{
 "id": "ionos",
 "name": "IONOS",
 "category": "developer_tools",
 "website": "https://www.ionos.com",
 "domains": [
  "ionos.com"
 ],
 "summary": "Cancel the whole contract in your IONOS account under Contracts & subscriptions (Cancel contract, then Cancel this entire contract), or by phone. Gotcha: cancelling or transferring only the domains keeps the contract billing, and cancelling the contract cancels its domains unless you transfer them first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel the entire contract",
   "applies_to": "IONOS contracts such as web hosting, websites, email and servers, including the domains in them, billed by IONOS",
   "who": "The IONOS account holder (signed in)",
   "method": "self_serve",
   "start_url": "https://my.ionos.com",
   "steps": [
    {
     "do": "Sign in to your IONOS account, click Menu, then My account, and open the Contracts & subscriptions tile",
     "expect": "Contracts & subscriptions"
    },
    {
     "do": "Click the contract name in the Service column, then click Cancel contract",
     "expect": "Cancel this entire contract"
    },
    {
     "do": "Click Select in the Cancel this entire contract tile, choose a reason and click Next",
     "expect": null
    },
    {
     "do": "Choose the cancellation date or type, where offered, and continue",
     "expect": null
    },
    {
     "do": "Tick the box confirming you are aware of the effects and have backed up all data, then click Make a note of cancellation now",
     "expect": "a confirmation with the cancellation date"
    }
   ],
   "confirm_by": "An on-screen confirmation with the cancellation date, and a confirmation email to the address stored with IONOS",
   "effective": "On the cancellation date, subject to the contract's minimum term and notice period. Until it is executed you can reverse it under Contracts & subscriptions with Reverse cancellation",
   "notice": "You can cancel at any time, provided you comply with the minimum contract term and the agreed notice period; the help center doesn't list the periods",
   "refund": "A money-back guarantee within the first month, where it was offered: if it applies, an End trial period now button appears in the contract details. When the contract ends you get a final invoice and any overpaid basic fee is refunded; fees paid in advance for additional options and domains are not refunded",
   "fees": "No additional costs for terminating",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s31",
    "s33"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel one domain or add-on",
   "applies_to": "A single domain or an additional item (such as an extra domain or email) inside an IONOS contract",
   "who": "The IONOS account holder (signed in)",
   "method": "self_serve",
   "start_url": "https://my.ionos.com",
   "steps": [
    {
     "do": "For a domain: in your IONOS account, deactivate the domain's automatic renewal (autorenewal) at least 72 hours before its term ends",
     "expect": null
    },
    {
     "do": "For another add-on: in Contracts & subscriptions, click the item's name, then Cancel additional item on its Renews on line",
     "expect": null
    },
    {
     "do": "Choose a cancellation date if offered, pick a reason, review the summary and click Continue cancellation",
     "expect": "I am aware of the effects of the cancellation. The contract remains active and may incur further charges."
    },
    {
     "do": "Tick that box and click Cancel additional items now",
     "expect": "an on-screen confirmation with the cancellation date"
    }
   ],
   "confirm_by": "An on-screen confirmation with the cancellation date and a confirmation email",
   "effective": "The domain or item ends at the end of its term. A cancelled domain is then deleted, along with the websites and mailboxes connected to it; you have 30 days to reverse it",
   "notice": "Turn off a domain's automatic renewal up to 72 hours before the term ends; you can turn it back on up to 48 hours before the end to abort",
   "refund": "Fees paid in advance for additional options and domains are not refunded",
   "fees": "The contract itself stays in place and keeps billing until you cancel the entire contract",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s10"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By phone",
   "applies_to": "Any IONOS contract or add-on",
   "who": "The IONOS account holder",
   "method": "phone",
   "start_url": null,
   "steps": [
    {
     "do": "Call IONOS on +1 484 424 7392 and ask to cancel the contract or add-on",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "The same minimum contract term and notice period apply",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "retention_offer",
   "what": "Before cancelling, IONOS invites you to call +1 484 424 7392 for a personalized offer or options that may save money",
   "evidence": "documented",
   "source_ids": [
    "s32",
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "All the product's data (website files, databases, email) and your invoices",
