{
 "id": "ixl",
 "name": "IXL",
 "category": "education_learning",
 "website": "https://www.ixl.com",
 "domains": [
  "ixl.com"
 ],
 "summary": "Family and independent learner memberships renew automatically: sign in, open the Subscription details page and click Cancel membership before the billing period renews. Memberships bought through the App Store or Google Play cancel in that store. Classroom and site accounts run to the end of their term.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Family and independent learner memberships bought directly from IXL",
   "who": "The account holder, signed in to IXL",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your IXL account",
     "expect": null
    },
    {
     "do": "Open your Subscription details page",
     "expect": null
    },
    {
     "do": "Click \"Cancel membership\"",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancellation takes effect immediately, and you keep access until the current billing period ends",
   "notice": "Cancel before the membership renews each billing period, or the renewal fee is charged to your card on file",
   "refund": "If you are not satisfied, a full refund can be requested within 30 days of the purchase date, but only for purchases made directly through IXL.com. No refunds or credits are given for partly used membership periods",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s11",
    "s12",
    "s13",
    "s17"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Memberships bought through an Apple iTunes or App Store account",
   "who": "The account holder, signed in with the Apple Account that bought it",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": null
    },
    {
     "do": "Tap Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the IXL subscription",
     "expect": null
    },
    {
     "do": "Tap Cancel Subscription. You might need to scroll down to find it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access continues until the current billing period ends",
   "notice": null,
   "refund": "IXL's 30-day guarantee does not apply to purchases made through Apple or Google",
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s13",
    "s21",
    "s22",
    "s23",
    "s20",
    "s3"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Memberships bought through a Google Play account",
   "who": "The account holder, signed in with the Google account that bought it",
   "method": "platform_settings",
   "start_url": "https://support.google.com/googleplay/answer/7018481",
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": null
    },
    {
     "do": "Select the subscription you want to cancel",
     "expect": null
    },
    {
     "do": "Choose Cancel subscription and complete the steps shown",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can still use the subscription for the time you have already paid",
   "notice": null,
   "refund": "IXL's 30-day guarantee does not apply to purchases made through Apple or Google",
   "fees": null,
   "source_ids": [
    "s14",
    "s16",
    "s13",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Classroom and site accounts, which are school or district subscriptions",
   "who": "The school or its authorized representative (for example, a school administrator)",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Let the account run to the end of its term: classroom and site accounts don't renew automatically, and can't be cancelled early unless the Service is permanently discontinued or applicable law requires it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The end of the current account term",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s28",
    "s29"
   ],
   "label": "Classroom and site (school) accounts"
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "IXL says information may extend beyond cancellation, and it deletes or de-identifies personal information of student and child users after a period of inactivity. No fixed period is stated",
  "you_lose": [
   "Access to the program once the current billing period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling in your IXL account does not cancel a membership bought through Apple or Google; cancel it in that store",
   "Uninstalling the app does not cancel a Google Play subscription",
   "Family and independent learner memberships renew automatically and are charged to the card on file",
   "Cancelling a membership doesn't delete the account; to delete it, IXL says to contact compliance@ixl.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "To cancel your membership, sign in to your IXL account and click the words \"Cancel membership\" on your Subscription details page.",
   "supports": "the cancel path: sign in, the Subscription details page, Cancel membership"
  },
  {
   "id": "s2",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your IXL membership at any time, and cancellation will be effective immediately.",
   "supports": "cancellation takes effect immediately"
  },
  {
   "id": "s3",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "You will continue to have access to the program until the current billing period ends.",
   "supports": "access continues until the billing period ends"
  },
  {
   "id": "s4",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "You must cancel your membership before it renews each billing period to avoid billing",
   "supports": "the timing needed to avoid the next renewal charge"
  },
  {
   "id": "s5",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "Family accounts automatically renew.",
   "supports": "family memberships renew automatically"
  },
  {
   "id": "s6",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "Independent learner accounts automatically renew.",
   "supports": "independent learner memberships renew automatically"
  },
  {
   "id": "s7",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "Classroom accounts do not automatically renew.",
   "supports": "classroom accounts do not renew"
  },
  {
   "id": "s8",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "Site accounts do not automatically renew.",
   "supports": "site accounts do not renew"
  },
  {
   "id": "s9",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "accounts may not be canceled until the end of the current term of the account",
   "supports": "accounts cannot be cancelled before the term ends"
  },
  {
