{
 "id": "linear",
 "name": "Linear",
 "category": "productivity",
 "website": "https://linear.app",
 "domains": [
  "linear.app"
 ],
 "summary": "Workspace admins cancel in Settings > Administration > Billing; it takes effect at the end of the subscription period, with no refund for the rest of it. The workspace drops to the free plan and nothing is deleted, but over 250 issues you can't create new ones.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Basic and Business workspace subscriptions billed by Linear, monthly or yearly",
   "who": "A workspace admin",
   "method": "self_serve",
   "start_url": "https://linear.app/settings/billing",
   "steps": [
    {
     "do": "Sign in as a workspace admin and open Settings, then Administration, then Billing",
     "expect": null
    },
    {
     "do": "Change or cancel the subscription on the Billing page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the subscription period (end of the billing month or year); the workspace then moves to the free plan",
   "notice": null,
   "refund": "No refunds for cancelling mid-subscription; payment obligations are non-refundable except as the Terms state",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s20",
    "s7",
    "s23"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Non-renewal by email (Terms)",
   "applies_to": "Any paid subscription under Linear's Terms of Service, including Enterprise plans (yearly only, invoice or PO billing, through sales)",
   "who": "The customer that holds the subscription",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email billing@linear.app before the subscription period renews to say you do not want it renewed",
     "expect": null
    },
    {
     "do": "Keep Linear's written confirmation of the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "Linear's written confirmation; the Terms make email non-renewal conditional on it",
   "effective": "At the end of the current subscription period",
   "notice": null,
   "refund": "Payment obligations are non-cancelable and, except as the Terms expressly state, non-refundable",
   "fees": null,
   "source_ids": [
    "s5",
    "s22",
    "s6",
    "s23",
    "s7",
    "s31",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling or not renewing drops the workspace to Linear's free plan (the Terms' Free Version). Every user becomes an admin, and with over 250 issues you can no longer create new ones",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s21",
    "s4"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "You're billed for unsuspended users. On yearly plans, suspending users earns a credit toward future invoices or renewals (not a refund); removing a user mid-month earns no credit for the rest of that month",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s18",
    "s27",
    "s19"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits get 75% off Basic and Business (not Enterprise); university staff get 75% off at qualifying institutions, and full-time students can get free access for one year for student-led programs",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "type": "discount_program",
   "what": "Startup program: startups affiliated with an official Linear partner get free access to the Business plan. Only for non-paying users with fewer than 50 employees; when the free period ends, the workspace moves to the free plan",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Workspace issue data",
   "how": "Open Settings > Administration > Import Export and use the export button at the bottom of the page; Linear emails a download link when the export is ready",
   "format": "CSV",
   "limits": "Only workspace admins can export (on Enterprise plans, only owners). The link expires after 12 hours, and attachment files aren't included",
   "source_ids": [
    "s11",
    "s13",
    "s37",
    "s12",
    "s38"
   ]
  },
  {
   "data": "Issues, projects and more",
   "how": "Export through Linear's API",
   "format": null,
   "limits": null,
   "source_ids": [
    "s39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the subscription period; the workspace then moves to the free plan",
  "data_kept": "Nothing is deleted when you cancel; on the Free Version Linear keeps user submissions and user information, but the Terms let it delete them later. Deleting the workspace means no Free Version",
  "you_lose": [
   "Paid-plan features once the subscription period ends",
   "Creating new issues once the workspace has more than 250 issues",
   "Any unused AI credit balance if the workspace is deleted (added funds are non-refundable and expire 12 months after purchase)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only a workspace admin can open Settings > Administration > Billing to change or cancel the subscription",
   "Cancelling deletes nothing; deleting the workspace is a separate step and removes the Free Version",
   "Email non-renewal to billing@linear.app counts only once Linear confirms it in writing",
   "AI credit top-ups are billed by Stripe on a separate invoice, are non-refundable, and are lost if the workspace is deleted"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "Workspace admins can change or cancel a subscription from Settings > Administration > Billing.",
   "supports": "who can cancel, and where"
  },
  {
