{
 "id": "hotjar",
 "name": "Hotjar by Contentsquare",
 "category": "marketing_sales",
 "website": "https://www.hotjar.com",
 "domains": [
  "hotjar.com"
 ],
 "summary": "The Account Owner cancels by downgrading each paid plan to Basic (Billing, Subscriptions, Manage subscriptions, Change plan); the paid plan runs to the end of the cycle. Gotcha: accounts notified of the Contentsquare move switch to a Contentsquare Growth plan after 30 days unless the owner opts out.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Hotjar plans (in-app)",
   "applies_to": "Hotjar Observe and Ask paid plans billed in-app by card or PayPal, monthly or yearly (each Site has its own plans)",
   "who": "The Account Owner (listed on the Team page); the billing overview also allows users with delegated billing permissions",
   "method": "self_serve",
   "start_url": "https://insights.hotjar.com/settings/billing",
   "steps": [
    {
     "do": "Click your profile image and select Billing, then click Subscriptions",
     "expect": "Manage subscriptions"
    },
    {
     "do": "Click Manage subscriptions. If the button is missing, you are not the Account Owner",
     "expect": "Change plan"
    },
    {
     "do": "Click Change plan next to the plan you want to cancel, select the Basic plan, then click Change plan",
     "expect": null
    },
    {
     "do": "Click Continue through the pages that follow to confirm. Repeat for every paid Observe or Ask plan on every Site",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the paid plan until the end of the current billing cycle and are not charged again for that product",
   "notice": "Cancel before the renewal date: subscriptions cancelled after it are not refunded",
   "refund": "New customers get a full refund within the first 30 days of a new monthly or annual subscription if the Account Owner cancels in the app before the renewal date, then contacts support. No refunds for partially used days or months",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Accounts moved to Contentsquare",
   "applies_to": "Hotjar accounts that have switched to a Contentsquare Growth plan, now billed through Contentsquare",
   "who": "The Contentsquare Account admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In Contentsquare, click your profile image and select Subscription",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription, review the subscription changes and click Cancel subscription again",
     "expect": null
    },
    {
     "do": "Confirm by clicking through the pages that follow",
     "expect": null
    }
   ],
   "confirm_by": "Until the plan changes to Free, the Subscription page offers Reactivate subscription",
   "effective": "The Growth plan stays active until the current billing period ends, then the account moves to the Free plan",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Order Forms (Contentsquare MSA)",
   "applies_to": "Subscriptions on an Order Form under the Contentsquare Master Services Agreement, which now holds Hotjar's terms (the MSA counts an online order as an Order Form)",
   "who": "The customer, by written notice to Contentsquare",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form for the end date of the current term and any different renewal terms",
     "expect": null
    },
    {
     "do": "Send written notice, in English, to legal@contentsquare.com at least 90 days before the current term ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term; without timely notice it renews for another term as long as the initial one",
   "notice": "Not less than 90 days before the end of the Initial Term or any Renewal Term, unless the Order Form says otherwise",
   "refund": "Order Forms are non-refundable except as expressly agreed in the Order Form",
   "fees": "Order Forms are non-cancellable, so fees for the full term stay due",
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Observe Basic and Ask Basic are free. Downgrading to Basic is also how you pause a plan; collected data stays under the retention policy (Basic keeps recordings and heatmaps for 1 month)",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30",
    "s36"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move a Site to a cheaper paid plan; a mid-cycle downgrade takes effect at the end of the current billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s8"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly in-app by card or PayPal takes 20% off before VAT; you can't switch back to monthly until the year ends",
   "evidence": "documented",
   "source_ids": [
    "s31",
    "s32"
   ]
  },
  {
   "type": "bundle",
   "what": "A bundle discount applies when the account has paid plans for both Observe and Ask, paid in-app by card or PayPal",
   "evidence": "documented",
   "source_ids": [
    "s33"
   ]
  }
 ],
 "export": [
  {
   "data": "The list of session recordings and their metadata (recordings can't be downloaded as playable videos)",
   "how": "Export the recordings list from Recordings; Hotjar emails a download link",
   "format": "CSV or XLSX",
   "limits": "Up to 100,000 recordings per export; filter by date to split larger sets",
   "source_ids": [
    "s40",
    "s41",
    "s42",
    "s43"
   ]
  },
  {
   "data": "Heatmaps",
   "how": "Open the heatmap, click the download icon and choose Download JPG or Download CSV",
