{ "id": "hulu", "name": "Hulu", "category": "streaming_video", "website": "https://www.hulu.com", "domains": [ "hulu.com" ], "summary": "If Hulu bills you, open your Account page in a browser, select Cancel under Your Subscription, skip the pause offer with Continue to Cancel, then Cancel Subscription. Apple, Google, Xfinity, Verizon, Spotify, Disney+ and other partners have their own routes. Hulu + Live TV free trials end immediately on cancellation.", "routes": [ { "channel": "direct_web", "applies_to": "Hulu, Hulu + Live TV and bundle subscriptions billed directly by Hulu, including free trials", "who": "The account holder, signed in to the Hulu Account page", "method": "self_serve", "start_url": "https://secure.hulu.com/account", "steps": [ { "do": "Open your Hulu Account page in a computer or mobile browser and sign in", "expect": "Your Subscription" }, { "do": "Select Cancel under Your Subscription", "expect": "an option to pause your subscription" }, { "do": "If offered a pause, select Continue to Cancel", "expect": "Cancel Subscription" }, { "do": "Select Cancel Subscription", "expect": "Your subscription will be canceled." } ], "confirm_by": "The subscription status on the Account page reads \"Your subscription will be canceled.\" and a confirmation email goes to the email address on file", "effective": "Access continues until the end of the current billing cycle with no further charges; a cancelled free trial or promotion may end immediately, and Hulu + Live TV free trials always do", "notice": "Cancel before 11:59 p.m. Eastern Time on the day before the subscription term ends to avoid the next charge", "refund": "No refunds or credits for partially used terms or billing periods, except as required by law (Hulu may make case-by-case exceptions)", "fees": "None: Hulu states there are no cancelation fees", "source_ids": [ "s1", "s2", "s3", "s4", "s5", "s6", "s7", "s8", "s9", "s10", "s43", "s50", "s51" ] }, { "channel": "apple_app_store", "applies_to": "Existing subscriptions billed through Apple (Hulu no longer takes new Apple-billed sign-ups)", "who": "The Apple Account that pays for the subscription", "method": "platform_settings", "start_url": null, "steps": [ { "do": "On iPhone or iPad, open Settings and tap your name", "expect": "Subscriptions" }, { "do": "Tap Subscriptions, then tap Hulu", "expect": "Cancel Subscription" }, { "do": "Tap Cancel Subscription", "expect": null } ], "confirm_by": "In Apple's Subscriptions list there is no Cancel button, or an expiration message shows in red text", "effective": "Access continues until the end of the current billing cycle; Apple stops charging for Hulu", "notice": null, "refund": null, "fees": null, "source_ids": [ "s11", "s12", "s13", "s14", "s15" ] }, { "channel": "google_play", "applies_to": "Existing subscriptions billed through Google (Hulu no longer takes new Google-billed sign-ups)", "who": "The Google Account that pays for the subscription", "method": "platform_settings", "start_url": "https://play.google.com/store/account/subscriptions", "steps": [ { "do": "On a computer, go to subscriptions in Google Play", "expect": null }, { "do": "Find Hulu and click Manage", "expect": "Cancel subscription" }, { "do": "Click Cancel subscription, select a reason in the pop-up, then click Continue", "expect": null } ], "confirm_by": null, "effective": "Access continues until the end of the current billing cycle; Google stops charging for Hulu", "notice": null, "refund": null, "fees": null, "source_ids": [ "s16", "s17", "s18", "s19", "s52" ] }, { "channel": "amazon", "applies_to": "Existing subscriptions billed through Amazon", "who": "The account holder", "method": "self_serve", "start_url": "https://secure.hulu.com/account", "steps": [ { "do": "Cancel on the Hulu Account page (select Cancel under Your Subscription), or cancel through Amazon Pay", "expect": null } ], "confirm_by": null, "effective": "Access continues until the end of the current billing cycle; Amazon stops charging for Hulu", "notice": null, "refund": null, "fees": null, "source_ids": [ "s20", "s21" ] }, { "channel": "roku", "applies_to": "Subscriptions billed through Roku", "who": "The account holder", "method": "self_serve", "start_url": "https://secure.hulu.com/account", "steps": [ { "do": "Cancel