{
 "id": "kajabi",
 "name": "Kajabi",
 "category": "education_learning",
 "website": "https://www.kajabi.com",
 "domains": [
  "kajabi.com"
 ],
 "summary": "Creators: Account Settings, Subscription, Change plan, then Cancel subscription; access ends with the billing period. Gotcha: this takes your site offline but doesn't stop customers' subscription payments; cancel those in Sales, Payments. Customers of a creator cancel under Settings, Billing on the creator's site, if the creator allows it.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Kajabi plans billed by Kajabi (Basic, Growth, Pro and legacy plans), monthly or annual, including trials",
   "who": "The Kajabi account holder, signed in",
   "method": "self_serve",
   "start_url": "https://app.kajabi.com/admin/settings/subscriptions/change_plan?open_cancel_modal",
   "steps": [
    {
     "do": "Open the direct cancel link, or from the Dashboard click your name in the top right corner and select Account Settings",
     "expect": "Subscription in the sidebar"
    },
    {
     "do": "Click Subscription, then under Overview click Change plan (on some plans it says Upgrade plan)",
     "expect": "No longer happy with Kajabi?"
    },
    {
     "do": "Scroll down and, under No longer happy with Kajabi?, click Cancel subscription, then follow the steps to complete the cancellation",
     "expect": null
    },
    {
     "do": "If you see no Change plan, Upgrade plan or Cancel subscription control (for example on a legacy plan), use the direct cancel link instead",
     "expect": null
    }
   ],
   "confirm_by": "A banner at the top of the Subscription page confirms the account is scheduled for cancellation",
   "effective": "At the end of the current billing or trial period; on that date the site becomes inactive and customers can no longer log in or reach their products",
   "notice": "Cancel before the billing cycle ends, or the subscription renews automatically. On a free trial, cancel before it expires or you're charged the full plan price",
   "refund": "Full refund within 30 days of first signing up: email Kajabi within those 30 days saying you're cancelling. After that, payments are non-refundable, with no refunds or credits for partly used subscriptions",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s14",
    "s15",
    "s16",
    "s28",
    "s37",
    "s38"
   ],
   "label": "Creators' Kajabi plans"
  },
  {
   "channel": "direct_web",
   "label": "Through Kajabi support",
   "applies_to": "Any Kajabi plan billed by Kajabi",
   "who": "The Kajabi account holder, signed in (the chat verifies the account you're logged into)",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "From the Kajabi dashboard, click your name at the top right, then Contact support, and ask to cancel your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription continues until the end of the billing cycle, then ends",
   "notice": "Cancel before the billing cycle ends, or the subscription renews automatically. On a free trial, cancel before it expires or you're charged the full plan price",
   "refund": "Full refund within 30 days of first signing up with Kajabi; otherwise non-refundable",
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s27",
    "s32",
    "s37",
    "s38"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Customers of a Kajabi creator",
   "applies_to": "A subscription you bought from a creator's Kajabi site (the creator sells it through Kajabi)",
   "who": "The customer, signed in on the creator's site",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in on the creator's site, click your avatar in the page header, select Settings, then click Billing",
     "expect": "Active Subscriptions"
    },
    {
     "do": "Click the more options (...) menu next to the subscription and choose Cancel subscription, then confirm",
     "expect": "a pause option or a discount offer may appear first"
    },
    {
     "do": "If there's no Cancel subscription option, the creator hasn't turned on self-cancellation: follow the creator's cancellation instructions shown below Active Subscriptions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until the end of your current billing cycle",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s39",
    "s40",
    "s41",
    "s42",
    "s43"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Park the account for $29 a month (Settings, Subscription & Billing, Change plan, then Park account). Your work is kept but the site goes offline and customers can't reach their products, while their subscription payments keep processing unless you pause them. Parking cancels your plan: unused annual months, discounts and legacy plans are lost",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s29"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a lower plan; products over the lower plan's limit must be removed first, and deleted products can't be recovered",
   "evidence": "documented",
   "source_ids": [
    "s31",
    "s18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing costs less than monthly on every plan (the pricing page shows Basic saving $432 a year)",
   "evidence": "documented",
   "source_ids": [
    "s30"
   ]
  }
 ],
 "export": [
  {
   "data": "Contacts and customers (all, a segment, or selected contacts)",
