{
 "id": "hubspot_sales_hub",
 "name": "HubSpot Sales Hub",
 "category": "marketing_sales",
 "website": "https://www.hubspot.com/products/sales",
 "domains": [
  "hubspot.com"
 ],
 "summary": "A Super Admin or billing admin turns off auto-renewal: Account & Billing, Subscriptions, Cancel auto-renewal, before the current term ends. The plan runs to the renewal date (no mid-contract cancels or refunds), then drops to free tools. Downgrades apply only at renewal and need HubSpot five business days ahead.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Turn off auto-renewal",
   "applies_to": "Sales Hub Starter, Professional and Enterprise subscriptions billed by HubSpot, on monthly or annual commitments",
   "who": "A Super Admin or a user with billing admin permissions",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In HubSpot, click your account name in the top right corner, then Account & Billing, then the Subscriptions tab",
     "expect": "the Auto-Renewal Terms section"
    },
    {
     "do": "In the Auto-Renewal Terms section, click Cancel auto-renewal",
     "expect": "Select which products you want to cancel"
    },
    {
     "do": "Select the products to cancel and click Next, then select a cancellation reason and click Next",
     "expect": "the cancellation details"
    },
    {
     "do": "Review the cancellation details, then click Cancel auto-renewal",
     "expect": null
    }
   ],
   "confirm_by": "HubSpot sends a notice of non-renewal to the account's billing admin, with the commitment term and the effective date of the cancellation",
   "effective": "On the renewal date, not immediately (mid-contract cancellations are not permitted); the account is then downgraded to HubSpot's free tools",
   "notice": "Turn off auto-renewal in Account & Billing before the end of the current term: the Terms of Service make this setting your notice of non-renewal, unless your Order Form says otherwise",
   "refund": "None: payment obligations are non-cancelable, amounts paid are non-refundable, and there are no refunds of prepaid or unused fees through the end of the current term",
   "fees": "You stay committed for the whole term: a 12-month commitment billed monthly keeps charging every month until the 12 months end",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Downgrades and Order Form contracts",
   "applies_to": "Any downgrade to a lower tier, and Professional or Enterprise subscriptions signed on an Order Form with a HubSpot Contract Manager",
   "who": "The account's billing admin, through HubSpot Support (Starter) or the HubSpot Contract Manager (Professional and Enterprise)",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "To downgrade, contact HubSpot at least five business days before your renewal date: on Starter, submit an email support ticket; on Professional or Enterprise, contact your HubSpot Contract Manager",
     "expect": null
    },
    {
     "do": "Complete the new Order Form for the lower plan; it takes effect at your next renewal date",
     "expect": null
    },
    {
     "do": "To end the contract instead, turn off auto-renewal in Account & Billing before the current term ends, unless your Order Form sets other renewal terms",
     "expect": null
    }
   ],
   "confirm_by": "A new Order Form for a downgrade; for a cancellation, the notice of non-renewal emailed to the billing admin",
   "effective": "On the renewal date: mid-contract downgrades and cancellations are not permitted",
   "notice": "Downgrades: at least five business days before the renewal date. Non-renewal: turn off auto-renewal before the current term ends. Unless the Order Form says otherwise, the subscription renews for the shorter of the prior term or one year",
   "refund": "Amounts paid are non-refundable; no refunds of prepaid or unused fees through the end of the current term",
   "fees": "Payment obligations are non-cancelable for the committed term. Fee increases at renewal are announced at least 30 days in advance",
   "source_ids": [
    "s7",
    "s9",
    "s10",
    "s11",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower tier at your next renewal: ask HubSpot Support (Starter) or your Contract Manager (Professional, Enterprise) at least five business days before the renewal date. Mid-term downgrades are not allowed",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "A Super Admin or a user with Modify billing permissions removes unassigned seats in Settings, Users & Teams, Seats tab (Remove unassigned seats). Unassigning a seat alone doesn't lower the bill; the purchased seat count can't drop until the next renewal date",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "type": "free_plan",
