{
 "id": "itglue",
 "name": "IT Glue",
 "category": "productivity",
 "website": "https://www.itglue.com",
 "domains": [
  "itglue.com"
 ],
 "summary": "Per-user subscription priced on a 36-month term, billed monthly. It renews automatically for an equal term unless notice reaches Kaseya at least 30 days before the term ends. Leaving early means paying 100% of the remaining fees. Export a snapshot before the end: data can be destroyed 30 days after.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Committed subscription (36-month term)",
   "applies_to": "IT Glue per-user subscriptions on a committed term; add-ons such as MyGlue and Network Glue share the same term",
   "who": "The customer named on the Order; the agreement does not name a role",
   "method": "contact_sales",
   "start_url": "https://www.itglue.com/pricing/",
   "steps": [
    {
     "do": "Find the end date of your Committed Service Term on your Order",
     "expect": null
    },
    {
     "do": "At least 30 days before the term ends, give notice of cancellation or opt-out of automatic renewal in the way Kaseya has specified (a Portal, an email address or a form)",
     "expect": null
    },
    {
     "do": "If no method was specified, send the notice to Kaseya's notices address: legal@kaseya.com, or by courier to 333 SE 2nd Avenue, 35th Floor, Miami, FL 33131, Attn: Legal",
     "expect": null
    }
   ],
   "confirm_by": "The agreement does not say what confirms that notice was received",
   "effective": "At the end of the Committed Service Term if notice is given at least 30 days before; otherwise it renews for a term of equal length",
   "notice": "At least 30 days before the end of the Committed Service Term. Month-to-month subscriptions: notice in the first 15 days of a month ends it at that month's end; later notice ends it on the last day of the following month",
   "refund": "Payments are non-refundable unless Kaseya confirms a billing error",
   "fees": "Ending early: a lump sum equal to 100% of the remaining fees through the end of the Committed Service Term, due immediately",
   "source_ids": [
    "s1",
    "s26",
    "s2",
    "s3",
    "s4",
    "s27",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s21",
    "s24",
    "s25",
    "s28",
    "s29",
    "s30",
    "s5",
    "s11",
    "s20",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Billing and plan details in the app",
   "applies_to": "Upgrades, downgrades and cancelling: the pricing FAQ points to billing and plan details in the app. The committed term and notice rules still apply",
   "who": "Users with Administrator permissions",
   "method": "self_serve",
   "start_url": "https://app.itglue.com/login",
   "steps": [
    {
     "do": "Sign in to IT Glue with an Administrator account",
     "expect": null
    },
    {
     "do": "Open Account in the top navigation to reach your billing and plan details",
     "expect": null
    },
    {
     "do": "Change or cancel the plan there; the FAQ does not name the control",
     "expect": null
    }
   ],
   "confirm_by": "Not stated on the pages read",
   "effective": "Not stated in the FAQ; the agreement's committed term and 30-day notice still apply",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s31",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Basic is priced at $29 per user, below SELECT at $38 per user; Basic has a 5 user minimum",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  }
 ],
 "export": [
  {
   "data": "A current snapshot of the information in your IT Glue instance (IT Glue and MyGlue); Network Glue has no export",
   "how": "Export during the subscription; the product terms allow it but do not describe the steps",
   "format": null,
   "limits": "No export after the subscription is terminated or expires; Kaseya may destroy the data 30 days after",
   "source_ids": [
    "s32",
    "s33",
    "s17",
    "s18",
    "s19"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the Committed Service Term, if notice was given at least 30 days before it ends",
  "data_kept": "Kaseya reserves the right to destroy all Content, reports and other data in your product instance 30 days after termination or expiration, and may delete Content or disable access when subscriptions end",
  "you_lose": [
   "Access to the product and its Content once the subscription ends, since Kaseya may delete Content or disable access",
   "Export of content and reports, which is no longer possible after termination",
   "Use of the agent software, which ends with the subscription",
   "MyGlue and Network Glue, which need an active IT Glue subscription"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only Administrators can see billing and plan details in the app",
   "Notice must reach Kaseya at least 30 days before the term ends, or the subscription renews for an equal term",
   "Leaving early means paying 100% of the remaining fees through the end of the term",
   "MyGlue and Network Glue share the IT Glue term and need an active IT Glue subscription; myITprocess does not",
   "Export a snapshot before the term ends: export stops when the subscription ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "The Committed Service Term of a Service Subscription is indicated on the applicable Order.",
   "supports": "the end date is set on the Order"
  },
  {
   "id": "s2",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "Subscriptions will automatically renew for additional Committed Service Terms of equal in length",
   "supports": "automatic renewal for an equal term"
  },
  {
   "id": "s3",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "notice of cancellation or opt-out of automatic renewal must be given at least thirty (30) days prior",
   "supports": "the 30-day notice before the term ends"
  },
  {
   "id": "s4",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "such as by designation in a specific Portal, emailing a specific address or filling out specific forms.",
   "supports": "the notice method is a Portal, an email address or a form"
  },
  {
   "id": "s5",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "333 SE 2nd Avenue, 35th Floor, Miami, FL, 33131, Attn: Legal or to legal@kaseya.com",
   "supports": "where notices to Kaseya go"
  },
  {
   "id": "s6",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "may be delivered by nationally recognized courier (e.g., UPS, FedEx) or email.",
   "supports": "legal notices may go by courier or email"
  },
  {
   "id": "s7",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "equal to one hundred percent (100%) of the remaining Fees through the end of the Committed Service Term",
   "supports": "the early termination payment"
  },
  {
   "id": "s8",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "will be due immediately",
   "supports": "the early termination payment is due at once"
  },
  {
   "id": "s9",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "non-refundable unless we confirm that a billing error was made or as otherwise specifically set forth herein.",
   "supports": "payments are non-refundable"
