{
 "id": "insomnia",
 "name": "Insomnia",
 "category": "developer_tools",
 "website": "https://insomnia.rest",
 "domains": [
  "insomnia.rest"
 ],
 "summary": "Cancel in the Account section at app.insomnia.rest: an email asking to cancel doesn't count. Fees are paid in advance and aren't refunded; changes are prorated. Deleting the account erases data within 30 days, so export first (Preferences, Data, Export all data). Teams over 50 users go through Kong sales.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pro plans and self-serve Enterprise plans (up to 50 users), billed monthly or yearly by Kong through Stripe",
   "who": "The subscription's owner (the team owner manages seats)",
   "method": "self_serve",
   "start_url": "https://app.insomnia.rest",
   "steps": [
    {
     "do": "Sign in at app.insomnia.rest and open the Account section",
     "expect": "Change Subscription"
    },
    {
     "do": "Cancel the subscription from the Account section; an email asking Kong to cancel doesn't count as a cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Monthly card billing is a recurring charge until you cancel in the Account section; it's up to you to make sure the cancellation went through",
   "refund": "All fees are paid in advance and are non-refundable; subscription changes are prorated",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans for teams over 50 users, or any plan under a separate agreement with Kong",
   "who": "The customer, with Kong sales",
   "method": "contact_sales",
   "start_url": "https://insomnia.rest/pricing/contact",
   "steps": [
    {
     "do": "Contact Kong sales; the terms of your separate agreement with Kong control where they conflict with the standard Terms",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The free Essentials plan keeps unlimited Git Sync projects for up to 3 users and 1,000 mock server requests a month",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing on Pro shows a 15% saving",
   "evidence": "documented",
   "source_ids": [
    "s11"
   ]
  }
 ],
 "export": [
  {
   "data": "Everything in your account",
   "how": "In the Insomnia app, go to Preferences, then Data, and click Export all data. You can also export a single project (every workspace in it) or one API Collection",
   "format": "Insomnia v5 file format (HAR is also offered)",
   "limits": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Deleting the account disables it immediately and deletes all account data within 30 days; Kong has no obligation to keep data after the agreement ends",
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel only in the Account section: the Terms say an email asking to cancel isn't a cancellation, and making sure it went through is on you",
   "Export all data before deleting the account: account data is deleted within 30 days of starting deletion",
   "Projects kept in Local Vault are stored only on your computer, with nothing in the cloud",
   "Seat changes made under Account, Change Subscription show up in the next billing cycle",
   "Some banks show several charge attempts because of currency; Stripe processes only one charge per billing cycle",
   "A separate agreement with Kong (for example an Enterprise contract) overrides the standard Terms where they conflict",
   "Deleting the account stops future charges but doesn't refund amounts already paid"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You can cancel your subscription at any time from the \"Account\" section within the Services",
   "supports": "cancelling is self-serve in Account"
  },
  {
   "id": "s2",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "All fees are payable in advance and are non-refundable. Subscription changes are prorated.",
   "supports": "no refunds; prorated changes"
  },
  {
   "id": "s3",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Paid accounts are subject to monthly or yearly fees, unless otherwise agreed with Kong.",
   "supports": "monthly or yearly billing"
  },
  {
   "id": "s4",
   "url": "https://developer.konghq.com/insomnia/accounts/",
   "title": "Insomnia accounts",
   "publisher": "vendor",
   "quote": "The team owner can update the subscription to include more seats by",
   "supports": "the team owner manages the subscription"
  },
  {
   "id": "s5",
   "url": "https://developer.konghq.com/insomnia/accounts/",
   "title": "Insomnia accounts",
   "publisher": "vendor",
   "quote": "Navigating to Account → Change Subscription",
   "supports": "where the subscription is managed"
  },
  {
   "id": "s6",
   "url": "https://developer.konghq.com/insomnia/accounts/",
   "title": "Insomnia accounts",
   "publisher": "vendor",
   "quote": "our payment provider (Stripe) only processes a single charge per billing cycle.",
   "supports": "billing through Stripe"
  },
  {
   "id": "s7",
   "url": "https://insomnia.rest/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Self-serve up to 50 users. For larger teams, contact sales.",
   "supports": "Enterprise over 50 users goes through sales"
  },
  {
   "id": "s8",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you have entered into another agreement with us concerning specific Services or Software, then the terms of that agreement control where it conflicts with this Agreement.",
   "supports": "separate agreements take precedence"
  },
  {
   "id": "s9",
