{
 "id": "jetbrains",
 "name": "JetBrains",
 "category": "developer_tools",
 "website": "https://www.jetbrains.com",
 "domains": [
  "jetbrains.com"
 ],
 "summary": "Personal plans: in JetBrains Account click Cancel subscription, then Confirm; access runs to the period end. Commercial licenses: in JetBrains Central Console, Licensing, Licenses, select the subscription, Pay, Stop payments. A yearly plan or 12 straight monthly payments earns a perpetual fallback version. Refunds: 7 days monthly, 30 days annual.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Personal subscriptions",
   "applies_to": "Personal subscriptions to JetBrains IDEs, .NET tools, packs and JetBrains AI bought from JetBrains",
   "who": "The JetBrains Account that owns the subscription",
   "method": "self_serve",
   "start_url": "https://account.jetbrains.com",
   "steps": [
    {
     "do": "Log in to your JetBrains Account",
     "expect": "a list of active subscriptions"
    },
    {
     "do": "Find the subscription you want to cancel and click Cancel subscription",
     "expect": "a dialog asking you to confirm"
    },
    {
     "do": "In the dialog that pops up, click Confirm",
     "expect": null
    },
    {
     "do": "Alternative: to stop automatic charges but keep renewal reminders, click Disable auto-renewal on the subscription instead",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription stays active until the end of the current billing period, then doesn't renew; payment reminders stop",
   "notice": null,
   "refund": "Cancelling doesn't refund automatically. Ask the JetBrains Sales team, with your order reference or invoice number, within 7 days of purchase for monthly subscriptions or 30 days for annual ones; requests are reviewed individually. AI subscriptions and AI credits are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s46"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Organization (commercial) subscriptions",
   "applies_to": "Commercial subscriptions an organization manages in JetBrains Central Console",
   "who": "Whoever manages the organization's licenses in JetBrains Central Console (JetBrains doesn't name the role needed)",
   "method": "self_serve",
   "start_url": "https://console.jetbrains.cloud/",
   "steps": [
    {
     "do": "Sign in to JetBrains Central Console",
     "expect": null
    },
    {
     "do": "In the sidebar under Licensing, select Licenses, then select the subscription to cancel",
     "expect": null
    },
    {
     "do": "Click Pay, then select Stop payments for X licenses",
     "expect": null
    },
    {
     "do": "Confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Eligible purchases can be refunded if you ask the JetBrains Sales team within 7 days (monthly) or 30 days (annual) of purchase; AI subscriptions and AI credits are non-refundable",
   "fees": null,
   "source_ids": [
    "s15",
    "s47",
    "s18",
    "s48",
    "s49",
    "s50",
    "s9",
    "s10",
    "s11",
    "s46"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a JetBrains reseller",
   "applies_to": "Licenses ordered through a JetBrains reseller (a JetBrains partner that sells its products)",
   "who": "The customer, with the reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the reseller you ordered from: its own purchase terms, including pricing and payment, apply to your order",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "IntelliJ IDEA and PyCharm have free versions you can use to build proprietary and commercial software",
   "evidence": "documented",
   "source_ids": [
    "s25"
   ]
  },
  {
   "type": "free_plan",
   "what": "CLion, Rider, RubyMine, RustRover, WebStorm and DataGrip are free for non-commercial development or content creation; commercial development needs a paid subscription",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Students and teachers get the JetBrains Student or Teacher Pack free (IntelliJ IDEA Ultimate, ReSharper and all other IDEs and .NET tools); not for commercial work",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s29"
   ]
  },
  {
   "type": "discount_program",
   "what": "Continuity discount for uninterrupted renewals: 20% from the second year, 40% after that. All personal subscriptions qualify; commercial ones only if bought before January 2, 2025. Cancelling and letting it expire loses it",
   "evidence": "documented",
   "source_ids": [
    "s30",
    "s31",
    "s32",
    "s33"
   ]
  },
  {
   "type": "downgrade",
   "what": "To move to another product or billing cycle, update the current subscription instead of cancelling",
   "evidence": "documented",
   "source_ids": [
    "s34"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "If you bought a yearly subscription or renewed monthly for 12 consecutive months, a perpetual fallback license lets you keep using the latest major version available when your subscription started (or older versions), indefinitely",
  "you_lose": [
   "Newer versions of the product once the subscription expires",
   "Any use of the product, if you held the subscription for less than 12 consecutive months (no fallback license)",