   "format": "JPG image or CSV",
   "limits": null,
   "source_ids": [
    "s44",
    "s45"
   ]
  },
  {
   "data": "Survey responses",
   "how": "Download the responses from the survey",
   "format": "CSV or XLSX",
   "limits": "Up to 10,000 responses download immediately; larger exports are sent as an emailed link",
   "source_ids": [
    "s46",
    "s47",
    "s48"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (Contentsquare Growth: the end of the current billing period)",
  "data_kept": "After a downgrade, data stays under the retention policy: recordings, heatmaps and team activity are kept 1 month from capture on Basic (6 months on Plus, 12 on Business), and surveys aren't deleted automatically. Deleting a Site, Organization or Account starts a deletion that finishes within 30 days, backups included. After a move to Contentsquare, Hotjar stays read-only for 90 days, then its data is deleted",
  "you_lose": [
   "Recordings and heatmap data older than the Basic plan's 1-month retention",
   "Paid Observe and Ask features on each downgraded Site",
   "After a move to Contentsquare: all Hotjar data at the end of the 90-day read-only period, and integrations Contentsquare doesn't support (Webhooks, Zapier, Trello, Asana, Linear, Kissmetrics)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling means downgrading each paid Observe and Ask plan to Basic, on every Site. Deleting the account instead deletes it immediately, and its data within 30 days",
   "Only the Account Owner sees Manage subscriptions; the Team page shows who that is",
   "If Hotjar has notified the account about the move to Contentsquare, it switches to a Contentsquare Growth plan after 30 days, possibly at a different price, unless the Account Owner opts out with the learn more button in Hotjar",
   "If auto-renewal was already cancelled in Hotjar, the Contentsquare subscription will not renew either",
   "After a move to Contentsquare, don't delete the Hotjar account (tracking in Contentsquare stops working); export Hotjar data during the 90-day read-only period",
   "Yearly plans can't switch to monthly mid-year: cancel the yearly subscription and resubscribe monthly after it ends",
   "Hotjar's terms now live in the Contentsquare Master Services Agreement, whose renewal clause asks for 90 days' written notice to legal@contentsquare.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan",
   "title": "How to Cancel your Hotjar Plan",
   "publisher": "vendor",
   "quote": "You must have Account Owner permissions to perform these steps.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan",
   "title": "How to Cancel your Hotjar Plan",
   "publisher": "vendor",
   "quote": "A subscribed paid plan can be canceled by downgrading to the Basic plan.",
   "supports": "cancelling is a downgrade to Basic"
  },
  {
   "id": "s3",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan",
   "title": "How to Cancel your Hotjar Plan",
   "publisher": "vendor",
   "quote": "Click your profile image and select Billing, then on the next page click Subscriptions.",
   "supports": "where the flow starts"
  },
  {
   "id": "s4",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan",
   "title": "How to Cancel your Hotjar Plan",
   "publisher": "vendor",
   "quote": "Click Change plan next to the plan subscription you'd like to cancel.",
   "supports": "the Change plan step"
  },
  {
   "id": "s5",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan",
   "title": "How to Cancel your Hotjar Plan",
   "publisher": "vendor",
   "quote": "In the window that appears, select the Basic plan, then click Change plan.",
   "supports": "choosing Basic"
  },
  {
   "id": "s6",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan",
   "title": "How to Cancel your Hotjar Plan",
   "publisher": "vendor",
   "quote": "Confirm the changes by clicking Continue through the pages that follow.",
   "supports": "the confirm step"
  },
  {
   "id": "s7",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan",
   "title": "How to Cancel your Hotjar Plan",
   "publisher": "vendor",
   "quote": "You will still retain the plan you paid for until the end of your current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s8",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans",
   "title": "How to Upgrade or Downgrade Your Hotjar Plans",
   "publisher": "vendor",
   "quote": "When downgrading mid-billing cycle, the Site will remain on the plan originally selected until the end of the current billing cycle.",
   "supports": "downgrades take effect at the end of the cycle"
  },
  {
   "id": "s9",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans",
   "title": "How to Upgrade or Downgrade Your Hotjar Plans",
   "publisher": "vendor",
   "quote": "If you're not seeing the Manage subscriptions button, it is likely you're not the Account Owner and don't have the required permissions.",
   "supports": "the Manage subscriptions button is owner-only"
  },
  {
   "id": "s10",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you're a new Hotjar customer and you are within the first 30 days of starting a new monthly or annual subscription, you'll receive a full refund.",
   "supports": "the 30-day money-back guarantee"
  },
  {
   "id": "s11",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "In order to receive a full refund, the Account Owner must submit a cancellation within the app before the renewal date.",