   "how": "Click Contacts, filter or segment, select contacts or Select All, open Bulk Actions, choose Export and click Submit; the file is emailed to your account address",
   "format": "CSV",
   "limits": "The download link expires after 3 days; the export is limited to your plan's contact limit",
   "source_ids": [
    "s24",
    "s25",
    "s26"
   ]
  },
  {
   "data": "Course videos",
   "how": "Download individual lesson videos by hand",
   "format": null,
   "limits": "A full backup of courses isn't possible",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing or trial period",
  "data_kept": "Customer data may be deleted 90 days after the account ends, with reminder emails 14 and 7 days before the final deletion date; the Terms let Kajabi permanently delete the account and its data once it is terminated",
  "you_lose": [
   "The site: it becomes inactive, and customers can't log in or reach the products they bought",
   "Site and member access and Kajabi's email sending until you reactivate",
   "The connected custom domain, which is disconnected automatically",
   "Kajabi Partner commissions and Partner status",
   "Your plan: to regain access you must reactivate on a current (in-market) plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling Kajabi does not cancel customers' subscriptions or stop their payments: cancel each one in Sales, then Payments (you can still log in to do this after cancelling)",
   "Export contacts and download lesson videos before the cancellation date; customer data may be deleted 90 days after the account ends",
   "A scheduled cancellation can be undone before the billing cycle ends: Account Settings, Subscription, Reinstate account, then Confirm subscription",
   "Parking ($29 a month) is a pause, not a cancellation, and customer payments keep processing while parked",
   "Refunds: only within 30 days of first signing up"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "From the Dashboard, click your name in the top right corner. Then, select Account Settings.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "Under Overview, click the Change plan button. Depending on your plan, this button may instead be labeled Upgrade plan.",
   "supports": "the Change plan step"
  },
  {
   "id": "s3",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "Scroll down the page, and under No longer happy with Kajabi?, click Cancel subscription.",
   "supports": "the Cancel subscription step"
  },
  {
   "id": "s4",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "use the direct link above (Cancel Account) instead — the available controls can vary by plan type (for example, legacy plans).",
   "supports": "the direct cancel link"
  },
  {
   "id": "s5",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "check for a banner at the top of your Subscription page confirming your account is already scheduled for cancellation.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s6",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "end access to your account (this includes access to your content and site) at the end of your current billing or trial period.",
   "supports": "when access ends"
  },
  {
   "id": "s7",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "On the date your account is set to cancel, your site will become inactive and inaccessible to your contacts and customers.",
   "supports": "what customers lose"
  },
  {
   "id": "s8",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "Any connected custom domain will be automatically disconnected.",
   "supports": "the custom domain is disconnected"
  },
  {
   "id": "s9",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "any customer data may be deleted 90 days after your account termination.",
   "supports": "how long data is kept"
  },
  {
   "id": "s10",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "Kajabi sends reminder emails 14 days and 7 days before the final deletion date.",
   "supports": "deletion reminders"
  },
  {
   "id": "s11",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "Canceling your Kajabi account removes your customers' access to the digital products built on Kajabi — but it does not cancel their active subscriptions or stop their payments.",
   "supports": "customer payments keep running"
  },
  {
   "id": "s12",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "You can still log into Kajabi after canceling your account to cancel remaining subscriptions from Sales → Payments.",
   "supports": "where to cancel customer subscriptions"
  },
  {
   "id": "s13",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "while a full backup of courses isn't possible, individual lesson videos can be manually downloaded.",
   "supports": "course export limits"
  },
  {
   "id": "s14",
   "url": "https://legal.kajabi.com/policies/terms",
   "title": "Kajabi Terms of Service",
   "publisher": "vendor",
   "quote": "Your Subscription will automatically renew at the end of each billing cycle unless you cancel your Account through your online account management page or by contacting us",
   "supports": "auto-renewal, and cancelling online or by contacting Kajabi"
  },
  {
   "id": "s15",
   "url": "https://legal.kajabi.com/policies/terms",
   "title": "Kajabi Terms of Service",
