{ "id": "ilovepdf", "name": "iLovePDF", "category": "productivity", "website": "https://www.ilovepdf.com", "domains": [ "ilovepdf.com" ], "summary": "Cancel Premium on the web in your iLovePDF account settings (User Profile) at least 7 calendar days before renewal, or it renews. You keep Premium until the paid period ends; unused time isn't refunded. App Store, Google Play, Microsoft Store and Huawei subscriptions are cancelled in that store.", "routes": [ { "channel": "direct_web", "applies_to": "iLovePDF Premium subscriptions bought on the iLovePDF website (paid through Stripe), monthly or annual", "who": "The account holder, signed in to the iLovePDF account that pays", "method": "self_serve", "start_url": null, "steps": [ { "do": "Sign in at ilovepdf.com and open your account settings (your User Profile), where you can manage or unsubscribe from services", "expect": null }, { "do": "Cancel the subscription there. Billing, then Plans and packages shows your subscription type; iLovePDF's pages don't name the cancel button", "expect": null }, { "do": "Do this at least 7 calendar days before the subscription's renewal date", "expect": null } ], "confirm_by": null, "effective": "The subscription is not renewed; you keep the services you paid for until the end of the current monthly or annual period, then they stop", "notice": "Cancel at least 7 calendar days before the expiration date, or the monthly or annual subscription renews automatically. A free trial becomes a paid subscription unless cancelled before it ends", "refund": "Cancelling doesn't refund amounts already paid for the remaining time. A consumer can withdraw within 14 calendar days of subscribing by notice through the contact form, but that right ends once you use, download or install the services", "fees": null, "source_ids": [ "s1", "s2", "s3", "s4", "s5", "s6", "s7", "s8", "s9", "s10", "s11", "s12", "s37", "s40", "s41" ] }, { "channel": "apple_app_store", "applies_to": "Premium bought in the iLovePDF iPhone or iPad app (billed by Apple)", "who": "The Apple Account that bought the subscription", "method": "platform_settings", "start_url": null, "steps": [ { "do": "On your iPhone or iPad, open Settings and tap your name", "expect": "Subscriptions" }, { "do": "Tap Subscriptions, then the iLovePDF subscription", "expect": "Cancel Subscription" }, { "do": "Tap Cancel Subscription", "expect": null } ], "confirm_by": "The subscription shows an expiration message in red text, or has no Cancel button", "effective": null, "notice": "For an Apple-billed trial, cancel at least 24 hours before the trial ends", "refund": "iLovePDF can't manage App Store payments or invoices: ask Apple", "fees": null, "source_ids": [ "s1", "s13", "s14", "s15", "s16" ] }, { "channel": "google_play", "applies_to": "Premium bought in the iLovePDF Android app (billed by Google Play)", "who": "The Google account that bought the subscription", "method": "platform_settings", "start_url": "https://play.google.com/store/account/subscriptions", "steps": [ { "do": "Go to subscriptions in Google Play (on a computer or in the Play Store app)", "expect": "Manage" }, { "do": "For the iLovePDF subscription, click Manage, then Cancel subscription", "expect": null } ], "confirm_by": null, "effective": "You can keep using the subscription for the time you've already paid", "notice": null, "refund": "iLovePDF can't manage Google Play payments or invoices: ask Google Play", "fees": null, "source_ids": [ "s1", "s13", "s17", "s18", "s19" ] }, { "channel": "reseller_or_partner", "label": "Microsoft Store or Huawei AppGallery", "applies_to": "Premium paid through the Microsoft Store or Huawei AppGallery", "who": "The store account that bought the subscription", "method": "platform_settings", "start_url": null, "steps": [ { "do": "Cancel the subscription in the subscription settings of the store you paid through; iLovePDF can't manage billing there", "expect": null } ], "confirm_by": null, "effective": null, "notice": null, "refund": null, "fees": null, "source_ids": [ "s1", "s13" ] }, { "channel": "sales_contract", "applies_to": "iLovePDF Business accounts on conditions agreed with iLovePDF (Business users can also pay by bank transfer or SEPA)", "who": "The company's account admin, with iLovePDF", "method": "contact_sales", "start_url": "https://www.ilovepdf.com/contact", "steps": [ { "do": "Check the renewal and notice terms in the conditions your company agreed with iLovePDF", "expect": null }, { "do": "Cancel through your User Profile, or notify iLovePDF that you're cancelling, before the renewal date", "expect": null } ], "confirm_by": null, "effective": null, "notice": "Business subscriptions renew automatically under the specific conditions agreed with iLovePDF", "refund": null, "fees": null, "source_ids": [ "s1", "s20", "s21", "s37" ] } ], "pay_less": [ { "type": "free_plan", "what": "Keep a free account instead: the Free plan gives access to iLovePDF's core tools for light use, with limited document processing. You can downgrade anytime in account settings", "evidence": "documented", "source_ids": [ "s2", "s22" ] }, { "type": "annual_billing", "what": "Switch Premium from monthly to annual billing; the pricing page marks yearly billing -42%. A change of frequency starts a new subscription