{
 "id": "jasper",
 "name": "Jasper",
 "category": "ai_tools",
 "website": "https://www.jasper.ai",
 "domains": [
  "jasper.ai"
 ],
 "summary": "Pro plan: workspace name, Workspace Settings, Plans, scroll down, Cancel, and finish every in-app step; it ends with the billing cycle. Refunds aren't automatic: email hey@jasper.ai within 7 days of the charge. Annual plans can't be cancelled mid-year. Business plans renew unless written notice comes 30 days ahead.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pro plan subscriptions, monthly or annual, and free trials",
   "who": "A signed-in workspace user who can open Workspace Settings, Plans",
   "method": "self_serve",
   "start_url": "https://app.jasper.ai/settings/plans",
   "steps": [
    {
     "do": "Click your workspace name in the top left corner, then Workspace Settings",
     "expect": "Plans"
    },
    {
     "do": "Click Plans and scroll to the very bottom",
     "expect": "Cancel"
    },
    {
     "do": "Click Cancel and follow all the in-app prompts to the end (the flow offers a pause instead)",
     "expect": null
    },
    {
     "do": "If you don't see the Cancel button, email support at hey@jasper.ai",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of your billing cycle; you can keep using the app for the rest of the paid cycle. A trial cancelled during the 7 days ends with the trial, with no charge",
   "notice": "Cancel in settings or in writing to hey@jasper.ai. A trial that isn't cancelled rolls into a paid subscription",
   "refund": "Not automatic: set the account to cancel, then email hey@jasper.ai within 7 days of the charge (only the current subscription charge). Annual plans: a 7-day cancellation and refund period, then no refunds for unused time",
   "fees": "Annual plans are one-year commitments and can't be cancelled within the year",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Business plans",
   "applies_to": "Business plans (custom pricing) under Jasper's Software as a Service Agreement or an MSA",
   "who": "The customer organization, in writing to Jasper",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check when your current Subscription Term ends",
     "expect": null
    },
    {
     "do": "At least 30 days before the renewal date, send Jasper written notice that you won't renew, addressed as on the first page of your agreement, by personal delivery, overnight courier, fax, email with confirmation of transmission, or certified or registered mail",
     "expect": null
    },
    {
     "do": "Send an electronic copy of the notice to legal@jasper.ai",
     "expect": null
    },
    {
     "do": "If you want a copy of your inputs and outputs, ask for it in writing within 30 days after termination",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term; otherwise it renews for the same period",
   "notice": "Written notice at least 30 days before renewal, delivered as the agreement's Notices section requires, with an electronic copy to legal@jasper.ai",
   "refund": "Fees paid are non-refundable, except in the limited cases the agreement sets out",
   "fees": "Payment obligations are non-cancellable",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s42",
    "s43",
    "s44"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause for 30, 60 or 90 days from the cancellation flow; you aren't charged while paused, but the workspace can't generate new content, and billing resumes when the pause ends. An admin can resume early from Plans (charged a prorated amount)",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s14",
    "s41",
    "s45"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing gives two free months (10 months paid upfront); Pro is $59 a month billed yearly. After the first 7 days it can't be cancelled or refunded within the year",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "20% off for students, teachers, military, veterans and nonprofits, with proof; discounts can't be stacked",
   "evidence": "documented",
   "source_ids": [
    "s31",
    "s32"
   ]
  }
 ],
 "export": [
  {
   "data": "Documents and other assets you created in Jasper",
   "how": "Open the asset, click the … menu in the top right corner, click Download and choose the file type",
   "format": ".docx, .pdf, .txt or .md",
   "limits": "Export Integrations to Google Drive, Microsoft SharePoint or Box are for Business (Enterprise) plans and must be enabled by a workspace admin",
   "source_ids": [
    "s33",
    "s34",
    "s35",
    "s36",
    "s37"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of your current billing cycle",
  "data_kept": "Not stated for self-serve plans. Business plans: Jasper provides a copy of all inputs and outputs if you ask in writing within 30 days after termination",
  "you_lose": [
   "Use of the app once the paid billing cycle ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancellation flow offers to pause the plan for 30, 60 or 90 days instead of cancelling",
  "tips": [
   "Follow every in-app step: the cancellation isn't final until the flow is finished",
   "For a refund, set the account to cancel first, then email hey@jasper.ai within 7 days of the charge",
   "To undo a pending cancellation, email hey@jasper.ai",
   "A trial with a card on file rolls into a paid plan unless you cancel in the app during the 7 days",
   "Download content before the plan ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Click on your workspace name in the top left corner.",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Click on Workspace Settings.",
   "supports": "the Workspace Settings step"
  },
  {
   "id": "s3",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Scroll to the very bottom",
   "supports": "the Plans page step"
  },
  {
   "id": "s4",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Click on the Cancel button.",
   "supports": "the Cancel step"
  },
  {
   "id": "s5",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Please ensure you follow all of the steps to finalize your cancellation.",
