{
 "id": "lastpass",
 "name": "LastPass",
 "category": "security_privacy",
 "website": "https://www.lastpass.com",
 "domains": [
  "lastpass.com"
 ],
 "summary": "Log in to your vault, open Account settings, then My Account (lastpass.com/my.php) and choose Cancel for auto-renewal, or tell LastPass support. iOS in-app purchases are cancelled with Apple. Gotcha: the terms want cancellation at least 30 days before the term ends, and payments are non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "LastPass Premium and Families subscriptions bought from LastPass",
   "who": "The account holder (log in with the master password), or LastPass customer support on notice",
   "method": "self_serve",
   "start_url": "https://lastpass.com/my.php",
   "steps": [
    {
     "do": "Log in to your LastPass vault, select Account settings, then My Account (or go straight to lastpass.com/my.php)",
     "expect": "Cancel"
    },
    {
     "do": "Choose Cancel for the automatic renewal",
     "expect": null
    },
    {
     "do": "Or give notice of non-renewal to LastPass customer support at support.lastpass.com (Premium and Families only)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access continues to the end of the current term; then the account may be converted to LastPass Free (at LastPass's discretion) or access ends",
   "notice": "The terms say subscriptions renew unless cancelled at least 30 days before the current term expires; a free trial is charged when it ends unless you cancel first",
   "refund": "All payments are final and non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s21"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "LastPass Premium bought as an in-app purchase in the LastPass iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the LastPass subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions, the LastPass subscription shows an expiration message in red text, or has no Cancel button",
   "effective": null,
   "notice": "For an Apple-billed trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "LastPass Teams and Business subscriptions under the Business Terms of Service",
   "who": "The business customer, by notice of non-renewal to LastPass",
   "method": "form",
   "start_url": "https://support.lastpass.com/",
   "steps": [
    {
     "do": "Give LastPass notice of non-renewal through LastPass Support at support.lastpass.com, at least 30 days before the current term ends (unless your Order says otherwise)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term; on request, LastPass gives up to 30 days of limited access so you can retrieve your data",
   "notice": "At least 30 days before the current term expires, unless your Order says otherwise; without notice it renews for another 12 months",
   "refund": "Payments are final and non-refundable, except where the Business Terms say otherwise",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "LastPass Free, limited to one device type and basic password management",
   "evidence": "documented",
   "source_ids": [
    "s12"
   ]
  }
 ],
 "export": [
  {
   "data": "Vault items (passwords, notes, form fills and similar)",
   "how": "In the LastPass browser extension, open the Account tab, then Fix a problem yourself, Export vault items, Export data for use anywhere, and enter your master password",
   "format": "CSV",
   "limits": "Only from the browser extension; attachments and one-time passcodes (TOTP) are not exported; a Teams or Business admin can block export",
   "source_ids": [
    "s13",
    "s14"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription term",
  "data_kept": "The account may be converted to LastPass Free at LastPass's discretion; if not, access to the service ends",
  "you_lose": [
   "Premium or Families features after the term ends (LastPass Free works on one device type only)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deleting the LastPass account does not stop auto-renewal: cancel it first, or contact LastPass Support if you already deleted",
   "Export your vault before the subscription ends or before deleting the account",
   "Because payments are non-refundable, cancel well before the renewal date (the terms say 30 days)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/personal",
   "title": "LastPass Terms of Service (personal)",
   "publisher": "vendor",
   "quote": "you may cancel the automatic renewal at any time by choosing \"Cancel\" after navigating to the My Account section of the Account Settings within your LastPass vault",
   "supports": "where to cancel in the vault"
  },
  {
   "id": "s2",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/personal",
   "title": "LastPass Terms of Service (personal)",
   "publisher": "vendor",
   "quote": "providing notice of non-renewal to our customer support team at https://support.lastpass.com (Premium and Families accounts only).",
   "supports": "cancelling through customer support"
  },
  {
   "id": "s3",
   "url": "https://community.lastpass.com/kb/articles/54-delete-your-lastpass-account%EF%BB%BF",
   "title": "Delete your LastPass account (LastPass Support Articles)",
   "publisher": "vendor",
   "quote": "Fastpath: You can navigate directly to the My Account page at https://lastpass.com/my.php.",
   "supports": "the My Account page URL"
  },
  {
   "id": "s4",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/personal",
   "title": "LastPass Terms of Service (personal)",
   "publisher": "vendor",
   "quote": "automatically renew for additional periods equal to your expiring subscription term, unless either party cancels the subscription at least thirty (30) days before the current subscription term expires.",
   "supports": "the 30-day notice in the terms"
  },
  {
   "id": "s5",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/personal",
   "title": "LastPass Terms of Service (personal)",
   "publisher": "vendor",
   "quote": "All payments are final and non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s6",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/personal",
   "title": "LastPass Terms of Service (personal)",
   "publisher": "vendor",