   "how": "Make a complete backup of the product yourself before cancelling; if you use many email addresses, list every account, mailbox and forwarding; download any invoices you're missing from your IONOS account",
   "format": null,
   "limits": "Do it before the cancellation takes effect: the cancel step asks you to confirm the data is backed up and deletion can go ahead",
   "source_ids": [
    "s4",
    "s22",
    "s23",
    "s5"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The cancellation date you chose; if you have no other contracts, you lose access to your IONOS account once the cancellation takes effect",
  "data_kept": "The cancel step asks you to confirm that deletion can be performed. Domains cancelled with the contract can be recovered for a fee during a 30-day redemption grace period, then are released after 5 days of pending delete",
  "you_lose": [
   "The product's data once the cancellation takes effect",
   "The contract's domains, unless you transfer them first, plus the websites and email connected to them",
   "Access to the IONOS account, if it has no other contracts"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The online flow asks you to select a reason before the final confirmation; the help page also invites you to call for a personalized offer first",
  "tips": [
   "Cancelling or transferring every domain in a contract does not end the contract: it keeps billing until the whole contract is cancelled",
   "To keep a domain, transfer it to another provider before the contract ends; otherwise IONOS cancels it with the contract (the contract's minimum term still applies)",
   "Switch off Domain Guard before cancelling",
   "A cancellation can be reversed online until it is executed (it can take up to 30 minutes before reversal is possible)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "Make a note of cancellation now",
   "supports": "the final button"
  },
  {
   "id": "s2",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "I am aware of the effects of my cancellation and confirm that I have backed up all data. Deletion can be performed.",
   "supports": "the confirmation checkbox, and that data is deleted"
  },
  {
   "id": "s3",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "You will also receive confirmation of the cancellation by email to the email address you have stored with IONOS.",
   "supports": "how to confirm"
  },
  {
   "id": "s4",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "It is essential that you carry out a complete data backup of the relevant product before cancelling.",
   "supports": "back up first"
  },
  {
   "id": "s5",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "If no other contracts exist under your customer number, you will no longer have access to your IONOS account after the cancellation takes effect.",
   "supports": "account access ends"
  },
  {
   "id": "s6",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "If Domain Guard is active to protect domains, this protection must be switched off before cancellation.",
   "supports": "the Domain Guard tip"
  },
  {
   "id": "s7",
   "url": "https://www.ionos.com/help/my-account/cancellation/notice-periods-for-termination-of-the-contract/",
   "title": "Notice periods for termination of the contract",
   "publisher": "vendor",
   "quote": "You can cancel your IONOS contract at any time, provided you comply with the minimum contract term and the agreed notice period.",
   "supports": "notice and minimum term"
  },
  {
   "id": "s8",
   "url": "https://www.ionos.com/help/my-account/cancellation/notice-periods-for-termination-of-the-contract/",
   "title": "Notice periods for termination of the contract",
   "publisher": "vendor",
   "quote": "If you are not satisfied with a product you have ordered, you may make use of our money-back guarantee within the first month (where this has been offered).",
   "supports": "the money-back guarantee"
  },
  {
   "id": "s9",
   "url": "https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/",
   "title": "Costs associated with the termination of a contract",
   "publisher": "vendor",
   "quote": "If you terminate your contract with us, there are no additional costs.",
   "supports": "no termination fee"
  },
  {
   "id": "s10",
   "url": "https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/",
   "title": "Costs associated with the termination of a contract",
   "publisher": "vendor",
   "quote": "Fees paid in advance for additional options and domains are not refunded.",
   "supports": "no refund for prepaid options and domains"
  },
  {
   "id": "s11",
   "url": "https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/",
   "title": "Costs associated with the termination of a contract",
   "publisher": "vendor",
   "quote": "When the contract ends, you will receive a final invoice, and any basic fee you have overpaid will be refunded.",
   "supports": "the final invoice and refund of overpaid fees"
  },
  {
   "id": "s12",
   "url": "https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/",
