{
 "id": "legalzoom",
 "name": "LegalZoom",
 "category": "business_finance",
 "website": "https://www.legalzoom.com",
 "domains": [
  "legalzoom.com"
 ],
 "summary": "Cancel LegalZoom subscriptions in My Account (Account tab, Manage Payments, the subscription, Cancel) or by phone; they run to the period's end. Gotcha: registered agent service ($249/year) can't be cancelled until you file a new agent with your state and upload proof; it keeps billing until then.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Subscriptions in My Account",
   "applies_to": "Subscriptions billed by LegalZoom: legal plans (Business Advantage Pro, Legal Advantage Plus), LZ Virtual Mail, LZ Tax and other subscriptions listed under Manage Payments",
   "who": "The account holder, signed in to My Account",
   "method": "self_serve",
   "start_url": "https://www.legalzoom.com/my/subscriptions",
   "steps": [
    {
     "do": "Sign in to My Account and open the Account tab",
     "expect": "Manage Payments"
    },
    {
     "do": "In the Manage Payments section, click the subscription you want to end",
     "expect": "Cancel"
    },
    {
     "do": "Click the Cancel link and finish the prompts",
     "expect": null
    },
    {
     "do": "Repeat for every other active subscription you want to end: each one renews automatically until it is cancelled",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Auto-renewal stops; the subscription (or legal plan) stays active until the end of the current period",
   "notice": "None required. Monthly subscriptions renew each month without notice until you cancel; a reminder email before renewal isn't guaranteed",
   "refund": "Chat or call within 30 days of the initial subscription purchase to request a refund, unless you've used it (for example, completed an attorney consultation on a legal plan, or downloaded a form); after 30 days subscriptions aren't refunded",
   "fees": "None for most subscriptions. LZ Virtual Mail: the optional 6-Month Canceled Plan, which keeps receiving your mail for up to 6 months, carries a one-time cancellation fee plus per-item usage fees",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s30",
    "s31",
    "s32",
    "s33",
    "s34"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Registered agent service",
   "applies_to": "LegalZoom Registered Agent Services ($249/year, renews automatically each year at the purchase price)",
   "who": "The account holder, after the business has filed a change of registered agent with the state",
   "method": "self_serve",
   "start_url": "https://www.legalzoom.com/my/subscriptions",
   "steps": [
    {
     "do": "Name a new registered agent (another provider, or yourself where your state allows it) and file the change with the state",
     "expect": null
    },
    {
     "do": "Get proof of the change: a copy of the filed document, an annual report that lists the new agent, or a screenshot of your agent's details on the state's website",
     "expect": null
    },
    {
     "do": "Sign in to My Account, open the Account tab, then Manage Payments, and click your Registered Agent Services subscription",
     "expect": "the cancel link"
    },
    {
     "do": "Upload the proof of the change, then click the cancel link",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Auto-renewal stops once LegalZoom has your proof. After LegalZoom is replaced, legal mail it receives for you is returned to sender (first-class mail) or destroyed",
   "notice": "Give LegalZoom proof of the new agent before the next billing date. Renewals are invoiced about two months before the renewal term starts, due no later than its first day",
   "refund": "Chat or call within 30 days of the initial purchase to request a refund; after 30 days subscription services aren't refunded",
   "fees": "You pay any state fees for changing your registered agent. Without proof of the change (or that the business has stopped operating), registered agent charges continue",
   "source_ids": [
    "s9",
    "s10",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s41"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Forms & eSign and LZ Books",
   "applies_to": "Forms & eSign plans and LZ Books subscriptions, managed on the Subscriptions page under your profile",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in, click your profile at the top-right corner of the page, then go to Subscriptions",
     "expect": "all the active subscriptions in your account"
    },
    {
     "do": "Select the Forms & eSign (or LZ Books) subscription and click the More (⋯) icon on the right side of the row",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription, then Continue to cancel in the confirmation window",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "eSignature plans stay active until the end of the current subscription period",
   "notice": null,
