{
 "id": "idrive",
 "name": "IDrive",
 "category": "cloud_storage",
 "website": "https://www.idrive.com",
 "domains": [
  "idrive.com"
 ],
 "summary": "Sign in on the IDrive website, click your username, open Profile Details under My Account and click Cancel my auto-renewal before renewal. When the term ends, access ends and backups are permanently deleted. Refunds only within 15 days of opening; to close the account early, contact IDrive Support.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "IDrive online backup plans billed monthly or yearly by IDrive",
   "who": "The account holder, signed in on the IDrive website",
   "method": "self_serve",
   "start_url": "https://www.idrive.com",
   "steps": [
    {
     "do": "Restore or download any files you want to keep: they are deleted after the term ends",
     "expect": null
    },
    {
     "do": "Sign in to your account on the IDrive website and click your username",
     "expect": "My Account"
    },
    {
     "do": "Under the My Account tab, select Profile Details",
     "expect": "Cancel my auto-renewal"
    },
    {
     "do": "Click the Cancel my auto-renewal button",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account terminates at the end of the current term; you then lose access and your files and folders are permanently deleted from the IDrive cloud",
   "notice": "Cancel before the account renews each month or year to avoid the next period's charge",
   "refund": "A refund is issued only if the account is cancelled within 15 days of its creation. After that, prorated refunds are case by case: a yearly plan may get one for a technical issue support doesn't resolve, with each month used billed at the monthly rate. Turning off auto-renewal brings no prorated refund for the rest of a yearly term",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s20",
    "s23",
    "s24"
   ],
   "label": "Turn off auto-renewal"
  },
  {
   "channel": "direct_web",
   "label": "Close the account early",
   "applies_to": "IDrive accounts you want to end before the current subscription term runs out, such as within 15 days of opening for a refund",
   "who": "The account holder",
   "method": "form",
   "start_url": "https://www.idrive.com/support",
   "steps": [
    {
     "do": "Restore or download any files you want to keep first",
     "expect": null
    },
    {
     "do": "Contact IDrive's Support Team through the support page and ask to cancel the account before the end of the subscription term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "A refund is issued only if the account is cancelled within 15 days of its creation; after that, prorated refunds are case by case",
   "fees": null,
   "source_ids": [
    "s22",
    "s23",
    "s7",
    "s8",
    "s17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "IDrive Basic is free with 10 GB and needs no credit card. A free account inactive for 90 days may be terminated without notice",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a smaller plan. A monthly plan downgraded mid-month gets no prorated refund for the rest of that month",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s21"
   ]
  },
  {
   "type": "discount_program",
   "what": "New sign-ups get 30% off the first year, or 50% off the first year of a 2-year plan; standard pricing applies from the second year",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription term",
  "data_kept": "None: when the account terminates, your data and its backups are removed; IDrive permanently deletes stored data from its active systems within 10 days",
  "you_lose": [
   "Access to your IDrive account",
   "All backed-up files and folders, permanently deleted from the IDrive cloud"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Restore everything you need before the term ends: backups are permanently deleted afterwards",
   "IDrive's FAQ says auto-renewal can be turned off 15 days after the account is created; to close the account sooner, or before the term ends, contact IDrive Support",
   "Renewals charge standard pricing after a discounted first year",
   "A refund is only certain within 15 days of opening the account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Why has auto-renewal been activated for my account? How do I disable it?",
   "supports": "the FAQ on turning off auto-renewal"
  },
  {
   "id": "s2",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "sign in to your account via our website, and click the username.",
   "supports": "the first steps"
  },
  {
   "id": "s3",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Select Profile Details under My Account tab, and click the Cancel my auto-renewal button.",
   "supports": "the cancel control"
  },
  {
   "id": "s4",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "You will lose access to your IDrive account, and your files and folders will be permanently deleted from the IDrive cloud.",
   "supports": "what happens when the term ends after auto-renewal is turned off"
  },
  {
   "id": "s5",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "You must cancel your account before it renews each month or year to avoid charges for the next billing period to your payment method on file.",
   "supports": "cancel before renewal"
  },
  {
   "id": "s6",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "For yearly accounts created after November 23, 2011, you have the option of disabling auto-renewal and your account will terminate at the end of your annual term.",
   "supports": "when a yearly account ends"
  },
  {
   "id": "s7",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "Refunds are issued if the account is canceled within fifteen (15) days of its creation date.",
   "supports": "the 15-day refund"
  },
  {
   "id": "s8",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "After 15 days, pro-rated refunds are issued on a case-by-case basis, subject to eligibility.",
   "supports": "refunds after 15 days"
  },
  {