   "publisher": "vendor",
   "quote": "we provide a full no-questions-asked refund within thirty (30) days of first signing up with Kajabi.",
   "supports": "the 30-day refund"
  },
  {
   "id": "s16",
   "url": "https://legal.kajabi.com/policies/terms",
   "title": "Kajabi Terms of Service",
   "publisher": "vendor",
   "quote": "After that, all payments are nonrefundable, and there are no refunds or credits for partially used Subscriptions.",
   "supports": "no refunds after 30 days"
  },
  {
   "id": "s17",
   "url": "https://legal.kajabi.com/policies/terms",
   "title": "Kajabi Terms of Service",
   "publisher": "vendor",
   "quote": "Following any cancellation, you will continue to have access to the Platform through the end of your current billing cycle.",
   "supports": "access continues to the end of the cycle"
  },
  {
   "id": "s18",
   "url": "https://kajabi.com/pricing",
   "title": "Kajabi pricing",
   "publisher": "vendor",
   "quote": "Upgrade, downgrade or cancel whenever you like, and every plan has a 30-day money-back guarantee.",
   "supports": "change or cancel any time"
  },
  {
   "id": "s19",
   "url": "https://help.kajabi.com/en/articles/17174338",
   "title": "Pause a Kajabi subscription",
   "publisher": "vendor",
   "quote": "A Parked Plan costs $29/month plus applicable taxes.",
   "supports": "the price of parking"
  },
  {
   "id": "s20",
   "url": "https://help.kajabi.com/en/articles/17174338",
   "title": "Pause a Kajabi subscription",
   "publisher": "vendor",
   "quote": "Customers of your parked account will not have access to products purchased from your site while your account is parked.",
   "supports": "customers lose access while parked"
  },
  {
   "id": "s21",
   "url": "https://help.kajabi.com/en/articles/17174338",
   "title": "Pause a Kajabi subscription",
   "publisher": "vendor",
   "quote": "Subscription payments will continue to process while your account is parked.",
   "supports": "customer payments continue while parked"
  },
  {
   "id": "s22",
   "url": "https://help.kajabi.com/en/articles/17174338",
   "title": "Pause a Kajabi subscription",
   "publisher": "vendor",
   "quote": "If you're on an annual plan, any remaining months are forfeited and you'll start a new plan upon reactivation.",
   "supports": "parking forfeits unused annual months"
  },
  {
   "id": "s23",
   "url": "https://help.kajabi.com/en/articles/17174338",
   "title": "Pause a Kajabi subscription",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and look for Need to pause your Kajabi account?",
   "supports": "where the Park account option is"
  },
  {
   "id": "s24",
   "url": "https://help.kajabi.com/en/articles/17175324-export-contacts",
   "title": "Export contacts",
   "publisher": "vendor",
   "quote": "Select the contacts you wish to export or click Select All to export the entire Segment.",
   "supports": "how to export contacts"
  },
  {
   "id": "s25",
   "url": "https://help.kajabi.com/en/articles/17175324-export-contacts",
   "title": "Export contacts",
   "publisher": "vendor",
   "quote": "The download link expires after 3 days.",
   "supports": "the export link limit"
  },
  {
   "id": "s26",
   "url": "https://help.kajabi.com/en/articles/17175324-export-contacts",
   "title": "Export contacts",
   "publisher": "vendor",
   "quote": "Your contact export is limited to the contacts limit of your Kajabi Plan.",
   "supports": "the export size limit"
  },
  {
   "id": "s27",
   "url": "https://help.kajabi.com/en/articles/17175767",
   "title": "Contact Kajabi Support",
   "publisher": "vendor",
   "quote": "From the Kajabi dashboard, click your name on the top-right. Click Contact support.",
   "supports": "how to reach support"
  },
  {
   "id": "s28",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "You can undo your cancellation before your billing cycle ends.",
   "supports": "a scheduled cancellation can be undone"
  },
  {
   "id": "s29",
   "url": "https://help.kajabi.com/en/articles/17174338",
   "title": "Pause a Kajabi subscription",
   "publisher": "vendor",
   "quote": "Any Kajabi discounts on your account will be canceled, and any legacy plans will be permanently forfeited.",
   "supports": "parking loses discounts and legacy plans"
  },
  {
   "id": "s30",
   "url": "https://kajabi.com/pricing",
   "title": "Kajabi pricing",
   "publisher": "vendor",
   "quote": "Save $432/year",
   "supports": "annual billing costs less"
  },
  {
   "id": "s31",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "When switching to a lower-tier plan with reduced product limits, products exceeding the limit will need to be removed prior to downgrading.",
   "supports": "downgrading limits"
  },
  {
   "id": "s32",
   "url": "https://help.kajabi.com/en/articles/17175767",
   "title": "Contact Kajabi Support",
   "publisher": "vendor",
   "quote": "When you start a chat from inside Kajabi, we automatically verify you using the account you're logged into.",
   "supports": "chat verifies the account"
  },
  {
   "id": "s33",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "to remain eligible for commissions earned from your referrals as a Kajabi Partner, you must maintain your Kajabi account.",
   "supports": "partners lose commissions"
  },
  {