   "The continuity discount, unless you pay a backdated renewal within 2 months (annual) or 1 month (monthly) of expiry"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling stops renewal and payment reminders; Disable auto-renewal stops automatic charges but keeps the reminders",
   "Check for a perpetual fallback license first: in JetBrains Account, find the license with the fallback version and click its version number to download it",
   "JetBrains AI subscriptions and AI credits are non-refundable; cancel an AI subscription in JetBrains Account with Cancel subscription",
   "Commercial (organization) licenses are cancelled in JetBrains Central Console, not in a developer's personal JetBrains Account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "You can cancel your personal subscription at any time.",
   "supports": "cancel any time"
  },
  {
   "id": "s2",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "Log in to your JetBrains Account.",
   "supports": "where to start"
  },
  {
   "id": "s3",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "Find the subscription that you want to cancel and click Cancel subscription.",
   "supports": "the cancel step"
  },
  {
   "id": "s4",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "In the dialog that pops up, click Confirm.",
   "supports": "the confirm step"
  },
  {
   "id": "s5",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "Once canceled, it will remain active until the end of your current billing period.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s6",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "Your subscription won't renew after it expires, and you'll no longer receive payment reminders.",
   "supports": "renewal and reminders stop"
  },
  {
   "id": "s7",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "Canceling a subscription does not automatically result in a refund.",
   "supports": "no automatic refund"
  },
  {
   "id": "s8",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "All requests are reviewed individually and granted at JetBrains' discretion.",
   "supports": "refunds are discretionary"
  },
  {
   "id": "s9",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund",
   "title": "How can I get a refund?",
   "publisher": "vendor",
   "quote": "7 days of the purchase date for monthly subscriptions to JetBrains products",
   "supports": "monthly refund window"
  },
  {
   "id": "s10",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund",
   "title": "How can I get a refund?",
   "publisher": "vendor",
   "quote": "30 days of the purchase date for annual subscriptions to JetBrains products",
   "supports": "annual refund window"
  },
  {
   "id": "s11",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund",
   "title": "How can I get a refund?",
   "publisher": "vendor",
   "quote": "All AI subscriptions and AI credits are non-refundable",
   "supports": "AI is non-refundable"
  },
  {
   "id": "s12",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/8951250036370-Enable-or-disable-automatic-renewal-for-a-personal-subscription",
   "title": "Enable or disable automatic renewal for a personal subscription",
   "publisher": "vendor",
   "quote": "Find the subscription you want to stop automatic renewal for and click Disable auto-renewal",
   "supports": "the disable auto-renewal alternative"
  },
  {
   "id": "s13",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "If you'd like to keep the reminders but don't want to be charged automatically, consider disabling automatic renewal instead.",
   "supports": "cancel vs disable auto-renewal"
  },
  {
   "id": "s15",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/360012132439-Cancel-a-commercial-subscription",
   "title": "Cancel a commercial subscription",
   "publisher": "vendor",
   "quote": "If your organization uses commercial licenses, you'll manage everything in the new, enhanced JetBrains Central Console.",
   "supports": "commercial licenses are managed in Central Console"
  },
  {
   "id": "s18",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription",
   "title": "Commercial subscription: Canceling a subscription",
   "publisher": "vendor",
   "quote": "In the sidebar under Licensing, select Licenses",
   "supports": "the Central Console path"
  },
  {
   "id": "s23",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206544329-Can-I-purchase-your-products-from-resellers",
   "title": "Can I purchase your products from resellers?",
   "publisher": "vendor",
   "quote": "Please note that an order placed through a reseller falls under the purchase terms and conditions applied by that reseller, including pricing, payment and delivery terms.",
   "supports": "reseller orders follow the reseller's terms"
  },
  {
   "id": "s24",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206544759-What-is-a-reseller",
   "title": "What is a reseller?",
   "publisher": "vendor",
   "quote": "A reseller is a JetBrains partner that sells our products.",
   "supports": "what a reseller is"
  },