   "supports": "finish every in-app step"
  },
  {
   "id": "s6",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "If you do not see the Cancel button, please contact support at hey@jasper.ai.",
   "supports": "what to do without a Cancel button"
  },
  {
   "id": "s7",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Cancellations will be automatically set for the end of your billing cycle.",
   "supports": "when it takes effect"
  },
  {
   "id": "s8",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "This ensures that you can still use the app for the remainder of your currently paid billing cycle.",
   "supports": "access until the cycle ends"
  },
  {
   "id": "s9",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "You will not be sent a refund without sending an email to hey@jasper.ai within 7 days of the charge.",
   "supports": "the 7-day refund request"
  },
  {
   "id": "s10",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Please ensure that your account has been set to cancel before you email us.",
   "supports": "cancel before asking for a refund"
  },
  {
   "id": "s11",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618699843739-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Refunds are only applicable to the current subscription charge on your account, not for charges from the prior month or additional charges added to your account.",
   "supports": "which charges can be refunded"
  },
  {
   "id": "s12",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618674196891-Free-Trial",
   "title": "Free Trial",
   "publisher": "vendor",
   "quote": "If you cancel within your trial, it will be set to cancel at the end of the trial period, and you will not be charged.",
   "supports": "cancelling a trial"
  },
  {
   "id": "s13",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618674196891-Free-Trial",
   "title": "Free Trial",
   "publisher": "vendor",
   "quote": "Trials, when not canceled, automatically roll into a subscription.",
   "supports": "trials convert to paid"
  },
  {
   "id": "s14",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "To pause your plan: go through the cancellation flow inside of your app.",
   "supports": "the cancellation flow offers a pause"
  },
  {
   "id": "s15",
   "url": "https://www.jasper.ai/legal/terms",
   "title": "Terms of Service | Jasper",
   "publisher": "vendor",
   "quote": "ANY NOTICE OF CANCELLATION MUST BE SUBMITTED ON YOUR SETTINGS PAGE OR IN WRITING AND SENT TO HEY@JASPER.AI",
   "supports": "how notice of cancellation is given"
  },
  {
   "id": "s16",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans",
   "title": "Annual Plans",
   "publisher": "vendor",
   "quote": "We will honor a 7-day cancellation and refund period on annual plans.",
   "supports": "the annual refund window"
  },
  {
   "id": "s17",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans",
   "title": "Annual Plans",
   "publisher": "vendor",
   "quote": "After that, we do not provide refunds for any unused time on annual plans.",
   "supports": "no refunds on annual plans after 7 days"
  },
  {
   "id": "s18",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans",
   "title": "Annual Plans",
   "publisher": "vendor",
   "quote": "These are one-year commitments and cannot be canceled at any time within the year.",
   "supports": "annual plans can't be cancelled mid-year"
  },
  {
   "id": "s19",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "This Agreement applies to customers on our Business plan that do not have an MSA.",
   "supports": "Business plans are under the SaaS Agreement"
  },
  {
   "id": "s20",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans",
   "title": "Annual Plans",
   "publisher": "vendor",
   "quote": "Business Plans have custom pricing.",
   "supports": "Business plans are sold by contract"
  },
  {
   "id": "s21",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "will automatically renew for the same period as the renewing Subscription Term",
   "supports": "automatic renewal"
  },
  {
   "id": "s22",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "unless either Party elects to not renew by notifying the other Party in writing at least 30 days before such renewal.",
   "supports": "the 30-day written notice"
  },
  {
   "id": "s23",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "non-cancellable and Fees paid are non-refundable",
   "supports": "fees and refunds under the contract"
  },
  {
   "id": "s24",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "Jasper shall provide Customer with a copy of all Inputs and Outputs if requested by Customer in writing within 30 days following termination.",
   "supports": "getting a copy of your data after termination"
  },
  {
   "id": "s25",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan",
   "title": "Pause Plan",
   "publisher": "vendor",
   "quote": "You can pause your subscription for 30, 60, or 90 days by going through the cancellation flow inside of your settings.",
   "supports": "the pause option"
  },
  {
   "id": "s26",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan",
   "title": "Pause Plan",
   "publisher": "vendor",
   "quote": "You will not be charged while your plan is paused.",
   "supports": "no charges while paused"
  },
  {
   "id": "s27",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan",
   "title": "Pause Plan",
   "publisher": "vendor",
   "quote": "During the pause, your workspace will not be able to generate any new content.",
   "supports": "what a pause limits"
  },
  {
   "id": "s28",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan",
   "title": "Pause Plan",
   "publisher": "vendor",
   "quote": "The admin of the workspace can resume at any time during your pause by going to Plans in your Workspace settings.",
   "supports": "resuming early"
  },
  {
   "id": "s29",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans",