from the change date, and if you paid through Stripe, unused paid time is returned as a positive balance", "evidence": "documented", "source_ids": [ "s23", "s24", "s25", "s38" ] }, { "type": "seat_reduction", "what": "On a team Premium plan, adjust the number of users in Billing, Plans and packages", "evidence": "documented", "source_ids": [ "s26" ] }, { "type": "student_or_nonprofit", "what": "Students and teachers can register for iLovePDF Education and get a full year of Premium free; institutions can ask for an education licence", "evidence": "documented", "source_ids": [ "s27", "s28", "s39" ] } ], "export": [ { "data": "Signed documents and signature requests (originals, signed versions and audit trails)", "how": "In your profile, open Signatures: Signed holds your completed, signed documents, and Overview has options to download originals, signed versions or audit trails", "format": null, "limits": "Documents signed in a signature request are kept as long as the law requires; files processed with the other tools are deleted within two hours, so download them from Activity right away", "source_ids": [ "s29", "s30", "s31", "s32", "s33" ] } ], "after_cancel": { "access_until": "The end of the monthly or annual period you paid for", "data_kept": "Files you process are deleted within two hours; documents signed in a signature request are kept as long as the law requires. How long the account itself is kept isn't stated; you can ask for it to be deleted through the contact form (no refund)", "you_lose": [ "Premium services once the paid period ends", "Unused paid time: cancelling doesn't refund it" ] }, "agent_notes": { "sign_in_needed": true, "phone_or_chat_only": false, "retention_step": null, "tips": [ "Cancel at least 7 calendar days before the renewal date, or the subscription renews", "Check how it was paid: App Store, Google Play, Microsoft Store and Huawei AppGallery subscriptions can only be cancelled in that store", "Uninstalling the Android app does not cancel a Google Play subscription", "A free trial turns into a paid subscription unless cancelled before it ends; each user gets the trial only once", "Deleting the account (through the contact form) does not refund anything", "Download signed documents and audit trails before you go" ] }, "sources": [ { "id": "s1", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "At any time and without cause, through your User Profile or on the corresponding Distribution Platform.", "supports": "cancel any time in your profile, or in the store you paid through" }, { "id": "s2", "url": "https://www.ilovepdf.com/pricing", "title": "iLovePDF pricing", "publisher": "vendor", "quote": "Absolutely. You're always in control—upgrade, downgrade, or cancel anytime in your account settings.", "supports": "cancelling or downgrading in account settings" }, { "id": "s3", "url": "https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings", "title": "A complete guide to iLovePDF's profile settings", "publisher": "vendor", "quote": "Review your subscription type", "supports": "Billing, Plans and packages shows the subscription" }, { "id": "s4", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "unless You expressly cancel your subscription at least seven (7) calendar days before the expiration date of your subscription", "supports": "the 7-day notice before renewal" }, { "id": "s5", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "once the term of your current subscription (monthly or annual) ends, your subscription and billing authorisation shall be automatically renewed indefinitely", "supports": "automatic renewal" }, { "id": "s6", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "CANCELLATION IMPLIES THAT (I) YOUR SUBSCRIPTION WILL NOT BE AUTOMATICALLY RENEWED UPON EXPIRATION DATE; AND (II) THE SERVICES WILL CEASE ON THE DATE OF TERMINATION OF YOUR SUBSCRIPTION.", "supports": "what cancelling does" }, { "id": "s7", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL CONTINUE TO RECEIVE THE SERVICES FOR WHICH YOU HAVE PAID THE PRICE", "supports": "access continues to the end of the paid period" }, { "id": "s8", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "CANCELLATION OF YOUR SUBSCRIPTION DOES NOT ENTITLE YOU TO A REFUND OF THE AMOUNTS ALREADY PAID FOR THE REMAINING SUBSCRIPTION TIME", "supports": "no refund for unused time" }, { "id": "s9", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "If You have the legal status of consumer, You have the legal right to withdraw, in whole or in part, from the contract of Services within fourteen (14) calendar days", "supports": "the 14-day withdrawal right for consumers" }, { "id": "s10", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "YOUR RIGHT OF WITHDRAWAL WILL EXPIRE BEFORE THE FOURTEEN (14) DAY PERIOD: ON THE SPECIFIC DATE YOU USE, CONSUME, FULLY DOWNLOAD, AND/OR INSTALL", "supports": "the withdrawal right ends once you use the services" }, { "id": "s11", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "You must notify ILOVEPDF through the contact form of your decision to withdraw from the contract", "supports": "how to withdraw" }, { "id": "s12", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "IF BEFORE THE END OF THE FREE TRIAL PERIOD YOU DO NOT CANCEL YOUR SUBSCRIPTION, THE