   "what": "When a cancelled subscription ends, the account is downgraded to HubSpot's free tools rather than closed",
   "evidence": "documented",
   "source_ids": [
    "s5"
   ]
  }
 ],
 "export": [
  {
   "data": "CRM records: contacts, companies, deals, tickets and other objects, from any saved view",
   "how": "Open the record type's view, click Export, pick the file format in the File format dropdown, then click Export; a download link arrives by email",
   "format": "CSV, XLS or XLSX (large exports come as several files in a zip)",
   "limits": "Needs Export permissions; download links expire after 30 days",
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "data": "Other HubSpot content and data, such as pages, files, reports and templates",
   "how": "Follow HubSpot's export guide, which covers each kind of content and data separately",
   "format": null,
   "limits": "Retrieve Customer Data before the subscription term ends: the Product Specific Terms say HubSpot won't provide access to it afterwards",
   "source_ids": [
    "s32",
    "s33",
    "s34"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The renewal date that ends the committed term; the account then drops to HubSpot's free tools",
  "data_kept": "For Sales Hub, HubSpot's Product Specific Terms say it will not provide any access to Customer Data after the subscription term ends and strongly recommend retrieving it first. Sequences are permanently deleted 90 days after a downgrade",
  "you_lose": [
   "Sequences: enrolled contacts are unenrolled, and sequences are permanently deleted after 90 days",
   "Playbooks are no longer accessible from CRM records (logged playbook activity stays on the timeline)",
   "The HubSpot-Salesforce sync, when moving from Professional or Enterprise to Starter or free tools",
   "Paid Sales Hub seats and features beyond HubSpot's free tools"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks you to select a cancellation reason before you review and confirm Cancel auto-renewal",
  "tips": [
   "Cancelling only turns off auto-renewal: the subscription runs to the renewal date, with no mid-contract cancellation or refund",
   "The Terms make the auto-renewal switch in Account & Billing the notice of non-renewal: turn it off before the current term ends",
   "Turning auto-renewal back on applies to all cancelled products; turn it off again for any product you still want to cancel",
   "You can't delete the HubSpot account while any subscription still has an active commitment, even with auto-renewal off",
   "Unassigning a seat doesn't lower the bill: remove the unassigned seat, and the count still can't drop before renewal",
   "Free trials end after 14 days without an automatic charge",
   "Startup and nonprofit discounts cover net-new Professional or Enterprise products only; nonprofit pricing can't be applied to existing subscriptions",
   "Export CRM records and other data before the term ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "Super Admins or users with billing admin permissions can turn off auto-renewal",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "In your HubSpot account, click your account name in the top right corner, then click Account & Billing. Click the Subscriptions tab.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "In the Auto-Renewal Terms section, click Cancel auto-renewal",
   "supports": "the Cancel auto-renewal button"
  },
  {
   "id": "s4",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "Review the cancellation details, then click Cancel auto-renewal",
   "supports": "the final confirm step"
  },
  {
   "id": "s5",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "After the effective cancellation date, your account will be downgraded to HubSpot's free tools",
   "supports": "the account drops to free tools after the term"
  },
  {
   "id": "s6",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "A notice of non-renewal will be sent to the billing admin of the account. This will include the commitment term of the contract and the effective date of the cancellation.",
   "supports": "the confirmation"
