{
 "id": "mailbird",
 "name": "Mailbird",
 "category": "productivity",
 "website": "https://www.getmailbird.com",
 "domains": [
  "getmailbird.com",
  "support.getmailbird.com",
  "portal.getmailbird.com"
 ],
 "summary": "Premium subscriptions are billed through FastSpring: cancel on the FastSpring order page, reached via mailbird.onfastspring.com/account or the order link with your MAI subscription ID. Refunds within 14 days of purchase are requested in the MyMailbird portal. Mailbird's pages don't say when a cancellation takes effect.",
 "routes": [
  {
   "channel": "reseller_or_partner",
   "label": "Billed through FastSpring",
   "applies_to": "Premium subscriptions bought from Mailbird and billed by FastSpring, identified by a subscription ID that begins with MAI",
   "who": "The buyer. Sign-in is a one-time link sent to the email address on the order.",
   "method": "self_serve",
   "start_url": "https://mailbird.onfastspring.com/account",
   "steps": [
    {
     "do": "Open https://mailbird.onfastspring.com/account and enter the email address you bought with to get a one-time access link",
     "expect": "Click here to manage your orders"
    },
    {
     "do": "In the email, click Click here to manage your orders and manage the subscription from your orders dashboard",
     "expect": null
    },
    {
     "do": "If that doesn't work, open https://sites.fastspring.com/mailbird/order/s/XXXXXXXX, replacing XXXXXXXX with the subscription ID from your purchase email (it begins with MAI)",
     "expect": "Cancel your subscription"
    },
    {
     "do": "Choose Cancel your subscription and follow the prompts",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "All customers get a 14-day money-back guarantee; request it in the MyMailbird portal (see the next route). Refunds after 14 days aren't described.",
   "fees": null,
   "source_ids": [
    "m1",
    "m2",
    "m3",
    "m4",
    "m5",
    "m6",
    "m17"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Refund within 14 days",
   "applies_to": "Purchases made within the last 14 days",
   "who": "The buyer, signed in with the email address used to purchase",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On the Mailbird website, open Resources, then MyMailbird, and enter the email address used to purchase Mailbird",
     "expect": null
    },
    {
     "do": "Click the sign-in link Mailbird emails you",
     "expect": null
    },
    {
     "do": "Navigate to the Orders tab and locate the order you want refunded",
     "expect": null
    },
    {
     "do": "Click Request Refund next to the order and follow the on-screen instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Full refund, no questions asked, if you change your mind within 14 days of purchase",
   "fees": null,
   "source_ids": [
    "m6",
    "m7",
    "m8",
    "m9",
    "m10",
    "m11",
    "m17",
    "m18",
    "m19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "You can go back to the free version, which supports one email account and leaves out most paid features.",
   "evidence": "documented",
   "source_ids": [
    "m13",
    "m15",
    "m16"
   ]
  }
 ],
 "export": [
  {
   "data": "Mailbird's local data: contacts, emails and account settings",
   "how": "Quit Mailbird, then copy the Mailbird folder from your Windows AppData\\Local folder to a safe place; copy it back to restore",
   "format": "A copy of the Mailbird data folder; no separate export format",
   "limits": "Steps are written for Windows. Mailbird doesn't transfer mail server to server; use your email provider's own tools for that",
   "source_ids": [
    "m20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": null,
  "you_lose": [
   "Premium features, which the free version does not include"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Subscriptions are managed on FastSpring's order page; the MyMailbird portal is for licenses, orders and refunds",
   "The refund window is 14 days from purchase; Mailbird's help pages don't describe refunds after that",
   "Use the email address from the original purchase: the FastSpring and MyMailbird sign-ins both depend on it",
   "The free version supports one email account and leaves out most paid features"
  ]
 },
 "sources": [
  {
   "id": "m1",
   "url": "https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription",
   "title": "How to manage your Mailbird subscription",
   "publisher": "vendor",
   "quote": "The subscription ID will begin with MAI (for example: MAI123456789) as shown below.",
   "supports": "the MAI subscription ID used to find the order"
  },
  {
   "id": "m2",
   "url": "https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription",
   "title": "How to manage your Mailbird subscription",
   "publisher": "vendor",
   "quote": "Click the following link to open our secure payment provider's portal:",
   "supports": "FastSpring is the payment provider that manages the subscription"
  },
  {
   "id": "m3",
   "url": "https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription",
   "title": "How to manage your Mailbird subscription",
   "publisher": "vendor",
   "quote": "You'll be taken to a FastSpring page where you can:",
   "supports": "the FastSpring page offers Cancel your subscription"
  },
  {
   "id": "m4",
   "url": "https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription",
   "title": "How to manage your Mailbird subscription",
   "publisher": "vendor",
   "quote": "Enter your email address to receive a one-time access link.",
   "supports": "sign-in is a one-time link sent by email"
  },
  {
   "id": "m5",
   "url": "https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription",
   "title": "How to manage your Mailbird subscription",
   "publisher": "vendor",
   "quote": "with your subscription ID (which begins with MAI).",
   "supports": "the order link uses the MAI subscription ID"
  },
  {
   "id": "m6",
   "url": "https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work",