   "url": "https://insomnia.rest/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Unlimited Git Sync projects for up to 3 users",
   "supports": "the free Essentials plan"
  },
  {
   "id": "s10",
   "url": "https://insomnia.rest/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "1,000 mock server requests per month",
   "supports": "the free plan's mock server limit"
  },
  {
   "id": "s11",
   "url": "https://insomnia.rest/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "15% savings",
   "supports": "the annual saving on Pro"
  },
  {
   "id": "s12",
   "url": "https://developer.konghq.com/insomnia/import-export/",
   "title": "Import and export",
   "publisher": "vendor",
   "quote": "Exports everything in your account. Go to Preferences > Data and click Export all data.",
   "supports": "exporting all data"
  },
  {
   "id": "s13",
   "url": "https://developer.konghq.com/insomnia/import-export/",
   "title": "Import and export",
   "publisher": "vendor",
   "quote": "Exports every workspace in that project.",
   "supports": "project export"
  },
  {
   "id": "s14",
   "url": "https://developer.konghq.com/insomnia/import-export/",
   "title": "Import and export",
   "publisher": "vendor",
   "quote": "Insomnia exports in the v5 file format and can still import legacy v4 JSON files.",
   "supports": "the export format"
  },
  {
   "id": "s15",
   "url": "https://developer.konghq.com/insomnia/import-export/",
   "title": "Import and export",
   "publisher": "vendor",
   "quote": "HAR (HTTP Archive Format)",
   "supports": "HAR export"
  },
  {
   "id": "s16",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you initiate account deletion, your account is immediately disabled",
   "supports": "deletion disables the account at once"
  },
  {
   "id": "s17",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "will be deleted by us within 30 days after you initiate deletion.",
   "supports": "data deleted within 30 days"
  },
  {
   "id": "s18",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "We have no obligation to continue to store your data after termination of this Agreement.",
   "supports": "no duty to keep data after termination"
  },
  {
   "id": "s19",
   "url": "https://developer.konghq.com/insomnia/storage/",
   "title": "Storage",
   "publisher": "vendor",
   "quote": "No data is sent to or stored in the cloud.",
   "supports": "Local Vault keeps data on your machine"
  },
  {
   "id": "s20",
   "url": "https://developer.konghq.com/insomnia/accounts/",
   "title": "Insomnia accounts",
   "publisher": "vendor",
   "quote": "The updated seat count will be reflected in your next billing cycle.",
   "supports": "when seat changes apply"
  },
  {
   "id": "s21",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "An email requesting a subscription to be canceled is not considered a cancellation.",
   "supports": "emailing is not cancelling"
  },
  {
   "id": "s22",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "it is your responsibility to ensure that your subscription has been properly canceled",
   "supports": "the customer must make sure the cancellation went through"
  },
  {
   "id": "s23",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you choose monthly billing by credit card, you authorize a recurring monthly charge to your credit card based on Kong's current fee schedule",
   "supports": "monthly card billing recurs"
  },
  {
   "id": "s24",
   "url": "https://insomnia.rest/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you will not be charged again from that point forward",
   "supports": "deleting the account stops further charges"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The cancel button and screens inside the Account section are not documented, only that cancelling is done there",
   "When a cancelled plan ends, and whether the account falls back to the free Essentials plan, are not stated",
   "Whether the team owner can lower the seat count (the help only describes adding seats) and when the bill drops",
   "Enterprise contracts: renewal and notice terms aren't published",
   "What happens to cloud-synced projects after cancelling is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Summary, step 2 and a tip: the Terms say an email asking to cancel is not a cancellation, and the customer must make sure it went through (s21, s22)",
    "Notice: monthly card billing is a recurring charge until cancelled (s23)",
    "Tip: deleting the account stops future charges, with no refund of amounts paid (s24)",
    "Re-checked the Account-section cancel, no-refund and proration terms, seat changes, pricing, export and deletion facts: all confirmed",
    "Still unconfirmed: the cancel screens, when a cancelled plan ends, lowering seats, Enterprise contract terms"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "insomnia",
  "name": "Insomnia",
  "recipes": [
   {
    "id": "replace-insomnia",
    "title": "API client",
    "best_year_one_net": 22
   }
  ]
 },
 "page": "https://stackcut.io/cancel/insomnia",
 "json": "https://stackcut.io/exits/insomnia.json",
 "evidence": {
  "packet_revision": "57deff8f0c8c4f98ab4d4911e84beea96f817e59f773183ee9bdc593ca8f509d",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "insomnia--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "insomnia--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}