   "supports": "refund conditions"
  },
  {
   "id": "s12",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "No refunds will be provided for recurring subscriptions that are canceled after the renewal date.",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "s13",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "No refunds will be provided for partially used days or months of any Hotjar subscription.",
   "supports": "no partial refunds"
  },
  {
   "id": "s14",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "To cancel, the Account Owner can visit this page and then contact us to request a refund.",
   "supports": "refunds are requested from support after cancelling"
  },
  {
   "id": "s15",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820004504337-How-Billing-Works-at-Hotjar",
   "title": "How Billing Works at Hotjar",
   "publisher": "vendor",
   "quote": "Account Owner permissions or delegated billing permissions are needed to access and update everything billing-related.",
   "supports": "delegated billing permissions"
  },
  {
   "id": "s16",
   "url": "https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription",
   "title": "How to cancel your Contentsquare subscription",
   "publisher": "vendor",
   "quote": "To cancel your plan by downgrading the Free plan, your Account admin will need to follow these steps",
   "supports": "who cancels a Contentsquare plan"
  },
  {
   "id": "s17",
   "url": "https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription",
   "title": "How to cancel your Contentsquare subscription",
   "publisher": "vendor",
   "quote": "Click on your profile image and select 'Subscription'.",
   "supports": "where the Contentsquare flow starts"
  },
  {
   "id": "s18",
   "url": "https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription",
   "title": "How to cancel your Contentsquare subscription",
   "publisher": "vendor",
   "quote": "Review the subscription changes, and click 'Cancel subscription'.",
   "supports": "the Contentsquare confirm step"
  },
  {
   "id": "s19",
   "url": "https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription",
   "title": "How to cancel your Contentsquare subscription",
   "publisher": "vendor",
   "quote": "When you cancel your subscription, your Growth plan remains active until the current billing period ends.",
   "supports": "when a Contentsquare cancel takes effect"
  },
  {
   "id": "s20",
   "url": "https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription",
   "title": "How to cancel your Contentsquare subscription",
   "publisher": "vendor",
   "quote": "You can reactivate your subscription, before your plan changes to Free.",
   "supports": "the cancel can be reversed before it takes effect"
  },
  {
   "id": "s21",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "Your first payment on the Contentsquare plan is only processed on your next scheduled renewal date",
   "supports": "moved accounts are billed by Contentsquare from the next renewal"
  },
  {
   "id": "s22",
   "url": "https://contentsquare.com/legal/terms-conditions/",
   "title": "Contentsquare Master Services Agreement",
   "publisher": "vendor",
   "quote": "each Order Form shall automatically renew for successive periods of the same duration as the paid Initial Term",
   "supports": "Order Forms auto-renew"
  },
  {
   "id": "s23",
   "url": "https://contentsquare.com/legal/terms-conditions/",
   "title": "Contentsquare Master Services Agreement",
   "publisher": "vendor",
   "quote": "unless either Party gives written notice to the other to terminate the Order Form not less than ninety (90) days before the end of the Initial Term",
   "supports": "the 90-day notice period"
  },
  {
   "id": "s24",
   "url": "https://contentsquare.com/legal/terms-conditions/",
   "title": "Contentsquare Master Services Agreement",
   "publisher": "vendor",
   "quote": "all notices under this MSA, the DPA or an Order Form, must be in English, in writing, and addressed as follows",
   "supports": "notice must be written, in English"
  },
  {
   "id": "s25",
   "url": "https://contentsquare.com/legal/terms-conditions/",
   "title": "Contentsquare Master Services Agreement",
   "publisher": "vendor",
   "quote": "in the case of Contentsquare to legal@contentsquare.com",
   "supports": "where notice goes"
  },
  {
   "id": "s26",
   "url": "https://contentsquare.com/legal/terms-conditions/",
   "title": "Contentsquare Master Services Agreement",
   "publisher": "vendor",
   "quote": "Once executed, Order Forms are non-cancellable and non-refundable except as expressly agreed in the relevant Order Form.",
   "supports": "fees for the term and refunds"
  },
  {
   "id": "s27",
   "url": "https://contentsquare.com/legal/terms-conditions/",
   "title": "Contentsquare Master Services Agreement",
   "publisher": "vendor",
   "quote": "means an ordering document or online order between Customer and Contentsquare",
   "supports": "an online order counts as an Order Form"
  },
  {
   "id": "s28",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819964438545-Hotjar-is-merging-into-Contentsquare-Billing-and-Legal-changes",
   "title": "Hotjar is merging into Contentsquare - Billing and Legal changes",
   "publisher": "vendor",
