{
 "id": "mailerlite",
 "name": "MailerLite",
 "category": "marketing_sales",
 "website": "https://www.mailerlite.com",
 "domains": [
  "mailerlite.com"
 ],
 "summary": "An admin cancels in Account settings, Plan and billing, Cancel subscription; the plan runs to the end of the billing cycle, then the account drops to the Free plan with data kept. Disconnect custom domains first or the cancel won't start. Refunds are rare. A two-month pause is available.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "MailerLite paid plans, monthly or annual: Comfort and Power (formerly Growing Business and Advanced)",
   "who": "An account administrator (if you don't see Plan and billing, contact the account administrator)",
   "method": "self_serve",
   "start_url": "https://dashboard.mailerlite.com/billing",
   "steps": [
    {
     "do": "If landing pages or websites use a custom domain, disconnect or remove the domain first",
     "expect": null
    },
    {
     "do": "Go to Account settings, then Plan and billing",
     "expect": "Cancel subscription"
    },
    {
     "do": "Scroll down and click Cancel subscription",
     "expect": null
    },
    {
     "do": "Follow the prompts to confirm your cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep your current plan until it expires and aren't charged for the next period; the account then moves to the Free plan",
   "notice": null,
   "refund": "No refunds for unused or partially used plans, or for forgetting to cancel. Individuals using MailerLite for non-business purposes can ask for a refund within 14 calendar days of agreeing to the terms; any refund only within 30 days of the last transaction",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan you drop to: up to 250 active subscribers, 2,500 emails a month, 3 automations, 3 forms, 1 digital product, 1 landing page and 1 website",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "type": "pause",
   "what": "Pause the subscription: no charges for 2 months and Free plan limits apply, then it auto-renews (the account owner is notified 5 days before). Only once per calendar year",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move from Power to Comfort with Upgrade or downgrade on Plan and billing; the current plan finishes its billing cycle first. Not possible while you're over the lower plan's limits",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans get an automatic 10% discount (they auto-renew until cancelled)",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "30% off for nonprofit organizations that send proof of status through the Contact us page; discounts don't combine",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27"
   ]
  }
 ],
 "export": [
  {
   "data": "Subscribers (active, unconfirmed, unsubscribed, bounced and spam complaints) with the fields you choose",
   "how": "Open the Subscribers page, select the subscribers, toggle the columns to include, then click Actions and choose the export type",
   "format": "CSV or CSV for Excel",
   "limits": "Account administrators only",
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s43"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle; the account then moves to the Free plan",
  "data_kept": "Subscribers, campaigns and reports stay in the account on the Free plan. Legacy (Classic) accounts stay usable within Free plan limits for 30 days; after that you can still log in and export your data but can't add subscribers, create content or send. MailerLite may delete accounts inactive for 3 years (with 60 days to export first); a deletion request is completed within 30 days",
  "you_lose": [
   "Custom domains on landing pages and websites",
   "Pre-made templates, some automation features and the Preference center",
   "Extra users: they are removed automatically in the downgrade",
   "Anything beyond the Free plan's limits (250 active subscribers, 2,500 emails a month)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Disconnect custom domains from landing pages and websites before cancelling, or the cancellation can't start",
   "Cancelling is not deleting: the account stays on the Free plan. Deleting is separate (Account settings, Company profile, Account deletion; admins only) and can be undone within a 25-day grace period",
   "The 14-day premium trial needs no card and no cancelling: the account reverts to the Free plan",
   "A paused subscription renews by itself after two months",
   "Plans renew automatically, monthly or annual, until cancelled"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "Head to Account Settings, then Plan and billing.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "Scroll down and click the Cancel subscription button.",
   "supports": "the cancel step"
  },
  {
   "id": "s3",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Follow the prompts to confirm your cancellation.",
   "supports": "the confirm step"
  },
  {
   "id": "s4",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Canceling your subscription removes access to custom domains, and any existing custom domains need to be disconnected/removed from landing pages and websites first to successfully initiate the plan cancellation.",
   "supports": "custom domains must be removed first"
  },
  {
   "id": "s5",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "If you do not see this page or the Upgrade page, please contact the account administrator.",
   "supports": "who can cancel"
  },
  {
   "id": "s6",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "When you cancel your plan, you will keep your current plan until it expires, but you will not be automatically charged for the next month.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s7",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Once you cancel your subscription, your account will automatically downgrade to the Free plan after your current billing cycle ends.",