   "id": "s10",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "In the event that the Service is permanently discontinued.",
   "supports": "the exception to early cancellation"
  },
  {
   "id": "s11",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "If you are not satisfied, a full refund of the purchase price can be requested within thirty (30) days of the Purchase Date.",
   "supports": "the 30-day refund"
  },
  {
   "id": "s12",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "We do not provide refunds or credits for any partially used membership periods.",
   "supports": "no refunds for partly used periods"
  },
  {
   "id": "s13",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "The thirty-day money back guarantee is limited to purchases made directly through IXL.com and does not apply to purchases made through any third-party vendor including Apple or Google.",
   "supports": "the 30-day guarantee does not cover App Store or Google Play purchases"
  },
  {
   "id": "s14",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "If you purchased your IXL membership through a third-party store, such as through your Apple iTunes or Google Play account,",
   "supports": "memberships bought through a store are cancelled with that store"
  },
  {
   "id": "s15",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "you should contact the Apple iTunes store directly.",
   "supports": "Apple purchases are handled by Apple"
  },
  {
   "id": "s16",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "IXL is not responsible for billing for your membership",
   "supports": "IXL does not handle billing for store purchases"
  },
  {
   "id": "s17",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "MEMBERSHIP SUBSCRIPTION RENEWAL FEES WILL BE AUTOMATICALLY CHARGED TO YOUR CARD ON FILE",
   "supports": "renewal fees are charged to the card on file"
  },
  {
   "id": "s18",
   "url": "https://www.ixl.com/privacypolicy/serviceprivacypolicy",
   "title": "IXL Service Privacy Policy",
   "publisher": "vendor",
   "quote": "which may extend beyond the termination or cancellation of your subscription or user account.",
   "supports": "information may be kept beyond cancellation"
  },
  {
   "id": "s19",
   "url": "https://www.ixl.com/privacypolicy/serviceprivacypolicy",
   "title": "IXL Service Privacy Policy",
   "publisher": "vendor",
   "quote": "we will delete or de-identify personal information of student and child users after a period of inactivity",
   "supports": "deletion of student and child information after inactivity"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel subscriptions",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "the final cancel step on iPhone and iPad"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel subscriptions",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first step in Settings"
  },
  {
   "id": "s22",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel subscriptions",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel subscriptions",
   "publisher": "platform",
   "quote": "Tap the subscription.",
   "supports": "choosing the subscription"
  },
  {
   "id": "s24",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: Cancel a subscription",
   "publisher": "platform",
   "quote": "go to subscriptions in Google Play",
   "supports": "where to find subscriptions on Android"
  },
  {
   "id": "s25",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: Cancel a subscription",
   "publisher": "platform",
   "quote": "the subscription you want to cancel",
   "supports": "selecting the subscription"
  },
  {
   "id": "s26",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: Cancel a subscription",
   "publisher": "platform",
   "quote": "Cancel subscription",
   "supports": "the cancel button"
  },
  {
   "id": "s27",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: Cancel a subscription",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling a Google Play subscription"
  },
  {
   "id": "s28",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "IXL otherwise permits early cancellations only to the extent required by applicable law.",
   "supports": "early cancellation where the law requires it"
  },
  {
   "id": "s29",
   "url": "https://www.ixl.com/termsofservice",
   "title": "IXL Terms of Service",
   "publisher": "vendor",
   "quote": "by the school or its authorized representative (e.g., school administrator)",
   "supports": "who acts for a site account"
  },
  {
   "id": "s30",
   "url": "https://www.ixl.com/privacypolicy/serviceprivacypolicy",
   "title": "IXL Service Privacy Policy",
   "publisher": "vendor",
   "quote": "Please contact compliance@ixl.com for further instructions about deleting or deactivating your account",
   "supports": "how to ask IXL to delete an account"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The menu path to the Subscription details page, and any confirmation email after cancelling, aren't described in IXL's Terms; they would be in IXL's help center",
   "Membership prices, annual billing and discount programs aren't confirmed here; they're listed on IXL's membership pages",
   "No download or export of progress or account data is documented in IXL's Terms or privacy policy",
   "IXL's privacy policy gives no fixed period for keeping data after an account is cancelled"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Routes match IXL's Terms (updated September 30, 2026): self-serve cancel on the Subscription details page, effective immediately with access to the end of the billing period, 30-day guarantee only for IXL.com purchases",
    "School accounts: added that early cancellation is also allowed where applicable law requires it, and that the school or its authorized representative acts for site accounts",
    "Added that account deletion is requested by emailing compliance@ixl.com",
    "IXL's help center and membership pages show no readable text without a browser; the cancel steps rest on IXL's Terms, which state them"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/ixl",
 "json": "https://stackcut.io/exits/ixl.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "ixl--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "ixl--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "ixl--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "ixl--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}