{
 "id": "icloud",
 "name": "iCloud+",
 "category": "cloud_storage",
 "website": "https://www.icloud.com",
 "domains": [
  "icloud.com"
 ],
 "summary": "iPhone or iPad: Settings > your name > Subscriptions > iCloud+ > Cancel Subscription; a Mac on macOS Tahoe 26+ has Cancel Subscription under iCloud > Manage Plan. Older Macs or Windows: choose the free 5GB plan. No Apple device: reportaproblem.apple.com. Gotcha: over 5GB, iCloud stops syncing and backups fail.",
 "routes": [
  {
   "channel": "direct_app",
   "label": "On iPhone or iPad",
   "applies_to": "iCloud+ on an iPhone or iPad with iOS or iPadOS 18.4 or later",
   "who": "The Apple Account that pays for iCloud+",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Settings app, then tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap iCloud+ under Active",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": "a message saying that you may not have enough iCloud storage to sync all your data"
    }
   ],
   "confirm_by": "The iCloud+ subscription shows no Cancel button, or an expiration message in red text",
   "effective": "After the current subscription billing period ends",
   "notice": null,
   "refund": "Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5"
   ]
  },
  {
   "channel": "direct_app",
   "label": "On a Mac (Sonoma to Sequoia) or Windows PC",
   "applies_to": "iCloud+ managed from a Mac (macOS Sonoma to Sequoia) or a Windows PC with iCloud for Windows",
   "who": "The Apple Account that pays for iCloud+",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On a Mac, open System Settings, click Apple Account, then iCloud, then Manage Plan under iCloud+ Features (on macOS Sonoma or earlier, click Manage, then Change Storage Plan). On Windows, open iCloud for Windows, click Manage, then Change Storage Plan",
     "expect": "Downgrade Options"
    },
    {
     "do": "Click Downgrade Options; if prompted, enter your Apple Account password, then click Manage",
     "expect": null
    },
    {
     "do": "Choose the free 5GB plan, then click Done",
     "expect": "a blue check next to your new plan"
    }
   ],
   "confirm_by": "A blue check next to the free 5GB plan",
   "effective": "After the current subscription billing period ends",
   "notice": null,
   "refund": "Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund",
   "fees": null,
   "source_ids": [
    "s6",
    "s22",
    "s7",
    "s8",
    "s9",
    "s3",
    "s4",
    "s24"
   ]
  },
  {
   "channel": "direct_web",
   "applies_to": "iCloud+ when you no longer have an Apple device",
   "who": "The Apple Account holder",
   "method": "form",
   "start_url": "https://reportaproblem.apple.com",
   "steps": [
    {
     "do": "Sign in to reportaproblem.apple.com with your Apple Account email address or phone number and password",
     "expect": "I'd like to"
    },
    {
     "do": "Choose I'd like to, then Request a refund",
     "expect": null
    },
    {
     "do": "Choose the reason why you want a refund or to cancel, then choose Next",
     "expect": null
    },
    {
     "do": "Choose the most recent iCloud+ charge, or the iCloud subscription at the top, then choose Submit",
     "expect": null
    }
   ],
   "confirm_by": "Apple's decision, which can take 24 to 48 hours",
   "effective": null,
   "notice": null,
   "refund": "Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s4"
   ]
  },
  {
   "channel": "direct_app",
   "label": "On a Mac with macOS Tahoe 26 or later",
   "applies_to": "iCloud+ managed from a Mac with macOS Tahoe 26 or later",
   "who": "The Apple Account that pays for iCloud+",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Choose the Apple menu, then System Settings, then click Apple Account, then iCloud",
     "expect": "Manage Plan"
    },
    {
     "do": "Click Manage Plan under iCloud+ Features",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Click Cancel Subscription",
     "expect": "a message saying that you may not have enough iCloud storage to sync all your data"
    }
   ],
   "confirm_by": "The iCloud+ subscription shows no Cancel button, or an expiration message in red text",
   "effective": "After the current subscription billing period ends",
   "notice": null,
   "refund": "Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund",
   "fees": null,
   "source_ids": [
    "s6",
    "s23",
    "s2",
    "s3",
    "s4",
    "s5"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a smaller iCloud+ plan instead of cancelling (on iPhone, tap See All Plans)",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s3"
   ]
  },
  {