   "title": "Cancelling a single domain",
   "publisher": "vendor",
   "quote": "deactivate the automatic renewal (autorenewal) in your IONOS account",
   "supports": "how a domain is cancelled"
  },
  {
   "id": "s13",
   "url": "https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/",
   "title": "Cancelling a single domain",
   "publisher": "vendor",
   "quote": "up to 72 hours before the current term ends",
   "supports": "the domain deadline"
  },
  {
   "id": "s14",
   "url": "https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/",
   "title": "Cancelling a single domain",
   "publisher": "vendor",
   "quote": "reactivate the automatic renewal up to 48 hours before the end of the term",
   "supports": "aborting a domain cancellation"
  },
  {
   "id": "s15",
   "url": "https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/",
   "title": "Cancelling a single domain",
   "publisher": "vendor",
   "quote": "The associated contract remains in place after a domain cancellation. This means that costs may still be incurred after cancellation.",
   "supports": "the contract keeps billing"
  },
  {
   "id": "s16",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-contract-features/",
   "title": "Cancelling contract features",
   "publisher": "vendor",
   "quote": "Cancel additional item",
   "supports": "the add-on cancel link"
  },
  {
   "id": "s17",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-contract-features/",
   "title": "Cancelling contract features",
   "publisher": "vendor",
   "quote": "I am aware of the effects of the cancellation. The contract remains active and may incur further charges.",
   "supports": "the add-on checkbox"
  },
  {
   "id": "s18",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-contract-features/",
   "title": "Cancelling contract features",
   "publisher": "vendor",
   "quote": "Cancel additional items now",
   "supports": "the add-on final button"
  },
  {
   "id": "s19",
   "url": "https://www.ionos.com/help/domains/terms-and-cancellations/what-happens-after-a-domain-cancellation/",
   "title": "What happens after a domain cancellation",
   "publisher": "vendor",
   "quote": "Once you have cancelled a IONOS domain, it is automatically deleted from our systems when the end of the term is reached, and is then no longer available.",
   "supports": "when a domain ends"
  },
  {
   "id": "s20",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "Call us to conveniently cancel your IONOS contract by phone: +1 484 424 7392.",
   "supports": "the phone route"
  },
  {
   "id": "s21",
   "url": "https://www.ionos.com/help/my-account/cancellation/reversing-a-cancellation-request/",
   "title": "Reversing a cancellation request",
   "publisher": "vendor",
   "quote": "As long as the cancellation has not been executed, you can reverse cancellation requests online in your IONOS account.",
   "supports": "reversing a cancellation"
  },
  {
   "id": "s22",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "If you use many email addresses, create a list of all required email accounts, mailboxes, and any forwarding.",
   "supports": "note your email setup"
  },
  {
   "id": "s23",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "Before the cancellation date, check that you have received all invoices. If necessary, download them from your IONOS account.",
   "supports": "download invoices"
  },
  {
   "id": "s24",
   "url": "https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/",
   "title": "Costs associated with the termination of a contract",
   "publisher": "vendor",
   "quote": "If you have cancelled all domains in a contract or transferred them to another provider without terminating the contract itself, you will continue to be billed for the contract.",
   "supports": "domains alone don't end the contract"
  },
  {
   "id": "s25",
   "url": "https://www.ionos.com/help/my-account/cancellation/changing-providers/",
   "title": "Changing providers",
   "publisher": "vendor",
   "quote": "cancel the domain registrations once the contract has ended, and any connected websites or email will stop working",
   "supports": "domains are cancelled with the contract"
  },
  {
   "id": "s26",
   "url": "https://www.ionos.com/help/my-account/cancellation/changing-providers/",
   "title": "Changing providers",
   "publisher": "vendor",
   "quote": "30-day Redemption Grace Period, during which you can still recover it for a fee",
   "supports": "recovering a domain after the contract ends"
  },
  {
   "id": "s27",
   "url": "https://www.ionos.com/help/my-account/cancellation/changing-providers/",
   "title": "Changing providers",
   "publisher": "vendor",
   "quote": "transfer your domains to another provider at any time",
   "supports": "keep a domain by transferring it"
  },
  {
   "id": "s28",
   "url": "https://www.ionos.com/help/domains/terms-and-cancellations/what-happens-after-a-domain-cancellation/",
   "title": "What happens after a domain cancellation",
   "publisher": "vendor",