   "quote": "If your paid subscription to Services is terminated or expires, your account may automatically be converted to a \"free\" or \"basic\" version of the Service, if available, at our discretion.",
   "supports": "what happens when the subscription ends"
  },
  {
   "id": "s7",
   "url": "https://apps.apple.com/us/app/lastpass-password-manager/id324613447",
   "title": "LastPass Password Manager - App Store listing",
   "publisher": "platform",
   "quote": "In-App Purchases Yes LastPass Premium $35.99",
   "supports": "Premium is sold as an App Store in-app purchase"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Use the web or your device to cancel a subscription from Apple or a subscription that you purchased with an app from the App Store.",
   "supports": "App Store in-app subscriptions are cancelled with Apple"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the notice needed to avoid paying after an Apple-billed trial"
  },
  {
   "id": "s12",
   "url": "https://www.lastpass.com/pricing",
   "title": "LastPass pricing",
   "publisher": "vendor",
   "quote": "Get started with LastPass Free Limited to 1 device type and basic password management features.",
   "supports": "the free plan"
  },
  {
   "id": "s13",
   "url": "https://community.lastpass.com/kb/articles/40-export-vault-data-from-lastpass-as-a-generic-csv-file%EF%BB%BF",
   "title": "Export vault data from LastPass as a generic CSV file (LastPass Support Articles)",
   "publisher": "vendor",
   "quote": "Select the Account tab, then go to Fix a problem yourself > Export vault items > Export data for use anywhere.",
   "supports": "how to export"
  },
  {
   "id": "s14",
   "url": "https://community.lastpass.com/kb/articles/40-export-vault-data-from-lastpass-as-a-generic-csv-file%EF%BB%BF",
   "title": "Export vault data from LastPass as a generic CSV file (LastPass Support Articles)",
   "publisher": "vendor",
   "quote": "These steps can only be performed using the LastPass browser extension. Exporting attachments is not supported when exporting your LastPass vault data.",
   "supports": "export limits"
  },
  {
   "id": "s15",
   "url": "https://community.lastpass.com/kb/articles/54-delete-your-lastpass-account%EF%BB%BF",
   "title": "Delete your LastPass account (LastPass Support Articles)",
   "publisher": "vendor",
   "quote": "If you have a paid LastPass Premium subscription with auto-renewal enabled, cancel auto-renewal before deleting your LastPass account.",
   "supports": "deleting the account doesn't cancel the renewal"
  },
  {
   "id": "s16",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/business",
   "title": "LastPass Terms of Service (business)",
   "publisher": "vendor",
   "quote": "unless otherwise stated on your Order or either party provides notice of non-renewal at least thirty (30) days before the then-current subscription term expires",
   "supports": "the business notice period"
  },
  {
   "id": "s17",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/business",
   "title": "LastPass Terms of Service (business)",
   "publisher": "vendor",
   "quote": "You may provide notice of non-renewal at any time at https://support.lastpass.com/",
   "supports": "where business customers give notice"
  },
  {
   "id": "s18",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/business",
   "title": "LastPass Terms of Service (business)",
   "publisher": "vendor",
   "quote": "your will automatically renew for additional twelve (12) month periods",
   "supports": "business terms renew for 12 months"
  },
  {
   "id": "s19",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/business",
   "title": "LastPass Terms of Service (business)",
   "publisher": "vendor",
   "quote": "any and all payments you make to us for access to the Services are final and non-refundable.",
   "supports": "no business refunds"
  },
  {
   "id": "s20",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/business",
   "title": "LastPass Terms of Service (business)",
   "publisher": "vendor",
   "quote": "upon request, we will provide you with limited access to the Services for a period not to exceed thirty (30) days, solely to enable you to retrieve",
   "supports": "30 days to retrieve business data"
  },
  {
   "id": "s21",
   "url": "https://www.lastpass.com/legal-center/terms-of-service/personal",
   "title": "LastPass Terms of Service (personal)",
   "publisher": "vendor",
   "quote": "At the end of the trial period, unless you have cancelled the paid subscription, you will be automatically charged the applicable subscription fees",
   "supports": "trials are charged when they end"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "LastPass's own cancel and trial articles on support.lastpass.com couldn't be read, so the steps come from the Terms of Service and the LastPass Support Articles on community.lastpass.com",
   "What confirms a cancellation (email or on-screen status) is not stated",
   "Whether LastPass sells subscriptions through Google Play is not confirmed",
   "How a Teams or Business customer submits the non-renewal notice on support.lastpass.com (the site couldn't be read)",
   "How long vault data is kept after an account converts to Free or closes is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Added a Teams/Business route from the Business Terms: notice of non-renewal via support.lastpass.com at least 30 days before term end, 12-month renewals, no refunds (s16-s20)",
    "Direct route notice: a trial is charged when it ends unless cancelled (s21)",
    "Apple confirm_by reworded to match Apple's page (s10)",
    "support.lastpass.com still couldn't be read, so the in-vault cancel screens and a Google Play route stay unverified"
   ]
  }
 },
 "delete_account": {
  "url": "https://lastpass.com/delete_account.php",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/lastpass",
 "json": "https://stackcut.io/exits/lastpass.json",
 "evidence": {
  "packet_revision": "80fc633f01a0a3bd82ef1dcee7151366d0895b99b9cb57ff9f30b3df4da3ea01",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "lastpass--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "lastpass--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "lastpass--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}