   "quote": "Pursuant to the Hotjar Terms of Service, this email will serve as notice that these terms have been updated and may now be found in the Contentsquare Master Services Agreement.",
   "supports": "Hotjar's terms are now the Contentsquare MSA"
  },
  {
   "id": "s29",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans",
   "title": "How to Upgrade or Downgrade Your Hotjar Plans",
   "publisher": "vendor",
   "quote": "Yes, the Observe Basic plan and the Ask Basic plan can be used for free.",
   "supports": "the free Basic plans"
  },
  {
   "id": "s30",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans",
   "title": "How to Upgrade or Downgrade Your Hotjar Plans",
   "publisher": "vendor",
   "quote": "If you are looking to cancel your subscription or pause your plan, downgrade to our free Basic plan",
   "supports": "pausing means downgrading to Basic"
  },
  {
   "id": "s31",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819957646609-How-to-Pay-Yearly-for-a-Hotjar-Plan",
   "title": "How to Pay Yearly for a Hotjar Plan",
   "publisher": "vendor",
   "quote": "When yearly payments are set up in-app on the Subscriptions page with a credit card or PayPal, a 20% discount prior to VAT is added to your bill.",
   "supports": "the yearly discount"
  },
  {
   "id": "s32",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819957646609-How-to-Pay-Yearly-for-a-Hotjar-Plan",
   "title": "How to Pay Yearly for a Hotjar Plan",
   "publisher": "vendor",
   "quote": "Once you move to yearly payments, you will not have the option to revert back to monthly payments until the year billing cycle is completed.",
   "supports": "yearly billing is locked for the year"
  },
  {
   "id": "s33",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819957646609-How-to-Pay-Yearly-for-a-Hotjar-Plan",
   "title": "How to Pay Yearly for a Hotjar Plan",
   "publisher": "vendor",
   "quote": "This discount applies even if you're receiving a bundle discount for having a paid plan for both Observe and Ask in-app with a credit card or PayPal.",
   "supports": "the Observe and Ask bundle discount"
  },
  {
   "id": "s34",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans",
   "title": "How to Upgrade or Downgrade Your Hotjar Plans",
   "publisher": "vendor",
   "quote": "To switch your billing cycle from yearly payments to monthly payments, you will need to cancel your existing yearly subscription.",
   "supports": "switching from yearly to monthly"
  },
  {
   "id": "s35",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data",
   "title": "How Long Does Hotjar Keep My Data?",
   "publisher": "vendor",
   "quote": "Data will be deleted from Hotjar servers, including backups, and cannot be retrieved.",
   "supports": "expired data can't be recovered"
  },
  {
   "id": "s36",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data",
   "title": "How Long Does Hotjar Keep My Data?",
   "publisher": "vendor",
   "quote": "Basic plan: 1 month",
   "supports": "Basic plan retention for recordings, heatmaps and team activity (Plus: 6 months, Business: 12 months)"
  },
  {
   "id": "s37",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data",
   "title": "How Long Does Hotjar Keep My Data?",
   "publisher": "vendor",
   "quote": "Hotjar does not automatically delete data for Surveys.",
   "supports": "survey data is kept"
  },
  {
   "id": "s38",
   "url": "https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data",
   "title": "How Long Does Hotjar Keep My Data?",
   "publisher": "vendor",
   "quote": "This process takes a total of 30 days to complete.",
   "supports": "deleting a Site, Organization or Account finishes within 30 days"
  },
  {
   "id": "s39",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820007045777-How-to-Delete-Your-Hotjar-Account",
   "title": "How to Delete Your Hotjar Account",
   "publisher": "vendor",
   "quote": "The Account Owner can delete their Hotjar account from the My Details page and this will delete the account immediately.",
   "supports": "deleting is separate and immediate"
  },
  {
   "id": "s40",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data",
   "title": "How to Share and Export Data",
   "publisher": "vendor",
   "quote": "You can export a list of all session recordings and their metadata as a CSV or XLSX file.",
   "supports": "the recordings export and format"
  },
  {
   "id": "s41",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data",
   "title": "How to Share and Export Data",
   "publisher": "vendor",
   "quote": "100,000 is the max number of recordings you can download in one export",
   "supports": "the recordings export limit"
  },
  {
   "id": "s42",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data",
   "title": "How to Share and Export Data",
   "publisher": "vendor",
   "quote": "The email sent from Hotjar will contain a link to download the data.",
   "supports": "the export arrives by email"
  },
  {
   "id": "s43",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820007045777-How-to-Delete-Your-Hotjar-Account",
   "title": "How to Delete Your Hotjar Account",
   "publisher": "vendor",
   "quote": "While it's not possible to download Recordings as playable videos, you can export Recordings data as a .CSV or .XLSX file.",
   "supports": "recordings can't be downloaded as video"
  },
  {
   "id": "s44",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data",