   "id": "s2",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "Subscription updates take effect at the end of the subscription period.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s3",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "Nothing will be deleted.",
   "supports": "cancelling does not delete the workspace"
  },
  {
   "id": "s4",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "If you have over 250 issues, you will no longer be able to create new issues.",
   "supports": "the free-plan issue limit"
  },
  {
   "id": "s5",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may choose not to renew its Subscription Period by notifying Linear at billing@linear.app",
   "supports": "non-renewal by email"
  },
  {
   "id": "s6",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer cancels or does not renew its paid subscription to the Service",
   "supports": "the free version after cancelling or not renewing"
  },
  {
   "id": "s7",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "Payment obligations are non-cancelable and, except as expressly stated in this Agreement, non-refundable.",
   "supports": "refund position"
  },
  {
   "id": "s8",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "Linear will delete Customer's User Information, including passwords and all related information",
   "supports": "deletion of user information"
  },
  {
   "id": "s9",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer is using the Free Version, Linear will retain User Submissions and User Information to facilitate such use.",
   "supports": "data kept on the Free Version"
  },
  {
   "id": "s10",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "Linear may delete all User Submissions or User Information if Customer maintains an account in the Free Version",
   "supports": "later deletion on the Free Version"
  },
  {
   "id": "s11",
   "url": "https://linear.app/docs/exporting-data",
   "title": "Exporting Data",
   "publisher": "vendor",
   "quote": "Export workspace issue data in CSV format from Settings > Administration > Import Export",
   "supports": "where to start the workspace issue export, and the CSV format"
  },
  {
   "id": "s12",
   "url": "https://linear.app/docs/exporting-data",
   "title": "Exporting Data",
   "publisher": "vendor",
   "quote": "The link expires after 12 hours.",
   "supports": "how long the download link lasts"
  },
  {
   "id": "s13",
   "url": "https://linear.app/docs/exporting-data",
   "title": "Exporting Data",
   "publisher": "vendor",
   "quote": "Workspace admins can export this data. On Enterprise plans, only owners can do this.",
   "supports": "who can export"
  },
  {
   "id": "s14",
   "url": "https://linear.app/startups",
   "title": "Linear startup program",
   "publisher": "vendor",
   "quote": "Startups affiliated with a partner in Linear’s startup program receive free access to Linear’s Business plan.",
   "supports": "the startup discount"
  },
  {
   "id": "s15",
   "url": "https://linear.app/startups",
   "title": "Linear startup program",
   "publisher": "vendor",
   "quote": "To redeem the offer you must be affiliated with an official Linear partner.",
   "supports": "partner affiliation needed"
  },
  {
   "id": "s16",
   "url": "https://linear.app/startups",
   "title": "Linear startup program",
   "publisher": "vendor",
   "quote": "The offer is only valid for non-paying Linear users with less than 50 employees.",
   "supports": "eligibility limits"
  },
  {
   "id": "s17",
   "url": "https://linear.app/startups",
   "title": "Linear startup program",
   "publisher": "vendor",
   "quote": "When your free period ends, your workspace moves to Linear’s free plan unless you choose to upgrade.",
   "supports": "what happens when the free period ends"
  },
  {
   "id": "s18",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "If users were suspended, a credit is automatically issued and applied to future invoices.",
   "supports": "credit for suspended users"
  },
  {
   "id": "s19",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "removing a user mid-month will not result in a credit for the remainder of the month.",
   "supports": "no credit for a mid-month removal"
  },
  {
   "id": "s20",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "We do not provide refunds for cancellations mid-subscription.",
   "supports": "no refund for cancelling mid-subscription"
  },
  {
   "id": "s21",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "Members will become Admins of the workspace, as all users are Admins on free plans.",
   "supports": "what changes when the workspace drops to the free plan"
  },
  {
   "id": "s22",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "provided that Linear confirms such cancellation in writing",
   "supports": "non-renewal by email counts once Linear confirms it in writing"
  },
  {
   "id": "s23",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "will automatically be downgraded to a version of the Service with diminished features and functionality",
   "supports": "cancelled or non-renewed accounts drop to the Free Version"
  },
  {
   "id": "s24",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer or Linear terminates this Agreement or Customer deletes its workspace within the Service,",
   "supports": "deleting the workspace or terminating the agreement ..."
