{
 "id": "mailgun",
 "name": "Mailgun",
 "category": "developer_tools",
 "website": "https://www.mailgun.com",
 "domains": [
  "mailgun.com"
 ],
 "summary": "Cancel under Profile, Manage Account, Request Cancellation: it is immediate and irreversible, and all account data (domains, suppressions, logs) is deleted. To stop paying but keep the account, choose unsubscribe in Plan & Billing for the Free plan. The Terms ask for 30 days' written non-renewal notice.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Move to the Free plan, keep the account",
   "applies_to": "Paid Mailgun Send plans billed by Mailgun directly (not through Heroku, Rackspace or another integration)",
   "who": "An account user with the Admin role (Admins can edit account and billing details)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the Mailgun Control Panel, click the Profile drop-down menu at the top-right, then Plan & Billing",
     "expect": "the Mailgun Send product subscription (and Mailgun Optimize, if subscribed)"
    },
    {
     "do": "Choose unsubscribe to move to the Free plan. To move to a lower paid plan instead, click the gear icon next to the green Upgrade button and select Downgrade",
     "expect": null
    },
    {
     "do": "For a paid downgrade, adjust the slider to your new monthly sending volume and click Select plan",
     "expect": null
    }
   ],
   "confirm_by": "The selected plan displays on the account, scheduled for the next billing cycle",
   "effective": "A downgrade takes full effect right before the next billing cycle, and billing cycles start on the 1st of each month. When an unsubscribe to the Free plan takes effect is not stated",
   "notice": "The Terms say self-service plans renew monthly unless written notice of non-renewal is given at least 30 days before the current term ends",
   "refund": null,
   "fees": "Extra usage can't be turned off; overages are billed when the plan renews, on the invoice generated on the 1st for the previous month's usage",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s12",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel and delete the account",
   "applies_to": "Mailgun-direct accounts, including the Mailgun Send and Mailgun Optimize subscriptions",
   "who": "An account user with the Admin role (Admins can edit account and billing details)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export logs and suppression lists you need first (see export), then click the Profile drop-down menu at the top-right of the Control Panel",
     "expect": "Manage Account"
    },
    {
     "do": "Click Manage Account",
     "expect": "Request Cancellation, towards the bottom of the page"
    },
    {
     "do": "Click Request Cancellation, then confirm with Proceed with account cancellation in the pop-up",
     "expect": "Proceed with account cancellation"
    }
   ],
   "confirm_by": null,
   "effective": "Immediate and irreversible: all data on the account is deleted and can't be recovered",
   "notice": "The Terms say self-service plans renew monthly unless written notice of non-renewal is given at least 30 days before the current term ends",
   "refund": null,
   "fees": "Usage is invoiced on the 1st of each month for the previous month; how the final usage bill is handled after an immediate cancellation is not documented",
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s19",
    "s20",
    "s21",
    "s23"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through Heroku, Rackspace or others",
   "applies_to": "Mailgun accounts used through Heroku, Rackspace or another integration",
   "who": "The account holder with that partner",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Manage billing and account access in the partner's own control panel; Mailgun's billing steps apply only to Mailgun-direct accounts",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Contract customers with a Service Order, and accounts with a prepayment (Mailgun has no official yearly plans)",
   "who": "The customer, in writing",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email written notice of non-renewal to your account manager and to Sinch Email's Legal Department at least 30 days before the current term ends",
     "expect": null
    },
    {
     "do": "The Terms leave the Legal Department's email address blank, so ask your account manager for it; an emailed notice counts as received when sent",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the term set in the Service Order",
   "notice": "The term is set in the Service Order and renews automatically unless either party gives written notice of non-renewal at least 30 days before it ends",
   "refund": "Prepayments are non-refundable",
   "fees": null,
   "source_ids": [
    "s16",
    "s19",
    "s24",
    "s34",
    "s35",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan needs no credit card and includes 100 messages a day, 1 custom domain and 1 day of log retention; choose unsubscribe in Plan & Billing to move to it",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s25",
