{
 "id": "livechat",
 "name": "LiveChat",
 "category": "customer_support",
 "website": "https://www.livechat.com",
 "domains": [
  "livechat.com",
  "livechatinc.com"
 ],
 "summary": "Request cancellation in the LiveChat panel under Billing, or through the chat widget: Support finishes it in chat. The plan stays active to the end of the paid period, with no refunds. Adding users before the cancellation is final withdraws the request.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Self-serve LiveChat subscriptions, billed monthly or annually",
   "who": "The account owner, or an admin with access to the subscription",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to LiveChat and open the Billing tab in the panel",
     "expect": null
    },
    {
     "do": "Request cancellation of your subscription there; this starts a chat with Support (or click the chat widget at the bottom right and ask to cancel)",
     "expect": null
    },
    {
     "do": "Finish the request in the chat with Support, and don't add users until the cancellation is final",
     "expect": null
    }
   ],
   "confirm_by": "An automated email confirmation when the subscription expires at the end of the period",
   "effective": "The subscription stays active until the end of the current subscription period, then expires and is not billed again",
   "notice": "Cancel before the next subscription cycle; otherwise it renews for another period of the same length",
   "refund": "None: fees are upfront and non-refundable, with no credits, refunds or pro-rated adjustments for unused time",
   "fees": "No cancellation fee: you can cancel at any time without additional costs",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s16",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ],
   "label": "Monthly or annual plan in the panel"
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise plan (Order Form)",
   "applies_to": "Enterprise plans, whose billing period is agreed individually in an Order Form",
   "who": "The client that signed the Order Form, through the account owner or an admin with subscription access",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form for its subscription period and any renewal terms that differ from the standard Terms",
     "expect": null
    },
    {
     "do": "Request cancellation before the next subscription cycle, through the Billing tab or the chat widget with Support",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "From the next subscription cycle, unless the Order Form says otherwise",
   "notice": "The standard Terms only require cancelling before the next cycle; an Order Form can set different terms",
   "refund": "Fees are non-refundable; no credits for the unused part of the term",
   "fees": null,
   "source_ids": [
    "s23",
    "s21",
    "s24",
    "s20",
    "s1",
    "s6"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan in Billing, then Manage. On current (pay per agent) billing, a downgrade starts at the next billing cycle with no credits or refunds; on the legacy pay-per-seat model, the price difference is credited to your next invoice",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s9",
    "s10",
    "s27"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower the number of paid agent accounts in your subscription; suspending an agent doesn't lower the charge by itself",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s28",
    "s29"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves 15% of the total compared with monthly; you pay for 12 months upfront",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s30"
   ]
  },
  {
   "type": "discount_program",
   "what": "Non-profit organizations and educational institutions can ask the sales team about additional discounts before choosing a plan",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports",
   "how": "Export a report to a file",
   "format": null,
   "limits": "The FAQ says Business and Enterprise plan users can export reports; it uses older plan names",
   "source_ids": [
    "s17"
   ]
  },
  {
   "data": "A copy of your data",
   "how": "Ask LiveChat (Text) for a copy of your data",
   "format": null,
   "limits": null,
   "source_ids": [
    "s31"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "Not stated for cancelled accounts. LiveChat's security page says there is no expiration date on stored data; data you ask it to delete is deleted within 30 days",
  "you_lose": [
   "Access to the LiveChat panel and services once the closure is confirmed at the end of the period"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "Only the owner and admins with access to the subscription can change billing",
   "Cancelling starts a chat with Support; the Billing tab is the place to start",
   "Adding users after requesting cancellation withdraws the request, and prorated fees may apply",
   "On current billing, downgrades take effect at the next cycle with no credits or refunds",
   "Suspending agents doesn't lower the bill: reduce the paid agent count"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.livechat.com/help/livechat-subscription-policy/",
   "title": "LiveChat subscription policy",
   "publisher": "vendor",
   "quote": "You can request for your subscription to be cancelled at any time in the panel under Billing tab.",
