{
 "id": "hunter",
 "name": "Hunter",
 "category": "marketing_sales",
 "website": "https://hunter.io",
 "domains": [
  "hunter.io"
 ],
 "summary": "The team owner cancels at Account, Billing & subscription: Details tab, Cancel plan, then confirm. The paid plan lasts to the end of the billing period, then drops to Free (50 monthly credits). Cancel before the renewal charge: no refunds once payment is processed. Add-ons cancel separately.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "In your account",
   "applies_to": "Hunter paid plans (monthly or yearly, including Data Platform plans) billed by Hunter",
   "who": "The team owner",
   "method": "self_serve",
   "start_url": "https://hunter.io/subscriptions",
   "steps": [
    {
     "do": "Go to Account, then Billing & subscription",
     "expect": "Details"
    },
    {
     "do": "Open the Details tab",
     "expect": "Cancel plan"
    },
    {
     "do": "At the top of your plan card, click Cancel plan",
     "expect": null
    },
    {
     "do": "Follow the on-screen steps to confirm",
     "expect": null
    },
    {
     "do": "To stop add-ons too (extra email account slots, domains, Inbox Protection), cancel each add-on's renewal from its table on the Details tab",
     "expect": null
    }
   ],
   "confirm_by": "The Billing & subscription page shows the cancellation status, the date access ends and an option to resubscribe",
   "effective": "You keep the paid plan until the end of the current billing period (for a yearly plan, the end of the yearly term); then the account switches to the Free plan",
   "notice": "Cancel before the renewal charge: if it goes through first, even by a few hours, you're billed for that period",
   "refund": "No refunds for unused or partially used subscriptions once payment has been processed",
   "fees": null,
   "source_ids": [
    "h1",
    "h2",
    "h3",
    "h4",
    "h5",
    "h6",
    "h7",
    "h8",
    "h9",
    "h10",
    "h11",
    "h12",
    "h38",
    "h43",
    "h46"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "Any Hunter subscription",
   "who": "The team owner; if the owner has left the company, a colleague writing from a company email address",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email Hunter's Support team at contact@hunter.io and ask to cancel the plan's renewal before the next charge",
     "expect": null
    },
    {
     "do": "If the subscription owner has left the company, write from a company email address and include the previous owner's name and email; Hunter verifies you, then transfers ownership or cancels",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The cancellation takes effect at the end of the current billing period",
   "notice": "Tell Hunter before the end of the subscription period, or it renews automatically",
   "refund": "Hunter does not refund users who ask to cancel, whatever the reason",
   "fees": null,
   "source_ids": [
    "h13",
    "h14",
    "h15",
    "h16",
    "h17",
    "h41",
    "h42"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise plans",
   "applies_to": "Hunter Enterprise plans on a contract",
   "who": "The subscription owner, through the Account Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your contract for the minimum committed duration",
     "expect": null
    },
    {
     "do": "Contact your Account Manager to cancel: Enterprise subscriptions can only be cancelled after that minimum committed duration",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Not before the end of the minimum committed duration in your contract",
   "notice": null,
   "refund": "Hunter does not refund users who ask to cancel, whatever the reason",
   "fees": null,
   "source_ids": [
    "h37",
    "h1",
    "h17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a monthly All-in-one Outreach plan (Starter, Growth, Scale) for 1, 2 or 3 months with Pause plan on the plan card. The account, sequences and leads stay, you get Free plan access meanwhile, and the plan resumes with 30% off the first payment (not if you end the pause early). Not for yearly, Data Platform or Enterprise plans",
   "evidence": "documented",
   "source_ids": [
    "h18",
    "h19",
    "h20",
    "h21",
    "h22",
    "h23",
    "h24",
    "h25"
   ]
  },
  {
   "type": "free_plan",
   "what": "After cancelling, the account keeps the Free plan: 50 monthly credits shared across all Hunter tools",
   "evidence": "documented",
   "source_ids": [
    "h8",
    "h9"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade to a lower tier (for example Scale to Growth to Starter) with Change plan: it takes effect immediately, credits you already have roll over in an extra pack, and add-ons stay active until you cancel them",
   "evidence": "documented",
   "source_ids": [
    "h26",
    "h27",
    "h12",
    "h45"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Switch a monthly All-in-one Outreach plan to yearly billing and save 30%",