   "id": "s9",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "No pro-rated refunds will be issued for the time remaining in your annual subscription if you choose to disable auto-renewal.",
   "supports": "no refund for turning off renewal"
  },
  {
   "id": "s10",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Yearly refunds may be provided on a case-by-case basis if there has been a technical issue affecting your quality of service.",
   "supports": "yearly refunds"
  },
  {
   "id": "s11",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "each month of use prior to your account cancellation would be billed according to your monthly plan rate.",
   "supports": "how a yearly refund is calculated"
  },
  {
   "id": "s12",
   "url": "https://www.idrive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Basic Free 10 GB No credit card required",
   "supports": "the free plan"
  },
  {
   "id": "s13",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "if a Free Account is inactive for ninety (90) days, then we reserve the right to terminate the Free Account without providing additional notice.",
   "supports": "inactive free accounts"
  },
  {
   "id": "s14",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "is downgraded to a smaller plan (\"new plan\") (a plan that costs less per month than the current plan) during the middle of a month.",
   "supports": "monthly plans can be downgraded to a smaller plan"
  },
  {
   "id": "s15",
   "url": "https://www.idrive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Sign up today and get 30% off on your first year or get 50% off on your first year for a 2 year plan.",
   "supports": "first-year discounts"
  },
  {
   "id": "s16",
   "url": "https://www.idrive.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "The discounted price applies to the first year of the selected plan. Standard pricing will apply from the second year onward.",
   "supports": "renewal at standard price"
  },
  {
   "id": "s17",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "if the account is canceled for any reason, user data and its backups will be removed from our storage servers",
   "supports": "data is removed on cancellation"
  },
  {
   "id": "s18",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "IDrive will permanently delete stored data from its active systems within 10 days (or such other period as stated in our Privacy Policy).",
   "supports": "deletion timeline"
  },
  {
   "id": "s19",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "After your subscription term ends, you will lose access to your IDrive account and your files and folders will be permanently deleted from the IDrive cloud.",
   "supports": "what you lose"
  },
  {
   "id": "s20",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "You also agree that the enrollment for the next service period is automatic and paid in advance.",
   "supports": "automatic renewal"
  },
  {
   "id": "s21",
   "url": "https://www.idrive.com/terms-and-conditions",
   "title": "IDrive usage terms",
   "publisher": "vendor",
   "quote": "We will not issue any pro-rated refunds for the remaining period of a month when an account with a monthly subscription plan",
   "supports": "no prorated refund for a mid-month downgrade"
  },
  {
   "id": "s22",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "To cancel your account before the end of your subscription term, please contact our Support Team.",
   "supports": "closing the account early through Support (the link goes to idrive.com/support)"
  },
  {
   "id": "s23",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Refunds for monthly and yearly subscriptions can only be issued for accounts cancelled within 15 days of their creation.",
   "supports": "the 15-day refund window in the FAQ"
  },
  {
   "id": "s24",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "However, if our support team resolves such a technical issue, no refund will be issued.",
   "supports": "no yearly refund once support fixes the issue"
  },
  {
   "id": "s25",
   "url": "https://www.idrive.com/online-backup-billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "you have the option of disabling auto-renewal 15 days after your account's creation.",
   "supports": "when auto-renewal can be turned off"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "When an account closed early through IDrive Support stops, and how a 15-day refund is paid, isn't stated on IDrive's public pages",
   "Whether IDrive's mobile apps sell plans through the App Store or Google Play isn't stated in IDrive's FAQs",
   "No confirmation email or on-screen status after Cancel my auto-renewal is described",
   "How to restore or download all your files before the term ends isn't covered in IDrive's billing FAQ or Terms",
   "IDrive e2, IDrive 360 and other IDrive products aren't covered by this guide"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the auto-renewal steps, renewal, refund and deletion rules against IDrive's billing FAQ, Terms and pricing page: confirmed",
    "Added a route for closing the account early: the billing FAQ says to contact the Support Team, linking to idrive.com/support (s22)",
    "Refund: removed 'full' (IDrive doesn't say refunds within 15 days are full) and added that no yearly refund is given once support resolves the technical issue (s24)",
    "The deletion warning is FAQ text, not a documented on-screen message: removed it as the last step's expected screen",
    "Added a tip that the FAQ allows turning off auto-renewal 15 days after the account is created (s25)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/idrive",
 "json": "https://stackcut.io/exits/idrive.json",
 "evidence": {
  "packet_revision": "4595c0b35f025434c03b953f98a8f90f5caba0f7e109941a04841871f12b21e9",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "idrive--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "idrive--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}