{
 "id": "life360",
 "name": "Life360",
 "category": "other_digital",
 "website": "https://www.life360.com",
 "domains": [
  "life360.com"
 ],
 "summary": "Cancel where you pay: iPhone Settings, your name, Subscriptions (Apple); Google Play, Payments & subscriptions; or Life360.com, Manage Membership. The in-app cancel ends in the store, so finish there. Access lasts until the paid period ends; no refunds. A free plan remains, and Google Play monthly plans can pause.",
 "routes": [
  {
   "channel": "apple_app_store",
   "applies_to": "Life360 memberships bought in the app on an iPhone or iPad (billed by Apple)",
   "who": "The Apple Account that pays for the membership",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Life360",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Life360 shows an expiration message and no Cancel button in Subscriptions",
   "effective": "The subscription stays valid until the paid period is completed",
   "notice": null,
   "refund": "No refund of unused time",
   "fees": null,
   "source_ids": [
    "s1",
    "s6",
    "s7",
    "s18",
    "s19",
    "s28"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Life360 memberships bought in the app on Android (billed by Google Play)",
   "who": "The Google Account that pays for the membership",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play app and tap your profile icon at the top right",
     "expect": "Payments & subscriptions"
    },
    {
     "do": "Tap Payments & subscriptions and open Life360 in your subscriptions",
     "expect": "Cancel subscription (monthly plans also show Pause payments)"
    },
    {
     "do": "Tap Cancel subscription and follow Google Play's prompts",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the membership for the time already paid for",
   "notice": null,
   "refund": "No refund of unused time",
   "fees": null,
   "source_ids": [
    "s2",
    "s6",
    "s7",
    "s12",
    "s20",
    "s21",
    "s28"
   ]
  },
  {
   "channel": "direct_web",
   "applies_to": "Life360 memberships bought on Life360.com",
   "who": "The account holder, logged in on Life360.com",
   "method": "self_serve",
   "start_url": "https://www.life360.com",
   "steps": [
    {
     "do": "Log in to your account on Life360.com",
     "expect": "Manage Membership"
    },
    {
     "do": "Select Manage Membership",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The cancellation takes effect at the next renewal date; the subscription stays valid until the paid period is completed",
   "notice": "To avoid being charged after a free trial, cancel during the trial",
   "refund": "No refund of unused time",
   "fees": null,
   "source_ids": [
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s9",
    "s10",
    "s28"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "Any Life360 membership, cancelled from inside the Life360 app; if Apple or Google Play bills you, the app sends you to the store to finish",
   "who": "The Circle member who bought the membership",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Life360 app, tap Settings in the upper left corner, then tap Account",
     "expect": "Cancel Membership"
    },
    {
     "do": "Tap Cancel Membership, review the plan's benefits, and tap Cancel Membership again",
     "expect": null
    },
    {
     "do": "Select your reason for cancelling and tap Continue",
     "expect": "Yes, Confirm Cancellation"
    },
    {
     "do": "Tap Yes, Confirm Cancellation",
     "expect": null
    },
    {
     "do": "If Apple or Google Play bills you, the app opens the store: tap your active Life360 subscription, then Cancel Subscription (Cancel Free Trial during the 7-day free trial)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The cancellation takes effect at the next renewal date; the subscription stays valid until the paid period is completed",
   "notice": null,
   "refund": "No refund of unused time",
   "fees": null,
   "source_ids": [
    "s8",
    "s24",
    "s25",
    "s26",
    "s27",
    "s28",
    "s9",
    "s6",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Life360 has a free plan ($0.00) with real-time location sharing, driving insights and place alerts",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper tier (e.g. Silver $9.99 instead of Platinum $24.99). Billed by Apple: Settings, your name, Subscriptions, Life360, See All Plans, then pick the plan. Google Play or Life360.com: cancel, then subscribe to the plan you want when the current plan expires",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s29",
    "s17",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves 17% compared with monthly",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  },
