{
 "id": "kapwing",
 "name": "Kapwing",
 "category": "design_creative",
 "website": "https://www.kapwing.com",
 "domains": [
  "kapwing.com"
 ],
 "summary": "In the paid workspace open Settings, Billing, Cancel Subscription (near the bottom), answer the survey and confirm; paid features last to the end of the billing cycle. Gotchas: no refunds or renewal reminders, and on the Free plan projects are subject to deletion after 3 days, so export first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro and Business plans",
   "applies_to": "Pro and Business plans, billed monthly or annually, cancelled from the workspace that has the paid plan",
   "who": "The customer managing the paid workspace (Kapwing doesn't say which workspace roles can cancel)",
   "method": "self_serve",
   "start_url": "https://www.kapwing.com/cancel",
   "steps": [
    {
     "do": "Go to the Settings of the workspace with the paid plan (or use the direct cancel link in Kapwing's help article)",
     "expect": null
    },
    {
     "do": "Click the Billing tab, then Cancel Subscription near the bottom of the page",
     "expect": "A prompt to review changes and answer a survey"
    },
    {
     "do": "Review the changes, answer the survey, then confirm your cancellation",
     "expect": "A confirmation that your plan has been canceled"
    }
   ],
   "confirm_by": "A confirmation that the plan has been canceled; Plan Information then shows the subscription as cancelled and when it will downgrade",
   "effective": "Renewal turns off; premium features stay through the end of the billing cycle (one month or one year from upgrading), then the workspace downgrades to a Free workspace",
   "notice": "Cancel before the renewal date: plans renew automatically and Kapwing doesn't send payment reminder emails",
   "refund": "No refunds once you subscribe, including for amounts already billed and for members removed mid-cycle",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s37"
   ]
  },
  {
   "channel": "direct_web",
   "label": "If you can't cancel in Settings",
   "applies_to": "Customers who can't cancel through workspace settings",
   "who": "The account holder",
   "method": "chat",
   "start_url": "https://www.kapwing.com/contact-us",
   "steps": [
    {
     "do": "Open Kapwing's Contact Us page and start a chat (Kapwing's AI support assistant, Kit, answers first)",
     "expect": null
    },
    {
     "do": "Ask to cancel the paid plan before the renewal date and include your account information",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Paid features stay until the end of the original billing cycle when you cancel before the renewal date",
   "notice": "Contact support before the end of the current billing cycle to avoid being charged for the next one; Kapwing aims to answer paid workspaces within 3–5 business days",
   "refund": "No refunds for users who don't unsubscribe, or ask support to, before the renewal date",
   "fees": null,
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18",
    "s19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan: unlimited exports with a watermark, videos up to 4 minutes, 720p quality. On Free, projects are subject to deletion after 3 days",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing is cheaper: Pro is $16 per member a month billed annually against $24 billed monthly; Business $50 against $64. Switch in Settings > Billing > Switch to Annual Billing",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s49"
   ]
  },
  {
   "type": "downgrade",
   "what": "Business to Pro: cancel Business, then re-upgrade to Pro once the billing cycle ends. Kapwing's plan-switch article warns you need to upgrade within 24 hours of downgrading to keep older projects",
   "evidence": "documented",
   "source_ids": [
    "s30",
    "s31"
   ]
  }
 ],
 "export": [
  {
   "data": "Finished projects (video, GIF, image or audio)",
   "how": "Open the project and click Export Project at the top right; pick format, resolution and compression; when processing finishes, click Download at the top right",
   "format": "MP4, GIF, image, or MP3 (only for projects with sound); up to HD",