on Hulu.com: open the Account page and select Cancel under Your Subscription", "expect": null } ], "confirm_by": null, "effective": "Access continues until the end of the current billing cycle; Roku stops charging for Hulu", "notice": null, "refund": null, "fees": null, "source_ids": [ "s22", "s23" ] }, { "channel": "reseller_or_partner", "label": "Included with Spotify Premium for Students", "applies_to": "Hulu included with Spotify Premium for Students", "who": "The Spotify account holder", "method": "platform_settings", "start_url": "https://www.spotify.com/account/overview/", "steps": [ { "do": "Open your Spotify account page", "expect": "Account Overview" }, { "do": "Select Your Services under Account Overview, then click Deactivate Hulu", "expect": null } ], "confirm_by": null, "effective": null, "notice": null, "refund": null, "fees": null, "source_ids": [ "s24", "s25" ] }, { "channel": "carrier_or_isp", "label": "Billed by Xfinity", "applies_to": "Hulu billed by Comcast Xfinity", "who": "The Xfinity account holder", "method": "platform_settings", "start_url": null, "steps": [ { "do": "On your Xfinity device, open the Settings menu", "expect": "Apps & Subscriptions" }, { "do": "In Apps & Subscriptions, cancel the Hulu subscription", "expect": null } ], "confirm_by": null, "effective": "Access continues until the end of the current billing cycle; Xfinity stops charging for Hulu", "notice": null, "refund": null, "fees": null, "source_ids": [ "s26", "s27" ] }, { "channel": "carrier_or_isp", "label": "Billed by Verizon", "applies_to": "Hulu or bundles billed by Verizon", "who": "The Verizon account holder", "method": "platform_settings", "start_url": null, "steps": [ { "do": "In My Verizon, go to Add-ons and Apps and cancel Hulu", "expect": null }, { "do": "For more help, contact Verizon support", "expect": null } ], "confirm_by": null, "effective": null, "notice": null, "refund": null, "fees": null, "source_ids": [ "s28" ] }, { "channel": "carrier_or_isp", "label": "Billed through T-Mobile", "applies_to": "Hulu billed through T-Mobile", "who": "The account holder", "method": "self_serve", "start_url": "https://secure.hulu.com/account", "steps": [ { "do": "Cancel on the Hulu Account page on Hulu.com; this doesn't change your T-Mobile plan", "expect": null } ], "confirm_by": null, "effective": null, "notice": null, "refund": null, "fees": null, "source_ids": [ "s29", "s30" ] }, { "channel": "carrier_or_isp", "label": "Billed through Optimum", "applies_to": "The Disney+, Hulu Bundle billed through Optimum", "who": "The account holder", "method": "self_serve", "start_url": "https://secure.hulu.com/account", "steps": [ { "do": "Cancel on Hulu.com, or through your Optimum account", "expect": null } ], "confirm_by": null, "effective": "Access to Disney+ and Hulu ends once the cancellation is placed", "notice": null, "refund": null, "fees": null, "source_ids": [ "s31", "s32" ] }, { "channel": "reseller_or_partner", "label": "Bundle billed by Disney+", "applies_to": "Bundle plans billed by Disney+", "who": "The Disney+ account holder", "method": "self_serve", "start_url": "https://www.disneyplus.com/account", "steps": [ { "do": "Cancel the bundle from your Disney+ account page", "expect": null } ], "confirm_by": null, "effective": null, "notice": null, "refund": null, "fees": null, "source_ids": [ "s33" ] }, { "channel": "reseller_or_partner", "label": "Bundle billed by HBO Max", "applies_to": "The Disney+, Hulu, HBO Max Bundle billed by HBO Max", "who": "The HBO Max account holder", "method": "self_serve", "start_url": null, "steps": [ { "do": "Manage or cancel the bundle from your HBO Max account page", "expect": null } ], "confirm_by": null, "effective": null, "notice": null, "refund": null, "fees": null, "source_ids": [ "s34" ] }, { "channel": "reseller_or_partner", "label": "From a Kroger Boost membership", "applies_to": "Hulu from a Kroger Boost membership offer", "who": "The Kroger Boost member", "method": "platform_settings", "start_url": null, "steps": [ { "do": "With a 12-month Boost offer, review the Hulu options on your Kroger Boost account page", "expect": null }, { "do": "With a six-month Boost offer, review the options on your Hulu Account page; for other questions, contact Kroger Boost support", "expect": null } ], "confirm_by": null, "effective": null, "notice": null, "refund": null, "fees": null, "source_ids": [ "s35", "s36" ] } ], "pay_less": [ { "type": "pause", "what": "Pause for up to 12 weeks from your Account page; the pause starts on the first day of the next billing cycle. Not available for annual, gift card, promotional, on-hold or most third-party-billed subscribers (Amazon and Roku billing can pause)", "evidence": "documented", "source_ids": [ "s8", "s37", "s38", "s39" ] }, { "type": "downgrade", "what": "Hulu-billed subscribers can switch to a cheaper plan, such as Hulu (With Ads), or remove add-ons, under Manage Plan and Manage Add-ons on the Account page", "evidence": "documented", "source_ids": [ "s40" ] }, { "type": "annual_billing", "what": "Annual billing is offered to eligible subscribers", "evidence": "documented", "source_ids": [ "s41" ] }, { "type": "student_or_nonprofit", "what": "Disney+, Hulu Student Bundle Discount for eligible U.S. college students, verified through SheerID", "evidence": "documented", "source_ids": [ "s42" ] } ], "export": [], "after_cancel": { "access_until": "The end of the current billing cycle (Hulu + Live TV free trials and Optimum-billed bundles end immediately)", "data_kept": "Cancelling does not delete the Hulu account or the Disney account; resubscribing with the same email keeps profiles and watch history. Deleting the account, after cancelling, permanently removes Hulu profiles, watch lists, privacy settings and marketing preferences", "you_lose": [ "Streaming Hulu and any bundle or add-ons at the end of the billing cycle" ] }, "agent_notes": { "sign_in_needed": true, "phone_or_chat_only": false, "retention_step": "The Hulu-billed flow may offer a pause before the final step; choose Continue to Cancel", "tips": [ "Check the billing party on the Hulu Account page, in the Payment Information section, before choosing a route", "The Hulu-billed steps are for a computer or mobile browser", "Cancel before deleting the account, or charges may continue", "Cancelling a bundle that was added on top of an older Disney+, ESPN or third-party subscription leaves that older subscription billing until it is cancelled separately", "Cancelling a T-Mobile plan also cancels Hulu billed through T-Mobile" ] }, "sources": [ { "id": "s1", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "If you're billed through Hulu and would like to cancel your Hulu or bundle subscription, follow the steps below from a computer or mobile browser", "supports": "the Hulu-billed route runs in a browser" }, { "id": "s2", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "Next, you may be presented with the option to pause your subscription — select Continue to Cancel if you're not interested", "supports": "the pause offer inside the cancel flow" }, { "id": "s3", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "After you've successfully canceled, the subscription status on your Account page should read: \"Your subscription will be canceled.\"", "supports": "the on-screen confirmation" }, { "id": "s4", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "We'll also send a confirmation email to the email address we have on file — please keep this email for your records.", "supports": "the confirmation email" }, { "id": "s5", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "You'll continue to have access to Hulu or your bundle plan until the end of your current billing cycle, but will not be charged moving forward.", "supports": "when access ends" }, { "id": "s6", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "*Hulu + Live TV free trials will end immediately upon cancellation.", "supports": "the Live TV trial exception" }, { "id": "s7", "url": "https://www.hulu.com/subscriber_agreement", "title": "Disney+, ESPN, and Hulu Subscriber Agreement", "publisher": "vendor", "quote": "TO CANCEL YOUR HULU SERVICE SUBSCRIPTION, NAVIGATE TO WWW.HULU.COM/ACCOUNT, LOG IN, AND CLICK \"CANCEL\".", "supports": "where to start and that sign-in is needed" }, { "id": "s8", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "Hulu-billed subscribers may have the option to pause a subscription for up to 12 weeks.", "supports": "the pause option" }, { "id": "s9", "url": "https://www.hulu.com/subscriber_agreement", "title": "Disney+, ESPN, and