  {
   "id": "s25",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/360021922640-Can-I-use-free-versions-of-IntelliJ-IDEA-and-PyCharm-for-developing-commercial-proprietary-software",
   "title": "Can I use free versions of IntelliJ IDEA and PyCharm for developing commercial proprietary software?",
   "publisher": "vendor",
   "quote": "Yes, you can use free IntelliJ IDEA and PyCharm to build proprietary and commercial software.",
   "supports": "free IntelliJ IDEA and PyCharm"
  },
  {
   "id": "s26",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/18950890312210-The-free-non-commercial-licensing-FAQ",
   "title": "The free non-commercial licensing FAQ",
   "publisher": "vendor",
   "quote": "You can use the following IDEs for non-commercial development or content creation free of charge",
   "supports": "free non-commercial use"
  },
  {
   "id": "s27",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/18950890312210-The-free-non-commercial-licensing-FAQ",
   "title": "The free non-commercial licensing FAQ",
   "publisher": "vendor",
   "quote": "CLion, Rider, RubyMine, RustRover, WebStorm, and DataGrip",
   "supports": "which IDEs are free for non-commercial use"
  },
  {
   "id": "s28",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/207241195-Do-you-offer-free-educational-licenses-for-students-and-teachers",
   "title": "Do you offer free educational licenses for students and teachers?",
   "publisher": "vendor",
   "quote": "Yes! Students and teachers can get the JetBrains Student or Teacher Pack for free.",
   "supports": "free educational licenses"
  },
  {
   "id": "s29",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/207241195-Do-you-offer-free-educational-licenses-for-students-and-teachers",
   "title": "Do you offer free educational licenses for students and teachers?",
   "publisher": "vendor",
   "quote": "Just note that educational licenses can't be used for commercial work.",
   "supports": "educational licenses aren't for commercial work"
  },
  {
   "id": "s30",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount",
   "title": "Continuity discount",
   "publisher": "vendor",
   "quote": "A 20% continuity discount applies starting from the second year of uninterrupted subscription.",
   "supports": "second-year discount"
  },
  {
   "id": "s31",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount",
   "title": "Continuity discount",
   "publisher": "vendor",
   "quote": "After the second year, it increases to 40%, which you keep for as long as you continue to renew.",
   "supports": "later-year discount"
  },
  {
   "id": "s32",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount",
   "title": "Continuity discount",
   "publisher": "vendor",
   "quote": "Commercial subscriptions purchased after January 2, 2025, are no longer eligible.",
   "supports": "commercial eligibility"
  },
  {
   "id": "s33",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "If you cancel and let your subscription expire, any continuity discount will be lost.",
   "supports": "cancelling loses the discount"
  },
  {
   "id": "s34",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription",
   "title": "Cancel a personal subscription",
   "publisher": "vendor",
   "quote": "If you want to switch to another product or a different billing cycle, consider updating your current subscription instead of canceling.",
   "supports": "switch instead of cancelling"
  },
  {
   "id": "s35",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one",
   "title": "What is a perpetual fallback license, and how do I use one?",
   "publisher": "vendor",
   "quote": "If you purchase a yearly subscription or keep renewing a monthly subscription for 12 consecutive months, you get a perpetual fallback license.",
   "supports": "who gets a fallback license"
  },
  {
   "id": "s36",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one",
   "title": "What is a perpetual fallback license, and how do I use one?",
   "publisher": "vendor",
   "quote": "The license allows you to continue using the latest major version of your tool that was available when your subscription started or older versions.",
   "supports": "which version the fallback covers"
  },
  {
   "id": "s37",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one",
   "title": "What is a perpetual fallback license, and how do I use one?",
   "publisher": "vendor",
   "quote": "If you don't maintain the subscription for 12 consecutive months, you will not receive a perpetual fallback license.",
   "supports": "no fallback under 12 months"
  },
  {
   "id": "s38",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one",
   "title": "What is a perpetual fallback license, and how do I use one?",
   "publisher": "vendor",
   "quote": "Log in to your JetBrains Account and locate the license with the fallback version.",
   "supports": "finding the fallback version"
  },
  {
   "id": "s39",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one",
   "title": "What is a perpetual fallback license, and how do I use one?",
   "publisher": "vendor",
