{
 "id": "lemon_squeezy",
 "name": "Lemon Squeezy",
 "category": "business_finance",
 "website": "https://www.lemonsqueezy.com",
 "domains": [
  "lemonsqueezy.com"
 ],
 "summary": "Buyers cancel or pause in the store's customer portal ([store].lemonsqueezy.com/billing), or contact Lemon Squeezy at least 48 hours before the billing period ends; it stops at the next payment date, with no refund for unused time. Sellers cancel by written notice and lose data access afterwards.",
 "routes": [
  {
   "channel": "reseller_or_partner",
   "label": "Buyer: customer portal",
   "applies_to": "A subscription bought from a store that sells through Lemon Squeezy, which resells it as merchant of record",
   "who": "The buyer (customer) of the subscription",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the store's customer portal at [store].lemonsqueezy.com/billing (or /billing on the store's own domain), or use a portal link the seller sends you",
     "expect": null
    },
    {
     "do": "If you aren't signed in on lemonsqueezy.com, sign in with the magic link sent to your purchase email",
     "expect": null
    },
    {
     "do": "Cancel the subscription, or pause it instead",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the next payment date, according to the buyer terms; the portal docs don't state the timing",
   "notice": null,
   "refund": "Refunds are at Lemon Squeezy's sole discretion, case by case, and may be refused; there are no refunds on unused subscription periods, and refund requests more than 60 days after the transaction aren't processed",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s6",
    "s7",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Buyer: contact Lemon Squeezy",
   "applies_to": "A subscription bought from a store that sells through Lemon Squeezy; the buyer terms' Contact section gives only a mailing address, for United States purchases",
   "who": "The buyer (customer) of the subscription",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Write to Lemon Squeezy at the address in the Contact section of the buyer terms (222 South Main Street Suite 500, Salt Lake City, Utah 84101) at least 48 hours before the current billing period ends",
     "expect": null
    },
    {
     "do": "Include your order number and the email address you used to buy the product",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the next payment date. To avoid any charge on a free trial, cancel before the trial ends",
   "notice": "Contact at least 48 hours before the end of the current billing period",
   "refund": "Refunds are at Lemon Squeezy's sole discretion, case by case, and may be refused; there are no refunds on unused subscription periods, and refund requests more than 60 days after the transaction aren't processed",
   "fees": null,
   "source_ids": [
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s15",
    "s16",
    "s18",
    "s19",
    "s28"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Seller account",
   "applies_to": "A seller's subscription to the Lemon Squeezy service under the Lemon Squeezy Terms",
   "who": "The seller (the Customer under the Terms)",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Before cancelling, copy or export your data; on the Orders page, Export emails a CSV of orders to the store owner's email address",
     "expect": null
    },
    {
     "do": "Send written notice cancelling your subscription: by email to the address the Terms give for subscription changes and terminations, or by registered or certified mail, return receipt requested, to 222 Main Street Suite 500, Salt Lake City, UT 84101",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription typically stays active until the end of the billing cycle; after that you can't use the service or reach your data",
   "notice": "No notice period is stated; you may cancel at any time",
   "refund": null,
   "fees": "All fees incurred during the billing cycle must be paid, and accrued charges and fees are due within 30 days of termination",
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Buyers can pause the subscription in the customer portal instead of cancelling, and unpause it later",
   "evidence": "documented",
   "source_ids": [
    "s1"
   ]
  }
 ],
 "export": [
  {
   "data": "Sellers: orders",
   "how": "Use the Export button on the Orders page; the CSV is emailed to the store owner's email address",
   "format": "CSV",
   "limits": "Copy your data before termination: afterwards you can't reach it, and Lemon Squeezy will promptly delete it",
   "source_ids": [
    "s25",
    "s22",
    "s23"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Buyers: the next payment date. Sellers: the end of the billing cycle, after which the service and stored data can't be reached",
  "data_kept": "For sellers, Lemon Squeezy has no obligation to keep customer data after termination and will promptly delete it, though it may store it where laws and regulations require",