   "refund": "Paid eSignature plans: request a full refund within 30 days of purchase. Legal forms subscriptions aren't refunded once you've downloaded a form",
   "fees": null,
   "source_ids": [
    "s12",
    "s27",
    "s28",
    "s29",
    "s35",
    "s36",
    "s39",
    "s42"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By phone",
   "applies_to": "Any LegalZoom subscription, legal plan or registered agent service",
   "who": "The account holder",
   "method": "phone",
   "start_url": "https://www.legalzoom.com/contact-us",
   "steps": [
    {
     "do": "Call Customer Care: (888) 310-0151 for subscriptions, (800) 773-0888 for a legal plan or registered agent service (Monday to Friday, 5 a.m. to 7 p.m. PT), or (888) 379-0854 for an eSignature plan",
     "expect": null
    },
    {
     "do": "Ask to cancel the renewal. For registered agent service, have proof of your new agent's state filing ready",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription or plan stays active until the end of the current period",
   "notice": "For registered agent service, LegalZoom needs proof of the new agent before the next billing date",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s2",
    "s3",
    "s11",
    "s14",
    "s18",
    "s37",
    "s43",
    "s42"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Completed documents and products from your orders",
   "how": "Sign in to your account and open Documents to access and download them",
   "format": null,
   "limits": null,
   "source_ids": [
    "s38"
   ]
  },
  {
   "data": "Electronically signed documents",
   "how": "They stay in your account under Documents, then eSignature, even after a Forms & eSign subscription ends",
   "format": null,
   "limits": null,
   "source_ids": [
    "s36"
   ]
  },
  {
   "data": "LZ Virtual Mail scans and other information in your online account",
   "how": "Download and store the digital scans of your mail from your online account before you cancel",
   "format": null,
   "limits": "LegalZoom may discard scans once the service (or the 6-Month Canceled Plan) ends",
   "source_ids": [
    "s45",
    "s34"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period; registered agent service ends once LegalZoom has proof of your new agent",
  "data_kept": "Not stated in general. Signed documents stay under Documents, then eSignature. LZ Virtual Mail scans may be discarded immediately if you decline the 6-Month Canceled Plan",
  "you_lose": [
   "The subscription's offerings once its term ends",
   "Registered agent mail handling: legal mail sent to LegalZoom for you is returned to sender (first-class) or destroyed",
   "LZ Virtual Mail: mail received after cancellation may be refused, returned or disposed of, and stored scans may be discarded"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check Manage Payments for every active subscription (registered agent, legal plan, Virtual Mail, tax): each renews automatically until cancelled",
   "Registered agent service can't be cancelled until the state shows your new agent; LegalZoom keeps charging until it gets proof",
   "Registered agent renewals are invoiced about two months before the renewal date: file the agent change early",
   "Not using a subscription doesn't stop its charges",
   "LZ Virtual Mail: save mail scans first; declining the 6-Month Canceled Plan lets LegalZoom discard them immediately, while accepting it adds a cancellation fee and usage fees",
   "An LZ Books free trial with no payment method entered ends by itself: nothing to cancel"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "Sign in to My Account. Go to the Account tab, then the Manage Payments section. Click on your subscription, then the Cancel link.",
   "supports": "the online cancel steps for subscriptions"
  },
  {
   "id": "s2",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions",
   "title": "Supplemental Terms of Service for Subscriptions and Third-Party Services",
   "publisher": "vendor",
   "quote": "You may cancel your Subscription at any time by calling our Customer Care Center at (888) 310-0151 or by cancelling online through your account portal.",
   "supports": "cancel online or by phone, at any time"
  },
  {
   "id": "s3",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions",
   "title": "Supplemental Terms of Service for Subscriptions and Third-Party Services",
   "publisher": "vendor",
   "quote": "Your subscription will remain active until the end of the then-current period.",
   "supports": "when a cancelled subscription ends"
  },
  {
   "id": "s4",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions",
   "title": "Supplemental Terms of Service for Subscriptions and Third-Party Services",
   "publisher": "vendor",
   "quote": "If you selected a monthly subscription, your subscription automatically renews each month without notice until you cancel.",
   "supports": "auto-renewal without notice"