  {
   "type": "pause",
   "what": "Google Play monthly memberships can be paused for one, two or three months, up to three times in 12 months",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the paid period (the next renewal date)",
  "data_kept": null,
  "you_lose": [
   "Paid-tier features; the free plan keeps only 2 days of location history and 2 place alerts"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The in-app flow shows the plan's benefits and asks for a reason before Yes, Confirm Cancellation",
  "tips": [
   "Cancel with whoever bills you: Apple, Google Play, or Life360.com",
   "Cancelling a paid plan leaves the free Life360 plan, so location sharing can keep working",
   "Google Play monthly members can pause instead of cancelling",
   "Cancelling in the Life360 app doesn't stop Apple or Google Play billing: finish in the store the app opens",
   "Only the Circle member who bought the membership can see or cancel it"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Tap to manage your Apple subscriptions on your iPhone or open the App Store app.",
   "supports": "Apple-billed memberships cancel with Apple"
  },
  {
   "id": "s2",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Tap on Payments & subscriptions.",
   "supports": "the Google Play menu name"
  },
  {
   "id": "s3",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Log in to your account on Life360.com.",
   "supports": "the web route"
  },
  {
   "id": "s4",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Tap on Manage Membership.",
   "supports": "the web menu name"
  },
  {
   "id": "s5",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Tap on Cancel Subscription.",
   "supports": "the final step"
  },
  {
   "id": "s6",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Upon canceling any Subscription Features, your subscription will be valid until your paid period is completed.",
   "supports": "when access ends"
  },
  {
   "id": "s7",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "We do not refund any unused time on a subscription, license, or subscription fees for any portion of the Service, content, or data associated with your account",
   "supports": "no refund"
  },
  {
   "id": "s8",
   "url": "https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service",
   "title": "Life360 Terms of Service (last updated August 24, 2026)",
   "publisher": "vendor",
   "quote": "In the Life360 app, go to Settings, Account, Cancel Membership.",
   "supports": "the in-app route"
  },
  {
   "id": "s9",
   "url": "https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service",
   "title": "Life360 Terms of Service (last updated August 24, 2026)",
   "publisher": "vendor",
   "quote": "You may cancel your Paid Membership at any time, and the cancellation will be effective at the next renewal date.",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s10",
   "url": "https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service",
   "title": "Life360 Terms of Service (last updated August 24, 2026)",
   "publisher": "vendor",
   "quote": "If you do not cancel your subscription during the Free Trial Period, then at the end of the Free Trial Period you will be automatically charged",
   "supports": "trial notice"
  },
  {
   "id": "s11",
   "url": "https://support.life360.com/hc/en-us/articles/23053397696535-Downgrade-My-Membership",
   "title": "Downgrade My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "To downgrade your membership, you need to cancel your current subscription and then subscribe to the plan you want when your current plan expires.",
   "supports": "how to downgrade"
  },
  {
   "id": "s12",
   "url": "https://support.life360.com/hc/en-us/articles/29225080304791-Pause-My-Membership-Google-Play-Store",
   "title": "Pause My Membership (Google Play Store) (Life360 Support)",
   "publisher": "vendor",
   "quote": "Memberships purchased through the Google Play Store on an Android device can be paused instead of canceled.",
   "supports": "pausing on Google Play"
  },
  {
   "id": "s13",
   "url": "https://support.life360.com/hc/en-us/articles/29225080304791-Pause-My-Membership-Google-Play-Store",
   "title": "Pause My Membership (Google Play Store) (Life360 Support)",
   "publisher": "vendor",
   "quote": "You can pause your membership for one, two, or three months up to three times within a 12-month period.",
   "supports": "pause length"
  },
  {
   "id": "s14",
   "url": "https://support.life360.com/hc/en-us/articles/29225080304791-Pause-My-Membership-Google-Play-Store",
   "title": "Pause My Membership (Google Play Store) (Life360 Support)",
   "publisher": "vendor",
