{
 "id": "hubstaff",
 "name": "Hubstaff",
 "category": "business_finance",
 "website": "https://hubstaff.com",
 "domains": [
  "hubstaff.com"
 ],
 "summary": "The organization owner cancels on the web: organization name, Organizations menu, Actions, Cancel subscription, give a reason, confirm. The organization goes inactive the day before the next billing date and its reports become inaccessible, so export first. Refunds only for first-time customers within 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "A Hubstaff organization's paid subscription, billed by Hubstaff (the subscription belongs to the organization)",
   "who": "The organization owner (organization managers have no access to billing or plan changes)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the Hubstaff web dashboard, click your organization name, then select Organizations menu",
     "expect": "your organizations, each with Actions"
    },
    {
     "do": "Click Actions next to the organization and select Cancel subscription",
     "expect": "a form asking for the cancellation reason/details"
    },
    {
     "do": "Fill out the reason/details, then press the Cancel subscription button",
     "expect": "an email confirming the subscription is canceled"
    }
   ],
   "confirm_by": "An email confirmation that the subscription is canceled",
   "effective": "The organization becomes inactive on the day before your next billing date, provided the last invoice is settled, and all billing stops",
   "notice": null,
   "refund": "No refunds except where Hubstaff support deems it necessary. A first-time customer's first paid organization can be refunded if requested within 30 days of choosing a paid plan, once the organization is archived (or on Free) and the subscription inactive; no partial refunds",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s25",
    "s26",
    "s28"
   ],
   "label": "Organization subscription"
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "Any Hubstaff account, as an alternative to the organization page",
   "who": "The account holder (for an organization's subscription, its owner)",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@hubstaff.com with the subject line \"Cancel\"",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "No refunds except where support deems it necessary, or under the 30-day refund policy for first-time customers",
   "fees": null,
   "source_ids": [
    "s14",
    "s9",
    "s10"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Switch the organization to the Free plan instead of archiving it: it has 1 seat, taken by the organization owner",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s15"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan, or a shorter subscription term; the change is scheduled for the end of the current subscription term",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove members (or switch them to the Project Viewer role): the open seats drop off when the next subscription term starts. The bill counts members under People > Members at the start of each billing period, including inactive members and those with tracking disabled; removals mid-term earn no refund or credit",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s29"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports such as the Time and activity report",
   "how": "Open the report and click Export (or use Send to email it as an attachment)",
   "format": "PDF or CSV",
   "limits": "Export before cancelling: once the organization is inactive, its reports, timesheets, payment records and historical time entries can't be viewed",
   "source_ids": [
    "s22",
    "s6",
    "s7"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The day before the next billing date, if the last invoice is settled",
  "data_kept": "How long data is kept isn't stated. Access to it is removed, but if the organization is later restored, all data and features come back. Permanent deletion is only by request to Hubstaff",
  "you_lose": [
   "Access to reports, timesheets, payment records and all platform features",
   "Viewing historical time entries and other stored data",
   "Time tracking: team members can no longer track time in the timer apps"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancel form asks for a cancellation reason/details before the final Cancel subscription button",
  "tips": [
   "Deactivating your personal account doesn't cancel the organization's subscription",
   "Only the organization owner can change the plan or cancel; managers have no billing access",
   "Permanently deleting an organization isn't available on the web dashboard: contact Hubstaff to request it",
   "Settle the last invoice: the organization only goes inactive once it is paid",
   "Removing members mid-term gives no refund or credit; the extra seats drop at the next term",
   "Inactive members, and members with tracking disabled, still count as paid seats: remove them or switch them to Project Viewer"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "click on your organization name, then select Organizations menu",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "Click Actions next to the organization you wish to archive then select Cancel subscription",
   "supports": "the Cancel subscription action"
  },
  {
   "id": "s3",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "Fill out the cancellation reason/details, then press the Cancel subscription button",
   "supports": "the reason and final button"
  },
  {
   "id": "s4",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "Make that organization inactive on the day before your next billing date, provided the last invoice is settled",
   "supports": "when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "Cancel the subscription associated with that organization and stop all billing",
   "supports": "billing stops"
  },
  {
   "id": "s6",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "all access to its data is removed. This includes access to reports, timesheets, payment records, and all platform features",
   "supports": "what you lose"
  },
  {
   "id": "s7",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "You will no longer be able to view historical time entries, reports, or any previously stored data",
   "supports": "history becomes inaccessible"
  },
  {
   "id": "s8",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "Team members will also no longer be able to track time using the timer applications",
   "supports": "time tracking stops"
  },
  {
   "id": "s9",