Hulu Subscriber Agreement", "publisher": "vendor", "quote": "YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO 11:59 P.M. EASTERN TIME ON THE DAY BEFORE YOUR SUBSCRIPTION TERM ENDS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.", "supports": "the cancellation deadline" }, { "id": "s10", "url": "https://www.hulu.com/subscriber_agreement", "title": "Disney+, ESPN, and Hulu Subscriber Agreement", "publisher": "vendor", "quote": "EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS", "supports": "the refund policy" }, { "id": "s11", "url": "https://help.hulu.com/article/hulu-manage-apple", "title": "Managing an Apple-billed Hulu account", "publisher": "vendor", "quote": "If you're billed for Hulu through Apple, you can cancel through Apple.", "supports": "the Apple route" }, { "id": "s12", "url": "https://help.hulu.com/article/hulu-manage-apple", "title": "Managing an Apple-billed Hulu account", "publisher": "vendor", "quote": "You'll continue to have access to Hulu until the end of your current billing cycle, but your Apple account will not be charged for Hulu moving forward.", "supports": "when Apple-billed access ends" }, { "id": "s13", "url": "https://help.hulu.com/article/hulu-manage-apple", "title": "Managing an Apple-billed Hulu account", "publisher": "vendor", "quote": "New and returning subscribers are no longer able to sign up and pay for Hulu through Apple.", "supports": "Apple billing covers existing subscribers only" }, { "id": "s14", "url": "https://support.apple.com/en-us/118428", "title": "Cancel a subscription from Apple", "publisher": "platform", "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.", "supports": "the Apple steps" }, { "id": "s15", "url": "https://support.apple.com/en-us/118428", "title": "Cancel a subscription from Apple", "publisher": "platform", "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.", "supports": "how to confirm an Apple cancellation" }, { "id": "s16", "url": "https://help.hulu.com/article/hulu-manage-google", "title": "Managing a Google-billed Hulu account", "publisher": "vendor", "quote": "If you're billed for Hulu through Google, you can cancel through Google.", "supports": "the Google route" }, { "id": "s17", "url": "https://help.hulu.com/article/hulu-manage-google", "title": "Managing a Google-billed Hulu account", "publisher": "vendor", "quote": "You'll continue to have access to Hulu until the end of your current billing cycle, but your Google account will not be charged for Hulu moving forward.", "supports": "when Google-billed access ends" }, { "id": "s18", "url": "https://support.google.com/googleplay/answer/7018481?hl=en", "title": "Cancel, pause, or change a subscription on Google Play", "publisher": "platform", "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage.", "supports": "the Google Play steps" }, { "id": "s19", "url": "https://support.google.com/googleplay/answer/7018481?hl=en", "title": "Cancel, pause, or change a subscription on Google Play", "publisher": "platform", "quote": "Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.", "supports": "the final Google Play steps" }, { "id": "s20", "url": "https://help.hulu.com/article/hulu-manage-amazon", "title": "Managing an Amazon-billed account", "publisher": "vendor", "quote": "If you're billed for Hulu through Amazon, you can cancel your Hulu subscription on Hulu.com or via Amazon Pay.", "supports": "the Amazon route" }, { "id": "s21", "url": "https://help.hulu.com/article/hulu-manage-amazon", "title": "Managing an Amazon-billed account", "publisher": "vendor", "quote": "You'll continue to have access to Hulu until the end of your current billing cycle, but your Amazon account will not be charged for Hulu moving forward.", "supports": "when Amazon-billed access ends" }, { "id": "s22", "url": "https://help.hulu.com/article/hulu-manage-roku", "title": "Managing a Roku-billed Hulu account", "publisher": "vendor", "quote": "If you're billed for Hulu through Roku, you can cancel your Hulu subscription on Hulu.com.", "supports": "the Roku route" }, { "id": "s23", "url": "https://help.hulu.com/article/hulu-manage-roku", "title": "Managing a Roku-billed Hulu account", "publisher": "vendor", "quote": "After a successful cancellation has been