   "limits": "On the Free plan exports are watermarked and limited to 4 minutes and 720p, and projects using paid tools may not export",
   "source_ids": [
    "s32",
    "s33",
    "s34",
    "s35",
    "s36",
    "s22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (one month or one year from when you upgraded)",
  "data_kept": "The workspace becomes a Free workspace with Free limits, where projects are subject to deletion after 3 days. Kapwing keeps customer data only as long as necessary; deleting the account deletes all its videos and data",
  "you_lose": [
   "Projects older than 3 days (subject to deletion on the Free plan) unless you re-upgrade",
   "Watermark-free exports, exports over 4 minutes and above 720p",
   "Paid storage: the workspace drops to Free storage limits"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Before you confirm, Kapwing asks you to review changes and answer a survey",
  "tips": [
   "Download every project you want to keep before the plan ends: on the Free plan projects are subject to deletion after 3 days",
   "Deleting your account cancels the subscription immediately with no refund; Kapwing says not to delete the account instead of cancelling",
   "Deleting a workspace can't be undone and removes all its projects",
   "Kapwing doesn't send payment reminder emails before renewal",
   "An annual plan can't switch to monthly, or Business to Pro, without cancelling first and waiting for the cycle to end",
   "Filing a payment dispute cancels the subscription at once and forfeits the remaining time",
   "Kapwing has no iOS app and has paused its Google Play app; its help describes cancelling only on the web",
   "If you think you were billed incorrectly, email Kapwing support within 30 days of the billing date"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "To cancel, follow these steps or click here:",
   "supports": "the direct cancel link"
  },
  {
   "id": "s2",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "Go to the Settings of the workspace with the paid plan you want to cancel.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "Click the \"Billing\" tab.",
   "supports": "the Billing tab"
  },
  {
   "id": "s4",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "near the bottom of the page",
   "supports": "where Cancel Subscription is"
  },
  {
   "id": "s5",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "You will be prompted to review changes and answer a survey.",
   "supports": "the survey before confirming"
  },
  {
   "id": "s6",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "You will know your cancellation has been successful once you see a confirmation that your plan has been canceled.",
   "supports": "the confirmation"
  },
  {
   "id": "s7",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "Once canceled, you will also see your Plan Information updated to reflect that your subscription has been cancelled and when it will downgrade",
   "supports": "how to confirm, and when it downgrades"
  },
  {
   "id": "s8",
   "url": "https://www.kapwing.com/help/subscription-faq/",
   "title": "Subscription FAQ",
   "publisher": "vendor",
   "quote": "You will still have access to your plan's premium features through the end of your billing cycle, which is either one month or one year from when you upgraded",
   "supports": "when access ends"
  },
  {
   "id": "s9",
   "url": "https://www.kapwing.com/help/subscription-faq/",
   "title": "Subscription FAQ",
   "publisher": "vendor",
   "quote": "At any time, you can cancel your subscription, which will turn off renewal at the end of the current cycle.",
   "supports": "cancelling turns off renewal"
  },
  {
   "id": "s10",
   "url": "https://www.kapwing.com/help/subscription-faq/",
   "title": "Subscription FAQ",
   "publisher": "vendor",
   "quote": "We do not issue refunds once you decide to subscribe.",
   "supports": "no refunds"
  },
  {
   "id": "s11",
   "url": "https://www.kapwing.com/help/subscription-faq/",
   "title": "Subscription FAQ",
   "publisher": "vendor",
   "quote": "We do not issue refunds when a member is removed from the workspace.",
   "supports": "no refunds for removed members"
  },
  {
   "id": "s12",
   "url": "https://www.kapwing.com/policies/refund",