   "evidence": "documented",
   "source_ids": [
    "h28"
   ]
  }
 ],
 "export": [
  {
   "data": "Saved leads (people) and companies",
   "how": "Select the leads, then choose Export under the three dots; for companies, the Export button appears as soon as you select them",
   "format": "CSV",
   "limits": "Companies: up to 100,000 per export on paid plans, 100 on the Free plan; no limit for leads from people lists; larger exports are emailed",
   "source_ids": [
    "h29",
    "h30",
    "h31",
    "h32",
    "h33",
    "h34",
    "h44"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Your account, contacts, leads, sequences and data are kept (the account moves to the Free plan): nothing is deleted",
  "you_lose": [
   "Paid-plan credits: the Free plan has 50 monthly credits",
   "Company exports above 100 per export",
   "Running sequences: they pause when the paid plan ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the team owner can cancel, pause or change the plan",
   "Cancel before the renewal charge: even a few hours late means paying for the next period, with no refund",
   "Add-ons (extra email account slots, domains, Inbox Protection) renew separately: cancel them from the Details tab tables",
   "Credit packs stay valid for 3 months from purchase, whatever happens to the subscription",
   "Monthly outreach plans can be paused for 1 to 3 months instead of cancelled",
   "Enterprise plans can only be cancelled after the contract's minimum committed duration: contact the Account Manager",
   "If the subscription owner has left, email contact@hunter.io from a company address with the previous owner's name and email"
  ]
 },
 "sources": [
  {
   "id": "h1",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Only the team owner can cancel a subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "h2",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Go to Account → Billing & subscription",
   "supports": "where the flow starts"
  },
  {
   "id": "h3",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Open the Details tab",
   "supports": "the Details tab"
  },
  {
   "id": "h4",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "At the top of your plan card, click Cancel plan",
   "supports": "the Cancel plan button"
  },
  {
   "id": "h5",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Follow the on-screen steps to confirm",
   "supports": "the confirm step"
  },
  {
   "id": "h6",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "You keep your paid plan until the end of your current billing period.",
   "supports": "when access ends"
  },
  {
   "id": "h7",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "If your renewal charge happens before you cancel, even by a few hours, you'll be billed for that period.",
   "supports": "cancel before the renewal charge"
  },
  {
   "id": "h8",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "At the end of your billing period, your account switches to the Free plan.",
   "supports": "the account moves to Free"
  },
  {
   "id": "h9",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "You'll keep 50 monthly credits shared across all Hunter tools.",
   "supports": "what the Free plan keeps"
  },
  {
   "id": "h10",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Hunter doesn't offer refunds for unused or partially used subscriptions once payment has been processed.",
   "supports": "no refunds"
  },
  {
   "id": "h11",
   "url": "https://help.hunter.io/en/articles/15080684-your-billing-subscription-page-explained",
   "title": "Your Billing & subscription page explained",
   "publisher": "vendor",
   "quote": "You can cancel any add-on renewal directly from these tables",
   "supports": "cancelling add-ons"
  },
  {
   "id": "h12",
   "url": "https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly",
   "title": "Change your plan: upgrade, downgrade or switch to yearly",
   "publisher": "vendor",
   "quote": "Additional email account slots, domains, and Inbox Protection are separate from your plan: they remain active after a downgrade.",
   "supports": "add-ons are separate from the plan"
  },
  {
   "id": "h13",
   "url": "https://hunter.io/terms-of-service",
   "title": "Hunter Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your account at any time via email to Hunter or in the Settings section of your account's dashboard.",
   "supports": "cancelling by email"
  },
  {
   "id": "h14",
   "url": "https://help.hunter.io/en/articles/15080684-your-billing-subscription-page-explained",
   "title": "Your Billing & subscription page explained",
   "publisher": "vendor",
   "quote": "For more information, contact our Support team: contact@hunter.io",
   "supports": "the Support email address"
  },
  {
   "id": "h15",
   "url": "https://hunter.io/terms-of-service",