placed, you'll continue to have access to Hulu until the end of your current billing cycle, but your Roku account will not be charged", "supports": "when Roku-billed access ends" }, { "id": "s24", "url": "https://help.hulu.com/article/hulu-what-is-hulu-spotify", "title": "Managing a Spotify-billed Hulu subscription", "publisher": "vendor", "quote": "Spotify Premium for Students subscribers can cancel their Hulu subscription at any time directly from your Spotify account page.", "supports": "the Spotify route" }, { "id": "s25", "url": "https://help.hulu.com/article/hulu-what-is-hulu-spotify", "title": "Managing a Spotify-billed Hulu subscription", "publisher": "vendor", "quote": "To do so, select Your Services under Account Overview then click Deactivate Hulu.", "supports": "the Spotify steps" }, { "id": "s26", "url": "https://help.hulu.com/article/hulu-manage-comcast", "title": "Managing a Comcast Xfinity-billed Hulu account", "publisher": "vendor", "quote": "As a Comcast Xfinity-billed subscriber, you can cancel your subscription to Hulu at any time from the Apps & Subscriptions section of the Settings menu on your Xfinity device.", "supports": "the Xfinity route" }, { "id": "s27", "url": "https://help.hulu.com/article/hulu-manage-comcast", "title": "Managing a Comcast Xfinity-billed Hulu account", "publisher": "vendor", "quote": "You'll continue to have access to Hulu until the end of your current billing cycle, but your Comcast Xfinity account will not be charged for Hulu moving forward.", "supports": "when Xfinity-billed access ends" }, { "id": "s28", "url": "https://help.hulu.com/article/hulu-manage-verizon", "title": "Managing a Verizon-billed Hulu account", "publisher": "vendor", "quote": "If you're billed for Hulu through Verizon, you can cancel your subscription from Add-ons and Apps in My Verizon.", "supports": "the Verizon route" }, { "id": "s29", "url": "https://help.hulu.com/article/hulu-add-t-mobile", "title": "Managing a Hulu account billed through T-Mobile", "publisher": "vendor", "quote": "If you're billed for Hulu through T-Mobile, you can cancel your Hulu subscription on Hulu.com. Canceling Hulu will not affect your T-Mobile plan.", "supports": "the T-Mobile route" }, { "id": "s30", "url": "https://help.hulu.com/article/hulu-add-t-mobile", "title": "Managing a Hulu account billed through T-Mobile", "publisher": "vendor", "quote": "However, If you cancel your T-Mobile plan, your Hulu subscription will also be canceled.", "supports": "the T-Mobile plan tip" }, { "id": "s31", "url": "https://help.hulu.com/article/hulu-manage-optimum", "title": "Managing an Optimum-billed Hulu account", "publisher": "vendor", "quote": "If you're billed for your Disney+, Hulu Bundle plan through Optimum, you can cancel your subscription on Hulu.com or via your Optimum account.", "supports": "the Optimum route" }, { "id": "s32", "url": "https://help.hulu.com/article/hulu-manage-optimum", "title": "Managing an Optimum-billed Hulu account", "publisher": "vendor", "quote": "Please note that after a cancelation has been placed, you will no longer have access to Disney+ and Hulu.", "supports": "Optimum-billed access ends at cancellation" }, { "id": "s33", "url": "https://help.hulu.com/article/hulu-manage-disney", "title": "Managing a Disney-billed account", "publisher": "vendor", "quote": "If you're billed for a bundle plan by Disney, you can cancel your bundled subscription directly from your Disney+ account page.", "supports": "the Disney+-billed bundle route" }, { "id": "s34", "url": "https://help.hulu.com/article/hulu-manage-max", "title": "Managing a HBO Max-billed account", "publisher": "vendor", "quote": "If you're billed for the Disney+, Hulu, HBO Max Bundle by HBO Max, you can manage your subscription directly from your HBO Max account page.", "supports": "the HBO Max-billed bundle route" }, { "id": "s35", "url": "https://help.hulu.com/article/hulu-manage-kroger", "title": "Managing a Kroger-billed Hulu account", "publisher": "vendor", "quote": "Kroger-billed subscribers with a 12-month Boost offer can visit their Kroger Boost account page to review their Hulu account management options.", "supports": "the Kroger 12-month route" }, { "id": "s36", "url": "https://help.hulu.com/article/hulu-manage-kroger", "title": "Managing