   "type": "bundle",
   "what": "If you also pay for Apple One, cancel the separate iCloud+ plan and use the iCloud+ plan included in Apple One",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  },
  {
   "type": "free_plan",
   "what": "Drop to the free 5GB iCloud plan",
   "evidence": "documented",
   "source_ids": [
    "s8"
   ]
  }
 ],
 "export": [
  {
   "data": "iCloud Drive files",
   "how": "Sign in to iCloud.com, open iCloud Drive, select the file and click the Download button",
   "format": null,
   "limits": null,
   "source_ids": [
    "s16"
   ]
  },
  {
   "data": "Photos and videos in iCloud Photos",
   "how": "On a Mac, open the Photos app, select the photos and videos, then choose File, then Export",
   "format": null,
   "limits": null,
   "source_ids": [
    "s17"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription billing period",
  "data_kept": "Not stated. If your data is larger than the free plan, iCloud stops syncing and updating it and backups don't complete until you free space or add storage",
  "you_lose": [
   "iCloud+ storage above the free 5GB",
   "iCloud+ features such as Hide My Email, Private Relay, Apple Invites and HomeKit Secure Video support"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Download or remove content above the new storage amount before cancelling",
   "On iOS 18 to 18.3, go to Settings > your name > iCloud > Manage Plan under iCloud+ Features, then Downgrade Options",
   "Without an Apple device, cancelling runs through Apple's Request a refund flow on reportaproblem.apple.com",
   "On iOS or iPadOS 17 and earlier, go to Settings > your name > iCloud > Manage Account Storage > Downgrade Options, choose the free plan, then tap Done"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Open the Settings app, then tap your name. Tap Subscriptions, then tap iCloud+ under Active. To cancel an iCloud+ plan, tap Cancel Subscription.",
   "supports": "the iPhone and iPad steps"
  },
  {
   "id": "s2",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "You'll see a message saying that you may not have enough iCloud storage to sync all your data.",
   "supports": "what you see after tapping Cancel Subscription"
  },
  {
   "id": "s3",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "If you downgrade or cancel your iCloud+ plan, the change takes effect after your current subscription billing period ends.",
   "supports": "when it takes effect"
  },
  {
   "id": "s4",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Partial refunds are available where required by law. If you recently changed your iCloud+ plan, contact Apple within 14 days for a refund.",
   "supports": "the refund policy"
  },
  {
   "id": "s5",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "vendor",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on iPhone or iPad"
  },
  {
   "id": "s6",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Click Apple Account, then click iCloud. Click Manage Plan under iCloud+ Features.",
   "supports": "the Mac steps"
  },
  {
   "id": "s7",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Open iCloud for Windows. Click Manage. Click Change Storage Plan. Click Downgrade Options.",
   "supports": "the Windows steps"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Choose a different plan. You can choose a new storage amount or choose the free 5GB plan to cancel your iCloud+ plan.",
   "supports": "cancelling by choosing the free 5GB plan"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "You should see a blue check next to your new plan once your downgrade or cancellation is completed.",
   "supports": "how to confirm on Mac or Windows"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/121290",
   "title": "How to cancel an iCloud+ subscription without an Apple device",
   "publisher": "vendor",
   "quote": "Sign in to reportaproblem.apple.com with the email address or phone number and password that you used for your Apple Account.",
   "supports": "where the online route starts"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/121290",
   "title": "How to cancel an iCloud+ subscription without an Apple device",
   "publisher": "vendor",
   "quote": "Tap or click \"I'd like to,\" then choose \"Request a refund.\" Choose the reason why you want a refund or to cancel, then choose Next.",
   "supports": "the online steps"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/121290",
   "title": "How to cancel an iCloud+ subscription without an Apple device",
   "publisher": "vendor",