   "title": "Kapwing Refund Policy",
   "publisher": "vendor",
   "quote": "Please note that we do not send email payment reminders",
   "supports": "no renewal reminders"
  },
  {
   "id": "s13",
   "url": "https://www.kapwing.com/policies/terms-of-service",
   "title": "Kapwing Terms of Service",
   "publisher": "vendor",
   "quote": "All paid plan subscriptions are automatically renewed on a monthly or annual basis, depending on the selected billing cycle.",
   "supports": "auto-renewal"
  },
  {
   "id": "s14",
   "url": "https://www.kapwing.com/policies/terms-of-service",
   "title": "Kapwing Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed.",
   "supports": "no refund on cancelling"
  },
  {
   "id": "s15",
   "url": "https://www.kapwing.com/policies/refund",
   "title": "Kapwing Refund Policy",
   "publisher": "vendor",
   "quote": "Users who are unable to cancel their subscription through their workspace settings must contact Kapwing's support team before the end of the current billing cycle",
   "supports": "the support route and its deadline"
  },
  {
   "id": "s16",
   "url": "https://www.kapwing.com/help/cancel-subscription/",
   "title": "How to Cancel Kapwing Paid Plans",
   "publisher": "vendor",
   "quote": "If you need assistance in canceling your paid plan, please contact us before the renewal date and include your account information.",
   "supports": "what to send support"
  },
  {
   "id": "s17",
   "url": "https://www.kapwing.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "For product questions, bug reports, and account issues, start with our AI support assistant, Kit.",
   "supports": "support starts in chat"
  },
  {
   "id": "s18",
   "url": "https://www.kapwing.com/contact-us",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "We do our best to respond to customers on paid workspace plans within 3–5 business days",
   "supports": "support response time"
  },
  {
   "id": "s19",
   "url": "https://www.kapwing.com/policies/refund",
   "title": "Kapwing Refund Policy",
   "publisher": "vendor",
   "quote": "We do not offer refunds to users who do not unsubscribe or request assistance from Kapwing's support team to unsubscribe before the subscription renewal date.",
   "supports": "no refund after a missed renewal"
  },
  {
   "id": "s20",
   "url": "https://www.kapwing.com/pricing",
   "title": "Kapwing pricing",
   "publisher": "vendor",
   "quote": "Unlimited exports with a watermark",
   "supports": "the Free plan's exports"
  },
  {
   "id": "s21",
   "url": "https://www.kapwing.com/pricing",
   "title": "Kapwing pricing",
   "publisher": "vendor",
   "quote": "Export videos up to 4 minutes long",
   "supports": "the Free plan's length limit"
  },
  {
   "id": "s22",
   "url": "https://www.kapwing.com/help/is-kapwing-free/",
   "title": "Is Kapwing Free?",
   "publisher": "vendor",
   "quote": "Users in workspaces on the Free Plan can only export in SD quality (720p)",
   "supports": "the Free plan's resolution"
  },
  {
   "id": "s23",
   "url": "https://www.kapwing.com/help/is-kapwing-free/",
   "title": "Is Kapwing Free?",
   "publisher": "vendor",
   "quote": "all projects are subject to deletion after 3 days",
   "supports": "Free plan project deletion"
  },
  {
   "id": "s24",
   "url": "https://www.kapwing.com/help/subscription-faq/",
   "title": "Subscription FAQ",
   "publisher": "vendor",
   "quote": "The annual option offers additional savings compared to the monthly option.",
   "supports": "annual billing saves money"
  },
  {
   "id": "s25",
   "url": "https://www.kapwing.com/pricing",
   "title": "Kapwing pricing",
   "publisher": "vendor",
   "quote": "Per member, per month, billed annually",
   "supports": "annual prices are per member, per month"
  },
  {
   "id": "s26",
   "url": "https://www.kapwing.com/pricing",
   "title": "Kapwing pricing",
   "publisher": "vendor",
   "quote": "$24 billed monthly",
   "supports": "Pro billed monthly"
  },
  {
   "id": "s27",
   "url": "https://www.kapwing.com/pricing",
   "title": "Kapwing pricing",
   "publisher": "vendor",
   "quote": "$64 billed monthly",
   "supports": "Business billed monthly"
  },
  {
   "id": "s28",