  "you_lose": [
   "Sellers: access to the Lemon Squeezy service and the data stored in it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": null,
  "retention_step": null,
  "tips": [
   "The customer portal is per store; app.lemonsqueezy.com/my-orders lists a buyer's orders and subscriptions from every Lemon Squeezy store",
   "The buyer terms ask for cancellation contact at least 48 hours before the billing period ends; the portal docs don't say whether that cut-off applies there",
   "A January 2026 Lemon Squeezy post says the team is building Stripe Managed Payments and aims to give Lemon Squeezy users an easy way to migrate; it sets no deadline"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.lemonsqueezy.com/help/online-store/customer-portal",
   "title": "Docs: Customer Portal",
   "publisher": "vendor",
   "quote": "pause/unpause and cancel/resume subscriptions",
   "supports": "the portal lets customers pause, resume and cancel subscriptions"
  },
  {
   "id": "s2",
   "url": "https://docs.lemonsqueezy.com/help/online-store/customer-portal",
   "title": "Docs: Customer Portal",
   "publisher": "vendor",
   "quote": "Customers will have to go through a magic link sign in flow if they're not already signed in on lemonsqueezy.com.",
   "supports": "sign-in by magic link when not already signed in"
  },
  {
   "id": "s3",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "As merchant of record, Lemon Squeezy is an authorized reseller of the product for the Supplier",
   "supports": "Lemon Squeezy bills the buyer as reseller for the seller"
  },
  {
   "id": "s4",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "If you wish to cancel your subscription, please contact us as set forth below",
   "supports": "the terms route buyer cancellations through contact"
  },
  {
   "id": "s5",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "at least 48 hours before the end of the current billing period.",
   "supports": "the contact deadline before the billing period ends"
  },
  {
   "id": "s6",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "Your cancellation will take effect at the next payment date.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s7",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "Refunds are provided at the sole discretion of Lemon Squeezy and on a case-by-case basis and may be refused.",
   "supports": "refunds are discretionary"
  },
  {
   "id": "s8",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "For products purchase in the United States",
   "supports": "the Contact section gives the mailing address for United States purchases"
  },
  {
   "id": "s9",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "Salt Lake City, Utah 84101",
   "supports": "the mailing address is in Salt Lake City, Utah"
  },
  {
   "id": "s10",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "Customer may cancel the subscription at any time with or without cause.",
   "supports": "a seller may cancel at any time"
  },
  {
   "id": "s11",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "Customer shall pay all accrued charges and fees within thirty (30) days of the date of termination.",
   "supports": "charges and fees payable after termination"
  },
  {
   "id": "s12",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "mailed by registered or certified mail, return receipt requested",
   "supports": "how written notice may be mailed"
  },
  {
   "id": "s13",
   "url": "https://www.lemonsqueezy.com/blog/2026-update",
   "title": "2026 Update: Lemon Squeezy + Stripe Managed Payments",
   "publisher": "vendor",
   "quote": "That's what we're doing with Stripe Managed Payments: Stripe's merchant of record solution.",
   "supports": "the team is building Stripe Managed Payments"
  },
  {
   "id": "s14",
   "url": "https://docs.lemonsqueezy.com/help/online-store/customer-portal",
   "title": "Docs: Customer Portal",
   "publisher": "vendor",
   "quote": "These links automatically authenticate customers, so one click takes them right into the portal.",
   "supports": "signed portal links from the seller"
  },
  {
   "id": "s15",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "Paid Subscriptions automatically renew until cancelled.",
   "supports": "automatic renewal"
  },
  {
   "id": "s16",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "There are no refunds on unused subscription periods.",
   "supports": "no refund for unused time"
  },
  {
   "id": "s17",
   "url": "https://docs.lemonsqueezy.com/help/online-store/my-orders",
   "title": "Docs: My Orders",
   "publisher": "vendor",
   "quote": "Once logged in, customers will be able to view all of their orders and subscriptions",
   "supports": "My Orders shows subscriptions across stores"
  },
  {
   "id": "s18",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "All refund requests received after 60 days from the date of the transaction will not be processed.",