a Kroger-billed Hulu account", "publisher": "vendor", "quote": "Kroger-billed subscribers with a six-month Boost offer can visit their Hulu account page to review their account management options.", "supports": "the Kroger six-month route" }, { "id": "s37", "url": "https://help.hulu.com/article/hulu-subscription-hold", "title": "Can I put my Hulu subscription on pause?", "publisher": "vendor", "quote": "Keep in mind that when you pause your subscription, it takes effect on the first day of your next billing cycle.", "supports": "when a pause starts" }, { "id": "s38", "url": "https://help.hulu.com/article/hulu-subscription-hold", "title": "Can I put my Hulu subscription on pause?", "publisher": "vendor", "quote": "This option is not available for annual subscribers, subscribers billed by a third party (excluding Amazon and Roku), subscribers with an account on hold", "supports": "who can't pause" }, { "id": "s39", "url": "https://help.hulu.com/article/hulu-subscription-hold", "title": "Can I put my Hulu subscription on pause?", "publisher": "vendor", "quote": "subscribers using gift cards, or subscribers on a promotion.", "supports": "who can't pause (continued)" }, { "id": "s40", "url": "https://help.hulu.com/article/hulu-manage-subscription", "title": "Changing your plans and add-ons", "publisher": "vendor", "quote": "If you're billed directly by Hulu, you can upgrade or downgrade your plan by following these steps", "supports": "downgrading instead of cancelling" }, { "id": "s41", "url": "https://help.hulu.com/article/hulu-how-much-does-hulu-cost", "title": "Hulu plans and prices", "publisher": "vendor", "quote": "Eligible subscribers also have the option to redeem Hulu's Student Discount, or sign up for annual billing.", "supports": "annual billing" }, { "id": "s42", "url": "https://help.hulu.com/article/hulu-student-discount", "title": "Disney+, Hulu Student Bundle Discount", "publisher": "vendor", "quote": "With the Disney+, Hulu Student Bundle Discount, eligible college students can sign up for the Disney+, Hulu Bundle plan at a discounted rate.", "supports": "the student discount" }, { "id": "s43", "url": "https://help.hulu.com/article/hulu-how-much-does-hulu-cost", "title": "Hulu plans and prices", "publisher": "vendor", "quote": "There are no hidden costs, long-term commitments, or cancelation fees, and you're able to change plans and add-ons at any time.", "supports": "no cancellation fees" }, { "id": "s44", "url": "https://help.hulu.com/article/hulu-delete-account", "title": "Deleting my Hulu account", "publisher": "vendor", "quote": "Deleting your Hulu account permanently removes account information that is specific to Hulu (including all profiles, watch lists, privacy settings, and marketing preferences associated with Hulu).", "supports": "what account deletion removes" }, { "id": "s45", "url": "https://help.hulu.com/article/hulu-delete-account", "title": "Deleting my Hulu account", "publisher": "vendor", "quote": "IMPORTANT: You must cancel your subscription before requesting deletion of your Hulu account or you may continue to be charged.", "supports": "cancel before deleting" }, { "id": "s46", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "NOTE: Canceling your Hulu subscription will not delete your Hulu account or the Disney account you use for other products and experiences from The Walt Disney Company, if applicable.", "supports": "cancelling keeps the account" }, { "id": "s47", "url": "https://help.hulu.com/article/hulu-manage-optimum", "title": "Managing an Optimum-billed Hulu account", "publisher": "vendor", "quote": "Make sure you use the same email address as before if you'd like to keep your profiles and watch history.", "supports": "profiles and watch history are kept for a returning subscriber" }, { "id": "s48", "url": "https://help.hulu.com/article/hulu-cancel-hulu-subscription", "title": "How to cancel Hulu", "publisher": "vendor", "quote": "You can confirm your billing party on your Hulu Account page in the Payment Information section.", "supports": "how to find the billing party" }, { "id": "s49", "url": "https://help.hulu.com/article/hulu-manage-disney", "title": "Managing a Disney-billed account", "publisher": "vendor", "quote": "If you already had a Disney+ and/or ESPN subscription