{
 "id": "letterboxd",
 "name": "Letterboxd",
 "category": "other_digital",
 "website": "https://letterboxd.com",
 "domains": [
  "letterboxd.com"
 ],
 "summary": "Cancel a website (Paddle) subscription in Settings, Subscriptions on letterboxd.com; app purchases are cancelled in Apple or Google Play settings. Plans are annual and renew unless cancelled, then revert to free. Web and Google payments can be refunded in the first 30 days (once per account).",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Bought on the website (Paddle)",
   "applies_to": "Pro or Patron subscriptions paid on the Letterboxd website, which Paddle processes; also gift subscriptions you bought",
   "who": "The account holder, signed in (for a gift, the member who paid keeps the payment authority)",
   "method": "self_serve",
   "start_url": "https://letterboxd.com/settings/subscriptions/",
   "steps": [
    {
     "do": "Sign in on letterboxd.com and open Settings, then Subscriptions (the Pro page's 'manage it here' link goes there)",
     "expect": null
    },
    {
     "do": "Cancel the subscription, or turn off auto-renewal, for your active subscription on that dashboard",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "If not renewed, the account reverts to a free account on its expiration date",
   "notice": "Cancel before the renewal date; Letterboxd emails a reminder shortly before it",
   "refund": "Request a refund from Letterboxd within the first 30 days: web (Paddle) payments are refunded during that window, limited to one refund per account and at Letterboxd's discretion. After 30 days payments are non-refundable, except where required by law",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s6",
    "s7",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s28",
    "s33",
    "s35",
    "s39"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Bought through Apple, in the iOS app",
   "applies_to": "Pro or Patron subscriptions bought through Apple's in-app purchase in the Letterboxd iOS app",
   "who": "The person whose Apple Account bought the subscription",
   "method": "platform_settings",
   "start_url": "https://apps.apple.com/account/subscriptions",
   "steps": [
    {
     "do": "On the iPhone or iPad, open Settings, tap your name, then Subscriptions",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap the Letterboxd subscription, then tap Cancel Subscription, scrolling down if you don't see it",
     "expect": "Cancel Subscription"
    }
   ],
   "confirm_by": "The subscription shows no Cancel button, or an expiration message in red text",
   "effective": "If not renewed, the account reverts to a free account on its expiration date",
   "notice": "Subscriptions renew annually unless cancelled before the renewal date",
   "refund": "Letterboxd can't refund Apple payments: ask Apple for a refund",
   "fees": null,
   "source_ids": [
    "s4",
    "s3",
    "s8",
    "s16",
    "s17",
    "s18",
    "s19",
    "s27",
    "s29"
   ]
  },
  {
   "channel": "google_play",
   "label": "Bought through Google Play, in the Android app",
   "applies_to": "Pro or Patron subscriptions bought through Google Play's in-app purchase in the Letterboxd Android app",
   "who": "The person whose Google account bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open your subscriptions in the Google Play Store settings and select the Letterboxd subscription",
     "expect": "Cancel subscription"
    },
    {
     "do": "Tap Cancel subscription and follow the on-screen instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the subscription for the time already paid; the account then reverts to free on its expiration date",
   "notice": "Subscriptions are charged annually; cancel before the renewal date",
   "refund": "Contact Letterboxd within the first 30 days to request a refund of a Google payment (one refund per account, at Letterboxd's discretion)",
   "fees": null,
   "source_ids": [
    "s4",
    "s30",
    "s20",
    "s21",
    "s3",
    "s22",
    "s23",
    "s24",
    "s7",
    "s35",
    "s39"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Let the subscription lapse: the account reverts to a free account on its expiration date, and stats pages can be restored by renewing later on the same account",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s31"
   ]
  },
  {
   "type": "downgrade",
   "what": "Patron to Pro: cancel your subscription, then re-subscribe at the lower tier once it ends",
   "evidence": "documented",
   "source_ids": [
    "s32"
   ]
  }
 ],
 "export": [
  {
   "data": "Your entire account, including deleted content and reviews of deleted films",
   "how": "Use the account export option in Settings on the Letterboxd website",
   "format": "A single zip file of CSV files; deleted reviews are in a 'deleted' folder",
   "limits": "Deleted content stays in the export bundle for 30 days after you delete it",
   "source_ids": [
    "s12",
    "s13",
    "s14"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The subscription's expiration date, after which the account reverts to free",
  "data_kept": "Your free account and its content stay. If you delete the account, it is scheduled for removal in 90 days, during which it can be reactivated; once permanently deleted it can't be recovered",
  "you_lose": [
   "All stats pages, including the personalized all-time and annual stats pages",