    "s26"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower paid plan in Plan & Billing (gear icon, Downgrade); it takes full effect right before the next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s6"
   ]
  }
 ],
 "export": [
  {
   "data": "Sending logs (events) shown in the Logs table",
   "how": "In the Control Panel, open Send, then Reporting, then Logs, and click Export at the upper right of the table",
   "format": "CSV",
   "limits": "Exports are limited to 1,000 logs; event data is kept up to 30 days depending on plan (1 day on the Free plan)",
   "source_ids": [
    "s27",
    "s28",
    "s29",
    "s26"
   ]
  },
  {
   "data": "Suppressions (bounces, complaints, unsubscribes), which are kept per domain",
   "how": "View them in the Control Panel (Send, then Sending, then Suppressions) or pull them through the suppressions APIs",
   "format": null,
   "limits": null,
   "source_ids": [
    "s30",
    "s31",
    "s32"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Cancellation ends access immediately; a downgrade takes full effect right before the next billing cycle (the 1st of the month)",
  "data_kept": "None: once cancellation is confirmed, all data on the account is deleted and can't be recovered",
  "you_lose": [
   "Sending domains and their suppression lists (suppressions are kept per domain)",
   "API keys, logs and all other account data",
   "The Mailgun Optimize subscription, which is cancelled with the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Request Cancellation deletes the account immediately and irreversibly; to stop paying but keep domains, API keys and suppressions, move to the Free plan instead",
   "Export logs (CSV, up to 1,000 per export) and suppression lists before cancelling",
   "Extra usage can't be turned off, and subaccount overages are billed to the primary account",
   "Accounts used through Heroku, Rackspace or another integration are billed by that partner",
   "The Terms say self-service plans renew monthly unless written notice of non-renewal is given 30 days before the term ends, while the in-app cancellation is immediate"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "Choose downgrade if you're looking to move your current paid plan to a lower paid plan. Otherwise, choose unsubscribe if you would like to move to the free plan.",
   "supports": "downgrade versus unsubscribe to the Free plan"
  },
  {
   "id": "s2",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "At the top-right corner of the page, click the Profile drop-down menu to expand its list of options.",
   "supports": "the Profile menu step"
  },
  {
   "id": "s3",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "Next, click the Plan & Billing option.",
   "supports": "where plans are changed"
  },
  {
   "id": "s4",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "Click the gear icon next to the green Upgrade button and select the Downgrade option.",
   "supports": "the downgrade step"
  },
  {
   "id": "s5",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "Adjust the slider tool to approximately match your new monthly sending volume and click the Select plan button for the desired plan.",
   "supports": "choosing the lower plan"
  },
  {
   "id": "s6",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "the selected plan will display on the account but will not take full effect until right before the next billing cycle occurs.",
   "supports": "when a downgrade takes effect, and how it shows"
  },
  {
   "id": "s7",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "Billing cycles occur on the 1st day of each month",
   "supports": "the billing cycle date"
  },
  {
   "id": "s8",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "if you wish to cancel the account completely (i.e. the Mailgun Send product subscription, as well as the Mailgun Optimize product subscription if you have subscribed to that product)",
   "supports": "cancelling covers Send and Optimize"
  },
  {
   "id": "s9",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "Next, click the Manage Account option.",
   "supports": "where cancelling starts"
  },
  {
   "id": "s10",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "towards the bottom of the page, click the Request Cancellation button and confirm your selection by clicking the Proceed with account cancellation button in the pop-up modal.",
   "supports": "the cancel and confirm steps"
  },
  {
   "id": "s11",
   "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
   "title": "How can I downgrade my account?",
   "publisher": "vendor",
   "quote": "clicking the Request Cancellation button and confirming cancellation is both immediate and irreversible. All data on your Mailgun account will be deleted and unrecoverable.",
   "supports": "cancelling is immediate and deletes all data"
  },
  {
   "id": "s12",