when you signed up for a bundle plan through Hulu, you'll continue to be billed separately for those subscriptions", "supports": "the bundle tip" }, { "id": "s50", "url": "https://www.hulu.com/subscriber_agreement", "title": "Disney+, ESPN, and Hulu Subscriber Agreement", "publisher": "vendor", "quote": "IF YOU ARE SUBSCRIBED THROUGH A FREE TRIAL, PROMOTIONAL CODE OR OTHER CREDIT, CANCELLATION MAY BE EFFECTIVE IMMEDIATELY", "supports": "a cancelled free trial or promotion may end immediately" }, { "id": "s51", "url": "https://www.hulu.com/subscriber_agreement", "title": "Disney+, ESPN, and Hulu Subscriber Agreement", "publisher": "vendor", "quote": "ALTHOUGH WE MAY PROVIDE SUCH REFUNDS OR CREDITS ON A CASE-BY-CASE BASIS IN OUR SOLE AND ABSOLUTE DISCRETION.", "supports": "case-by-case refund exceptions" }, { "id": "s52", "url": "https://help.hulu.com/article/hulu-manage-google", "title": "Managing a Google-billed Hulu account", "publisher": "vendor", "quote": "New and returning subscribers are no longer able to sign up and pay for Hulu through Google.", "supports": "Google billing covers existing subscribers only" } ], "verification": { "level": "docs", "checked_on": "2026-09-29", "by": "stackcut-research", "unverified": [ "When access ends for Spotify, Verizon, T-Mobile, Disney+-billed, HBO Max-billed and Kroger-billed subscriptions is not stated on the Hulu pages", "How long Hulu keeps data after cancelling is not stated", "No data export is documented", "Which Hulu plans offer annual billing was not re-checked; the item now says only that eligible subscribers can choose it" ], "review": { "by": "stackcut-review", "on": "2026-09-29", "result": "fixed", "notes": [ "All 13 routes' steps, dates and partner rules re-confirmed on Hulu's help articles and the Subscriber Agreement", "Effective: a cancelled free trial or promotion may end immediately (s50), not reliably at the trial's end; Live TV trials always end at once", "Refund: added the quote for case-by-case exceptions (s51)", "Google route: added the quote that new subscribers can't pay through Google (s52)", "Annual billing: dropped the unconfirmed 'for the Hulu (With Ads) plan'" ] } }, "delete_account": { "url": "https://secure.hulu.com/users/delete", "difficulty": "easy", "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm" }, "page": "https://stackcut.io/cancel/hulu", "json": "https://stackcut.io/exits/hulu.json", "evidence": { "packet_revision": "c937b818074718af15f9ad40128de8ce39a7a3fe3b5ac1ea5157305c101d5135", "docs_checked_on": "2026-09-29", "last_observed_success_on": null, "verification": "docs", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" }, "routes": [ { "route_id": "hulu--direct-web--r1", "channel": "direct_web", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--apple-app-store--r2", "channel": "apple_app_store", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--google-play--r3", "channel": "google_play", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--amazon--r4", "channel": "amazon", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--roku--r5", "channel": "roku", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--reseller-or-partner--r6", "channel": "reseller_or_partner", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--carrier-or-isp--r7", "channel": "carrier_or_isp", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--carrier-or-isp--r8", "channel": "carrier_or_isp", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--carrier-or-isp--r9", "channel": "carrier_or_isp", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--carrier-or-isp--r10", "channel": "carrier_or_isp", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--reseller-or-partner--r11", "channel": "reseller_or_partner", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--reseller-or-partner--r12", "channel": "reseller_or_partner", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } }, { "route_id": "hulu--reseller-or-partner--r13", "channel": "reseller_or_partner", "checked_on": "2026-09-29", "freshness": { "as_of": "2026-10-09", "status": "current", "checked_on": "2026-09-29", "age_days": 10, "stale_after_days": 30, "next_check_on": "2026-10-29" } } ] }, "license": "CC-BY-4.0", "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0" }