailjet Terms of Service",
   "publisher": "vendor",
   "quote": "will automatically renew at the end of the billing period",
   "supports": "self-service plans renew automatically"
  },
  {
   "id": "s35",
   "url": "https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management",
   "title": "Mailjet Subscription Management",
   "publisher": "vendor",
   "quote": "From your Mailjet dashboard, go to Account Settings.",
   "supports": "where the downgrade starts"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Mailjet's help pages don't say which user roles can downgrade or close an account",
   "Whether closing the account also stops a paid plan's billing isn't stated; the help suggests downgrading to Free if you're not ready to leave",
   "How to export contacts before closing isn't covered in the articles on cancelling",
   "Whether overage charges are billed after a downgrade takes effect isn't stated",
   "How the Terms' 30-day non-renewal notice applies to monthly self-service plans, beyond downgrading in Account Settings, isn't explained"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Contract route corrected: the email-to-account-manager-and-Legal rule is for notices of termination for breach or legal matters, not non-renewal; non-renewal needs written notice at least 30 days before the term ends",
    "Added that annual plans can only downgrade in the last month of the annual cycle and aren't refunded",
    "Added that overages can't be turned off and bill at renewal; closing is immediate (you're redirected out and the account is deleted)",
    "Data kept: templates and contacts last for the account's lifetime; stats deleted after the limit can't be restored",
    "Non-profit discount: apply with an official document; applies to future monthly payments",
    "Removed an unconfirmed Free-plan quote and trimmed others to the exact help-center wording; help-center quotes were confirmed by reading the pages, as the automatic checker can't load them"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/mailjet",
 "json": "https://stackcut.io/exits/mailjet.json",
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  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "mailjet--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "mailjet--sales-contract--r3",
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    "checked_on": "2026-10-08",
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     "status": "current",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}