   "supports": "60-day limit on refund requests"
  },
  {
   "id": "s19",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "Please make sure you provide your order number and the email address used to purchase the product.",
   "supports": "what to include when contacting"
  },
  {
   "id": "s20",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "However, the subscription will typically remain active until the end of a Billing Cycle and all fees incurred during the billing cycle must be paid.",
   "supports": "when a seller cancellation takes effect and what is owed"
  },
  {
   "id": "s21",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "notices from Customer to Lemon Squeezy regarding changes to or termination of Customer's subscription to the Lemon Squeezy Service may also be sent to the email address",
   "supports": "notice by email is allowed"
  },
  {
   "id": "s22",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "it is Customer's sole responsibility to copy or remove such Customer Data from the Lemon Squeezy Service prior to termination.",
   "supports": "copy your data before termination"
  },
  {
   "id": "s23",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "Lemon Squeezy will promptly delete or remove Customer Data from its system.",
   "supports": "data deleted after termination"
  },
  {
   "id": "s24",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "222 Main Street Suite 500",
   "supports": "the mailing address for notices"
  },
  {
   "id": "s25",
   "url": "https://docs.lemonsqueezy.com/help/orders/exporting-orders",
   "title": "Docs: Exporting orders",
   "publisher": "vendor",
   "quote": "The generated CSV file will be emailed to the store owner’s email address.",
   "supports": "order export as CSV, emailed to the owner"
  },
  {
   "id": "s26",
   "url": "https://www.lemonsqueezy.com/terms",
   "title": "Lemon Squeezy Terms",
   "publisher": "vendor",
   "quote": "Lemon Squeezy reserves the right to store the Customer Data after termination to comply with applicable laws and regulations.",
   "supports": "data may be kept where the law requires"
  },
  {
   "id": "s27",
   "url": "https://www.lemonsqueezy.com/blog/2026-update",
   "title": "2026 Update: Lemon Squeezy + Stripe Managed Payments",
   "publisher": "vendor",
   "quote": "Our goal is to provide Lemon Squeezy users an easy way to migrate to Stripe Managed Payments.",
   "supports": "a migration path is planned, without a deadline"
  },
  {
   "id": "s28",
   "url": "https://www.lemonsqueezy.com/buyer-terms",
   "title": "Lemon Squeezy Buyer Terms",
   "publisher": "vendor",
   "quote": "you must cancel the subscription before the expiration of the trial period by contacting us as set forth below.",
   "supports": "free-trial cancellation"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The customer portal's button names, and whether a confirmation email follows a cancellation, aren't described in Lemon Squeezy's portal docs",
   "Whether the 48-hour cut-off in the buyer terms also applies to cancelling in the customer portal isn't stated",
   "The buyer terms list a contact address only for United States purchases; how buyers elsewhere should contact Lemon Squeezy isn't stated there",
   "A self-serve way for sellers to close a store in the dashboard isn't described in Lemon Squeezy's public docs or terms",
   "What happens to pending payouts when a seller account closes isn't stated in Lemon Squeezy's terms, beyond delays for risk assessment and fraud",
   "How existing stores and buyer subscriptions will be affected by the move to Stripe Managed Payments isn't documented yet"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Seller route: the Terms let a seller cancel at any time; it typically runs to the end of the billing cycle, notice can go by email or registered/certified mail (return receipt requested)",
    "Seller data: no access after termination and Lemon Squeezy promptly deletes the data, so export first; added the orders CSV export",
    "Buyer refunds: added no refunds on unused periods and the 60-day limit on refund requests; added automatic renewal and the free-trial rule",
    "Buyer contact route: include the order number and purchase email; the Contact section covers United States purchases",
    "Stripe Managed Payments tip reworded to what the post says (a planned migration path, no deadline); category changed to business finance"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/lemon_squeezy",
 "json": "https://stackcut.io/exits/lemon_squeezy.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "lemon-squeezy--reseller-or-partner--r1",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
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     "stale_after_days": 30,
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    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "lemon-squeezy--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}