  },
  {
   "id": "s10",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "Upon termination of Subscriptions, we may permanently delete all related Content or disable access to such Content",
   "supports": "Content may be deleted or access disabled after termination"
  },
  {
   "id": "s11",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "Contact Sales",
   "supports": "the pricing page's sales contact"
  },
  {
   "id": "s12",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "You can access your billing and plan details under the Account top-level navigation item while in-app anytime.",
   "supports": "where billing and plan details are in the app"
  },
  {
   "id": "s13",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "This access is limited to users with Administrator permissions.",
   "supports": "only Administrators can see billing"
  },
  {
   "id": "s14",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "$29/user",
   "supports": "the Basic price per user"
  },
  {
   "id": "s15",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "$38/user",
   "supports": "the Select price per user"
  },
  {
   "id": "s16",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "5 user minimum",
   "supports": "the minimum number of users on the plans"
  },
  {
   "id": "s17",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "it is no longer possible to export Content or reports from a Product instance",
   "supports": "export ends when the subscription ends"
  },
  {
   "id": "s18",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "Kaseya reserves the right to destroy all Content, reports and other data held in your Product instance",
   "supports": "Content may be destroyed"
  },
  {
   "id": "s19",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "thirty (30) days after termination or expiration of your Product Subscription",
   "supports": "the 30-day deletion window"
  },
  {
   "id": "s20",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "Your right to use such Agent Software will terminate upon the termination of the Service Subscription associated with the Product.",
   "supports": "agent software use ends with the subscription"
  },
  {
   "id": "s21",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "Committed Service Terms for add-on Products (for example, MyGlue or Network Glue) share the same Committed Service Term as the underlying IT Glue Subscription.",
   "supports": "add-ons share the base subscription's term"
  },
  {
   "id": "s22",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "An active IT Glue subscription is required.",
   "supports": "MyGlue and Network Glue need an active IT Glue subscription"
  },
  {
   "id": "s23",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "An active IT Glue subscription is NOT required for myITprocess.",
   "supports": "myITprocess does not need an IT Glue subscription"
  },
  {
   "id": "s24",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "Your credit card will be billed monthly and renew based on your sign-up date.",
   "supports": "monthly billing that renews on the sign-up date"
  },
  {
   "id": "s25",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "per user, per month, based on a 36-month term",
   "supports": "the 36-month committed term"
  },
  {
   "id": "s26",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "are hereby made a part of the Kaseya Master Agreement",
   "supports": "the Kaseya Master Agreement governs IT Glue subscriptions"
  },
  {
   "id": "s27",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "notice of cancellation or opt-out of automatic renewal must be given at least thirty (30) days prior to the end of the relevant Committed Service Term.",
   "supports": "the full 30-day notice rule"
  },
  {
   "id": "s28",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "For month-to-month Subscriptions – they always automatically renew, however, for cancellations:",
   "supports": "month-to-month subscriptions renew automatically"
  },
  {
   "id": "s29",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "If notice is provided during the first fifteen (15) days of the calendar month,",
   "supports": "the 15-day cut-off for month-to-month notice"
  },
  {
   "id": "s30",
   "url": "https://www.kaseya.com/legal/kaseya-master-agreement/",
   "title": "Kaseya Master Agreement",
   "publisher": "vendor",
   "quote": "cancellation will be effective on the last day of the following calendar month",
   "supports": "later month-to-month notice takes effect a month later"
  },
  {
   "id": "s31",
   "url": "https://www.itglue.com/pricing/",
   "title": "IT Glue pricing",
   "publisher": "vendor",
   "quote": "How do I upgrade, downgrade or cancel?",
   "supports": "the FAQ question answered with billing and plan details in the app"
  },
  {
   "id": "s32",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "IT Glue and My Glue – you may export a current snapshot of the information held in your IT Glue instance.",
   "supports": "what can be exported"
  },
  {
   "id": "s33",
   "url": "https://www.itglue.com/product-terms-of-use/",
   "title": "IT Glue Product Terms of Use",
   "publisher": "vendor",
   "quote": "Network Glue – exports are not possible from this Product.",
   "supports": "Network Glue has no export"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The Portal, email address or form Kaseya specifies for non-renewal notice is not named in the agreement or on IT Glue's pricing page",
   "What confirms that a non-renewal notice or an in-app cancellation was received is not stated",
   "The in-app billing page's cancel control and what it does within a committed term are not described publicly",
   "The Order that sets a specific customer's term and end date is not public",
   "Whether IT Glue offers month-to-month terms is not stated; the pricing page shows only the 36-month term",
   "How to run the data export, and its format, are not described on IT Glue's public pages",
   "Free trial terms, and any nonprofit or education discount, are not on IT Glue's public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "The pricing FAQ answers How do I upgrade, downgrade or cancel? with billing and plan details under Account, so the in-app route is no longer described as having no cancel option",
    "Added the notices address from the agreement, including legal@kaseya.com, in place of the Contact Sales fallback",
    "Added the month-to-month notice rules from the Kaseya Master Agreement, and that the IT Glue terms are part of it",
    "Added the documented export: a current snapshot for IT Glue and MyGlue during the subscription, none for Network Glue"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/itglue",
 "json": "https://stackcut.io/exits/itglue.json",
 "evidence": {
  "packet_revision": "f611742a8656144ff899be47920b30ab5a5d5c8a6e4126d5724876738ebc5c83",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "itglue--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "itglue--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}