  },
  {
   "id": "s7",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "This means your subscription will be automatically canceled on your renewal date, not immediately.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s8",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "Select a cancellation reason",
   "supports": "the reason step before confirming"
  },
  {
   "id": "s9",
   "url": "https://legal.hubspot.com/terms-of-service",
   "title": "HubSpot Customer Terms of Service",
   "publisher": "vendor",
   "quote": "you must turn off the auto-renewal setting in the Account & Billing section of your HubSpot account prior to the end of your Current Term.",
   "supports": "how notice of non-renewal is given, and the deadline"
  },
  {
   "id": "s10",
   "url": "https://legal.hubspot.com/terms-of-service",
   "title": "HubSpot Customer Terms of Service",
   "publisher": "vendor",
   "quote": "All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement.",
   "supports": "no refunds; payment obligations stand"
  },
  {
   "id": "s11",
   "url": "https://legal.hubspot.com/terms-of-service",
   "title": "HubSpot Customer Terms of Service",
   "publisher": "vendor",
   "quote": "you may not cancel your subscription prior to the end of your Current Term, and we will not provide any refunds of prepaid fees or unused Subscription Fees",
   "supports": "no mid-term cancellation or refund"
  },
  {
   "id": "s12",
   "url": "https://knowledge.hubspot.com/account/review-your-upcoming-renewal",
   "title": "Review your upcoming renewal",
   "publisher": "vendor",
   "quote": "If you choose a monthly billing cycle for the 12-month commitment, you'd pay on the 15th of every month, but still be committed to the subscription for 12 months.",
   "supports": "monthly billing on an annual commitment keeps charging"
  },
  {
   "id": "s13",
   "url": "https://knowledge.hubspot.com/account/review-your-upcoming-renewal",
   "title": "Review your upcoming renewal",
   "publisher": "vendor",
   "quote": "To prevent an auto-renewal, you must notify HubSpot by turning off the auto-renewal in your HubSpot account before your next renewal term.",
   "supports": "the non-renewal deadline"
  },
  {
   "id": "s14",
   "url": "https://knowledge.hubspot.com/account/billing-and-payment-faqs",
   "title": "HubSpot billing and payment | Frequently Asked Questions",
   "publisher": "vendor",
   "quote": "Billing admin permissions are required to make any billing-related changes to your HubSpot account.",
   "supports": "who can change billing"
  },
  {
   "id": "s15",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "To downgrade your subscription, contact a HubSpot representative to discuss downgrade options at least five business days prior to your renewal date",
   "supports": "the downgrade deadline"
  },
  {
   "id": "s16",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "If you have a Starter subscription, submit an email support ticket",
   "supports": "how Starter customers downgrade"
  },
  {
   "id": "s17",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "If you have a Professional or Enterprise subscription, contact your HubSpot Contract Manager",
   "supports": "how Professional and Enterprise customers downgrade"
  },
  {
   "id": "s18",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "Mid-contract downgrades are not permitted. This means the downgrade will go into effect on your renewal date, not immediately.",
   "supports": "downgrades only at renewal"
  },
  {
   "id": "s19",
   "url": "https://legal.hubspot.com/terms-of-service",
   "title": "HubSpot Customer Terms of Service",
   "publisher": "vendor",
   "quote": "You are not permitted to downgrade your Subscription Service during your Current Term.",
   "supports": "no downgrades during the term"
  },
  {
   "id": "s20",
   "url": "https://legal.hubspot.com/terms-of-service",
   "title": "HubSpot Customer Terms of Service",
   "publisher": "vendor",
   "quote": "You may downgrade your Subscription Services at your next renewal date upon completion of a new Order Form.",
   "supports": "a downgrade needs a new Order Form at renewal"
  },
  {
   "id": "s21",
   "url": "https://legal.hubspot.com/terms-of-service",
   "title": "HubSpot Customer Terms of Service",
   "publisher": "vendor",
   "quote": "unless otherwise specified in your Order, your subscription will automatically renew for the shorter of the same duration as your prior term or one year.",