   "title": "How to Share and Export Data",
   "publisher": "vendor",
   "quote": "While viewing your heatmap, click on the download icon and select Download JPG.",
   "supports": "heatmap image export"
  },
  {
   "id": "s45",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data",
   "title": "How to Share and Export Data",
   "publisher": "vendor",
   "quote": "While viewing your heatmap, click on the download icon and select Download CSV.",
   "supports": "heatmap data export"
  },
  {
   "id": "s46",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data",
   "title": "How to Share and Export Data",
   "publisher": "vendor",
   "quote": "Exports of 10,000 responses or less will be via a direct download (immediately on the page).",
   "supports": "survey export size"
  },
  {
   "id": "s47",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data",
   "title": "How to Share and Export Data",
   "publisher": "vendor",
   "quote": "If you have more than 10,000 responses, you'll be emailed a download link.",
   "supports": "large survey exports arrive by email"
  },
  {
   "id": "s48",
   "url": "https://help.hotjar.com/hc/en-us/articles/36820007045777-How-to-Delete-Your-Hotjar-Account",
   "title": "How to Delete Your Hotjar Account",
   "publisher": "vendor",
   "quote": "Hotjar allows you to download your Heatmaps as well as the responses from Surveys.",
   "supports": "survey responses can be downloaded"
  },
  {
   "id": "s49",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "your Hotjar subscription plan switches to the Contentsquare Growth plan, unless your Account owner opts out before the deadline shown in your notification email",
   "supports": "the automatic move to Contentsquare"
  },
  {
   "id": "s50",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "To postpone your move to Contentsquare, go to your Hotjar account and click the \"learn more\" button.",
   "supports": "how to opt out of the move"
  },
  {
   "id": "s51",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "Your price may change when your subscription moves from Hotjar to Contentsquare.",
   "supports": "the price may change after the move"
  },
  {
   "id": "s52",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "If you had previously cancelled the automatic renewal of your Hotjar subscription, your Contentsquare subscription will not be automatically renewed",
   "supports": "a Hotjar cancellation carries over"
  },
  {
   "id": "s53",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "Your Hotjar account will become read-only. You will be able to view your historical Hotjar data for 90 days.",
   "supports": "the 90-day read-only period"
  },
  {
   "id": "s54",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "Your Hotjar account and all associated data will be permanently deleted at the end of this 90-day period.",
   "supports": "Hotjar data is deleted after the move"
  },
  {
   "id": "s55",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "No, please keep your Hotjar account. Deleting it will stop your tracking from working in Contentsquare, even after you've switched over.",
   "supports": "don't delete the Hotjar account after the move"
  },
  {
   "id": "s56",
   "url": "https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs",
   "title": "Moving from Hotjar to Contentsquare? FAQs",
   "publisher": "vendor",
   "quote": "some Hotjar integrations or use cases are unsupported, including Webhooks, Zapier, Trello, Asana, Linear, Kissmetrics",
   "supports": "integrations lost in the move"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How yearly plans paid by invoice or bank transfer are cancelled is not documented",
   "Whether the Contentsquare MSA's 90-day notice applies to in-app Hotjar plans is unclear: the help center says you can downgrade to Basic any time before the renewal date",
   "The screens after Change plan (the pages that follow) and any reason prompt or offer are not described",
   "The Hotjar pricing page redirects to Contentsquare pricing, which showed no plan details"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Tip: deleting the account is immediate, but its data is deleted within 30 days (s38), not immediately",
    "start_url: the cancel article links the Subscriptions page, insights.hotjar.com/settings/billing",
    "Re-checked the Account Owner cancel path, refund guarantee, Contentsquare move and cancel, MSA 90-day written notice, retention and export facts: all confirmed",
    "The MSA has no separate rule for online orders, so whether its 90-day notice applies to in-app plans stays unclear (kept in unverified)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "hotjar",
  "name": "Hotjar (Contentsquare)",
  "recipes": [
   {
    "id": "replace-hotjar",
    "title": "Behavior analytics",
    "best_year_one_net": 538
   }
  ]
 },
 "page": "https://stackcut.io/cancel/hotjar",
 "json": "https://stackcut.io/exits/hotjar.json",
 "evidence": {
  "packet_revision": "199c05ada0cf1c893fc5d7a47f5857df7a851d90f1d9c555f562a9555f57b82d",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "hotjar--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
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    }
   },
   {
    "route_id": "hotjar--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "hotjar--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}