  },
  {
   "id": "s5",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions",
   "title": "Supplemental Terms of Service for Subscriptions and Third-Party Services",
   "publisher": "vendor",
   "quote": "Unless required by law in the state where you reside, we are not obligated to provide this notice.",
   "supports": "renewal reminder emails aren't guaranteed"
  },
  {
   "id": "s6",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions",
   "title": "Supplemental Terms of Service for Subscriptions and Third-Party Services",
   "publisher": "vendor",
   "quote": "Even if you do not use our products or services, you are responsible for paying the full cost of your subscription until you cancel your subscription",
   "supports": "not using a subscription doesn't stop charges"
  },
  {
   "id": "s7",
   "url": "https://www.legalzoom.com/legal/product-service-terms/legal-plan-contract",
   "title": "Legal Plan Contract",
   "publisher": "vendor",
   "quote": "Business Advantage Pro and/or Legal Advantage Plus",
   "supports": "the legal plans this contract covers"
  },
  {
   "id": "s8",
   "url": "https://www.legalzoom.com/legal/product-service-terms/legal-plan-contract",
   "title": "Legal Plan Contract",
   "publisher": "vendor",
   "quote": "your Legal Plan subscription will renew automatically at the end of the initial term",
   "supports": "legal plans auto-renew"
  },
  {
   "id": "s9",
   "url": "https://www.legalzoom.com/legal/general-terms/lz-guarantee",
   "title": "LZ Guarantee",
   "publisher": "vendor",
   "quote": "You can chat or call us to request a refund within 30 days of initial subscription purchase unless one of the conditions listed below applies.",
   "supports": "the 30-day subscription refund window"
  },
  {
   "id": "s10",
   "url": "https://www.legalzoom.com/legal/general-terms/lz-guarantee",
   "title": "LZ Guarantee",
   "publisher": "vendor",
   "quote": "we will no longer issue a refund for a subscription service",
   "supports": "no subscription refunds after 30 days"
  },
  {
   "id": "s11",
   "url": "https://www.legalzoom.com/legal/product-service-terms/legal-plan-contract",
   "title": "Legal Plan Contract",
   "publisher": "vendor",
   "quote": "You will have the right to cancel your Legal Plan membership by calling our Customer Care Center at (800) 773-0888 or by cancelling online through the 'My Account' portal.",
   "supports": "how to cancel a legal plan"
  },
  {
   "id": "s12",
   "url": "https://www.legalzoom.com/legal/general-terms/lz-guarantee",
   "title": "LZ Guarantee",
   "publisher": "vendor",
   "quote": "unless you have downloaded a form",
   "supports": "legal forms subscriptions aren't refunded after a download"
  },
  {
   "id": "s13",
   "url": "https://www.legalzoom.com/legal/general-terms/lz-guarantee",
   "title": "LZ Guarantee",
   "publisher": "vendor",
   "quote": "unless you have completed an attorney consultation",
   "supports": "legal plans aren't refunded after an attorney consultation"
  },
  {
   "id": "s14",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "To cancel the automatic renewal of your RA Service, you must notify LegalZoom of your intent to cancel by calling our Customer Care Center at (800) 773-0888",
   "supports": "how registered agent renewal is cancelled"
  },
  {
   "id": "s15",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "the renewal charge will be equal to the original purchase price paid for the RA Service",
   "supports": "the renewal price"
  },
  {
   "id": "s16",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "renewal will be invoiced approximately two months before the start date of such renewal terms, with date due set no later than the first day of the renewal term",
   "supports": "when the renewal is invoiced and due"
  },
  {
   "id": "s17",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "You must assign another registered agent in that jurisdiction or act as your own registered agent, where lawful, and must pay all fees related to changing your agent",
   "supports": "name a new agent (or yourself, where lawful) and pay the state's change fees"
  },
  {
   "id": "s18",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "must notify LegalZoom that you have properly changed registered agents by the next Billing Date",
   "supports": "the deadline: before the next billing date"
  },
  {
   "id": "s19",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "you will continue to incur charges for LegalZoom Registered Agent Services until such proof is provided",
   "supports": "charges continue without proof of the change"
  },
  {
   "id": "s20",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "If you fail to provide LegalZoom with satisfactory written proof of your change of the LegalZoom Registered Agent as your registered agent or of your discontinuation of business operations",