SERVICE WILL AUTOMATICALLY BE RENEWED", "supports": "a free trial converts to paid" }, { "id": "s13", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "If You have subscribed through the App Store, Play Store, Microsoft Store, and/or Huawei AppGallery platforms, ILOVEPDF cannot manage your billing periods, payments, invoices", "supports": "store-billed subscriptions are managed by the store" }, { "id": "s14", "url": "https://support.apple.com/en-us/118428", "title": "If you want to cancel a subscription from Apple", "publisher": "platform", "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.", "supports": "the Apple cancel steps" }, { "id": "s15", "url": "https://support.apple.com/en-us/118428", "title": "If you want to cancel a subscription from Apple", "publisher": "platform", "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.", "supports": "how to confirm an Apple cancellation" }, { "id": "s16", "url": "https://support.apple.com/en-us/118428", "title": "If you want to cancel a subscription from Apple", "publisher": "platform", "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.", "supports": "the Apple trial notice" }, { "id": "s17", "url": "https://support.google.com/googleplay/answer/7018481", "title": "Cancel, pause, or change a subscription on Google Play", "publisher": "platform", "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.", "supports": "the Google Play cancel steps" }, { "id": "s18", "url": "https://support.google.com/googleplay/answer/7018481", "title": "Cancel, pause, or change a subscription on Google Play", "publisher": "platform", "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.", "supports": "when a Google Play cancellation takes effect" }, { "id": "s19", "url": "https://support.google.com/googleplay/answer/7018481", "title": "Cancel, pause, or change a subscription on Google Play", "publisher": "platform", "quote": "Important: When you uninstall an app, your subscription won't cancel.", "supports": "uninstalling doesn't cancel" }, { "id": "s20", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "OR, IN THE CASE OF BUSINESS USERS, UNDER THE SPECIFIC CONDITIONS AGREED.", "supports": "Business renewals follow the agreed conditions" }, { "id": "s21", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "bank transfer and, in some cases, SEPA payments (option available only to Business Users)", "supports": "Business billing by bank transfer or SEPA" }, { "id": "s22", "url": "https://www.ilovepdf.com/pricing", "title": "iLovePDF pricing", "publisher": "vendor", "quote": "The Free Plan gives you access to our core tools, perfect for light use.", "supports": "the Free plan" }, { "id": "s23", "url": "https://www.ilovepdf.com/pricing", "title": "iLovePDF pricing", "publisher": "vendor", "quote": "-42%", "supports": "the annual billing discount badge" }, { "id": "s24", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "the frequency of the subscription (from annual to monthly and vice versa)", "supports": "switching between monthly and annual billing" }, { "id": "s25", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "provide You with a positive balance equivalent to the amount of Services already paid for but not enjoyed", "supports": "unused paid time becomes a balance on a plan change" }, { "id": "s26", "url": "https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings", "title": "A complete guide to iLovePDF's profile settings", "publisher": "vendor", "quote": "Adjust the number of users in your team workspace", "supports": "reducing team users in Plans and packages" }, { "id": "s27", "url": "https://www.ilovepdf.com/education", "title": "iLovePDF for Education", "publisher": "vendor", "quote": "Register now and enjoy a full year on us.", "supports": "a free year for education users" }, { "id": "s28", "url": "https://www.ilovepdf.com/pricing", "title": "iLovePDF pricing", "publisher": "vendor", "quote": "Get a full year of Premium for free", "supports": "the free year is Premium" }, { "id": "s29", "url": "https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings", "title": "A complete guide to iLovePDF's profile settings", "publisher": "vendor", "quote": "Here's where all your completed, signed documents are stored.", "supports": "where signed documents are kept" }, { "id": "s30", "url": "https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings", "title": "A complete guide to iLovePDF's profile settings", "publisher": "vendor", "quote": "Options to download originals, signed versions, or audit trails", "supports": "what you can download" }, { "id": "s31", "url": "https://www.ilovepdf.com/blog/files-safe-with-ilovepdf", "title": "Are my files safe with iLovePDF?", "publisher": "vendor", "quote": "documents signed in a signature request are looked after for safekeeping for as long as the law legally requires.", "supports": "how long signed documents are kept" }, { "id": "s32", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "ILOVEPDF will automatically delete files from your Content within two (2) hours of processing them on ILOVEPDF servers", "supports": "processed files are deleted within two hours" }, { "id": "s33", "url": "https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings", "title": "A complete guide to iLovePDF's