   "url": "https://help.mailgun.com/hc/en-us/articles/25065463903899-Account-User-Roles",
   "title": "Account User Roles",
   "publisher": "vendor",
   "quote": "Edit account and billing details",
   "supports": "the Admin role manages account and billing details"
  },
  {
   "id": "s13",
   "url": "https://help.mailgun.com/hc/en-us/articles/360011567454-How-can-I-change-my-account-s-credit-card",
   "title": "How can I change my account's credit card?",
   "publisher": "vendor",
   "quote": "If you use Mailgun through Heroku, Rackspace, or any other integration, payment updates will need to be handled via that service's corresponding processes.",
   "supports": "partner-billed accounts are handled by the partner"
  },
  {
   "id": "s14",
   "url": "https://help.mailgun.com/hc/en-us/articles/360011567454-How-can-I-change-my-account-s-credit-card",
   "title": "How can I change my account's credit card?",
   "publisher": "vendor",
   "quote": "These steps apply only to Mailgun-direct accounts.",
   "supports": "Mailgun's billing steps are for direct accounts"
  },
  {
   "id": "s15",
   "url": "https://help.mailgun.com/hc/en-us/articles/215953537-How-can-I-create-additional-account-users",
   "title": "How can I create additional account users?",
   "publisher": "vendor",
   "quote": "must manage their account access through the partner control panel",
   "supports": "partner-provisioned accounts use the partner's control panel"
  },
  {
   "id": "s16",
   "url": "https://www.mailgun.com/legal/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "the term for contract customers will be as set forth in the applicable Service Order and will automatically renew upon the expiration of the applicable term",
   "supports": "contract terms and auto-renewal"
  },
  {
   "id": "s17",
   "url": "https://www.mailgun.com/legal/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Your routine communications to Sinch Email regarding the Services should be sent to your account team using the Control Panel.",
   "supports": "how to reach the account team"
  },
  {
   "id": "s18",
   "url": "https://www.mailgun.com/legal/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "self-service customers has an initial one month term and will automatically renew at the end of the billing period",
   "supports": "self-service plans renew monthly"
  },
  {
   "id": "s19",
   "url": "https://www.mailgun.com/legal/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the then current term",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "s20",
   "url": "https://help.mailgun.com/hc/en-us/articles/6745531451547-What-happens-if-I-send-more-emails-than-my-monthly-plan-provides",
   "title": "What happens if I send more emails than my monthly plan provides?",
   "publisher": "vendor",
   "quote": "Additional email charges will be automatically billed when your plan renews.",
   "supports": "when overages are billed"
  },
  {
   "id": "s21",
   "url": "https://help.mailgun.com/hc/en-us/articles/6745531451547-What-happens-if-I-send-more-emails-than-my-monthly-plan-provides",
   "title": "What happens if I send more emails than my monthly plan provides?",
   "publisher": "vendor",
   "quote": "Extra usage cannot be deactivated.",
   "supports": "overages can't be switched off"
  },
  {
   "id": "s22",
   "url": "https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices",
   "title": "Where can I find my Mailgun invoices?",
   "publisher": "vendor",
   "quote": "The monthly invoice is generated on the 1st day of each month.",
   "supports": "the invoice date"
  },
  {
   "id": "s23",
   "url": "https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices",
   "title": "Where can I find my Mailgun invoices?",
   "publisher": "vendor",
   "quote": "The billing period on a given month's invoice is based on account usage starting on the 1st day of previous month",
   "supports": "usage is billed the month after"
  },
  {
   "id": "s24",
   "url": "https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices",
   "title": "Where can I find my Mailgun invoices?",
   "publisher": "vendor",
   "quote": "it is important to note that prepayments are non-refundable for our services",
   "supports": "prepayments are non-refundable"
  },
  {
   "id": "s25",
   "url": "https://help.mailgun.com/hc/en-us/articles/203068914-What-does-the-Free-plan-offer",
   "title": "What does the Free plan offer?",
   "publisher": "vendor",
   "quote": "Mailgun's Free plan requires no credit card and offers the following: 100 messages per day 1 custom domain can be added to your account",
   "supports": "the Free plan's limits"
  },
  {
   "id": "s26",
   "url": "https://help.mailgun.com/hc/en-us/articles/203068914-What-does-the-Free-plan-offer",
   "title": "What does the Free plan offer?",
   "publisher": "vendor",
   "quote": "1 day of data retention for Logs and the Events API",
   "supports": "log retention on the Free plan"
  },
  {
   "id": "s27",
   "url": "https://help.mailgun.com/hc/en-us/articles/32010244893211-Logs",