   "supports": "proof of the change, or that the business stopped operating"
  },
  {
   "id": "s21",
   "url": "https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent",
   "title": "Supplemental Terms of Service for Registered Agent Service",
   "publisher": "vendor",
   "quote": "any Legal Mail that your Registered Agent receives on your behalf will be marked 'Return to Sender' if it is first class mail or destroyed if it is not.",
   "supports": "what happens to legal mail after you replace LegalZoom"
  },
  {
   "id": "s22",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "So before you can cancel, you'll need to name a new one and file the change with the state.",
   "supports": "file the agent change before cancelling"
  },
  {
   "id": "s23",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "we'll need to see proof of the change (a copy of the filed doc, a copy of an annual report that includes the new registered agent",
   "supports": "what counts as proof"
  },
  {
   "id": "s24",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "When you're ready, you can upload proof of the change and cancel in My Account.",
   "supports": "upload proof and cancel online"
  },
  {
   "id": "s25",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "Click on your Registered Agent Services subscription, then the cancel link.",
   "supports": "the registered agent cancel step"
  },
  {
   "id": "s26",
   "url": "https://www.legalzoom.com/business/business-operations/registered-agent-overview.html",
   "title": "Registered Agent Services",
   "publisher": "vendor",
   "quote": "The service auto-renews at the purchase rate each year until you cancel.",
   "supports": "registered agent service renews yearly"
  },
  {
   "id": "s27",
   "url": "https://help.legalzoom.com/docs/canceling-plan",
   "title": "Canceling Forms & eSign plan",
   "publisher": "vendor",
   "quote": "Click on your profile at the top-right corner of the page. Go to Subscriptions. You can view all the active subscriptions in your account.",
   "supports": "where the Forms & eSign cancel flow starts"
  },
  {
   "id": "s28",
   "url": "https://help.legalzoom.com/docs/canceling-plan",
   "title": "Canceling Forms & eSign plan",
   "publisher": "vendor",
   "quote": "Click the More (⋯) icon on the right side of the row.",
   "supports": "the More menu step"
  },
  {
   "id": "s29",
   "url": "https://help.legalzoom.com/docs/canceling-plan",
   "title": "Canceling Forms & eSign plan",
   "publisher": "vendor",
   "quote": "Click Continue to cancel in the confirmation window.",
   "supports": "the final confirm step"
  },
  {
   "id": "s30",
   "url": "https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service",
   "title": "Supplemental Terms of Service for Virtual Mail Service",
   "publisher": "vendor",
   "quote": "You may cancel your Service at any time by canceling online through the 'My Account' portal.",
   "supports": "Virtual Mail is cancelled in My Account"
  },
  {
   "id": "s31",
   "url": "https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service",
   "title": "Supplemental Terms of Service for Virtual Mail Service",
   "publisher": "vendor",
   "quote": "we will continue to receive your mail following Plan cancellation for the lesser of 6 months from the effective date of your cancellation",
   "supports": "what the 6-Month Canceled Plan does"
  },
  {
   "id": "s32",
   "url": "https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service",
   "title": "Supplemental Terms of Service for Virtual Mail Service",
   "publisher": "vendor",
   "quote": "a one-time cancellation fee",
   "supports": "the 6-Month Canceled Plan's cancellation fee"
  },
  {
   "id": "s33",
   "url": "https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service",
   "title": "Supplemental Terms of Service for Virtual Mail Service",
   "publisher": "vendor",
   "quote": "you will continue to be billed for any Usage Fees on a per item basis, including but not limited to incoming mail, scans, storage, and shipping fees",
   "supports": "usage fees keep billing on the 6-Month Canceled Plan"
  },
  {
   "id": "s34",
   "url": "https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service",
   "title": "Supplemental Terms of Service for Virtual Mail Service",
   "publisher": "vendor",
   "quote": "LegalZoom reserves the right to remove, and/or discard your information, including digital scans of your mail, immediately upon declining the 6-Month Canceled Plan.",
   "supports": "mail scans may be discarded"
  },
  {
   "id": "s35",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "Our paid eSignature plans are covered by our LZ Guarantee. You'll have 30 days from the date of purchase to request a full refund.",
   "supports": "the eSignature plan refund"
  },
  {
   "id": "s36",
   "url": "https://help.legalzoom.com/docs/canceling-plan",
   "title": "Canceling Forms & eSign plan",
