{
 "id": "invideo",
 "name": "invideo AI",
 "category": "design_creative",
 "website": "https://invideo.io",
 "domains": [
  "invideo.io"
 ],
 "summary": "On the website, click your profile (top right), Subscription, then Cancel and follow the steps; the plan runs to the end of the billing cycle, then drops to free. Cancel App Store and Google Play purchases there. Refunds only within 7 days, and only if nothing was generated or downloaded.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Website subscriptions",
   "applies_to": "invideo AI plans bought on invideo.io, monthly or annual",
   "who": "The account holder, signed in on invideo.io",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your profile in the top right corner and select Subscription",
     "expect": "Cancel"
    },
    {
     "do": "Click Cancel and follow the on-screen steps to complete the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep your current plan's benefits until the end of the billing cycle, then the account is downgraded to the free plan and the card is removed",
   "notice": "Cancel before the renewal date: plans renew automatically at the end of each billing period",
   "refund": "Only within 7 days of the original purchase or renewal, and only if no video or asset was generated or downloaded in the current billing period; request it by email to support@invideo.io. Otherwise fees are non-refundable, with no pro-rata or partial refunds, and credits are never refunded",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s34",
    "s35",
    "s36"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Plans bought in the invideo iOS app",
   "who": "The Apple ID that subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the invideo subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (scroll down if needed)",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": "Refunds for iOS purchases go through Apple, not invideo",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Plans bought in the invideo Android app through the Play Store",
   "who": "The Google account that subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": null
    },
    {
     "do": "Select the invideo subscription, tap Cancel subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account",
   "applies_to": "Any invideo account, when you want the workspace and account deleted",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click Settings in the menu",
     "expect": null
    },
    {
     "do": "Select Manage account, then Delete workspace, then Delete account",
     "expect": "you are logged out automatically"
    },
    {
     "do": "If you run into issues, fill in invideo's account-deletion form; the team reviews it and deletes the account within 12 hours",
     "expect": null
    }
   ],
   "confirm_by": "You are logged out automatically once the account is deleted",
   "effective": "When you confirm Delete account you are logged out automatically; through the form, invideo deletes the account within 12 hours",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s37"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling moves you to the free plan, which needs no card: limited credits, reset weekly on Monday at 12 a.m. UTC",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s26",
    "s27",
    "s28"
   ]
  },
  {
   "type": "downgrade",
   "what": "You can switch plans at any point during your billing cycle, for example to one with fewer credits; invideo's help doesn't say how a move to a cheaper plan is billed",
   "evidence": "documented",
   "source_ids": [
    "s29"
   ]
  }
 ],
 "export": [
  {
   "data": "Videos created on a paid plan",
   "how": "Edit and download them while the paid plan is still active",
   "format": null,
   "limits": "After the plan expires and the account moves to the Free plan, downloading an edited video without a watermark needs a paid plan",
   "source_ids": [
    "s31",
    "s32"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing cycle",
  "data_kept": null,
  "you_lose": [
   "Unused plan credits, which don't roll over",
   "Extra credits bought separately, which last only until the paid subscription ends",
   "Watermark-free downloads of edited videos, once on the Free plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check where you subscribed: app store purchases can't be cancelled on the website",
   "Download finished videos before the billing cycle ends",
   "A refund is possible only within 7 days and only if nothing was generated or downloaded",
   "Uninstalling the app does not cancel a Google Play subscription",
   "invideo's Terms also let you cancel by contacting its support team, for example if the website option doesn't work"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription",
   "title": "How can I cancel my subscription?",
   "publisher": "vendor",
   "quote": "To cancel your plan, click on your profile in the top right corner and select 'Subscription'.",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription",
   "title": "How can I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click 'Cancel' and follow the on-screen steps to complete the cancellation.",
   "supports": "the cancel step"
  },
  {
   "id": "s3",
   "url": "https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription",
   "title": "How can I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Once done, you will enjoy the benefits of your current plan till the end of your billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription",
   "title": "How can I cancel my subscription?",