   "supports": "where to start the cancellation"
  },
  {
   "id": "s2",
   "url": "https://www.livechat.com/help/livechat-subscription-policy/",
   "title": "LiveChat subscription policy",
   "publisher": "vendor",
   "quote": "This will start a chat with our Support Heroes who will further assist you during the process.",
   "supports": "a support chat opens to finish the request"
  },
  {
   "id": "s3",
   "url": "https://www.livechat.com/help/livechat-subscription-policy/",
   "title": "LiveChat subscription policy",
   "publisher": "vendor",
   "quote": "After that time the subscription will expire, you will not be billed again and you will receive automated email confirmation.",
   "supports": "what happens at expiry and the confirmation email"
  },
  {
   "id": "s4",
   "url": "https://www.livechat.com/help/livechat-subscription-policy/",
   "title": "LiveChat subscription policy",
   "publisher": "vendor",
   "quote": "After canceling, your subscription will continue to be active until the end of the current subscription period.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://www.livechat.com/help/livechat-subscription-policy/",
   "title": "LiveChat subscription policy",
   "publisher": "vendor",
   "quote": "We do not offer refunds on already processed payments.",
   "supports": "refund policy"
  },
  {
   "id": "s6",
   "url": "https://www.livechat.com/help/managing-the-subscription-ppa/",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "To cancel your subscription, contact our support team by clicking on the chat widget in the bottom right corner.",
   "supports": "the chat widget as an alternative way to cancel"
  },
  {
   "id": "s7",
   "url": "https://www.livechat.com/help/managing-the-subscription-ppa/",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "billed automatically on every last day of your subscription period until you cancel your LiveChat account.",
   "supports": "billing continues until cancelled"
  },
  {
   "id": "s8",
   "url": "https://www.livechat.com/help/managing-the-subscription/",
   "title": "Manage your subscription (pay per seat, legacy)",
   "publisher": "vendor",
   "quote": "Note that only the owner and admins with access to subscription can make changes to billing.",
   "supports": "who can cancel"
  },
  {
   "id": "s9",
   "url": "https://www.livechat.com/help/managing-the-subscription/",
   "title": "Manage your subscription (pay per seat, legacy)",
   "publisher": "vendor",
   "quote": "For downgrades, you’ll be credited with the difference in price between your old and new plan,",
   "supports": "downgrade credit"
  },
  {
   "id": "s10",
   "url": "https://www.livechat.com/help/managing-the-subscription/",
   "title": "Manage your subscription (pay per seat, legacy)",
   "publisher": "vendor",
   "quote": "The credit will lessen the total amount for your next LiveChat invoice.",
   "supports": "the credit applies to the next invoice"
  },
  {
   "id": "s11",
   "url": "https://www.livechat.com/help/managing-the-subscription/",
   "title": "Manage your subscription (pay per seat, legacy)",
   "publisher": "vendor",
   "quote": "Change the number of agent seats.",
   "supports": "fewer seats"
  },
  {
   "id": "s12",
   "url": "https://www.livechat.com/pricing/",
   "title": "LiveChat pricing",
   "publisher": "vendor",
   "quote": "Prices are per user per month. With annual billing, you pay for 12 months upfront.",
   "supports": "annual billing"
  },
  {
   "id": "s13",
   "url": "https://www.livechat.com/pricing/",
   "title": "LiveChat pricing",
   "publisher": "vendor",
   "quote": "Non-profit organizations and educational institutions can ask our team about additional discounts before choosing a plan.",
   "supports": "nonprofit and education discounts"
  },
  {
   "id": "s14",
   "url": "https://www.livechat.com/help/livechat-security-and-data-storage/",
   "title": "LiveChat security and data storage",
   "publisher": "vendor",
   "quote": "There is no expiration date on the stored data.",
   "supports": "how long stored data is kept"
  },
  {
   "id": "s15",
   "url": "https://www.livechat.com/legal/for-clients/",
   "title": "Legal for Clients",
   "publisher": "vendor",
   "quote": "we will delete the requested data within 30 days.",
   "supports": "deletion on request"
  },
  {
   "id": "s16",
   "url": "https://www.livechat.com/help/frequently-asked-questions/",
   "title": "Frequently asked questions",
   "publisher": "vendor",
   "quote": "You can cancel your account at any time without any additional costs.",
   "supports": "no cancellation fee"
  },
  {
   "id": "s17",
   "url": "https://www.livechat.com/help/frequently-asked-questions/",
   "title": "Frequently asked questions",
   "publisher": "vendor",
   "quote": "Business and Enterprise plan users can export report to a file.",
   "supports": "report export and its plan limit"
  },
  {
   "id": "s18",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "title": "LiveChat (Text) Terms of Use",
   "publisher": "vendor",
   "quote": "Paid Services can be cancelled at any time before the next Subscription cycle",
   "supports": "cancel before the next cycle"
  },
  {
   "id": "s19",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "title": "LiveChat (Text) Terms of Use",