   "quote": "Click the fallback version number to open your product's designated download page.",
   "supports": "downloading the fallback version"
  },
  {
   "id": "s40",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206544679-Subscription-based-licensing",
   "title": "Subscription-based licensing",
   "publisher": "vendor",
   "quote": "Once the subscription expires, you won't have access to newer versions.",
   "supports": "what you lose"
  },
  {
   "id": "s41",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount",
   "title": "Continuity discount",
   "publisher": "vendor",
   "quote": "Annual subscriptions: Within 2 months of expiration",
   "supports": "grace window for annual renewals"
  },
  {
   "id": "s42",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount",
   "title": "Continuity discount",
   "publisher": "vendor",
   "quote": "Monthly subscriptions: Within 1 month of expiration",
   "supports": "grace window for monthly renewals"
  },
  {
   "id": "s44",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/37283964843922-AI-subscription-refund-Refund-request-and-subscription-cancellation",
   "title": "AI subscription refund: Refund request and subscription cancellation",
   "publisher": "vendor",
   "quote": "AI subscriptions are non-refundable.",
   "supports": "AI subscriptions are non-refundable"
  },
  {
   "id": "s45",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/206544679-Subscription-based-licensing",
   "title": "Subscription-based licensing",
   "publisher": "vendor",
   "quote": "This model applies to most JetBrains products, including all IDEs and .NET tools.",
   "supports": "which products follow the subscription and fallback model"
  },
  {
   "id": "s46",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund",
   "title": "How can I get a refund?",
   "publisher": "vendor",
   "quote": "To do so, please contact our Sales team and send us the order reference number, invoice number, or other purchase-related information.",
   "supports": "how to request a refund"
  },
  {
   "id": "s47",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription",
   "title": "Commercial subscription: Canceling a subscription",
   "publisher": "vendor",
   "quote": "Sign in to JetBrains Central Console",
   "supports": "where commercial cancellations start (console.jetbrains.cloud)"
  },
  {
   "id": "s48",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription",
   "title": "Commercial subscription: Canceling a subscription",
   "publisher": "vendor",
   "quote": "Click the Pay button and then select Stop payments for X licenses",
   "supports": "the commercial cancel step"
  },
  {
   "id": "s49",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription",
   "title": "Commercial subscription: Canceling a subscription",
   "publisher": "vendor",
   "quote": "Confirm the cancellation",
   "supports": "the final step"
  },
  {
   "id": "s50",
   "url": "https://sales.jetbrains.com/hc/en-gb/articles/360012132439-Cancel-a-commercial-subscription",
   "title": "Cancel a commercial subscription",
   "publisher": "vendor",
   "quote": "This article is for organizations with free сlassroom licenses.",
   "supports": "the JetBrains Account organization steps now cover only free classroom licenses"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "What confirms a cancellation (an email or a status in JetBrains Account) is not documented",
   "For commercial subscriptions cancelled in JetBrains Central Console, when access ends and which admin role is needed aren't stated in JetBrains' cancel article",
   "How a reseller-bought license is cancelled is up to the reseller; JetBrains' help doesn't describe it",
   "Which products or plans don't include a perpetual fallback license (beyond subscriptions under 12 months) is not spelled out",
   "Whether cancelling an IDE subscription also cancels a separate JetBrains AI subscription is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the personal cancel, refund, auto-renewal, continuity discount, fallback-license, AI and reseller articles: the personal route is confirmed",
    "Commercial route rewritten: JetBrains' JetBrains Account organization articles (View licenses, Subscription Packs, payment methods) now cover only free classroom licenses (s50); commercial licenses are cancelled in JetBrains Central Console: Licensing, Licenses, Pay, Stop payments, Confirm (s47-s49)",
    "Removed what came from those classroom-license pages: the admin roles, end-of-period timing and pack auto-renewal for commercial plans, and the tip that removing a payment method cancels auto-renewal",
    "Refund requests go to the JetBrains Sales team with the order reference or invoice number (s46)"
   ]
  }
 },
 "delete_account": {
  "url": "https://account.jetbrains.com/delete-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/jetbrains",
 "json": "https://stackcut.io/exits/jetbrains.json",
 "evidence": {
  "packet_revision": "5e1443308107cd2911eda9e591d5756469b61fbb4add192baab210f0114d7c40",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}