   "title": "Hunter Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel paid Services, the cancellation will take effect at the end of your current billing period.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "h16",
   "url": "https://hunter.io/terms-of-service",
   "title": "Hunter Terms of Service",
   "publisher": "vendor",
   "quote": "Unless you notify Hunter before the end of the applicable subscription period that you want to cancel an Upgrade, your Upgrade subscription will automatically renew",
   "supports": "automatic renewal"
  },
  {
   "id": "h17",
   "url": "https://hunter.io/terms-of-service",
   "title": "Hunter Terms of Service",
   "publisher": "vendor",
   "quote": "Hunter does not provide refunds to users who request cancellation of Services, regardless of the reason for the request.",
   "supports": "no refunds in the Terms"
  },
  {
   "id": "h18",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "Only the subscription owner can pause a subscription.",
   "supports": "who can pause"
  },
  {
   "id": "h19",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "Choose how long you want to pause: 1, 2, or 3 months",
   "supports": "pause lengths"
  },
  {
   "id": "h20",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "At the top of your plan card, click Pause plan",
   "supports": "the Pause plan button"
  },
  {
   "id": "h21",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "Your account, sequences, and leads stay intact: nothing is deleted.",
   "supports": "data during a pause"
  },
  {
   "id": "h22",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "Your paid plan resumes automatically: with a 30% discount applied to the first payment.",
   "supports": "the discount after a pause"
  },
  {
   "id": "h23",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "Monthly All-in-one Outreach plans (Starter, Growth, Scale)",
   "supports": "plans that can pause"
  },
  {
   "id": "h24",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "Yearly plans, Data Platform plans, Enterprise plans, Free plan",
   "supports": "plans that can't pause"
  },
  {
   "id": "h25",
   "url": "https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal",
   "title": "Pause your subscription's renewal",
   "publisher": "vendor",
   "quote": "If you remove the pause early, the 30% discount won't apply.",
   "supports": "ending a pause early"
  },
  {
   "id": "h26",
   "url": "https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly",
   "title": "Change your plan: upgrade, downgrade or switch to yearly",
   "publisher": "vendor",
   "quote": "Downgrading to a lower tier (e.g., Scale → Growth → Starter) works similarly as upgrading.",
   "supports": "downgrading"
  },
  {
   "id": "h27",
   "url": "https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly",
   "title": "Change your plan: upgrade, downgrade or switch to yearly",
   "publisher": "vendor",
   "quote": "Existing credits roll over: anything left from your previous paid plan is rolled over in an extra pack.",
   "supports": "credits after a downgrade"
  },
  {
   "id": "h28",
   "url": "https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly",
   "title": "Change your plan: upgrade, downgrade or switch to yearly",
   "publisher": "vendor",
   "quote": "If you're on a monthly All-in-one Outreach plan, you can switch to yearly billing at any time and save 30%.",
   "supports": "the yearly saving"
  },
  {
   "id": "h29",
   "url": "https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies",
   "title": "Export your saved leads and companies",
   "publisher": "vendor",
   "quote": "located under the three dots",
   "supports": "where the Export action is"
  },
  {
   "id": "h30",
   "url": "https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies",
   "title": "Export your saved leads and companies",
   "publisher": "vendor",
   "quote": "a CSV file",
   "supports": "the export format"
  },
  {
   "id": "h31",
   "url": "https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies",
   "title": "Export your saved leads and companies",
   "publisher": "vendor",
   "quote": "100,000 companies per export",
   "supports": "the paid-plan company export limit"
  },
  {
   "id": "h32",
   "url": "https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies",
   "title": "Export your saved leads and companies",
   "publisher": "vendor",
   "quote": "100 companies per export",
   "supports": "the Free plan company export limit"
  },
  {
   "id": "h33",
   "url": "https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies",
   "title": "Export your saved leads and companies",
   "publisher": "vendor",
   "quote": "There are no limits when exporting leads from the people lists",
   "supports": "no limit on lead exports"
  },
  {
   "id": "h34",
   "url": "https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies",
   "title": "Export your saved leads and companies",
   "publisher": "vendor",