   "url": "https://www.kapwing.com/pricing",
   "title": "Kapwing pricing",
   "publisher": "vendor",
   "quote": "$16",
   "supports": "Pro billed annually, per member per month"
  },
  {
   "id": "s29",
   "url": "https://www.kapwing.com/help/how-to-switch-from-monthly-to-annual/",
   "title": "How to switch from monthly to annual",
   "publisher": "vendor",
   "quote": "Switch to Annual Billing",
   "supports": "the switch button"
  },
  {
   "id": "s30",
   "url": "https://www.kapwing.com/help/subscription-faq/",
   "title": "Subscription FAQ",
   "publisher": "vendor",
   "quote": "if you would like to switch from annual to monthly or Business to Pro, you must cancel your subscription and once your billing cycle ends, you can re-upgrade",
   "supports": "how to move from Business to Pro"
  },
  {
   "id": "s31",
   "url": "https://www.kapwing.com/help/how-to-switch-from-monthly-to-annual/",
   "title": "How to switch from monthly to annual",
   "publisher": "vendor",
   "quote": "You would need to upgrade within 24 hours of downgrading to prevent losing older projects.",
   "supports": "the 24-hour re-upgrade window"
  },
  {
   "id": "s32",
   "url": "https://www.kapwing.com/help/save-to-device/",
   "title": "Save to device",
   "publisher": "vendor",
   "quote": "When the project has finished processing, click the \"Download\" button at the top right to save it to your device.",
   "supports": "downloading an export"
  },
  {
   "id": "s33",
   "url": "https://www.kapwing.com/help/save-to-device/",
   "title": "Save to device",
   "publisher": "vendor",
   "quote": "Format (e.x. mp4 or GIF)",
   "supports": "export formats"
  },
  {
   "id": "s34",
   "url": "https://www.kapwing.com/help/save-to-device/",
   "title": "Save to device",
   "publisher": "vendor",
   "quote": "if your project has no sound it won't have the option to export as an MP3",
   "supports": "MP3 export"
  },
  {
   "id": "s35",
   "url": "https://www.kapwing.com/help/save-to-device/",
   "title": "Save to device",
   "publisher": "vendor",
   "quote": "Resolution (we export up to HD)",
   "supports": "export resolution"
  },
  {
   "id": "s36",
   "url": "https://www.kapwing.com/help/save-to-device/",
   "title": "Save to device",
   "publisher": "vendor",
   "quote": "Free user may be unable to export if their project uses Paid tools or features",
   "supports": "the Free plan export limit"
  },
  {
   "id": "s37",
   "url": "https://www.kapwing.com/policies/refund",
   "title": "Kapwing Refund Policy",
   "publisher": "vendor",
   "quote": "Following the cancellation of a paid subscription Plan, your workspace will downgrade to a free user workspace with free user limitations, including storage.",
   "supports": "what happens after cancelling"
  },
  {
   "id": "s38",
   "url": "https://www.kapwing.com/help/is-kapwing-free/",
   "title": "Is Kapwing Free?",
   "publisher": "vendor",
   "quote": "If you want access to older projects, we recommend upgrading to our Pro Plan, before the projects are deleted.",
   "supports": "older projects are deleted on Free"
  },
  {
   "id": "s39",
   "url": "https://www.kapwing.com/policies/refund",
   "title": "Kapwing Refund Policy",
   "publisher": "vendor",
   "quote": "If you delete your account, your subscription will be canceled effective immediately and you will not be eligible for a refund following the deletion.",
   "supports": "deleting the account cancels at once"
  },
  {
   "id": "s40",
   "url": "https://www.kapwing.com/help/delete-account/",
   "title": "How to delete your Kapwing account",
   "publisher": "vendor",
   "quote": "This action should not be done in place of canceling your subscription.",
   "supports": "don't delete instead of cancelling"
  },
  {
   "id": "s41",
   "url": "https://www.kapwing.com/help/how-to-delete-a-workspace-on-kapwing/",
   "title": "How to Delete a Workspace and Folder on Kapwing",
   "publisher": "vendor",
   "quote": "There is no way to undo this action or recover deleted projects within a deleted workspace.",
   "supports": "workspace deletion is permanent"
  },
  {
   "id": "s42",
   "url": "https://www.kapwing.com/policies/refund",
   "title": "Kapwing Refund Policy",