   "quote": "You have 30 days from day of the deletion to reverse the cancellation.",
   "supports": "reversing a domain cancellation"
  },
  {
   "id": "s29",
   "url": "https://www.ionos.com/help/my-account/cancellation/reversing-a-cancellation-request/",
   "title": "Reversing a cancellation request",
   "publisher": "vendor",
   "quote": "Please note that it may take up to 30 minutes after cancellation before you can reverse it.",
   "supports": "the reversal delay"
  },
  {
   "id": "s30",
   "url": "https://www.ionos.com/help/my-account/cancellation/changing-providers/",
   "title": "Changing providers",
   "publisher": "vendor",
   "quote": "a 5-day Pending Delete period, during which it can't be recovered, and is then released for anyone to register",
   "supports": "when a lapsed domain is released"
  },
  {
   "id": "s31",
   "url": "https://www.ionos.com/help/my-account/cancellation/notice-periods-for-termination-of-the-contract/",
   "title": "Notice periods for termination of the contract",
   "publisher": "vendor",
   "quote": "If this option applies to the contract you wish to cancel, the End trial period now button will appear in the contract details.",
   "supports": "how to use the money-back guarantee"
  },
  {
   "id": "s32",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "In many conditions, there are options that better suit your needs, and can help you to save money. Talk to us and secure exclusive terms.",
   "supports": "the documented call-for-an-offer before cancelling"
  },
  {
   "id": "s33",
   "url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "title": "Cancelling your entire IONOS contract",
   "publisher": "vendor",
   "quote": "Select the reason for your cancellation and click Next.",
   "supports": "the online flow asks for a reason"
  },
  {
   "id": "s34",
   "url": "https://www.ionos.com/help/my-account/cancellation/changing-providers/",
   "title": "Changing providers",
   "publisher": "vendor",
   "quote": "However, if you want to terminate your contract, you must observe its minimum contract term.",
   "supports": "transferring domains doesn't lift the minimum term"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The exact minimum contract terms and notice periods aren't on IONOS's help pages; they would be in IONOS's General Terms and Conditions and your contract details",
   "The backup method and format for webspace and databases aren't confirmed here; they would be in IONOS's help-center backup guides",
   "The exact menu path for turning off a domain's automatic renewal isn't spelled out in the help article",
   "Cheaper plans or downgrades aren't documented on IONOS's cancellation help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-checked all three routes, export and after_cancel against IONOS's cancellation and domain help pages; route facts confirmed",
    "Refund: added that an End trial period now button appears in the contract details when the money-back guarantee applies",
    "Added the documented call-for-a-personalized-offer as a retention option, and that the online flow asks for a reason",
    "Domain tip: transferring domains away doesn't lift the contract's minimum term",
    "Rewrote the 'not confirmed' notes for readers",
    "Negotiation path ionos.support_personalized_offer independently re-checked against cited official sources on 2026-10-06; account eligibility and any specific offer remain unknown."
   ]
  }
 },
 "negotiation": [
  {
   "id": "ionos.support_personalized_offer",
   "route_id": "ionos--direct-web--r3",
   "kind": "support_retention",
   "channel": "direct_web",
   "method": "phone",
   "applies_to": "Direct IONOS contracts covered by the cited US support page; confirm the exact contract and account market.",
   "market": "US",
   "start_url": "https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/",
   "contact_phone": "+1 484 424 7392",
   "contact_email": null,
   "evidence": "documented",
   "checked_on": "2026-10-06",
   "seen_on": null,
   "source_ids": [
    "s32",
    "s20"
   ],
   "terms": {
    "price": null,
    "currency": null,
    "billing_period": null,
    "discount_duration_months": null,
    "renewal_price": null,
    "new_commitment": null,
    "fees": null,
    "starts": null
   },
   "how": [
    "Call the published number before cancellation and ask about a personalized offer or terms that may save money.",
    "Ask for the complete terms in writing; do not authorize cancellation or a contract change during the call."
   ],
   "unknowns": [
    "Eligibility for this specific contract",
    "Offer amount and duration",
    "Whether the term resets",
    "Notice requirements and fees for new terms"
   ]
  }
 ],
 "page": "https://stackcut.io/cancel/ionos",
 "json": "https://stackcut.io/exits/ionos.json",
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "ionos--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
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    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "ionos--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}