   "url": "https://hubstaff.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "There will be no refunds given except for specific situations where our support team deems it necessary.",
   "supports": "the general refund rule"
  },
  {
   "id": "s10",
   "url": "https://hubstaff.com/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you are unhappy, for any reason, you may request a refund within 30 days of choosing a paid plan.",
   "supports": "the 30-day refund window"
  },
  {
   "id": "s11",
   "url": "https://hubstaff.com/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "The customer is a first-time user of said Hubstaff product.",
   "supports": "refund condition: first-time user"
  },
  {
   "id": "s12",
   "url": "https://hubstaff.com/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "The organization is fully archived (or switched to the Free plan).",
   "supports": "refund condition: archived or on Free"
  },
  {
   "id": "s13",
   "url": "https://hubstaff.com/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "The subscription is currently inactive. No partial refunds are possible if a subscription is still active.",
   "supports": "refund condition: inactive subscription"
  },
  {
   "id": "s14",
   "url": "https://hubstaff.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You can cancel your account at any point in time from your organization page, or by sending an email to support@hubstaff.com with the subject line, \"Cancel\"",
   "supports": "cancelling by email, and the subject line"
  },
  {
   "id": "s15",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "The Free plan comes with 1 seat available and it will be taken by the organization owner",
   "supports": "the Free plan seat"
  },
  {
   "id": "s16",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "Downgraded plan, same subscription term",
   "supports": "downgrading the plan"
  },
  {
   "id": "s17",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "Downgrade plan, shorter subscription term",
   "supports": "moving to a shorter term"
  },
  {
   "id": "s18",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "Scheduled to the end of the subscription term",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s19",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "Your bill is based on the total number of members listed under People > Members at the start of each billing period",
   "supports": "how seats are counted"
  },
  {
   "id": "s20",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "There are no refunds or credits when members are removed (or switched to the Project Viewer role)",
   "supports": "no credit for removals"
  },
  {
   "id": "s21",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "These open seats will be removed automatically when a new subscription term starts, bringing down the number of paid seats to match the number of seats occupied",
   "supports": "when the seat count drops"
  },
  {
   "id": "s22",
   "url": "https://support.hubstaff.com/get-report-task-hours/",
   "title": "Hubstaff Time and Activity Report",
   "publisher": "vendor",
   "quote": "Reports can be exported as a PDF or CSV file by clicking the Export button.",
   "supports": "how to export reports"
  },
  {
   "id": "s23",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "If the organization is later restored, access to all data and features will be reinstated",
   "supports": "restoring brings data back"
  },
  {
   "id": "s24",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "Deactivating your personal account does not cancel your organization's subscription",
   "supports": "account deactivation doesn't cancel"
  },
  {
   "id": "s25",
   "url": "https://support.hubstaff.com/hubstaff-user-rolepermissions-guide/",
   "title": "Hubstaff Roles and Permissions Guide",
   "publisher": "vendor",
   "quote": "No access to billing, payroll, or changing the subscription plan.",
   "supports": "managers can't change billing"
  },
  {
   "id": "s26",
   "url": "https://support.hubstaff.com/hubstaff-user-rolepermissions-guide/",
   "title": "Hubstaff Roles and Permissions Guide",
   "publisher": "vendor",
   "quote": "Manage billing, view dashboards, and manage members.",
   "supports": "the owner manages billing"
  },
  {
   "id": "s27",
   "url": "https://support.hubstaff.com/hubstaff-user-rolepermissions-guide/",
   "title": "Hubstaff Roles and Permissions Guide",
   "publisher": "vendor",
   "quote": "Deleting an organization permanently is not available on the web dashboard. Please contact us to request deletion.",
   "supports": "permanent deletion is by request"
  },
  {
   "id": "s28",
   "url": "https://support.hubstaff.com/archive-an-organization/",
   "title": "How to cancel my Hubstaff organization subscription",
   "publisher": "vendor",
   "quote": "receive an email confirmation that the subscription is canceled",
   "supports": "the confirmation email"
  },
  {
   "id": "s29",
   "url": "https://support.hubstaff.com/per-seat-pricing/",
   "title": "About Hubstaff's per-seat pricing",
   "publisher": "vendor",
   "quote": "Members who are inactive or have tracking disabled will still count as a paid seat",
   "supports": "inactive members still count as paid seats"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "How long Hubstaff keeps an inactive organization's data isn't stated in the help center or the Terms",
   "The steps for switching an organization to the Free plan aren't described in Hubstaff's help articles on cancelling and pricing",
   "Whether Hubstaff's mobile apps sell subscriptions through the App Store or Google Play isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Hubstaff's cancel article, Terms, refund policy, per-seat pricing and roles guide: menu path, owner-only billing, the inactive date, the settled-invoice condition and the 30-day first-time refund are confirmed",
    "Confirmation: the cancel article says you receive an email confirming the subscription is canceled (s28); dropped the note saying none is described",
    "Email route: the Terms ask for the subject line \"Cancel\" (s14)",
    "Seats: inactive members and members with tracking disabled still count as paid seats (s29); trimmed the s20 quote to the page's exact words"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/hubstaff",
 "json": "https://stackcut.io/exits/hubstaff.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "hubstaff--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "hubstaff--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}