   "quote": "Choose the most recent charge for your iCloud+ subscription, or the iCloud subscription at the top. Then choose Submit.",
   "supports": "the final online step"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/121290",
   "title": "How to cancel an iCloud+ subscription without an Apple device",
   "publisher": "vendor",
   "quote": "Refund decisions can take 24 to 48 hours.",
   "supports": "how long a decision takes"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "To downgrade an existing iCloud+ plan, tap See All Plans. Then select a new plan and follow the onscreen instructions.",
   "supports": "downgrading"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "If you pay for both Apple One and an iCloud+ plan, you can downgrade or cancel the iCloud+ plan and just use the iCloud+ plan included in Apple One.",
   "supports": "the Apple One bundle"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/108306",
   "title": "Archive or make copies of the information you store in iCloud",
   "publisher": "vendor",
   "quote": "Sign in to iCloud.com. Open iCloud Drive. Find and select the file. Click the Download button at the top of the page or double-click the file.",
   "supports": "exporting iCloud Drive files"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/108306",
   "title": "Archive or make copies of the information you store in iCloud",
   "publisher": "vendor",
   "quote": "Open the Photos app. Select the photos and videos that you want to copy. Choose File, then Export.",
   "supports": "exporting photos and videos"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Before you downgrade or cancel your iCloud+ plan, download or remove content that exceeds your new storage amount.",
   "supports": "the tip to download first"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "If your iCloud storage exceeds your new storage plan capacity, iCloud won't sync or update your information, and iCloud backups won't complete.",
   "supports": "what happens over quota"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "you no longer have access to iCloud+ features and benefits like Hide My Email, Private Relay, Apple Invites, and HomeKit Secure Video support.",
   "supports": "features you lose"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Tap iCloud, then tap Manage Plan under iCloud+ Features. Tap Downgrade Options.",
   "supports": "the steps on iOS 18 to 18.3"
  },
  {
   "id": "s22",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "In macOS Sonoma or earlier, click Manage, then click Change Storage Plan.",
   "supports": "the steps on macOS Sonoma or earlier"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Click Manage Plan under iCloud+ Features. To cancel an iCloud+ plan, tap Cancel Subscription.",
   "supports": "the steps on macOS Tahoe 26 or later"
  },
  {
   "id": "s24",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Click Downgrade Options. If prompted, enter your Apple Account password, then click Manage.",
   "supports": "the Downgrade Options step on a Mac"
  },
  {
   "id": "s25",
   "url": "https://support.apple.com/en-us/108318",
   "title": "Downgrade or cancel your iCloud+ plan",
   "publisher": "vendor",
   "quote": "Tap iCloud, then tap Manage Account Storage. Tap Downgrade Options. If prompted, enter your Apple Account password. Select a new plan, then tap Done.",
   "supports": "the steps on iOS and iPadOS 17 and earlier"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How long Apple keeps iCloud data that stays over the free 5GB after cancelling is not stated on the pages read",
   "When access ends after cancelling online through reportaproblem.apple.com is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added a route for Macs with macOS Tahoe 26 or later (Manage Plan, then Cancel Subscription); summary updated",
    "Older Mac and Windows route: click Manage after the password prompt; label now names the macOS versions",
    "Tips: steps for iOS and iPadOS 17 and earlier"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.apple.com/en-us/HT208504",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/icloud",
 "json": "https://stackcut.io/exits/icloud.json",
 "evidence": {
  "packet_revision": "cdd8dbd34bd482e107f56aa946bb721de6e2196dc3a5d8944ad1f69bc855584c",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "icloud--direct-app--r1",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "icloud--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "icloud--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "icloud--direct-app--r4",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}