{
 "id": "krea",
 "name": "Krea",
 "category": "design_creative",
 "website": "https://www.krea.ai",
 "domains": [
  "krea.ai"
 ],
 "summary": "Cancel in the Stripe portal from Krea's Billing page (Manage Subscription). Premium lasts until the billing period ends, then the account is on the free tier. A refund is offered in the cancel flow only if the workspace used under 650 compute units and 20 generations this month.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Krea paid plans (such as Pro, Max and Business) billed by Krea through Stripe, monthly or yearly",
   "who": "The signed-in subscriber; in a team workspace, plans are assigned by team owners or admins",
   "method": "self_serve",
   "start_url": "https://www.krea.ai/settings/billing",
   "steps": [
    {
     "do": "Sign in and go to the Billing page",
     "expect": "Manage Subscription"
    },
    {
     "do": "Click Manage Subscription to open the Stripe customer portal",
     "expect": "the Stripe customer portal"
    },
    {
     "do": "In the portal, choose to cancel your subscription; if your workspace qualifies, a refund is offered during this flow",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep premium access until the end of the current billing period and aren't charged after that",
   "notice": "All subscriptions auto-renew by default (monthly plans on the same date each month): cancel in account settings before the end of the recurring term to avoid the next charge",
   "refund": "Krea doesn't refund fees already paid or give prorated refunds, except that a refund is offered automatically in the cancel flow when the workspace has used under 650 compute units and fewer than 20 generations in the current month; it takes 5 to 10 business days to arrive",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s31",
    "s32"
   ],
   "label": "Cancel the plan online"
  },
  {
   "channel": "direct_web",
   "label": "Close the account by email",
   "applies_to": "Ending use of Krea entirely and terminating the account",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Download anything you want to keep: terminating the account may destroy its content",
     "expect": null
    },
    {
     "do": "Email support@krea.ai asking to terminate your Krea account, before the end of the recurring term if you want to avoid the next charge",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Paid services can't be ended before the end of the period you've already paid for",
   "notice": null,
   "refund": "No refund of fees already paid",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s32",
    "s33",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrading to the free tier is the same as cancelling. The free tier gives 100 compute units a day and basic features, with no credit card required",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "downgrade",
   "what": "In a team workspace, owners or admins can move members to a lower plan (for example Pro to Basic); the downgrade is scheduled for the end of the current billing period, and downgrade credits are virtually refunded or subtracted from the next invoice",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s21",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly plans save 40% compared with monthly",
   "evidence": "documented",
   "source_ids": [
    "s23"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "After a cancellation, account history, previous creations and compute unit usage history are kept and stay accessible. Terminating the account itself may destroy the content associated with it",
  "you_lose": [
   "Premium access and the plan's monthly compute units; individual plans' unused units don't roll over",
   "Content tied to the account, if you terminate the account rather than just cancel"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling happens in the Stripe customer portal, opened from Manage Subscription on the Billing page",
   "If the Billing page doesn't show the cancel option, Krea suggests trying a different browser",
   "Compute packs are separate from the subscription and must be used within 90 days",
   "Business and Enterprise plans roll over unused compute units; individual plans don't",
   "Check eligibility for the automatic refund before generating more: it needs under 650 compute units used and fewer than 20 generations this month",
   "To close the account itself, email support@krea.ai; terminating it may destroy your content"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Go to the Billing page (make sure you are logged in)",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Click the \"Manage Subscription\" button to open the Stripe customer portal",
   "supports": "the Manage Subscription button"
  },
  {
   "id": "s3",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "In the portal, choose to cancel your subscription",
   "supports": "the cancel step"
  },
  {
   "id": "s4",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "You keep premium access until the end of your current billing period",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Wait for billing period to end, then you won't be charged after that",
   "supports": "no further charges"
  },
  {
   "id": "s6",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "All subscriptions auto-renew by default",
   "supports": "auto-renewal"
  },
  {
   "id": "s7",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "If you are eligible for a refund, you will be automatically offered one",
   "supports": "the refund offer"
  },
  {
   "id": "s8",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing",
   "title": "Refunds and Billing",
   "publisher": "vendor",
   "quote": "To be eligible for a refund, workspace usage must be below 650 compute units and must have less than 20 generations for the current month.",
   "supports": "refund eligibility (this month's usage)"
  },
  {
   "id": "s9",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing",
   "title": "Refunds and Billing",
   "publisher": "vendor",
   "quote": "If you are eligible, you will be automatically offered a refund during the cancellation flow",
   "supports": "where the refund is offered"
  },
  {
   "id": "s10",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing",
   "title": "Refunds and Billing",
   "publisher": "vendor",
   "quote": "Refunds typically take 5-10 business days to appear in your account",
   "supports": "refund timing"
  },
  {
   "id": "s11",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing",
