{
 "id": "istock",
 "name": "iStock",
 "category": "design_creative",
 "website": "https://www.istockphoto.com",
 "domains": [
  "istockphoto.com"
 ],
 "summary": "Turn off auto-renewal in your iStock account settings so the subscription doesn't roll over at the end of its term. Gotcha: an annual subscription can't be cancelled before its contracted term ends, and there are no refunds for subscriptions or credit packs unless local law requires one.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Turn off auto-renewal",
   "applies_to": "iStock subscriptions set to renew automatically, monthly or annual, bought on istockphoto.com",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in at istockphoto.com and open your account settings",
     "expect": null
    },
    {
     "do": "Turn off auto-renewal for the subscription so it doesn't roll over for another term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription doesn't roll over at the end of the current term. An annual subscription runs to the end of its contracted term: it can't be cancelled earlier",
   "notice": "Turn auto-renewal off before the term ends: a subscription set to renew is charged the fees at the then-applicable rate",
   "refund": "None for subscriptions or credit packs, unless local law requires one; a monthly subscription isn't refunded if you cancel after it renews",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s6"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription term",
  "data_kept": null,
  "you_lose": [
   "Credits, if you don't sign in to your account at least once a year"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "An annual subscription can't be cancelled before the end of its contracted term: turn off auto-renewal so it ends then",
   "There are no refunds for subscriptions or credit packs unless local law requires one",
   "Sign in at least once a year so unused credits don't expire",
   "A monthly subscription isn't refunded once it has renewed: turn off auto-renewal before the renewal date"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.istockphoto.com/legal/license-agreement",
   "title": "iStock Content License Agreement",
   "publisher": "vendor",
   "quote": "you can simply turn it off at any time in your account settings to ensure your subscription does not roll over for another term at the end of the subscription.",
   "supports": "turning off auto-renewal in account settings"
  },
  {
   "id": "s2",
   "url": "https://www.istockphoto.com/legal/license-agreement",
   "title": "iStock Content License Agreement",
   "publisher": "vendor",
   "quote": "If your subscription is set to AUTOMATICALLY RENEW, you authorize iStock to charge the applicable subscription fees at the then applicable rate",
   "supports": "auto-renewal charges"
  },
  {
   "id": "s3",
   "url": "https://www.istockphoto.com/legal/license-agreement",
   "title": "iStock Content License Agreement",
   "publisher": "vendor",
   "quote": "If you have signed up for an annual subscription, you may not cancel the subscription before the end of your contracted term",
   "supports": "annual subscriptions run to the end of the term"
  },
  {
   "id": "s4",
   "url": "https://www.istockphoto.com/legal/license-agreement",
   "title": "iStock Content License Agreement",
   "publisher": "vendor",
   "quote": "Unless required by local law, there are no refunds for subscriptions or credit packs you purchase",
   "supports": "no refunds"
  },
  {
   "id": "s5",
   "url": "https://www.istockphoto.com/legal/license-agreement",
   "title": "iStock Content License Agreement",
   "publisher": "vendor",
   "quote": "at least once per year to avoid expiration of credits",
   "supports": "credits expire without a yearly sign-in"
  },
  {
   "id": "s6",
   "url": "https://www.istockphoto.com/legal/license-agreement",
   "title": "iStock Content License Agreement",
   "publisher": "vendor",
   "quote": "you will not be eligible for a refund if you cancel your subscription after renewal",
   "supports": "a monthly subscription isn't refunded after it renews"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The exact menus for turning off auto-renewal aren't confirmed; iStock's help pages on subscriptions would document them",
   "Where iStock offers a free trial (it isn't available in all regions) that turns into an annual subscription billed monthly, its license agreement sets out when you can cancel early and an administrative fee; those terms aren't confirmed here",
   "A 14-day cooling-off right for UK and EU customers who haven't downloaded anything isn't confirmed here",
   "When downloads stop after auto-renewal is turned off, and whether unused monthly downloads roll over, aren't confirmed",
   "How team plans, Premium+ and enterprise agreements are cancelled isn't covered in iStock's license agreement",
   "Whether iStock sells subscriptions through the Apple App Store or Google Play isn't covered"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked the route against iStock's license agreement: turning off auto-renewal in account settings, no early cancellation of annual subscriptions, and no refunds unless local law requires one are confirmed",
    "Refund: added that a monthly subscription isn't refunded once it renews (s6)",
    "Moved the annual-term rule out of the steps and into when it takes effect",
    "The license agreement's free-trial cancellation chart (with an administrative fee) and a UK/EU 14-day cooling-off right appear in only some versions of the agreement, so they stay unconfirmed",
    "iStock's help center refused automated reads, so the menu names for turning off auto-renewal remain unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/istock",
 "json": "https://stackcut.io/exits/istock.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "istock--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}