   "publisher": "vendor",
   "quote": "even after your subscription ends, you can access all the electronically signed documents in your account under Documents > eSignature",
   "supports": "signed documents stay available"
  },
  {
   "id": "s37",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "available to help you by phone, Monday-Friday, from 5 a.m. to 7 p.m. PT",
   "supports": "phone hours"
  },
  {
   "id": "s38",
   "url": "https://www.legalzoom.com/legal/general-terms/terms-of-service",
   "title": "LegalZoom Terms of Service",
   "publisher": "vendor",
   "quote": "I understand that I may access my product by logging in to my account.",
   "supports": "completed products are in your account"
  },
  {
   "id": "s39",
   "url": "https://help.legalzoom.com/lz-books/docs/canceling-subscriptions",
   "title": "Canceling LZ Books subscriptions",
   "publisher": "vendor",
   "quote": "If you would like to cancel your subscription, you can do so at any time by navigating to your subscriptions from your LZ account and selecting Cancel subscription.",
   "supports": "LZ Books is cancelled from Subscriptions"
  },
  {
   "id": "s40",
   "url": "https://help.legalzoom.com/lz-books/docs/canceling-subscriptions",
   "title": "Canceling LZ Books subscriptions",
   "publisher": "vendor",
   "quote": "If you signed up for a free trial of LZ Books and haven't entered a payment method to subscribe to the service, you don't need to take any action.",
   "supports": "free LZ Books trials need no cancellation"
  },
  {
   "id": "s41",
   "url": "https://www.legalzoom.com/business/business-operations/registered-agent-overview.html",
   "title": "Registered Agent Services",
   "publisher": "vendor",
   "quote": "get registered agent services for $249 /year.",
   "supports": "the registered agent price"
  },
  {
   "id": "s42",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact LegalZoom (FAQ)",
   "publisher": "vendor",
   "quote": "Your plan will remain active until the expiration of the current subscription period.",
   "supports": "when a cancelled eSignature plan ends"
  },
  {
   "id": "s43",
   "url": "https://www.legalzoom.com/contact-us",
   "title": "Contact LegalZoom (FAQ)",
   "publisher": "vendor",
   "quote": "To stop your eSignature plan from being auto-renewed, you may cancel your plan at any time by calling us at (888) 379-0854.",
   "supports": "the eSignature phone line"
  },
  {
   "id": "s44",
   "url": "https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service",
   "title": "Supplemental Terms of Service for Virtual Mail Service",
   "publisher": "vendor",
   "quote": "any mail that LegalZoom receives on your behalf after Plan cancellation may be refused, returned, or disposed of at our sole discretion.",
   "supports": "what happens to mail after Virtual Mail is cancelled"
  },
  {
   "id": "s45",
   "url": "https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service",
   "title": "Supplemental Terms of Service for Virtual Mail Service",
   "publisher": "vendor",
   "quote": "download and store any information, including but not limited to digital scans of the mail in your online account, prior to Service cancellation",
   "supports": "save mail scans before cancelling"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or on-screen status after cancelling is documented",
   "Whether the My Account cancel flow shows offers or asks for a reason is not documented",
   "When a cancelled LZ Books subscription stops working is not stated",
   "LZ Tax and Business Manager cancellation are covered only by the general subscription terms; no product-specific steps were found"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked all four routes, export and after_cancel against LegalZoom's contact FAQ, LZ Guarantee, supplemental terms and help articles; route facts confirmed (the My Account link in the FAQ opens legalzoom.com/my/subscriptions)",
    "Forms & eSign: added that a cancelled eSignature plan stays active until the end of the current subscription period",
    "Phone route: added the eSignature line, (888) 379-0854, from the contact FAQ",
    "Removed 'Compliance Filings' from the subscription list: no LegalZoom page read names it",
    "Virtual Mail: added the source for mail being refused, returned or disposed of after cancelling, and an export item to save mail scans first"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/legalzoom",
 "json": "https://stackcut.io/exits/legalzoom.json",
 "evidence": {
  "packet_revision": "526405c31aca169291ff4a17d9ca9924ceebb270f860f663a6e021097773643e",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "legalzoom--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "legalzoom--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "legalzoom--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "legalzoom--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}