  },
  {
   "id": "s25",
   "url": "https://linear.app/terms",
   "title": "Linear Terms of Service",
   "publisher": "vendor",
   "quote": "Customer will not have access to the Free Version.",
   "supports": "... means no Free Version"
  },
  {
   "id": "s26",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "Customers are billed for the number of unsuspended users within a workspace.",
   "supports": "seat billing counts unsuspended users"
  },
  {
   "id": "s27",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "Credits are automatically applied toward future invoices or renewals (they aren’t refunded).",
   "supports": "seat credits are not refunded"
  },
  {
   "id": "s28",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "We offer 75% off our Basic and Business paid plans only (not available on Enterprise).",
   "supports": "nonprofit discount"
  },
  {
   "id": "s29",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "We also offer university staff and employees a 75% discount at qualifying academic institutions.",
   "supports": "education discount"
  },
  {
   "id": "s30",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "offers full-time students free access for one year for student-led programs.",
   "supports": "student programs"
  },
  {
   "id": "s31",
   "url": "https://linear.app/docs/billing-and-plans",
   "title": "Billing and plans",
   "publisher": "vendor",
   "quote": "On our Enterprise plan, we exclusively offer a yearly option.",
   "supports": "Enterprise is billed yearly"
  },
  {
   "id": "s32",
   "url": "https://linear.app/pricing",
   "title": "Linear pricing",
   "publisher": "vendor",
   "quote": "Invoice/PO billing",
   "supports": "Enterprise is invoiced"
  },
  {
   "id": "s33",
   "url": "https://linear.app/docs/ai-credits",
   "title": "AI credits",
   "publisher": "vendor",
   "quote": "Funds you've added are non-refundable and non-transferable.",
   "supports": "AI credit top-ups are not refunded"
  },
  {
   "id": "s34",
   "url": "https://linear.app/docs/ai-credits",
   "title": "AI credits",
   "publisher": "vendor",
   "quote": "Funds you add expire 12 months after the purchase date.",
   "supports": "AI credit funds expire after 12 months"
  },
  {
   "id": "s35",
   "url": "https://linear.app/docs/ai-credits",
   "title": "AI credits",
   "publisher": "vendor",
   "quote": "If a workspace is deleted, any remaining balance expires",
   "supports": "deleting the workspace forfeits the AI credit balance"
  },
  {
   "id": "s36",
   "url": "https://linear.app/docs/ai-credits",
   "title": "AI credits",
   "publisher": "vendor",
   "quote": "Top-ups are processed by Stripe and produce a separate invoice from your regular Linear subscription invoice.",
   "supports": "AI credit top-ups are billed separately"
  },
  {
   "id": "s37",
   "url": "https://linear.app/docs/exporting-data",
   "title": "Exporting Data",
   "publisher": "vendor",
   "quote": "Once the export is ready, we’ll email you a download link.",
   "supports": "the export download link arrives by email"
  },
  {
   "id": "s38",
   "url": "https://linear.app/docs/exporting-data",
   "title": "Exporting Data",
   "publisher": "vendor",
   "quote": "CSV exports don’t include attachment files.",
   "supports": "attachments are not in the CSV"
  },
  {
   "id": "s39",
   "url": "https://linear.app/docs/exporting-data",
   "title": "Exporting Data",
   "publisher": "vendor",
   "quote": "You can also export data from issues, projects and more using our API.",
   "supports": "API export"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The billing help page doesn't name the cancel button or say whether a confirmation email follows",
   "The Terms don't set a notice period for email non-renewal; Enterprise renewal and notice terms are set in each order and aren't on Linear's public pages",
   "How long Linear keeps data after a workspace is deleted isn't stated on its public help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Refund: the billing page says there are no refunds for cancelling mid-subscription (was listed as not confirmed)",
    "Email non-renewal: the Terms make it conditional on Linear confirming in writing; added as the confirmation",
    "Free plan: all users become admins after the downgrade; deleting the workspace removes the Free Version",
    "Seat credits: suspension credits apply on yearly plans and are never refunded",
    "Added the nonprofit and education discounts, Enterprise yearly-only invoice billing, and AI credit rules (non-refundable, expire after 12 months, lost if the workspace is deleted)",
    "Export: the download link arrives by email, attachments aren't included, and the API is another option"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/linear",
 "json": "https://stackcut.io/exits/linear.json",
 "evidence": {
  "packet_revision": "f46f00b57cd687e20b261179790893ae857f4cc4d3d5af7f7960aad5c366554d",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "linear--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "linear--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}