   "title": "Logs",
   "publisher": "vendor",
   "quote": "By clicking on the Export button on the upper right hand corner of the table, you can export the data in the tabular view to a csv",
   "supports": "exporting logs, and the format"
  },
  {
   "id": "s28",
   "url": "https://help.mailgun.com/hc/en-us/articles/32010244893211-Logs",
   "title": "Logs",
   "publisher": "vendor",
   "quote": "Exports are limited to 1,000 logs.",
   "supports": "the export limit"
  },
  {
   "id": "s29",
   "url": "https://help.mailgun.com/hc/en-us/articles/32010244893211-Logs",
   "title": "Logs",
   "publisher": "vendor",
   "quote": "Depending on plan level, event data is retained for up to 30 days.",
   "supports": "how long event data is kept"
  },
  {
   "id": "s30",
   "url": "https://help.mailgun.com/hc/en-us/articles/360012287493-Suppressions-Bounces-Complaints-Unsubscribes-Allowlists",
   "title": "Suppressions (Bounces, Complaints, Unsubscribes) & Allowlists",
   "publisher": "vendor",
   "quote": "Suppressions are organized per domain, since they're based on the proven interaction with a specific send.",
   "supports": "suppressions are kept per domain"
  },
  {
   "id": "s31",
   "url": "https://help.mailgun.com/hc/en-us/articles/360012287493-Suppressions-Bounces-Complaints-Unsubscribes-Allowlists",
   "title": "Suppressions (Bounces, Complaints, Unsubscribes) & Allowlists",
   "publisher": "vendor",
   "quote": "To view suppressions, you can either use the Mailgun control panel or view programmatically through the relevant APIs",
   "supports": "where suppressions can be pulled"
  },
  {
   "id": "s32",
   "url": "https://help.mailgun.com/hc/en-us/articles/360012287493-Suppressions-Bounces-Complaints-Unsubscribes-Allowlists",
   "title": "Suppressions (Bounces, Complaints, Unsubscribes) & Allowlists",
   "publisher": "vendor",
   "quote": "click the Send product and then click the Sending option to expand its list of suboptions.",
   "supports": "the menu path to suppressions"
  },
  {
   "id": "s33",
   "url": "https://help.mailgun.com/hc/en-us/articles/16380043681435-Subaccounts",
   "title": "Subaccounts",
   "publisher": "vendor",
   "quote": "If the combined usage across all subaccounts exceeds your plan's total allowance, overages will be billed to the primary account.",
   "supports": "subaccount overages bill the primary account"
  },
  {
   "id": "s34",
   "url": "https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices",
   "title": "Where can I find my Mailgun invoices?",
   "publisher": "vendor",
   "quote": "we do not have official yearly payment options. Nonetheless, we do allow for prepayments.",
   "supports": "no annual plans; prepayment is possible"
  },
  {
   "id": "s35",
   "url": "https://www.mailgun.com/legal/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you must send it by electronic mail to your account manager and the Sinch Email's Legal Department at",
   "supports": "formal notices go by email to the account manager and Legal"
  },
  {
   "id": "s36",
   "url": "https://www.mailgun.com/legal/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Notices are deemed received as of the time sent",
   "supports": "when an emailed notice counts"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The help pages name the unsubscribe option for moving to the Free plan but don't show where it is or when it takes effect",
   "How the final usage bill works after an immediate cancellation is not documented",
   "The Terms' 30-day written non-renewal notice for self-service plans conflicts with the immediate in-app cancellation; how Mailgun applies it is not explained",
   "Who can cancel is not stated directly; Admins can edit account and billing details",
   "What happens to subaccounts when the primary account is cancelled is not documented",
   "The Terms' Notices section leaves the Legal Department's email address blank"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Contract route: non-renewal notice goes by email to the account manager and Sinch Email's Legal Department (Terms Notices clause), not the Control Panel's routine channel",
    "All help-center facts re-read (downgrade/cancel, invoices, overages, Free plan, roles, partner billing, logs)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "mailgun",
  "name": "Mailgun",
  "recipes": [
   {
    "id": "replace-mailgun",
    "title": "Transactional email API",
    "best_year_one_net": 130
   }
  ]
 },
 "page": "https://stackcut.io/cancel/mailgun",
 "json": "https://stackcut.io/exits/mailgun.json",
 "evidence": {
  "packet_revision": "eef97a6fba7c07423e2194a5a9e3b49bd3ba376e4ae72daa81c65fe134844b64",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "mailgun--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "mailgun--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "mailgun--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "mailgun--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}