   "supports": "auto-renewal and the renewal length"
  },
  {
   "id": "s22",
   "url": "https://legal.hubspot.com/terms-of-service",
   "title": "HubSpot Customer Terms of Service",
   "publisher": "vendor",
   "quote": "we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next Renewal Term.",
   "supports": "notice of price increases at renewal"
  },
  {
   "id": "s23",
   "url": "https://knowledge.hubspot.com/account-management/manage-seats",
   "title": "Manage seats",
   "publisher": "vendor",
   "quote": "Super Admin or Modify billing permissions are required to add or remove seats.",
   "supports": "who can remove seats"
  },
  {
   "id": "s24",
   "url": "https://knowledge.hubspot.com/account-management/manage-seats",
   "title": "Manage seats",
   "publisher": "vendor",
   "quote": "Removing a seat from a user unassigns the seat, but you'll continue to be billed for it. Remove the unassigned seat to adjust billing.",
   "supports": "unassigning alone doesn't lower the bill"
  },
  {
   "id": "s25",
   "url": "https://knowledge.hubspot.com/account-management/manage-seats",
   "title": "Manage seats",
   "publisher": "vendor",
   "quote": "Once seats are purchased, the total count can't be reduced until your next renewal date.",
   "supports": "seat reductions wait for renewal"
  },
  {
   "id": "s26",
   "url": "https://knowledge.hubspot.com/account-management/manage-seats",
   "title": "Manage seats",
   "publisher": "vendor",
   "quote": "Removing unassigned seats schedules the change for your next billing period, and your current invoice won't be adjusted.",
   "supports": "when a seat removal applies"
  },
  {
   "id": "s27",
   "url": "https://knowledge.hubspot.com/account-management/manage-seats",
   "title": "Manage seats",
   "publisher": "vendor",
   "quote": "In the left sidebar menu, navigate to Users & Teams.",
   "supports": "where seats are managed"
  },
  {
   "id": "s28",
   "url": "https://knowledge.hubspot.com/import-and-export/export-records",
   "title": "Export records",
   "publisher": "vendor",
   "quote": "Export permissions are required to export records.",
   "supports": "who can export records"
  },
  {
   "id": "s29",
   "url": "https://knowledge.hubspot.com/import-and-export/export-records",
   "title": "Export records",
   "publisher": "vendor",
   "quote": "In the dialog box, click the File format dropdown menu, then select the format of your exported file.",
   "supports": "choosing the export format"
  },
  {
   "id": "s30",
   "url": "https://knowledge.hubspot.com/import-and-export/export-records",
   "title": "Export records",
   "publisher": "vendor",
   "quote": "You'll receive an email with a download link to your export file. Download links to export files will expire after 30 days.",
   "supports": "how the export is delivered, and the link limit"
  },
  {
   "id": "s31",
   "url": "https://knowledge.hubspot.com/import-and-export/export-records",
   "title": "Export records",
   "publisher": "vendor",
   "quote": "Multiple files are expected when exporting CSV or XLSX files with more than 1,000,000 rows and XLS files with more than 65,535 rows.",
   "supports": "export formats and large exports"
  },
  {
   "id": "s32",
   "url": "https://knowledge.hubspot.com/account-management/export-your-content-and-data",
   "title": "Export your content and data",
   "publisher": "vendor",
   "quote": "Learn how to export HubSpot content and data from your account, such as pages, contacts, and files.",
   "supports": "exporting other content and data"
  },
  {
   "id": "s33",
   "url": "https://legal.hubspot.com/product-specific-terms",
   "title": "HubSpot Product Specific Terms",
   "publisher": "vendor",
   "quote": "we will not provide you with any access to Customer Data after termination or expiration of your Subscription Term.",
   "supports": "no data access after the term (Sales Hub)"
  },
  {
   "id": "s34",
   "url": "https://legal.hubspot.com/product-specific-terms",
   "title": "HubSpot Product Specific Terms",
   "publisher": "vendor",
   "quote": "We strongly recommend retrieving your Customer Data prior to the end of your Subscription Term",
   "supports": "export before the term ends"
  },
  {
   "id": "s35",
   "url": "https://knowledge.hubspot.com/account-management/downgrade-a-paid-subscription",