   "For Patrons, custom backdrop and poster selections"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A subscription bought in the iOS or Android app is cancelled in Apple Account or Google Play Store settings, not on the website",
   "There is no monthly option: all subscriptions are charged annually and renew unless cancelled first",
   "Switching payment method? Turn off auto-renewal first, or you may pay twice",
   "Transfer a subscription before you deactivate the account; deactivating hides the account and disables sign-in",
   "The deactivation guide doesn't mention subscriptions, so cancel the subscription before deactivating or deleting the account",
   "Only one refund per account, and only within the first 30 days"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://letterboxd.com/legal/terms-of-use/",
   "title": "Letterboxd Terms of Use",
   "publisher": "vendor",
   "quote": "You can cancel your paid subscription at any time in your account settings (for web subscriptions).",
   "supports": "where web subscriptions are cancelled"
  },
  {
   "id": "s2",
   "url": "https://letterboxd.com/about/pro/",
   "title": "About Letterboxd Pro",
   "publisher": "vendor",
   "quote": "renew annually unless cancelled prior",
   "supports": "annual renewal unless cancelled"
  },
  {
   "id": "s3",
   "url": "https://letterboxd.com/about/pro/",
   "title": "About Letterboxd Pro",
   "publisher": "vendor",
   "quote": "If they are not renewed, upgraded accounts revert to free accounts on their expiration date.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://letterboxd.com/about/pro/",
   "title": "About Letterboxd Pro",
   "publisher": "vendor",
   "quote": "through our apps using Apple's and Google's in-app purchase options.",
   "supports": "app-store billing for the app subscriptions"
  },
  {
   "id": "s5",
   "url": "https://letterboxd.com/about/pro/",
   "title": "About Letterboxd Pro",
   "publisher": "vendor",
   "quote": "If you have a subscription (thanks!) you may manage it here.",
   "supports": "the subscriptions settings page"
  },
  {
   "id": "s6",
   "url": "https://letterboxd.com/legal/terms-of-use/",
   "title": "Letterboxd Terms of Use",
   "publisher": "vendor",
   "quote": "Refund requests are granted in our sole discretion.",
   "supports": "refunds are discretionary"
  },
  {
   "id": "s7",
   "url": "https://letterboxd.com/legal/terms-of-use/",
   "title": "Letterboxd Terms of Use",
   "publisher": "vendor",
   "quote": "After 30 days, payments are non-refundable, except where required by law.",
   "supports": "the 30-day refund limit"
  },
  {
   "id": "s8",
   "url": "https://letterboxd.com/legal/terms-of-use/",
   "title": "Letterboxd Terms of Use",
   "publisher": "vendor",
   "quote": "(iOS subscribers must contact Apple, Inc. if they wish to seek a refund).",
   "supports": "iOS refunds go through Apple"
  },
  {
   "id": "s9",
   "url": "https://letterboxd.com/about/account-deactivation/",
   "title": "Account deactivation",
   "publisher": "vendor",
   "quote": "Your account will be scheduled for removal in 90 days, during which time it may still be reactivated.",
   "supports": "deletion timing"
  },
  {
   "id": "s10",
   "url": "https://letterboxd.com/about/account-deactivation/",
   "title": "Account deactivation",
   "publisher": "vendor",
   "quote": "Once your account is permanently deleted, it cannot be recovered by you or by Letterboxd support.",
   "supports": "permanent deletion"
  },
  {
   "id": "s11",
   "url": "https://letterboxd.com/about/account-deactivation/",
   "title": "Account deactivation",
   "publisher": "vendor",
   "quote": "Deactivated accounts remain in this state until reactivated by you (using a link we'll email you).",
   "supports": "deactivation can be reversed"
  },
  {
   "id": "s12",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "account export option in your Settings screen on our website",
   "supports": "where the account export is"
  },
  {
   "id": "s13",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "bundles your entire account (including deleted content, and reviews for deleted films) into a single zip file",
   "supports": "what the export contains and its zip format"
  },
  {
   "id": "s14",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "Deleted content appears in your data export bundle.",
   "supports": "deleted content is in the export"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first step on iPhone or iPad"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the second step on iPhone or iPad"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the cancel step on iPhone or iPad"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell the subscription is cancelled"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "Cancel subscription",
   "supports": "the cancel button in Google Play"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling a Google Play subscription"
  },
  {
   "id": "s22",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "we will refund your Paddle (web) or Google payment during the first 30 days of your subscription.",
   "supports": "30-day refunds for web and Google payments"
  },
  {
   "id": "s23",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "This offer is limited to one refund per account.",
   "supports": "one refund per account"
  },
  {
   "id": "s24",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "Please contact us to request a refund.",