   "supports": "the account moves to the Free plan"
  },
  {
   "id": "s8",
   "url": "https://www.mailerlite.com/help/mailerlite-refund-policy",
   "title": "About MailerLite's refund policy",
   "publisher": "vendor",
   "quote": "We do not refund any unused or partially used plans (monthly or yearly) when you did not use or partially used the Services, and/or forgot to cancel your plan",
   "supports": "no refunds for unused plans"
  },
  {
   "id": "s9",
   "url": "https://www.mailerlite.com/help/mailerlite-refund-policy",
   "title": "About MailerLite's refund policy",
   "publisher": "vendor",
   "quote": "you have a right to request a refund within 14 calendar days from the day of agreeing to MailerLite's terms.",
   "supports": "the 14-day consumer refund right"
  },
  {
   "id": "s10",
   "url": "https://www.mailerlite.com/help/mailerlite-refund-policy",
   "title": "About MailerLite's refund policy",
   "publisher": "vendor",
   "quote": "The refund can only be made within 30 days from the last transaction date.",
   "supports": "the 30-day limit on any refund"
  },
  {
   "id": "s11",
   "url": "https://www.mailerlite.com/legal/terms-of-service",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Legacy (Classic) and new MailerLite subscription plans renew automatically, unless you choose to cancel.",
   "supports": "plans auto-renew"
  },
  {
   "id": "s12",
   "url": "https://www.mailerlite.com/legal/terms-of-service",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "You can cancel any time on the Plan and Billing page within your Account Settings.",
   "supports": "cancel any time, no notice"
  },
  {
   "id": "s13",
   "url": "https://www.mailerlite.com/legal/terms-of-service",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "There is no other circumstance in which you will be entitled to a refund from us",
   "supports": "refunds are limited"
  },
  {
   "id": "s14",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "The Free plan supports up to 250 active subscribers.",
   "supports": "Free plan subscriber limit"
  },
  {
   "id": "s15",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "The Free plan restricts the number of emails you can send per month to 2,500.",
   "supports": "Free plan sending limit"
  },
  {
   "id": "s16",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "up to 3 automations, 3 forms, 1 digital product, 1 landing page, and 1 website",
   "supports": "Free plan feature limits"
  },
  {
   "id": "s17",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "While a subscription is paused, no charges are made to your payment method for 2 months.",
   "supports": "the pause option"
  },
  {
   "id": "s18",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "Free plan limitations will apply.",
   "supports": "Free plan limits during a pause"
  },
  {
   "id": "s19",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "After two months, your subscription will auto-renew. The account owner will be notified of this 5 days before the renewal date.",
   "supports": "a pause ends with auto-renewal"
  },
  {
   "id": "s20",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "It is only possible to pause a subscription once per calendar year.",
   "supports": "pause limit"
  },
  {
   "id": "s21",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "When downgrading, your original plan will finish the billing cycle (monthly or annual), then the new (lesser) plan will start at the next billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s22",
   "url": "https://www.mailerlite.com/help/paid-plans-update-faq",
   "title": "Moving to the new Comfort and Power plans: What you need to know",
   "publisher": "vendor",
   "quote": "No, you will not be able to downgrade your plan while the limits are exceeded.",
   "supports": "no downgrade while over limits"
  },
  {
   "id": "s23",
   "url": "https://www.mailerlite.com/help/paid-plans-update-faq",
   "title": "Moving to the new Comfort and Power plans: What you need to know",
   "publisher": "vendor",
   "quote": "Growing Business plan is now called Comfort, and the Advanced plan is now called Power.",
   "supports": "current plan names"
  },
  {
   "id": "s24",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "Annual plans, you'll automatically get a 10% discount.",
   "supports": "annual discount"
  },
  {
   "id": "s25",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "Annual plans also automatically renew until the subscription is cancelled",
   "supports": "annual plans auto-renew"
  },
  {
   "id": "s26",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "A 30% discount can be applied for non-profit organizations providing proof of status",
   "supports": "nonprofit discount"
  },
  {
   "id": "s27",
   "url": "https://www.mailerlite.com/help/plan-and-billing",
   "title": "Everything about your subscription plan and billing",
   "publisher": "vendor",
   "quote": "Discounts don't combine; only the biggest available discount is applied.",
   "supports": "discounts don't stack"
  },
  {
   "id": "s28",
   "url": "https://www.mailerlite.com/help/how-to-export-subscribers",
   "title": "How to export subscribers",
   "publisher": "vendor",
   "quote": "Head to the Subscribers page.",
   "supports": "where the export starts"
  },
  {
   "id": "s29",
   "url": "https://www.mailerlite.com/help/how-to-export-subscribers",
   "title": "How to export subscribers",
   "publisher": "vendor",
   "quote": "Click on the Actions button and select the type of export.",
   "supports": "the export step"
  },
  {
   "id": "s30",
   "url": "https://www.mailerlite.com/help/how-to-export-subscribers",