   "title": "Refunds and Billing",
   "publisher": "vendor",
   "quote": "Subscriptions renew on the same date each month",
   "supports": "renewal date"
  },
  {
   "id": "s12",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, KREA WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID",
   "supports": "no refunds by default"
  },
  {
   "id": "s13",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "you will not be eligible for a prorated refund of any portion of the subscription fee",
   "supports": "no prorated refunds"
  },
  {
   "id": "s14",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "any Paid Services you have signed up for will be automatically extended for successive renewal periods",
   "supports": "automatic renewal"
  },
  {
   "id": "s15",
   "url": "https://www.krea.ai/docs/user-guide/features/teams",
   "title": "Teams",
   "publisher": "vendor",
   "quote": "Only team owners/admins can assign plans to members.",
   "supports": "who manages team plans"
  },
  {
   "id": "s16",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "You're free to do that at any time by contacting us at",
   "supports": "terminating the account by contacting Krea (the link goes to support@krea.ai)"
  },
  {
   "id": "s17",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Account termination may result in destruction of any Content associated with your account",
   "supports": "content may be destroyed"
  },
  {
   "id": "s18",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Downgrading to free tier is the same as cancelling",
   "supports": "cancelling leaves the free tier"
  },
  {
   "id": "s19",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Limited compute units (100/day)",
   "supports": "the free tier allowance"
  },
  {
   "id": "s20",
   "url": "https://www.krea.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "No credit card required",
   "supports": "the free tier needs no card"
  },
  {
   "id": "s21",
   "url": "https://www.krea.ai/docs/user-guide/features/teams",
   "title": "Teams",
   "publisher": "vendor",
   "quote": "Scheduled for the end of the current billing period.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s22",
   "url": "https://www.krea.ai/docs/user-guide/features/teams",
   "title": "Teams",
   "publisher": "vendor",
   "quote": "Downgrade credits are virtually refunded or subtracted from the next invoice/upgrade.",
   "supports": "downgrade credits"
  },
  {
   "id": "s23",
   "url": "https://www.krea.ai/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Save 40% on yearly plans",
   "supports": "the yearly discount"
  },
  {
   "id": "s24",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Your account history is retained",
   "supports": "data kept after cancelling"
  },
  {
   "id": "s25",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Previous creations remain accessible",
   "supports": "creations stay accessible"
  },
  {
   "id": "s26",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Compute unit usage history is preserved",
   "supports": "usage history kept"
  },
  {
   "id": "s27",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/compute-units",
   "title": "Compute Units",
   "publisher": "vendor",
   "quote": "Compute units currently do not roll over for individual plans.",
   "supports": "unused units don't carry over"
  },
  {
   "id": "s28",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/compute-units",
   "title": "Compute Units",
   "publisher": "vendor",
   "quote": "Compute units do roll over for business and enterprise plans.",
   "supports": "Business and Enterprise rollover"
  },
  {
   "id": "s29",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/compute-units",
   "title": "Compute Units",
   "publisher": "vendor",
   "quote": "The purchased amount of compute units must be used within 90 days and they do not refresh.",
   "supports": "compute packs expire"
  },
  {
   "id": "s30",
   "url": "https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions",
   "title": "Manage Subscriptions",
   "publisher": "vendor",
   "quote": "Try a different browser if the issue persists",
   "supports": "troubleshooting a missing cancel option"
  },
  {
   "id": "s31",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "To change or resign your Paid Services at any time, go to account settings",
   "supports": "cancelling in account settings"
  },
  {
   "id": "s32",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "YOU MUST CANCEL THE APPLICABLE PAID SERVICE THROUGH YOUR ACCOUNT SETTINGS OR TERMINATE YOUR KREA ACCOUNT BEFORE THE END OF THE RECURRING TERM.",
   "supports": "cancel, or terminate the account, before the recurring term ends"
  },
  {
   "id": "s33",
   "url": "https://www.krea.ai/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID",
   "supports": "paid time can't be ended early"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Whether Krea's mobile app sells subscriptions through the App Store, and how to cancel those, isn't covered in Krea's docs",
   "How to download your images and videos in bulk before closing the account isn't documented",
   "How Enterprise contracts are cancelled, and any notice they require, isn't documented",
   "The Stripe portal's own screens and any confirmation email after cancelling aren't described"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the Billing page and Stripe portal steps, timing, auto-renewal and refund rules against Krea's subscription, refund, teams and compute-unit docs and its Terms: confirmed",
    "Refund eligibility is per month: under 650 compute units and fewer than 20 generations in the current month (s8)",
    "Added the Terms: cancel in account settings or terminate the account before the recurring term ends (s32); paid services can't be ended before the paid period ends (s33)",
    "Account closing: the Terms' contact link goes to support@krea.ai, now named in the steps",
    "Basic isn't on Krea's pricing page, so the route no longer lists it; the downgrade item is now the team-plan change the Teams doc describes"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/krea",
 "json": "https://stackcut.io/exits/krea.json",
 "evidence": {
  "packet_revision": "541540fc07d3f9d9f9ebca7dd72a2f598a551cc8b7284cbefd99b49650e49d2d",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "krea--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "krea--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}