   "supports": "refunds are requested from Letterboxd"
  },
  {
   "id": "s25",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "An email reminder will be sent shortly before the renewal date.",
   "supports": "renewal reminder email"
  },
  {
   "id": "s26",
   "url": "https://letterboxd.com/about/pro/",
   "title": "About Letterboxd Pro",
   "publisher": "vendor",
   "quote": "Subscriptions are payable on an annual basis through our website (powered by Paddle),",
   "supports": "website payments are processed by Paddle and are annual"
  },
  {
   "id": "s27",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "we are unable to issue refunds for Apple payments ourselves",
   "supports": "Apple refunds go through Apple"
  },
  {
   "id": "s28",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "Yes, both our web (Paddle) and iOS subscriptions auto-renew unless cancelled prior.",
   "supports": "auto-renewal on web and iOS"
  },
  {
   "id": "s29",
   "url": "https://letterboxd.com/legal/terms-of-use/",
   "title": "Letterboxd Terms of Use",
   "publisher": "vendor",
   "quote": "your Apple Account settings (for iOS subscriptions)",
   "supports": "iOS subscriptions are cancelled in Apple Account settings"
  },
  {
   "id": "s30",
   "url": "https://letterboxd.com/legal/terms-of-use/",
   "title": "Letterboxd Terms of Use",
   "publisher": "vendor",
   "quote": "your Google Play Store settings (for Android subscriptions)",
   "supports": "Android subscriptions are cancelled in Google Play Store settings"
  },
  {
   "id": "s31",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "may be restored in full by renewing your subscription at any time on the same account.",
   "supports": "stats return if you renew later"
  },
  {
   "id": "s32",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "you'll need to cancel your subscription, then re-subscribe at the lower tier once the subscription ends.",
   "supports": "how to downgrade"
  },
  {
   "id": "s33",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "the payment authority for the subscription remains with you",
   "supports": "the gift buyer manages the gift subscription"
  },
  {
   "id": "s34",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "all stats pages and (for Patrons) custom backdrop / poster selections will disappear from your account.",
   "supports": "what you lose when it expires"
  },
  {
   "id": "s35",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "All subscriptions are charged annually; there is no monthly option.",
   "supports": "annual billing only"
  },
  {
   "id": "s36",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "don't forget to turn off auto-renewal first!",
   "supports": "turn off auto-renewal before switching payment method"
  },
  {
   "id": "s37",
   "url": "https://letterboxd.com/about/faq/",
   "title": "Letterboxd FAQ",
   "publisher": "vendor",
   "quote": "you must transfer before you deactivate an account.",
   "supports": "transfer a subscription before deactivating"
  },
  {
   "id": "s38",
   "url": "https://letterboxd.com/about/account-deactivation/",
   "title": "Account deactivation",
   "publisher": "vendor",
   "quote": "signing into the account is disabled",
   "supports": "deactivation disables sign-in"
  },
  {
   "id": "s39",
   "url": "https://letterboxd.com/legal/terms-of-use/",
   "title": "Letterboxd Terms of Use",
   "publisher": "vendor",
   "quote": "Refund requests are granted in our sole discretion and are only available for subscriptions purchased through our website or the Google Play Store",
   "supports": "refunds only for web and Google Play purchases"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The exact label of the cancel or auto-renew control on the Subscriptions page isn't named in Letterboxd's help",
   "No confirmation email or on-screen message after cancelling is described",
   "Whether deactivating or deleting the account also cancels an active subscription isn't stated",
   "Student, nonprofit or other discount programs aren't mentioned in Letterboxd's FAQ"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Export quotes re-sourced to the FAQ page (the earlier page didn't show them); the export is a zip of CSV files",
    "Refunds corrected: web (Paddle) and Google payments can be refunded in the first 30 days on request, one per account; Apple refunds only through Apple",
    "Google Play route now has its own refund rule and cites the Terms' 'Google Play Store settings'",
    "Added: annual billing only, renewal reminder email, turn off auto-renewal before switching payment method, transfer before deactivating, gift buyer controls the gift",
    "Added downgrade (cancel, then re-subscribe at the lower tier) and what you lose (stats pages, Patron backdrops)",
    "Paddle is only named as the website's payment processor, so no separate Paddle route"
   ]
  }
 },
 "delete_account": {
  "url": "https://letterboxd.com/user/disableaccount/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/letterboxd",
 "json": "https://stackcut.io/exits/letterboxd.json",
 "evidence": {
  "packet_revision": "58742cfb5c85faac05842601a100751d5ba93c88a72dbfe10b40c693eeb9d00c",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "letterboxd--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "letterboxd--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "letterboxd--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}