{
 "id": "lattice",
 "name": "Lattice",
 "category": "productivity",
 "website": "https://www.lattice.com",
 "domains": [
  "lattice.com"
 ],
 "summary": "Lattice is sold on annual contracts ($4,000 minimum) that renew automatically for the same term. To stop renewal, send Lattice written notice at least 30 days before the term ends; email to the address in your Order Form counts. Fees aren't refundable.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Annual contract (Order Form)",
   "applies_to": "All Lattice subscriptions: contracts are billed annually, with a $4,000 minimum a year",
   "who": "The customer organization that signed the Order Form (the Terms let either party give notice)",
   "method": "email",
   "start_url": "https://help.lattice.com/en-us/articles/15178837-contact-customer-care",
   "steps": [
    {
     "do": "Find your Order Form: it sets the renewal date and the email address Lattice receives notices at",
     "expect": null
    },
    {
     "do": "Send Lattice written notice that you are terminating the Order Form at the end of the current term, at least 30 days before that term ends",
     "expect": null
    },
    {
     "do": "Keep proof of sending; an email counts as given when sent during the recipient's normal business hours",
     "expect": null
    },
    {
     "do": "If you need the notice address or your renewal date, ask Customer Care: log in, click the chat icon at the bottom left of any page, then Ask a question",
     "expect": "Ask a question"
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Initial Subscription Term or Renewal Term",
   "notice": "Written notice at least 30 days before the end of the current term; otherwise the Order Form renews for another term of the same length",
   "refund": "Fees are nonrefundable except as the Terms expressly provide (for example, prepaid fees if you terminate for Lattice's breach). Removed seats are not refunded",
   "fees": "Users added beyond the contract are billed pro rata through the end of the term, charged on the last day of the month",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s8",
    "s9",
    "s10",
    "s11",
    "s16",
    "s17",
    "s12",
    "s5",
    "s6",
    "s13"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Your Customer Content",
   "how": "Lattice makes a downloadable file available on request, or on termination or expiration of the subscription",
   "format": null,
   "limits": "The Terms don't give a deadline for requesting it; content is kept in inactive status for six months after the subscription ends",
   "source_ids": [
    "s14",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current contract term",
  "data_kept": "Customer Content is kept in inactive status for six months after termination or expiration, then securely and permanently deleted; Lattice may shorten this to comply with privacy laws",
  "you_lose": [
   "Access to Lattice for all users on the contract"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The help center has no cancellation article; the Terms of Service set the renewal and notice rules",
   "Notice must be in writing and reach Lattice at least 30 days before the term ends, or the contract renews for the same length",
   "Complimentary products on the Order Form also renew at list price unless notice covers them",
   "Invoices and payment history aren't viewable in Lattice; ask the Lattice Billing team for copies",
   "Request the downloadable file of your content before or at the end of the term"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.lattice.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Lattice bills all contracts annually.",
   "supports": "contracts are billed annually"
  },
  {
   "id": "s2",
   "url": "https://www.lattice.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "The minimum annual agreement is $4,000.",
   "supports": "the minimum annual agreement"
  },
  {
   "id": "s3",
   "url": "https://help.lattice.com/en-us/articles/15178837-contact-customer-care",
   "title": "Contact Customer Care",
   "publisher": "vendor",
   "quote": "Log into your Lattice account and use the chat icon in the bottom left of any page, followed by Ask a question.",
   "supports": "how to reach live chat"
  },
  {
   "id": "s4",
   "url": "https://help.lattice.com/en-us/articles/15178837-contact-customer-care",
   "title": "Contact Customer Care",
   "publisher": "vendor",
   "quote": "Customer Care provides live chat support during our normal business hours, Monday through Friday.",
   "supports": "live chat hours"
  },
  {
   "id": "s5",
   "url": "https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs",
   "title": "Invoice and Payment FAQs",
   "publisher": "vendor",
   "quote": "If you remove a user and go back down to 100, we do not refund you for that seat.",
   "supports": "removed seats are not refunded"
  },
  {
   "id": "s6",
   "url": "https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs",
   "title": "Invoice and Payment FAQs",
   "publisher": "vendor",
   "quote": "we charge for those additional users at a pro-rated rate through the end of your subscription term.",
   "supports": "added users are prorated to the end of the term"
  },
  {
   "id": "s7",
   "url": "https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs",
   "title": "Invoice and Payment FAQs",
   "publisher": "vendor",
   "quote": "Payment terms are noted on your contract",
   "supports": "the contract sets the payment terms"
  },
  {
   "id": "s8",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "each Software Order Form will automatically renew for a consecutive Renewal Term",
   "supports": "automatic renewal (section 3.2)"
  },
  {
   "id": "s9",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "Either party may terminate such Order Form by giving the other party written notice of such termination",
   "supports": "written notice to end an Order Form"
  },
  {
   "id": "s10",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "at least thirty (30) days prior to the end of the then-current Initial Subscription Term or Renewal Term,",
   "supports": "the 30-day notice period"
  },
  {
   "id": "s11",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "when sent, if sent by electronic mail during normal business hours of the recipient",
   "supports": "email notice is effective when sent (section 11.1)"
  },
  {
   "id": "s12",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "All Fees are nonrefundable except as expressly provided herein.",
   "supports": "fees are nonrefundable (section 6.1)"
  },
  {
   "id": "s13",
   "url": "https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs",
   "title": "Invoice and Payment FAQs",
   "publisher": "vendor",
   "quote": "Additional users are charged on the last day of the current month.",
   "supports": "when added users are billed"
  },
  {
   "id": "s14",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "A downloadable file will be made available to you upon request or upon the termination or expiration",
   "supports": "data export on request or at the end (section 3.5)"
  },
  {
   "id": "s15",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "is retained in inactive status for six months,",
   "supports": "six months of inactive retention, then deletion (section 3.5)"
  },
  {
   "id": "s16",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "For purposes hereof, each recipient's address and email address will be as set forth in the Order Form",
   "supports": "the notice address is in the Order Form"
  },
  {
   "id": "s17",
   "url": "https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf",
   "title": "Lattice Terms of Service (updated February 2026)",
   "publisher": "vendor",
   "quote": "in which case such termination will be effective at the end of such Initial Subscription Term",
   "supports": "termination takes effect at the end of the term"
  },
  {
   "id": "s18",
   "url": "https://help.lattice.com/en-us/articles/15179059-how-can-i-add-or-change-billing-information-in-lattice",
   "title": "How Can I Add or Change Billing Information in Lattice?",
   "publisher": "vendor",
   "quote": "Reach out to the Lattice Billing team",
   "supports": "billing changes go through the Billing team"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Lattice's notice email address isn't published; the Terms say it is set in each customer's Order Form",
   "Which role at the customer may send the non-renewal notice isn't stated",
   "An Order Form can override the standard renewal terms, so check yours",
   "The help pages don't say whether you can lower your seat count at renewal"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the Terms of Service (Feb 2026): automatic renewal for the same term, written notice at least 30 days before the term ends, email notice counts, fees nonrefundable",
    "Route rewritten from 'ask customer care' to sending written non-renewal notice to the address in the Order Form; effective at the end of the term",
    "Added export (downloadable file on request or at the end) and retention (six months inactive, then deleted)",
    "Replaced the one-word chat and email quotes with the actual live-chat steps and hours",
    "No self-serve, app-store or marketplace billing is documented; Lattice bills all contracts annually",
    "The Terms quotes are copied from Lattice's Terms of Service PDF; the automatic quote check can't read PDF text, so it lists them as not found"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/lattice",
 "json": "https://stackcut.io/exits/lattice.json",
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  "routes": [
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}