   "publisher": "vendor",
   "quote": "When filing a dispute with your financial institution your subscription will be canceled effectively immediately and any remaining time on the subscription will be forfeited",
   "supports": "chargebacks"
  },
  {
   "id": "s43",
   "url": "https://www.kapwing.com/help/does-kapwing-have-an-app/",
   "title": "Does Kapwing have an app?",
   "publisher": "vendor",
   "quote": "We had an app in the Google Play store, but have currently paused it.",
   "supports": "no app-store billing"
  },
  {
   "id": "s44",
   "url": "https://www.kapwing.com/help/security-and-data-privacy-faq/",
   "title": "Security and Data Privacy Center",
   "publisher": "vendor",
   "quote": "Kapwing retains customer data only for as long as necessary to provide services, comply with legal obligations, or as per our stated policies.",
   "supports": "data retention"
  },
  {
   "id": "s45",
   "url": "https://www.kapwing.com/help/security-and-data-privacy-faq/",
   "title": "Security and Data Privacy Center",
   "publisher": "vendor",
   "quote": "If a Kapwing user deletes an account, all of the videos and data associated with that account are deleted from our database.",
   "supports": "account deletion removes data"
  },
  {
   "id": "s46",
   "url": "https://www.kapwing.com/help/how-to-switch-from-monthly-to-annual/",
   "title": "How to switch from monthly to annual",
   "publisher": "vendor",
   "quote": "An annual plan cannot be switched to a monthly plan until the annual billing cycle ends and after the subscription is officially canceled.",
   "supports": "annual to monthly needs a cancel"
  },
  {
   "id": "s47",
   "url": "https://www.kapwing.com/policies/refund",
   "title": "Kapwing Refund Policy",
   "publisher": "vendor",
   "quote": "If you believe that Kapwing has billed you incorrectly, you must contact Kapwing's support team by email no later than thirty (30) days after the billing date",
   "supports": "the 30-day window to dispute a charge with Kapwing"
  },
  {
   "id": "s48",
   "url": "https://www.kapwing.com/help/does-kapwing-have-an-app/",
   "title": "Does Kapwing have an app?",
   "publisher": "vendor",
   "quote": "we are hoping to launch an iOS app in the future",
   "supports": "there is no iOS app"
  },
  {
   "id": "s49",
   "url": "https://www.kapwing.com/pricing",
   "title": "Kapwing pricing",
   "publisher": "vendor",
   "quote": "$50",
   "supports": "Business billed annually, per member per month"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Which workspace roles can cancel is not stated",
   "Free plan storage differs between pages (the pricing page and the Cloud Storage Policy give different figures), so no storage number is given",
   "The Enterprise plan's contract terms (renewal, notice) are not public",
   "Kapwing's article on switching plans says to re-upgrade within 24 hours of downgrading to keep older projects; whether that applies to a Business-to-Pro move isn't confirmed (Free plan projects are separately subject to deletion after 3 days)"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Route facts (cancel link, Billing tab steps, survey, confirmation, end of cycle, no refunds, no reminders, support deadline) match Kapwing's help, refund policy and terms",
    "App tip corrected: there is no iOS app and the Google Play app is paused",
    "Added: billing errors must be raised with support by email within 30 days of the billing date",
    "Added a source for the $50 Business annual price",
    "Kapwing's article on switching from monthly to annual couldn't be re-read in this review, so which downgrade its 24-hour re-upgrade window refers to stays unconfirmed (its quoted lines are still on the page)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/kapwing",
 "json": "https://stackcut.io/exits/kapwing.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
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  "routes": [
   {
    "route_id": "kapwing--direct-web--r1",
    "channel": "direct_web",
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    "freshness": {
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     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}