   "id": "s34",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "To regain access, you need to reactivate your subscription by choosing one of our in-market plans.",
   "supports": "reactivation needs a current plan"
  },
  {
   "id": "s35",
   "url": "https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account",
   "title": "Cancel a Kajabi account",
   "publisher": "vendor",
   "quote": "Your site and member access, including email functionality, will be unavailable until the account is reactivated.",
   "supports": "site, member access and email stop"
  },
  {
   "id": "s36",
   "url": "https://legal.kajabi.com/policies/terms",
   "title": "Kajabi Terms of Service",
   "publisher": "vendor",
   "quote": "we may permanently delete your Account and all data associated with it, including your Contacts, your Content, and your Campaigns.",
   "supports": "data may be deleted after termination"
  },
  {
   "id": "s37",
   "url": "https://legal.kajabi.com/policies/terms",
   "title": "Kajabi Terms of Service",
   "publisher": "vendor",
   "quote": "we will charge your Authorized Payment Method the full price of the applicable plan starting on the day the Trial Period ends unless you have canceled before the expiration",
   "supports": "a trial turns into a paid plan unless cancelled first"
  },
  {
   "id": "s38",
   "url": "https://legal.kajabi.com/policies/terms",
   "title": "Kajabi Terms of Service",
   "publisher": "vendor",
   "quote": "Simply email within thirty (30) days of your sign-up, letting us know you are canceling your Subscription.",
   "supports": "how to claim the 30-day refund"
  },
  {
   "id": "s39",
   "url": "https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations",
   "title": "Enable and disable subscription self-cancellations",
   "publisher": "vendor",
   "quote": "Customers reach their subscriptions by logging in, clicking their avatar in the page header, selecting Settings, then clicking Billing.",
   "supports": "where a creator's customer starts"
  },
  {
   "id": "s40",
   "url": "https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations",
   "title": "Enable and disable subscription self-cancellations",
   "publisher": "vendor",
   "quote": "From there they click the more options [...] menu next to a subscription and choose Cancel subscription.",
   "supports": "the customer's cancel step"
  },
  {
   "id": "s41",
   "url": "https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations",
   "title": "Enable and disable subscription self-cancellations",
   "publisher": "vendor",
   "quote": "Once they confirm, they keep access until the end of their current billing cycle.",
   "supports": "when a customer's access ends"
  },
  {
   "id": "s42",
   "url": "https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations",
   "title": "Enable and disable subscription self-cancellations",
   "publisher": "vendor",
   "quote": "Your customers will see your cancellation instructions directly below the Active Subscriptions section of their Billing Info.",
   "supports": "when self-cancellation is off"
  },
  {
   "id": "s43",
   "url": "https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations",
   "title": "Enable and disable subscription self-cancellations",
   "publisher": "vendor",
   "quote": "Customers can see a discount Offer before their cancellation goes through",
   "supports": "a discount offer may appear"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether team members can cancel, or only the account owner, is not stated",
   "Whether the cancel flow shows offers or asks for a reason is not documented beyond 'follow the indicated steps'",
   "Kajabi's billing support email address is hidden on its contact page, so only the in-app chat route is given",
   "Kajabi's help pages don't mention Apple or Google billing for Kajabi plans, so no app-store route is given"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added a route for a creator's customers: Settings, Billing, more options menu, Cancel subscription (only if the creator enables self-cancellation); access runs to the end of the cycle",
    "Notice now warns that a free trial is charged at full price unless cancelled before it expires",
    "Refund now says the 30-day refund is claimed by emailing Kajabi within 30 days of signing up",
    "Labelled the creator route; summary now covers creators and their customers"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "kajabi",
  "name": "Kajabi",
  "recipes": [
   {
    "id": "replace-kajabi",
    "title": "Course platform",
    "best_year_one_net": 1030
   }
  ]
 },
 "page": "https://stackcut.io/cancel/kajabi",
 "json": "https://stackcut.io/exits/kajabi.json",
 "evidence": {
  "packet_revision": "9303218581ab054ba51960273f2c5b1f2bfff814c969840edb6c831d778238ab",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "kajabi--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
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     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "kajabi--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
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     "age_days": 10,
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     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "kajabi--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}