   "publisher": "vendor",
   "quote": "All fees are upfront, non-refundable, and we do not provide credits, refunds, or pro-rated adjustments for unused time.",
   "supports": "no refunds or credits for unused time"
  },
  {
   "id": "s20",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "title": "LiveChat (Text) Terms of Use",
   "publisher": "vendor",
   "quote": "will automatically renew for subsequent periods equal to the expiring Subscription Period",
   "supports": "automatic renewal for the same period"
  },
  {
   "id": "s21",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "title": "LiveChat (Text) Terms of Use",
   "publisher": "vendor",
   "quote": "the cancellation will take effect from the next Subscription cycle",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s22",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "title": "LiveChat (Text) Terms of Use",
   "publisher": "vendor",
   "quote": "your request to discontinue will be considered withdrawn",
   "supports": "adding users withdraws a cancellation request (section 8.3.6)"
  },
  {
   "id": "s23",
   "url": "https://www.livechat.com/help/livechat-subscription-policy/",
   "title": "LiveChat subscription policy",
   "publisher": "vendor",
   "quote": "If you choose an Enterprise plan, your billing period will be agreed upon individually.",
   "supports": "Enterprise billing periods are agreed individually"
  },
  {
   "id": "s24",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "title": "LiveChat (Text) Terms of Use",
   "publisher": "vendor",
   "quote": "unless expressly stated otherwise in the Order Form",
   "supports": "an Order Form can change renewal terms"
  },
  {
   "id": "s25",
   "url": "https://www.livechat.com/help/managing-the-subscription-ppa/",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "When you downgrade your subscription, the change takes effect at the start of your next billing cycle.",
   "supports": "current downgrade timing"
  },
  {
   "id": "s26",
   "url": "https://www.livechat.com/help/managing-the-subscription-ppa/",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "No credits or refunds are issued.",
   "supports": "no credit on current downgrades"
  },
  {
   "id": "s27",
   "url": "https://www.livechat.com/help/managing-the-subscription/",
   "title": "Manage your subscription (pay per seat, legacy)",
   "publisher": "vendor",
   "quote": "This article applies to a legacy billing model.",
   "supports": "the pay-per-seat credit rule is for legacy billing"
  },
  {
   "id": "s28",
   "url": "https://www.livechat.com/help/managing-the-subscription-ppa/",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "switch plans, change the number of paid agent accounts, adjust the billing cycle",
   "supports": "plan, seat and billing-cycle changes"
  },
  {
   "id": "s29",
   "url": "https://www.livechat.com/help/managing-the-subscription-ppa/",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "Suspending an agent doesn't automatically lower your charge.",
   "supports": "suspending agents doesn't lower the bill"
  },
  {
   "id": "s30",
   "url": "https://www.livechat.com/help/managing-the-subscription-ppa/",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "Annual subscription saves you 15% of your total payment when compared with monthly.",
   "supports": "annual saving"
  },
  {
   "id": "s31",
   "url": "https://www.livechat.com/legal/for-clients/",
   "title": "Legal for Clients",
   "publisher": "vendor",
   "quote": "You can ask us for a copy of your data.",
   "supports": "data copy on request"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "What the Support chat asks, and whether it makes an offer before the cancellation is final, isn't described in LiveChat's help",
   "The notice an Enterprise Order Form requires isn't public; check your Order Form",
   "How to export chat transcripts before cancelling isn't covered in the help articles on billing",
   "LiveChat's Terms say Partners can buy or manage a client's subscription, but no help article explains cancelling a partner-managed subscription",
   "The subscription policy and FAQ still name Starter, Team and Business plans, while the pricing page lists newer plan names"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Downgrade corrected: the 'credited with the difference' rule is from the legacy pay-per-seat article; on current billing a downgrade starts next cycle with no credits or refunds",
    "Added the Terms of Use: automatic renewal for the same period, cancel before the next cycle, fees upfront and non-refundable",
    "Added the gotcha that adding users before the cancellation is final withdraws the request",
    "Added an Enterprise (Order Form) route; annual billing saves 15%; suspending agents doesn't lower the bill; data copy on request",
    "No App Store or Google Play billing is documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/livechat",
 "json": "https://stackcut.io/exits/livechat.json",
 "evidence": {
  "packet_revision": "38946bdffe5772e41255863b95f26fcff0a12d86580a8892f9d029e71dc0f6f0",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "livechat--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "livechat--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}