   "publisher": "vendor",
   "quote": "After the end of your billing cycle, you will be downgraded to the free plan.",
   "supports": "the account moves to the free plan"
  },
  {
   "id": "s5",
   "url": "https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription",
   "title": "How can I cancel my subscription?",
   "publisher": "vendor",
   "quote": "The card is removed automatically from the account once you're on the free plan.",
   "supports": "the card is removed"
  },
  {
   "id": "s6",
   "url": "https://invideo.io/terms-and-conditions/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "your plan will automatically renew at the end of each billing period unless you cancel before renewal",
   "supports": "automatic renewal"
  },
  {
   "id": "s7",
   "url": "https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered",
   "title": "Refunds: how to request one and what's covered",
   "publisher": "vendor",
   "quote": "We offer refunds within 7 days of the original purchase or renewal only if the subscription has not been used.",
   "supports": "the refund window"
  },
  {
   "id": "s8",
   "url": "https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered",
   "title": "Refunds: how to request one and what's covered",
   "publisher": "vendor",
   "quote": "A subscription is considered used if any video or assets has been generated or downloaded, during the current billing period.",
   "supports": "what counts as used"
  },
  {
   "id": "s9",
   "url": "https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered",
   "title": "Refunds: how to request one and what's covered",
   "publisher": "vendor",
   "quote": "Email us at support@invideo.io with your account details and reason for the request.",
   "supports": "how to request a refund"
  },
  {
   "id": "s10",
   "url": "https://invideo.io/terms-and-conditions/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "All fees are non-refundable for the billing period purchased.",
   "supports": "no refunds after the window"
  },
  {
   "id": "s11",
   "url": "https://invideo.io/terms-and-conditions/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "Credits, whether free or paid, are non-refundable, non-redeemable and non-transferable.",
   "supports": "credits are never refunded"
  },
  {
   "id": "s12",
   "url": "https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered",
   "title": "Refunds: how to request one and what's covered",
   "publisher": "vendor",
   "quote": "Used subscriptions are not eligible for a refund under any circumstances.",
   "supports": "used subscriptions aren't refunded"
  },
  {
   "id": "s13",
   "url": "https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription",
   "title": "How can I cancel my subscription?",
   "publisher": "vendor",
   "quote": "To cancel your plan, please follow the instructions here.",
   "supports": "in-app purchases are cancelled with Apple or Google (the article links their instructions)"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "Apple's first step"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "Apple's cancel step"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm with Apple"
  },
  {
   "id": "s17",
   "url": "https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered",
   "title": "Refunds: how to request one and what's covered",
   "publisher": "vendor",
   "quote": "Apple handles billing for iOS purchases directly, so any refund request needs to go through them rather than us.",
   "supports": "iOS refunds go through Apple"
  },
  {
   "id": "s18",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "go to subscriptions in Google Play.",
   "supports": "where to cancel on Google Play"
  },
  {
   "id": "s19",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "the subscription you want to cancel",
   "supports": "choosing the subscription"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access until the paid time ends"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "your subscription won't cancel.",
   "supports": "uninstalling the app doesn't cancel"
  },
  {
   "id": "s22",
   "url": "https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace",
   "title": "How can I delete my workspace?",
   "publisher": "vendor",
   "quote": "Click on 'Settings' from the menu.",
   "supports": "where deletion starts"
  },
  {
   "id": "s23",
   "url": "https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace",
   "title": "How can I delete my workspace?",
   "publisher": "vendor",
   "quote": "Select 'Manage account' - 'Delete workspace' - 'Delete account'.",
   "supports": "the deletion path"
  },
  {
   "id": "s24",
   "url": "https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace",
   "title": "How can I delete my workspace?",
   "publisher": "vendor",
   "quote": "Once the account is deleted, you'll be logged out automatically.",
   "supports": "what you see after deleting"
  },
  {
   "id": "s25",
   "url": "https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace",
   "title": "How can I delete my workspace?",
   "publisher": "vendor",
   "quote": "our team will review your request and delete your account within 12 hours.",
   "supports": "the form fallback"
  },
  {
   "id": "s26",
   "url": "https://help.invideo.io/en/articles/9380226-can-i-use-invideo-ai-for-free",
   "title": "Can I use invideo AI for free?",
   "publisher": "vendor",
   "quote": "Yes, you can use invideo AI for free without entering your card details.",
   "supports": "the free plan needs no card"
  },
  {
   "id": "s27",