   "title": "How to export subscribers",
   "publisher": "vendor",
   "quote": "Only account administrators are able to use this feature.",
   "supports": "who can export"
  },
  {
   "id": "s31",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "All your data, including subscribers, campaigns, and reports, will remain intact in your account when you downgrade to a free plan.",
   "supports": "data kept after cancelling"
  },
  {
   "id": "s32",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Certain advanced functionalities will no longer be available when your account downgrades to the Free plan, such as access to pre-made templates, some automation features, the Preference center, etc.",
   "supports": "what you lose"
  },
  {
   "id": "s33",
   "url": "https://www.mailerlite.com/help/cancel-my-subscription",
   "title": "What happens when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If your account has more users, additional users will be automatically removed during the downgrade.",
   "supports": "extra users are removed"
  },
  {
   "id": "s34",
   "url": "https://www.mailerlite.com/legal/terms-of-service",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "The account will remain operational within the limitations of the Free plan for 30 days and will be disabled after this period.",
   "supports": "Legacy (Classic) accounts after a paid plan ends"
  },
  {
   "id": "s35",
   "url": "https://www.mailerlite.com/legal/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "If your account is terminated or remains inactive for 3 years or more, MailerLite reserves the right to permanently delete the account and all its data.",
   "supports": "deletion of inactive accounts"
  },
  {
   "id": "s36",
   "url": "https://www.mailerlite.com/legal/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "you will be granted an additional 60-day window to request a manual export of your data before the account is permanently deleted.",
   "supports": "export window before deletion"
  },
  {
   "id": "s37",
   "url": "https://www.mailerlite.com/legal/privacy-policy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "your data will be fully deleted or anonymized within 30 days from receiving an eligible request.",
   "supports": "deletion request timing"
  },
  {
   "id": "s38",
   "url": "https://www.mailerlite.com/help/how-to-delete-my-account",
   "title": "How to delete my account",
   "publisher": "vendor",
   "quote": "MailerLite gives you a 25-day grace period to cancel the deletion request in case you change your mind.",
   "supports": "deletion grace period"
  },
  {
   "id": "s39",
   "url": "https://www.mailerlite.com/help/how-to-delete-my-account",
   "title": "How to delete my account",
   "publisher": "vendor",
   "quote": "This feature is only available for account Administrators.",
   "supports": "who can delete the account"
  },
  {
   "id": "s40",
   "url": "https://www.mailerlite.com/help/what-is-included-in-mailerlite-s-14-day-premium-trial",
   "title": "What is included in MailerLite's 14-day premium trial?",
   "publisher": "vendor",
   "quote": "When your trial ends, no data in your account will be lost or deleted; however, your account will revert to the Free plan.",
   "supports": "the trial needs no cancelling"
  },
  {
   "id": "s41",
   "url": "https://www.mailerlite.com/help/what-is-included-in-mailerlite-s-14-day-premium-trial",
   "title": "What is included in MailerLite's 14-day premium trial?",
   "publisher": "vendor",
   "quote": "it is not necessary to add any payment methods or purchase a plan to take advantage of the trial.",
   "supports": "no card for the trial"
  },
  {
   "id": "s42",
   "url": "https://www.mailerlite.com/legal/terms-of-service",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "after the 30 days, you will still be able to log in, access, export, and migrate your data, but you will no longer be able to add new subscribers",
   "supports": "what a disabled Legacy (Classic) account can still do"
  },
  {
   "id": "s43",
   "url": "https://www.mailerlite.com/help/how-to-export-subscribers",
   "title": "How to export subscribers",
   "publisher": "vendor",
   "quote": "You can export your subscribers in two formats: CSV file CSV for Excel file",
   "supports": "export formats"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Where the pause option appears (button or step) is not documented",
   "What confirms a cancellation (email or status) is not documented",
   "Whether the cancel prompts ask for a reason or show an offer is not documented",
   "MailerLite's help doesn't mention App Store or Google Play billing; no app-store route was found",
   "Cancel steps for Legacy (Classic) accounts sit in a help center that only signed-in Legacy users can open; MailerLite's Terms point to the same Plan and Billing page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel steps, timing, refund policy, Terms, pause, downgrade, discounts, export and deletion facts against MailerLite's help pages, Terms and privacy policy; all confirmed",
    "After cancel: a Legacy (Classic) account disabled after 30 days can still be signed in to and exported from, but can't send or add subscribers (s42)",
    "Export: added a source for the CSV and CSV for Excel formats (s43)",
    "Rewrote the Legacy note for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/mailerlite",
 "json": "https://stackcut.io/exits/mailerlite.json",
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  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
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  "routes": [
   {
    "route_id": "mailerlite--direct-web--r1",
    "channel": "direct_web",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}