   "quote": "Only monthly memberships can be paused.",
   "supports": "annual plans can't pause"
  },
  {
   "id": "s15",
   "url": "https://www.life360.com/plans-pricing",
   "title": "Life360 Plans & Pricing",
   "publisher": "vendor",
   "quote": "Monthly Annually Save 17% Free $0.00 Get started",
   "supports": "annual saving and the free plan"
  },
  {
   "id": "s16",
   "url": "https://www.life360.com/plans-pricing",
   "title": "Life360 Plans & Pricing",
   "publisher": "vendor",
   "quote": "Stay connected with real-time location sharing, driving insights, and place alerts—at no cost, ever.",
   "supports": "what the free plan keeps"
  },
  {
   "id": "s17",
   "url": "https://www.life360.com/plans-pricing",
   "title": "Life360 Plans & Pricing",
   "publisher": "vendor",
   "quote": "Silver $9.99 Try 7 days free",
   "supports": "the cheapest paid tier"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s22",
   "url": "https://www.life360.com/plans-pricing",
   "title": "Life360 Plans & Pricing",
   "publisher": "vendor",
   "quote": "Platinum $24.99 Try 7 days free",
   "supports": "the top tier price"
  },
  {
   "id": "s23",
   "url": "https://www.life360.com/plans-pricing",
   "title": "Life360 Plans & Pricing",
   "publisher": "vendor",
   "quote": "Try for $0 2 days of location history 2 place alerts Family driving summary",
   "supports": "what the free plan includes"
  },
  {
   "id": "s24",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Review the benefits of the plan you want to cancel and tap on Cancel Membership. Select your reason for canceling and tap on Continue. Tap on Yes, Confirm Cancellation.",
   "supports": "the in-app cancel flow and its retention screens"
  },
  {
   "id": "s25",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "The Life360 app redirects you to your Google Play Store or Apple App Store. Tap on your active Life360 subscription.",
   "supports": "the in-app flow hands off to the store"
  },
  {
   "id": "s26",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Tap on Cancel Subscription. If you are still within your 7-day free trial, tap on Cancel Free Trial.",
   "supports": "the last in-app step, and the free-trial button"
  },
  {
   "id": "s27",
   "url": "https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service",
   "title": "Life360 Terms of Service (last updated August 24, 2026)",
   "publisher": "vendor",
   "quote": "If you signed up directly with the Apple App or Google Play store, you must also cancel directly with the Apple App or Google Play store",
   "supports": "store-billed memberships must also be cancelled in the store"
  },
  {
   "id": "s28",
   "url": "https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership",
   "title": "Cancel My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "A membership is linked to the family member's account that created it, so only that family member can view or cancel it.",
   "supports": "who can cancel"
  },
  {
   "id": "s29",
   "url": "https://support.life360.com/hc/en-us/articles/23053397696535-Downgrade-My-Membership",
   "title": "Downgrade My Membership (Life360 Support)",
   "publisher": "vendor",
   "quote": "Tap See All Plans. Select your preferred monthly or annual plan.",
   "supports": "iOS members can switch to a cheaper plan directly"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How Life360 confirms a cancellation (email or status) is not documented",
   "What Life360 keeps after a paid plan ends (for example longer location history) is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "In-app route: added the benefits, reason and Yes, Confirm Cancellation screens and the hand-off to Apple or Google Play (it stopped at Cancel Membership)",
    "Summary and tips: cancelling in the app alone doesn't stop store billing; only the member who bought it can cancel",
    "Downgrade: Apple-billed members can switch plans directly with See All Plans",
    "Re-copied the no-refund quote (s7) exactly"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.life360.com/hc/en-us/articles/360051153713-Delete-My-Account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/life360",
 "json": "https://stackcut.io/exits/life360.json",
 "evidence": {
  "packet_revision": "35568c799a6fa094a7a2435a69e7c51244c0bcc8c4addf6932e2d5d6e76cdaf5",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "life360--apple-app-store--r1",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "life360--google-play--r2",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "life360--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "life360--direct-app--r4",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}