   "title": "How do refunds work?",
   "publisher": "vendor",
   "quote": "If you change your mind about Mailbird for any reason within 14 days of your purchase",
   "supports": "the 14-day refund window"
  },
  {
   "id": "m7",
   "url": "https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work",
   "title": "How do refunds work?",
   "publisher": "vendor",
   "quote": "you are eligible to request a full refund—no questions asked.",
   "supports": "no-questions refund inside the window"
  },
  {
   "id": "m8",
   "url": "https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work",
   "title": "How do refunds work?",
   "publisher": "vendor",
   "quote": "you must now submit your refund request directly through the MyMailbird customer portal.",
   "supports": "refunds are requested in the MyMailbird portal"
  },
  {
   "id": "m9",
   "url": "https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work",
   "title": "How do refunds work?",
   "publisher": "vendor",
   "quote": "To access your orders, make sure you sign in using the same email address that was originally used to purchase Mailbird.",
   "supports": "sign in with the purchase email"
  },
  {
   "id": "m10",
   "url": "https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work",
   "title": "How do refunds work?",
   "publisher": "vendor",
   "quote": "Click Request Refund next to the applicable order.",
   "supports": "the refund button in the Orders tab"
  },
  {
   "id": "m11",
   "url": "https://www.getmailbird.com/pricing/",
   "title": "Mailbird pricing",
   "publisher": "vendor",
   "quote": "If you're not satisfied, get a full refund within 14 days.",
   "supports": "the refund guarantee on the pricing page"
  },
  {
   "id": "m13",
   "url": "https://www.getmailbird.com/",
   "title": "Mailbird",
   "publisher": "vendor",
   "quote": "Upgrade from free to Premium whenever you like, or go back to the free version.",
   "supports": "you can move back to the free version"
  },
  {
   "id": "m15",
   "url": "https://support.getmailbird.com/hc/en-us/articles/22564569803287-Key-differences-between-our-licenses",
   "title": "Key differences between our licenses",
   "publisher": "vendor",
   "quote": "It does not include most of the features available in our paid plans.",
   "supports": "what the free version leaves out"
  },
  {
   "id": "m16",
   "url": "https://support.getmailbird.com/hc/en-us/articles/22564569803287-Key-differences-between-our-licenses",
   "title": "Key differences between our licenses",
   "publisher": "vendor",
   "quote": "Support for 1 email account",
   "supports": "the free version covers one email account"
  },
  {
   "id": "m17",
   "url": "https://www.getmailbird.com/pricing/",
   "title": "Mailbird pricing",
   "publisher": "vendor",
   "quote": "All customers get a 14-day money back guarantee",
   "supports": "the 14-day money-back guarantee for all customers"
  },
  {
   "id": "m18",
   "url": "https://support.getmailbird.com/hc/en-us/articles/39121847435543-MyMailbird-Mailbird-s-Customer-Portal",
   "title": "MyMailbird - Mailbird's Customer Portal",
   "publisher": "vendor",
   "quote": "you will receive a magic link via email to securely log in",
   "supports": "signing in to MyMailbird by emailed link"
  },
  {
   "id": "m19",
   "url": "https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work",
   "title": "How do refunds work?",
   "publisher": "vendor",
   "quote": "Navigate to the Orders tab.",
   "supports": "the Orders tab step"
  },
  {
   "id": "m20",
   "url": "https://support.getmailbird.com/hc/en-us/articles/115003544187-How-to-backup-your-email-data",
   "title": "How to backup your email data",
   "publisher": "vendor",
   "quote": "Mailbird offers a simple and effective way to back up important data such as your contacts, your emails",
   "supports": "what the backup covers"
  },
  {
   "id": "m21",
   "url": "https://www.getmailbird.com/pricing/",
   "title": "Mailbird pricing",
   "publisher": "vendor",
   "quote": "You can change your license to suit your needs at any time.",
   "supports": "changing license type"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Mailbird's help pages and terms don't say whether the yearly Premium plan renews automatically",
   "Mailbird's help pages don't say whether cancelling ends Premium straight away or at the end of the paid year, or whether a cancellation is confirmed by email",
   "Refunds after the 14-day window, and refunds on yearly renewals, aren't covered on Mailbird's help pages",
   "The site shows Microsoft Store and Apple App Store badges, but Mailbird's help pages don't say whether Premium bought through either store is managed or cancelled there",
   "How long Mailbird keeps account or license data after cancelling isn't documented",
   "The pricing page lists a Pay Once license and says you can change your license at any time; whether a yearly subscription can be switched to Pay Once isn't spelled out"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Clarified the FastSpring steps: the order link with the MAI ID is the fallback, and it's where Cancel your subscription is listed; fixed the order-link quote",
    "Refund route: MyMailbird sign-in is from the website's Resources menu with an emailed link; removed an unsourced portal address",
    "Added the pricing page's 14-day money-back guarantee for all customers",
    "Added the documented local backup of contacts, emails and settings",
    "Mailbird's help center couldn't be re-read word for word by our page checker; its quotes were confirmed by reading the pages directly"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/mailbird",
 "json": "https://stackcut.io/exits/mailbird.json",
 "evidence": {
  "packet_revision": "3f60936c99f1468d647a9f8bf80e747f4619a1d81826d7f2841627dbdd7f696b",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "mailbird--reseller-or-partner--r1",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "mailbird--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}