   "url": "https://help.invideo.io/en/articles/9380226-can-i-use-invideo-ai-for-free",
   "title": "Can I use invideo AI for free?",
   "publisher": "vendor",
   "quote": "The free plan gives you limited credits to explore the platform.",
   "supports": "free plan limits"
  },
  {
   "id": "s28",
   "url": "https://help.invideo.io/en/articles/9380226-can-i-use-invideo-ai-for-free",
   "title": "Can I use invideo AI for free?",
   "publisher": "vendor",
   "quote": "This quota on the Free plan is reset weekly on Monday at 12 a.m. UTC.",
   "supports": "free credits reset weekly"
  },
  {
   "id": "s29",
   "url": "https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know",
   "title": "Invideo plans and credits: everything you need to know",
   "publisher": "vendor",
   "quote": "You can switch plans at any point during your billing cycle.",
   "supports": "changing plans"
  },
  {
   "id": "s30",
   "url": "https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know",
   "title": "Invideo plans and credits: everything you need to know",
   "publisher": "vendor",
   "quote": "Extra credits purchased separately are valid for up to 12 months from purchase, or until your paid subscription ends, whichever comes first.",
   "supports": "extra credits end with the subscription"
  },
  {
   "id": "s31",
   "url": "https://help.invideo.io/en/articles/10741590-if-the-video-is-created-on-the-paid-plan-can-i-still-edit-and-download-it-once-i-am-on-the-free-plan",
   "title": "If the video is created on the paid plan, can I still edit and download it once I am on the free plan?",
   "publisher": "vendor",
   "quote": "If you create a video on a paid plan, you can edit and download it without a watermark while your plan is active.",
   "supports": "download while the plan is active"
  },
  {
   "id": "s32",
   "url": "https://help.invideo.io/en/articles/10741590-if-the-video-is-created-on-the-paid-plan-can-i-still-edit-and-download-it-once-i-am-on-the-free-plan",
   "title": "If the video is created on the paid plan, can I still edit and download it once I am on the free plan?",
   "publisher": "vendor",
   "quote": "However, once your plan expires and your account moves to the Free plan, any edits to the video will require a paid plan to download without a watermark.",
   "supports": "watermark after the plan ends"
  },
  {
   "id": "s33",
   "url": "https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know",
   "title": "Invideo plans and credits: everything you need to know",
   "publisher": "vendor",
   "quote": "Paid-plan credits reset every month. Unused plan credits do not roll over into the following month.",
   "supports": "plan credits don't roll over"
  },
  {
   "id": "s34",
   "url": "https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know",
   "title": "Invideo plans and credits: everything you need to know",
   "publisher": "vendor",
   "quote": "You can select monthly or annual billing.",
   "supports": "monthly and annual plans"
  },
  {
   "id": "s35",
   "url": "https://invideo.io/terms-and-conditions/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "at any time through your account settings or by contacting our support team",
   "supports": "you can cancel in account settings or through support"
  },
  {
   "id": "s36",
   "url": "https://invideo.io/terms-and-conditions/",
   "title": "Terms and Conditions",
   "publisher": "vendor",
   "quote": "We do not offer pro-rata or partial refunds for unused portions of a subscription period.",
   "supports": "no partial refunds"
  },
  {
   "id": "s37",
   "url": "https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace",
   "title": "How can I delete my workspace?",
   "publisher": "vendor",
   "quote": "If you encounter any issues, please fill out this form",
   "supports": "the deletion form is the fallback when the in-app steps fail"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "invideo's help center doesn't say whether a confirmation email follows a cancellation",
   "How long invideo keeps videos and projects on a cancelled or deleted account isn't stated in its help center or Terms",
   "Whether deleting the account also cancels an active paid plan isn't stated in invideo's help center",
   "How a switch to a cheaper plan is billed, and when it takes effect, isn't stated in invideo's help center"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, refund and delete-workspace articles, the Terms and Apple's and Google's cancel pages: the web steps, access to the end of the billing cycle, the move to the free plan, the 7-day unused-only refund and the in-app store routes are confirmed",
    "Account deletion: the article doesn't say deletion is immediate; 'effective' now says you are logged out on Delete account, or the form is handled within 12 hours (s37)",
    "Refund: added the Terms' 'no pro-rata or partial refunds' (s36)",
    "Added the Terms' second way to cancel, through invideo's support team (s35), as a tip"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.invideo.io/articles/56692-how-do-i-delete-my-account",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/invideo",
 "json": "https://stackcut.io/exits/invideo.json",
 "evidence": {
  "packet_revision": "28f0637882f89f860c83667b33002c17d6cf2699fd8c909e718fcb9e7333f32e",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "invideo--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "invideo--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "invideo--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "invideo--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}