   "title": "Understand the effects of downgrading a paid HubSpot subscription",
   "publisher": "vendor",
   "quote": "Any contacts that are active in a sequence will be unenrolled. Sequences will be permanently deleted after 90 days.",
   "supports": "what happens to sequences"
  },
  {
   "id": "s36",
   "url": "https://knowledge.hubspot.com/account-management/downgrade-a-paid-subscription",
   "title": "Understand the effects of downgrading a paid HubSpot subscription",
   "publisher": "vendor",
   "quote": "Existing playbooks will no longer be accessible from CRM records.",
   "supports": "what happens to playbooks"
  },
  {
   "id": "s37",
   "url": "https://knowledge.hubspot.com/account-management/downgrade-a-paid-subscription",
   "title": "Understand the effects of downgrading a paid HubSpot subscription",
   "publisher": "vendor",
   "quote": "You'll no longer be able to sync your HubSpot account with Salesforce",
   "supports": "the Salesforce sync is lost"
  },
  {
   "id": "s38",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "This turns auto-renewal back on for all canceled products.",
   "supports": "re-enabling auto-renewal"
  },
  {
   "id": "s39",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "You cannot delete your account if any HubSpot subscriptions still have active commitments, even if you've turned off auto-renewal.",
   "supports": "deleting the account waits for commitments to end"
  },
  {
   "id": "s40",
   "url": "https://knowledge.hubspot.com/account/billing-and-payment-faqs",
   "title": "HubSpot billing and payment | Frequently Asked Questions",
   "publisher": "vendor",
   "quote": "You will not be automatically charged when the trial ends.",
   "supports": "trials don't convert to paid"
  },
  {
   "id": "s41",
   "url": "https://knowledge.hubspot.com/account/billing-and-payment-faqs",
   "title": "HubSpot billing and payment | Frequently Asked Questions",
   "publisher": "vendor",
   "quote": "Trials will automatically end after 14 days.",
   "supports": "trial length"
  },
  {
   "id": "s42",
   "url": "https://www.hubspot.com/nonprofits",
   "title": "HubSpot for Nonprofits",
   "publisher": "vendor",
   "quote": "Customers may not apply the nonprofit program pricing to existing products or subscriptions of any level.",
   "supports": "nonprofit pricing doesn't apply to existing subscriptions"
  },
  {
   "id": "s43",
   "url": "https://www.hubspot.com/startups",
   "title": "HubSpot for Startups",
   "publisher": "vendor",
   "quote": "HubSpot for Startups pricing is applicable to net-new Professional or Enterprise level products only.",
   "supports": "startup discounts cover net-new products only"
  },
  {
   "id": "s44",
   "url": "https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account",
   "title": "Downgrade or cancel your HubSpot subscription",
   "publisher": "vendor",
   "quote": "Mid-contract cancellations are not permitted",
   "supports": "no mid-contract cancellation"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Cancelling a subscription bought through a HubSpot Solutions Partner is not described on the pages read",
   "How long CRM records stay in the free account after the paid term ends is not stated; the Product Specific Terms only say HubSpot won't provide access to Customer Data after the Sales Hub term"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "ok",
   "notes": [
    "Re-checked cancel steps, ToS 4.1-4.2 renewal and notice, refunds, Product Specific Terms 5.1.1 data access, seats, export and downgrade effects: no changes needed"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "hubspot_sales_hub",
  "name": "HubSpot Sales Hub",
  "recipes": [
   {
    "id": "crm-pipeline",
    "title": "Small-team sales pipeline",
    "best_year_one_net": 10260
   }
  ]
 },
 "page": "https://stackcut.io/cancel/hubspot_sales_hub",
 "json": "https://stackcut.io/exits/hubspot_sales_hub.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
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  "freshness": {
   "as_of": "2026-10-09",
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   "age_days": 10,
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  "routes": [
   {
    "route_id": "hubspot-sales-hub--direct-web--r1",
    "channel": "direct_web",
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    }
   },
   {
    "route_id": "hubspot-sales-hub--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}