profile settings", "publisher": "vendor", "quote": "Just note that files are stored temporarily here, so be sure to download them promptly as they're deleted automatically in two hours.", "supports": "download processed files from Activity promptly" }, { "id": "s34", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "You can request at any time the deletion of your ILOVEPDF User Account through the contact form.", "supports": "deleting the account" }, { "id": "s35", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "However, You will not be entitled to a refund of the amounts You have paid to ILOVEPDF", "supports": "deleting the account doesn't refund" }, { "id": "s36", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "The User can only enjoy the Free Trial Period once.", "supports": "one free trial per user" }, { "id": "s37", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "You may cancel your subscriptions at any time by notifying ILOVEPDF", "supports": "cancelling by notifying iLovePDF" }, { "id": "s38", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "ALWAYS PROVIDED THAT YOU HAVE USED STRIPE AS A PAYMENT METHOD", "supports": "the positive balance applies to Stripe payments" }, { "id": "s39", "url": "https://www.ilovepdf.com/education", "title": "iLovePDF for Education", "publisher": "vendor", "quote": "Get a Full Education License and bring iLovePDF to your school.", "supports": "education licences for schools" }, { "id": "s40", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "Payments to ILOVEPDF can be made via the following platforms: (i) Stripe;", "supports": "web payments go through Stripe" }, { "id": "s41", "url": "https://www.ilovepdf.com/help/terms", "title": "Terms and conditions of iLovePDF", "publisher": "vendor", "quote": "manage and/or unsubscribe from Services", "supports": "unsubscribing in the User Profile" } ], "verification": { "level": "partial", "checked_on": "2026-10-05", "by": "stackcut-research", "unverified": [ "iLovePDF's pages say to cancel in your account settings (User Profile) but don't show the cancel screens, name the cancel button or say what confirms the cancellation", "This guide doesn't yet cover the Microsoft Store and Huawei AppGallery cancel screens, or when those cancellations take effect", "How long account data is kept after cancelling, or after an account deletion request, is not stated", "When a team seat reduction lowers the bill is not stated beyond the terms' plan-change clause", "Business plans renew under conditions agreed individually; their notice period and how notice must be sent aren't published" ], "review": { "by": "stackcut-review", "on": "2026-10-05", "result": "fixed", "notes": [ "Re-checked every route fact against iLovePDF's Terms, pricing page, profile-settings guide and education page, and Apple's and Google's help pages", "Web route: the profile-settings guide doesn't cover cancelling, so the steps now say to cancel in account settings (User Profile) without claiming the button sits in Plans and packages", "Web payments: the Terms list Stripe (not PayPal) for website payments; corrected applies_to", "Annual billing: the positive balance for unused time applies only to Stripe payments", "Business route: removed the unsupported contact-form step; the Terms say you cancel by notifying iLovePDF or in the User Profile", "Summary: no longer names Billing, Plans and packages as the cancel location" ] } }, "delete_account": { "url": "https://www.ilovepdf.com/contact", "difficulty": "hard", "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm" }, "page": "https://stackcut.io/cancel/ilovepdf", "json": "https://stackcut.io/exits/ilovepdf.json", "evidence": { "packet_revision": "29eaaefe10ff6155bbf179bb1bd521b98dd503d51408157b62ba23cd6fd93f6b", "docs_checked_on": "2026-10-05", "last_observed_success_on": null, "verification": "partial", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-10-05", "age_days": 4, "stale_after_days": 30, "next_check_on": "2026-11-04" }, "routes": [ { "route_id": "ilovepdf--direct-web--r1", "channel": "direct_web", "checked_on": "2026-10-05", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-10-05", "age_days": 4, "stale_after_days": 30, "next_check_on": "2026-11-04" } }, { "route_id": "ilovepdf--apple-app-store--r2", "channel": "apple_app_store", "checked_on": "2026-10-05", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-10-05", "age_days": 4, "stale_after_days": 30, "next_check_on": "2026-11-04" } }, { "route_id": "ilovepdf--google-play--r3", "channel": "google_play", "checked_on": "2026-10-05", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-10-05", "age_days": 4, "stale_after_days": 30, "next_check_on": "2026-11-04" } }, { "route_id": "ilovepdf--reseller-or-partner--r4", "channel": "reseller_or_partner", "checked_on": "2026-10-05", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-10-05", "age_days": 4, "stale_after_days": 30, "next_check_on": "2026-11-04" } }, { "route_id": "ilovepdf--sales-contract--r5", "channel": "sales_contract", "checked_on": "2026-10-05", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-10-05", "age_days": 4, "stale_after_days": 30, "next_check_on": "2026-11-04" } } ] }, "license": "CC-BY-4.0", "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0" }