   "title": "Annual Plans",
   "publisher": "vendor",
   "quote": "You can enjoy two free months by paying for 10 months upfront and gaining access to an annual subscription.",
   "supports": "the annual saving"
  },
  {
   "id": "s30",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans",
   "title": "Annual Plans",
   "publisher": "vendor",
   "quote": "The Pro annual plan price is $59/mo billed yearly.",
   "supports": "the annual Pro price"
  },
  {
   "id": "s31",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618571386651-Discounts-and-Promos",
   "title": "Discounts and Promos",
   "publisher": "vendor",
   "quote": "We offer 20% off if you identify as any of the following (and can send proof)",
   "supports": "the 20% discount programs"
  },
  {
   "id": "s32",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618571386651-Discounts-and-Promos",
   "title": "Discounts and Promos",
   "publisher": "vendor",
   "quote": "Discounts cannot be stacked.",
   "supports": "discounts don't stack"
  },
  {
   "id": "s33",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content",
   "title": "Export Content",
   "publisher": "vendor",
   "quote": "Click the … menu in the top right corner of the asset.",
   "supports": "where downloads start"
  },
  {
   "id": "s34",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content",
   "title": "Export Content",
   "publisher": "vendor",
   "quote": "Choose the file type (.docx, .pdf, .txt, .md).",
   "supports": "download formats"
  },
  {
   "id": "s35",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content",
   "title": "Export Content",
   "publisher": "vendor",
   "quote": "Export Integrations are available to all Business (Enterprise) plan customers.",
   "supports": "export integrations need a Business plan"
  },
  {
   "id": "s36",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content",
   "title": "Export Content",
   "publisher": "vendor",
   "quote": "Supported integrations: Google Drive, Microsoft SharePoint, and Box.",
   "supports": "export destinations"
  },
  {
   "id": "s37",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content",
   "title": "Export Content",
   "publisher": "vendor",
   "quote": "Before you can use Export Integrations, your workspace admin needs to enable them.",
   "supports": "an admin enables integrations"
  },
  {
   "id": "s38",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "To remove a cancellation, go ahead and email us at hey@jasper.ai.",
   "supports": "undoing a pending cancellation"
  },
  {
   "id": "s39",
   "url": "https://www.jasper.ai/legal/terms",
   "title": "Terms of Service | Jasper",
   "publisher": "vendor",
   "quote": "WILL AUTOMATICALLY RENEW EVERY MONTH ON A CONTINUOUS BASIS UNLESS AND UNTIL YOU NOTIFY US THAT YOU WANT TO CANCEL YOUR SUBSCRIPTION.",
   "supports": "monthly subscriptions renew until cancelled"
  },
  {
   "id": "s40",
   "url": "https://www.jasper.ai/legal/terms",
   "title": "Terms of Service | Jasper",
   "publisher": "vendor",
   "quote": "You may cancel your Customer Account at any time; however, there are no refunds for cancellation.",
   "supports": "the Terms' refund rule"
  },
  {
   "id": "s41",
   "url": "https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan",
   "title": "Pause Plan",
   "publisher": "vendor",
   "quote": "If you reactivate early, you will be charged a prorated amount of your monthly bill.",
   "supports": "early resume is prorated"
  },
  {
   "id": "s42",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "All Notices must be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile, or email (with confirmation of transmission)",
   "supports": "how notice must be delivered"
  },
  {
   "id": "s43",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "with an electronic copy sent to legal@jasper.ai",
   "supports": "the copy to legal@jasper.ai"
  },
  {
   "id": "s44",
   "url": "https://www.jasper.ai/legal/saas-agreement",
   "title": "Software as a Service Agreement | Jasper",
   "publisher": "vendor",
   "quote": "must be in writing and addressed to the Parties at the addresses set forth on the first page of this Agreement",
   "supports": "where notices are addressed"
  },
  {
   "id": "s45",
   "url": "https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan",
   "title": "Cancel Your Account (Pro Plan)",
   "publisher": "vendor",
   "quote": "Your billing cycle will resume after the chosen time frame.",
   "supports": "billing resumes after a pause"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Jasper's cancel article doesn't say which workspace role can cancel, or whether a confirmation email is sent",
   "How long Jasper keeps content after a self-serve plan ends isn't stated in its help pages or Terms"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route, pay_less and export fact against Jasper's help center, Terms of Service and Software as a Service Agreement; all confirmed",
    "Business plans: added how written non-renewal notice must be delivered and the electronic copy to legal@jasper.ai, from the agreement's Notices section (s42 to s44)",
    "Moved the 'applies to Business plan customers without an MSA' quote to the SaaS Agreement page, where it appears (s19); the Terms of Service cover Creator and Pro plans",
    "Pause: billing resumes automatically when the pause ends (s45)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/jasper",
 "json": "https://stackcut.io/exits/jasper.json",
 "evidence": {
  "packet_revision": "8798800115d8f702701d360b6bca3387b3586501e82622e8747595a5a42a770e",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "jasper--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
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    }
   },
   {
    "route_id": "jasper--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
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     "age_days": 4,
     "stale_after_days": 30,
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}