   "quote": "Larger exports are sent to you by email instead of downloading immediately",
   "supports": "large exports come by email"
  },
  {
   "id": "h35",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Credit packs stay valid for 3 months from the date of purchase, regardless of your subscription status.",
   "supports": "credit packs outlast the subscription"
  },
  {
   "id": "h36",
   "url": "https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly",
   "title": "Change your plan: upgrade, downgrade or switch to yearly",
   "publisher": "vendor",
   "quote": "Only the subscription owner can change the plan.",
   "supports": "who can change the plan"
  },
  {
   "id": "h37",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Enterprise subscriptions can only be cancelled after the minimum committed duration specified on your contract. Please reach out to your Account Manager to discuss your situation.",
   "supports": "Enterprise plans"
  },
  {
   "id": "h38",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Data Platform plans can be cancelled the same way as All-in-one Outreach plans, from the Details tab.",
   "supports": "Data Platform plans use the same flow"
  },
  {
   "id": "h39",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Your account, contacts, leads, sequences, and data are preserved. Nothing is deleted.",
   "supports": "data kept after cancelling"
  },
  {
   "id": "h40",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Your sequences will pause when your paid plan ends.",
   "supports": "sequences pause"
  },
  {
   "id": "h41",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "If you don't have access to their email, contact our support team from a company email address.",
   "supports": "when the owner has left"
  },
  {
   "id": "h42",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Include the previous owner's name and email, and we'll help you transfer ownership or cancel the subscription on your behalf.",
   "supports": "support can transfer ownership or cancel"
  },
  {
   "id": "h43",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "If you're the subscription owner, you see the cancellation status, the date access ends, and the option to resubscribe.",
   "supports": "what confirms a cancellation"
  },
  {
   "id": "h44",
   "url": "https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies",
   "title": "Export your saved leads and companies",
   "publisher": "vendor",
   "quote": "the Export button will be immediately visible after selecting the companies to export",
   "supports": "exporting companies"
  },
  {
   "id": "h45",
   "url": "https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly",
   "title": "Change your plan: upgrade, downgrade or switch to yearly",
   "publisher": "vendor",
   "quote": "Immediate effect: your new credit allowance is added to your account right away.",
   "supports": "downgrades take effect immediately"
  },
  {
   "id": "h46",
   "url": "https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal",
   "title": "Cancel your subscription's renewal",
   "publisher": "vendor",
   "quote": "Yearly plans can be cancelled at any time. You'll keep access until your yearly term ends (the original renewal date) and there's no refund for the unused portion.",
   "supports": "yearly plans"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether the cancel flow offers a pause or asks for a reason before confirming isn't spelled out (the help says to follow the on-screen steps)",
   "Enterprise contract notice terms aren't published: the help says only that Enterprise plans can be cancelled after the contract's minimum committed duration",
   "Hunter's pricing page couldn't be checked, so plan prices aren't covered"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added an Enterprise contract route: cancel through the Account Manager, only after the minimum committed duration",
    "Email route: added the documented path when the subscription owner has left the company",
    "data_kept: the help says account data is preserved on the Free plan; sequences pause when the paid plan ends",
    "confirm_by: the Billing & subscription page shows the cancellation status and end date",
    "Data Platform plans use the same flow; yearly plans run to the end of the yearly term",
    "Export: companies' Export button shows on selection; downgrades take effect immediately"
   ]
  }
 },
 "delete_account": {
  "url": "https://hunter.io/users/edit?tab=delete-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "hunter",
  "name": "Hunter",
  "recipes": [
   {
    "id": "lead-verification",
    "title": "Occasional email verification",
    "best_year_one_net": 576
   }
  ]
 },
 "page": "https://stackcut.io/cancel/hunter",
 "json": "https://stackcut.io/exits/hunter.json",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
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